Embedded C/C++ Developer

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

Work Mode: Hybrid (2 days WFO)

We are looking for a Data Engineer who is a self-starter to work in a diverse and fast-paced environment within our Enterprise Data team. This is an individual contributor role that is responsible for designing and developing of data solutions that are strategic for the business and built on the latest technologies and patterns,regional and global level by utilizing in-depth knowledge of data, infrastructure, technologies and data engineering experience.

Responsibilities

· Design, Architect, and Develop solutions leveraging cloud big data technology to ingest, process and analyze large, disparate data sets to exceed business requirements

· Develop systems that ingest, cleanse and normalize diverse datasets, develop data pipelines from various internal and external sources and build structure for previously unstructured data

· Interact with internal colleagues and external professionals to determine requirements, anticipate future needs, and identify areas of opportunity to drive data development

· Develop good understanding of how data will flow & stored through an organization across multiple applications such as CRM, Broker & Sales tools, Finance, HR etc

· Unify, enrich, and analyze variety of data to derive insights and opportunities

· Design & develop data management and data persistence solutions for application use cases leveraging relational, non-relational databases and enhancing our data processing capabilities

· Develop POCs to influence platform architects, product managers and software engineers to validate solution proposals and migrate

· Develop data lake solution to store structured and unstructured data from internal and external sources and provide technical guidance to help migrate colleagues to modern technology platform

· Contribute and adhere to CI/CD processes, development best practices and strengthen the discipline in Data Engineering Org

· Mentor other members in the team and organization and contribute to organizations’ growth.

Soft Skills

· Independent and able to manage, prioritize & lead workloads

· Team player, Reliable, self-motivated, and self-disciplined individual capable of executing on multiple projects simultaneously within a fast-paced environment working with cross functional teams

· Strong communication and collaboration skills, with the ability to work effectively in a team environment.

Technical Skills

· 8+ years’ work experience and bachelor’s degree in Information Science, Computer Science, Mathematics, Statistics or a quantitative discipline in science, business, or social science.

· Hands-on engineer who is curious about technology, should be able to quickly adopt to change and one who understands the technologies supporting areas such as Cloud Computing (AWS, Azure(preferred), etc.), Micro Services, Streaming Technologies, Network, Security, etc.

· 5 or more years of active development experience as a data developer using Python-spark, Spark Streaming, Azure SQL Server, Cosmos DB/Mongo DB, Azure Event Hubs, Azure Data Lake Storage, Azure Search, Azure Data factory and Azure synapse analytics, Git Integration with Azure DevOps, etc.

· Experience with designing & developing data management and data persistence solutions for application use cases leveraging relational, non-relational databases and enhancing our data processing capabilities

· Experience with building, testing and enhancing data curation pipelines and integrating data from a wide variety of sources like DBMS, File systems, APIs and streaming systems for various KPIs and metrics development with high data quality and integrity

· Experience with maintaining the health and monitoring of assigned data engineering capabilities that span analytic functions by triaging maintenance issues; ensuring high availability of the platform; monitoring workload demands; working with Infrastructure Engineering teams to maintain the data platform; serve as an SME of one or more application

· 3+ years of experience working with source code control systems and Continuous Integration/Continuous Deployment tools                                                 

Job Description:

We are seeking a talented Machine Learning Engineer with expertise in software engineering to join our team. As a Machine Learning Engineer, your primary responsibility will be to develop machine learning (ML) solutions that focus on technology process improvements. Specifically, you will be working on projects involving ML & Generative AI solutions for Technology & Data Management Efficiencies such as optimal cloud computing, knowledge bots, Software Code Assistants, Automatic Data Management etc

Responsibilities:

- Collaborate with cross-functional teams to identify opportunities for technology process improvements that can be solved using machine learning and generative AI.

- Define and build innovate ML and Generative AI systems such as AI Assistants for varied SDLC tasks, and improve Data & Infrastructure management etc. 

- Design and develop ML Engineering Solutions, generative AI Applications & Fine-Tuning Large Language Models (LLMs) for above ensuring scalability, efficiency, and maintainability of such solutions.

- Implement prompt engineering techniques to fine-tune and enhance LLMs for better performance and application-specific needs.

- Stay abreast of the latest advancements in the field of Generative AI and actively contribute to the research and development of new ML & Generative AI Solutions.

Requirements:

- A Master's or Ph.D. degree in Computer Science, Statistics, Data Science, or a related field.

