
This is a full-time Contract role and the location is Remote Fully
Compensation can be negotiated depending upon the Skill-set and experience
Will share the JD on further communication

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Job Title: Customer Success Associate
Work Mode: Work From Office
Location: Gurugram, Haryana
Key Details
Shift: Rotational (Male & Female)
Salary: Up to ₹34,000 CTC
Qualification: Graduate / Undergraduate
Experience: Minimum 6 months of BPO Voice or Chat experience (BFSI or Customer Support experience preferred)
Required Skills:
- Excellent spoken and written English communication.
- No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).
- Clear pronunciation and strong grammatical skills.
- For Chat Process: Typing speed of approximately 35 WPM with 95% accuracy.
- Ability to handle multiple chats efficiently.
- Strong customer handling and problem-solving abilities.
Roles and Responsibilities:
- Handle international customer queries through voice and chat channels.
- Provide accurate and complete information to customers.
- Resolve customer issues with end-to-end ownership.
- Maintain detailed records of customer interactions in CRM systems.
- Adhere to international quality, compliance, and data security standards.
- Ensure high levels of customer satisfaction and service excellence.
Job Description: Customer Success Manager- APAC
Role Details
Position: Customer Success Manger
Location: Bangalore
Shift timings : 10am- 7pm IST
About SCRUT Automation
Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.
Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.
Overview of the Job Profile
Business/ Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.
Responsibilities
● Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency.
● Onboard customers with Integration support and drive adoption of the product.
● Represent the voice of the customer and influence the product development roadmap.
● Empathise with every aspect of the customer experience, putting customer's needs first.
● Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk.
● Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability.
● Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR).
Requirements
● Bachelor's degree in Business, Operations Management or a related field.
● Have 2-5 years of experience in Customer Success or Account Management at a SaaS company.
● Have experience in the cybersecurity or compliance industry.
● Have clear and thoughtful communication skills, with a strong critical thinking ability.
● Problem-solving ability and customer-centric outlook.
● Be comfortable with talking through technical concepts with a technical audience.
● Have a keen ability to multitask.
● Have an outstanding work ethic and know when/how to ask for help when you need it.
Why should this job excite you?
● Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India.
● A high-performing action-oriented team.
● Immense exposure to the founders and the leadership.
● Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas.
● The competitive compensation package, benefits, and employee-friendly work culture.
Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.
-Firm grasp of the JavaScript language and its nuances, including ES6+ syntax
-Build pixel-perfect, smooth UIs across both mobile platforms
-Leverage native APIs for deep integrations with both platforms
-Diagnose and fix bugs and performance bottlenecks for performance that feels native
-Knowledge of functional and object-oriented programming
-Strong knowledge and experience in either iOS or Android native application development
-Familiarity with native build tools, like XCode, Android Studio
JOB DESCRIPTION :
COMPANY DESCRIPTION
Gurucul is transforming enterprise security with user behavior and predictive analytics. If you enjoy
working in a fast-paced, rapidly growing and progressive environment, this is the position for you.
Gurucul offers competitive compensation packages and full benefits for all full-time employees.
JOB DESCRIPTION: Technical Lead
Seeking a Java Technical Lead Developer, who will create scalable multi-tier web applications in an agile
software development environment. Applicant should have significant hands-on experience in designing
and coding server components.
The ideal candidate must be able to design and develop enterprise-scale information security software
in collaboration with the engineering team in India and with their counterparts in the US.
SKILLS AND QUALIFICATIONS
- 8 to 14 years experience working as a Java developer on Web/EE applications, ideally multi-tenant SaaS products and at least 3 years as a tech lead.
- Expert in core Java development and Java EE technologies.
- Solid experience building server-side components for enterprise applications.
- Good understanding of browser-side development using any one of the frameworks like Angular, React etc.
- Good understanding of Single-page applications architecture.
- Good understanding of HTML/HTML5, CSS/CSS3, Javascript and object-oriented javascript Should be well versed with server-side and client-side design patterns and anti-patterns.
- Experience using Spring and Hibernate in a commercially available software product.
- Good experience in MVC Architecture like Grails, Spring MVC, Servlets and JSP API programming.
- Exposure to maven/Gradle build script.
- Exposure/Experience with Hadoop and related big data technologies.
- Experience with Git/Gitlab.
- Experience in JMS, Kafka, and Logstash would be considered an added advantage.
- Good understanding of REST APIs and JSON.
- Expert in RDBMS like MySQL 8, SQL, SQL query design, tuning, and experience working with very large databases.
- Experience in multi-threading, and building cluster-aware applications.
- Strong communication skills.
- BS/MS degree in Computer Science, Engineering or related discipline.
- Experience with DevOps pipelines using tools like Jenkins, Gitlab, and Nexus would be a big plus.
- Experience in working in SCRUM as a scrum master.
WHAT TO EXPECT
- Provide inputs in the architecture and design of enterprise applications targeting Fortune 500 companies.
- Development of web-based Enterprise Applications using cutting-edge technologies.
- Gain an insight into enterprise security challenges as it relates to information/Application and infrastructure protection.
- Work closely with a brilliant team based in the USA and India that has successfully launched several software companies.
LOCATION
- The position is based in Pune (India)
Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
About the job -
Maximise customer satisfaction through delivery of L1 and L2 support.
What will you do?
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team
• Manage the day-to-day operations of the team comprising of 18-20 members by overseeing a combination of planned activities, monitoring of operations, and handling escalations.
• Ensure compliance with client SLAs.
• Build and lead a cohesive and high performing team.
• Work across various teams (Partner Success, Product Management, Infrastructure etc.) to resolve issues and concerns for end-users in a timely and effective manner
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Establish best practices through the entire technical support process
• Ownership of the Service Desk process and continuous improvement
• Monitor NPS and other user satisfaction metrics.
We are looking for -
• B. Tech or equivalent degree in computer science.
• ITIL 4 Certified
• Total experience of 10+ years with at least 3 years leading a team serving customers globally.
• Industry experience of working in similar IT services/product companies with. B2B experience preferred.
• Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges
• Committed to working collaboratively with highly diverse teams, and many different types of people
XressBees – a logistics company started in 2015 – is amongst the fastest growing companies of its sector. Our
vision to evolve into a strong full-service logistics organization reflects itself in the various lines of business like B2C
logistics 3PL, B2B Xpress, Hyperlocal and Cross border Logistics.
Our strong domain expertise and constant focus on innovation has helped us rapidly evolve as the most trusted
logistics partner of India. XB has progressively carved our way towards best-in-class technology platforms, an
extensive logistics network reach, and a seamless last mile management system.
While on this aggressive growth path, we seek to become the one-stop-shop for end-to-end logistics solutions. Our
big focus areas for the very near future include strengthening our presence as service providers of choice and
leveraging the power of technology to drive supply chain efficiencies.
Job Overview
XpressBees would enrich and scale its end-to-end logistics solutions at a high pace. This is a great opportunity to join
the team working on forming and delivering the operational strategy behind Artificial Intelligence / Machine Learning
and Data Engineering, leading projects and teams of AI Engineers collaborating with Data Scientists. In your role, you
will build high performance AI/ML solutions using groundbreaking AI/ML and BigData technologies. You will need to
understand business requirements and convert them to a solvable data science problem statement. You will be
involved in end to end AI/ML projects, starting from smaller scale POCs all the way to full scale ML pipelines in
production.
Seasoned AI/ML Engineers would own the implementation and productionzation of cutting-edge AI driven algorithmic
components for search, recommendation and insights to improve the efficiencies of the logistics supply chain and
serve the customer better.
You will apply innovative ML tools and concepts to deliver value to our teams and customers and make an impact to
the organization while solving challenging problems in the areas of AI, ML , Data Analytics and Computer Science.
Opportunities for application:
- Route Optimization
- Address / Geo-Coding Engine
- Anomaly detection, Computer Vision (e.g. loading / unloading)
- Fraud Detection (fake delivery attempts)
- Promise Recommendation Engine etc.