- Proven experience working as a Software Engineer, with a focus on ML Engineering and exposure to Generative AI Applications such as chatGPT.

- Strong proficiency in programming languages such as Java, Scala, Python, Google Cloud, Biq Query, Hadoop & Spark etc

- Solid knowledge of software engineering best practices, including version control systems (e.g., Git), code reviews, and testing methodologies.

- Familiarity with large language models (LLMs), prompt engineering techniques, vector DB's, embedding & various fine-tuning techniques.

- Strong communication skills to effectively collaborate and present findings to both technical and non-technical stakeholders.

- Proven ability to adapt and learn new technologies and frameworks quickly.

- A proactive mindset with a passion for continuous learning and research in the field of Generative AI.

If you are a skilled and innovative Data Scientist with a passion for Generative AI, and have a desire to contribute to technology process improvements, we would love to hear from you. Join our team and help shape the future of our AI Driven Technology Solutions.

Wednesday is a digital agency. We work with startups and enterprises to build digital products for their users.

At our core, we are a group of makers - designers, developers, product & project managers. We care about our work and think of it as a craft. We're always learning so we can build better and faster.

As a Technical Lead, your time will be divided between programming and technical oversight.

Core Responsibilities

• Code Reviews: Review all pull requests to ensure features are built correctly following the conventions and guidelines of the project.
• Communication: Work with your team to ensure they understand all the requirements clearly.
• Architecture: Have a clear picture of the system architecture in mind. Lead your teams to implement that design.
• Learn: Learn from the practices followed by other teams and evangelize your learnings.

Skills Required

• Technical expertise with our tech stack - JS, Nodejs, React, and AWS.
• Understanding of Agile processes and methodologies.
• Understanding of the continuous software delivery process using CD.
• The ability to debug corner cases, hypothesize and fix bugs.

• To generate lead opportunities.
• Manage, nurture and convert leads into sales opportunities.
• Identify strong potential prospects using initiative and creativity.
• Make outgoing calls to develop new business 
• Research, track, maintain and update leads
• Develop a strong knowledge of the company’s products and services in order to facilitate the sales process

• 5 years professional experience writing full-stack REST-based applications.
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• 2-4 years of experience working with reactJS.
• Thorough understanding of the core principles of ReactJS.
• Prior experience with popular React.js workflows (such as Flux or Redux).
• Knowledge of modern authorization mechanisms, such as JSON Web Token.
• Knowledge of Spring Boot, Spring Security, Spring JPA & Hibernate.
• Experience working with SQL and NoSQL databases.
• Adopted opinionated Restful web services design patterns.
• Knowledge of Application containerization technologies, including Dockers, Kubernetes , and cloud-vendor implementations (AWS, Azure, other).
• Ability to pick up and learn new technologies quickly.
• Strong verbal and written communication skills.

About the role(s):

Software development and platform engineering has driven our success and growth of our platform & data businesses. We are now looking for more developers to join our team and help us build the best financial inclusion platform in the world. You'll be an integral part of product development team working collaboratively with cross functional team of business heads, product managers, credit risk experts, data scientists and technologists to iteratively design and build fintech products. You'll be constantly be challenged and you'll have the freedom to discover and advocate new technologies. 

Requirements:

We are looking for people who are truly full stack, and are as comfortable working on javascript front end as they are debugging database interactions, or improving their CloudFormation templates. While we are open to any degree and colleges, we are look for people who prides in being a coder and have demonstrable (3+ years) experience in software development. In particular we look for people who can:

• Code backend services, ideally using Node.js or Java, or other server side compiled language.
• Design and develop Rest API with integrations to lots of external systems. Experience of GraphQL is an advantage
• Develop modern and secure web front ends, ideally using React, Express and Redux.
• Interface with No-SQL/ MongoDB or SQL based data bases (PortgresSQL).
• Deploy their code into the cloud and support it there, ideally on AWS and GitHub. Experience with kubernetes and serverless is an advantage.
• Deliver in agile manner while coding cleanly, automating testing and clean coding, simple solutions, automated testing and continuous deployment.
• Takes ownership of a feature from the original idea through to live.

Attractive salary compensation including employee stock options, 10% time free to pursue own project, paid training and education support.

We truly practice flexible time with focus on output and core hours for team collaboration. While we are mostly working remotely at Fundfina and are open to applications across India, we will prefer that you are open to commuting to Mumbai or Bangalore or Delhi offices when required.

By submitting your application, you agree that Fundfina may collect your personal data for recruitment purposes.