- Customer & Tech support solutions, e.g. chat bots.
- Breach detection / prediction
An Artificial Intelligence Engineer would apply himself/herself in the areas of -
- Deep Learning, NLP, Reinforcement Learning
- Machine Learning - Logistic Regression, Decision Trees, Random Forests, XGBoost, etc..
- Driving Optimization via LPs, MILPs, Stochastic Programs, and MDPs
- Operations Research, Supply Chain Optimization, and Data Analytics/Visualization
- Computer Vision and OCR technologies
The AI Engineering team enables internal teams to add AI capabilities to their Apps and Workflows easily via APIs
without needing to build AI expertise in each team – Decision Support, NLP, Computer Vision, for Public Clouds and
Enterprise in NLU, Vision and Conversational AI.Candidate is adept at working with large data sets to find
opportunities for product and process optimization and using models to test the effectiveness of different courses of
action. They must have knowledge using a variety of data mining/data analysis methods, using a variety of data tools,
building, and implementing models, using/creating algorithms, and creating/running simulations. They must be
comfortable working with a wide range of stakeholders and functional teams. The right candidate will have a passion
for discovering solutions hidden in large data sets and working with stakeholders to improve business outcomes.
Roles & Responsibilities
● Develop scalable infrastructure, including microservices and backend, that automates training and
deployment of ML models.
● Building cloud services in Decision Support (Anomaly Detection, Time series forecasting, Fraud detection,
Risk prevention, Predictive analytics), computer vision, natural language processing (NLP) and speech that
work out of the box.
● Brainstorm and Design various POCs using ML/DL/NLP solutions for new or existing enterprise problems.
● Work with fellow data scientists/SW engineers to build out other parts of the infrastructure, effectively
communicating your needs and understanding theirs and address external and internal shareholder's
product challenges.
● Build core of Artificial Intelligence and AI Services such as Decision Support, Vision, Speech, Text, NLP, NLU,
and others.
● Leverage Cloud technology –AWS, GCP, Azure
● Experiment with ML models in Python using machine learning libraries (Pytorch, Tensorflow), Big Data,
Hadoop, HBase, Spark, etc
● Work with stakeholders throughout the organization to identify opportunities for leveraging company data to
drive business solutions.
● Mine and analyze data from company databases to drive optimization and improvement of product
development, marketing techniques and business strategies.
● Assess the effectiveness and accuracy of new data sources and data gathering techniques.
● Develop custom data models and algorithms to apply to data sets.
● Use predictive modeling to increase and optimize customer experiences, supply chain metric and other
business outcomes.
● Develop company A/B testing framework and test model quality.
● Coordinate with different functional teams to implement models and monitor outcomes.
● Develop processes and tools to monitor and analyze model performance and data accuracy.
● Develop scalable infrastructure, including microservices and backend, that automates training and
deployment of ML models.
● Brainstorm and Design various POCs using ML/DL/NLP solutions for new or existing enterprise problems.
● Work with fellow data scientists/SW engineers to build out other parts of the infrastructure, effectively
communicating your needs and understanding theirs and address external and internal shareholder's
product challenges.
● Deliver machine learning and data science projects with data science techniques and associated libraries
such as AI/ ML or equivalent NLP (Natural Language Processing) packages. Such techniques include a good
to phenomenal understanding of statistical models, probabilistic algorithms, classification, clustering, deep
learning or related approaches as it applies to financial applications.
● The role will encourage you to learn a wide array of capabilities, toolsets and architectural patterns for
successful delivery.
What is required of you?
You will get an opportunity to build and operate a suite of massive scale, integrated data/ML platforms in a broadly
distributed, multi-tenant cloud environment.
● B.S., M.S., or Ph.D. in Computer Science, Computer Engineering
● Coding knowledge and experience with several languages: C, C++, Java,JavaScript, etc.
● Experience with building high-performance, resilient, scalable, and well-engineered systems
● Experience in CI/CD and development best practices, instrumentation, logging systems
● Experience using statistical computer languages (R, Python, SLQ, etc.) to manipulate data and draw insights
from large data sets.
● Experience working with and creating data architectures.
● Good understanding of various machine learning and natural language processing technologies, such as
classification, information retrieval, clustering, knowledge graph, semi-supervised learning and ranking.
● Knowledge and experience in statistical and data mining techniques: GLM/Regression, Random Forest,
Boosting, Trees, text mining, social network analysis, etc.
● Knowledge on using web services: Redshift, S3, Spark, Digital Ocean, etc.
● Knowledge on creating and using advanced machine learning algorithms and statistics: regression,
simulation, scenario analysis, modeling, clustering, decision trees, neural networks, etc.
● Knowledge on analyzing data from 3rd party providers: Google Analytics, Site Catalyst, Core metrics,
AdWords, Crimson Hexagon, Facebook Insights, etc.
● Knowledge on distributed data/computing tools: Map/Reduce, Hadoop, Hive, Spark, MySQL, Kafka etc.
● Knowledge on visualizing/presenting data for stakeholders using: Quicksight, Periscope, Business Objects,
D3, ggplot, Tableau etc.
● Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural
networks, etc.) and their real-world advantages/drawbacks.
● Knowledge of advanced statistical techniques and concepts (regression, properties of distributions,
statistical tests, and proper usage, etc.) and experience with applications.
● Experience building data pipelines that prep data for Machine learning and complete feedback loops.
● Knowledge of Machine Learning lifecycle and experience working with data scientists
● Experience with Relational databases and NoSQL databases
● Experience with workflow scheduling / orchestration such as Airflow or Oozie
● Working knowledge of current techniques and approaches in machine learning and statistical or
mathematical models
● Strong Data Engineering & ETL skills to build scalable data pipelines. Exposure to data streaming stack (e.g.
Kafka)
● Relevant experience in fine tuning and optimizing ML (especially Deep Learning) models to bring down
serving latency.
● Exposure to ML model productionzation stack (e.g. MLFlow, Docker)
● Excellent exploratory data analysis skills to slice & dice data at scale using SQL in Redshift/BigQuery.

Description
Looking for a senior full stack Java developer responsible for building full stack Spring applications using Angular / Bootstrap / JavaScript / Java / J2EE / SpringBoot / JPA / SpringJDBC/ Hibernate / MySQL / SQL Server. The primary responsibilities will be to understand the requirements, design and development of applications using industry standard best practices.
Skills & Qualification
• An engineering degree in computer science or electronics
• Strong Design and Analytical Skills with good understanding of Design Patterns
• Must have 4+ years of Java/J2EE/Spring/JPA
• Must have 3+ years of experience with Web API / Angular 4+ / PrimeNG / Angular Materials / Bootstrap / JQuery / JavaScript
• Strong working Experience in application development using client-side technologies like Bootstrap/HTML/Java Script/CSS/AJAX/JQuery
• Strong understanding of J2EE/Microservices architectures
• Must have 4+ years of experience working with SQL Server, MySQL and other Databases
• At least 2+ years of working with Tomcat / Jboss or other application server
• Experience working with SOAP Web Service with WS-Security
• Strong knowledge of HTTP/HTTPS, XML, XML Schemas, XSLT, JSON, RESTful Web Services
• Strong Knowledge of WS-Security, OAuth, OpenID is required
• Any additional qualifications like GraphDB, BigData, NoSQL is highly preferred
• Agile development experience is preferred
• Mobile App development experience is an added plus
• Good Communication and presentation skills
Job Type: Full-time
Location: Chennai
Notice Period: Immediate joiners or less than 30 days
Compensation: 35-40 LPA
Experience : 10-18 years of total experience
Job Requirements
- Experience in core JAVA technologies
- Experience with RESTful services
- Experience with relational DBs like MySQL
- Experience working within an Agile/Scrum and CI/CD environment.
- Experience working with version control using GIT/BitBucket.
- Managed 50+ engineers.







