E Commerce Specialist 2 Plus years
2 - 3 yrs
₹4.5L - ₹5L / yr
Bengaluru (Bangalore)
Skills
Product Management
order full filment
post sales support
supplier & internal collabaration
Platform performance & Reporting
Performance improvement
E Commerce ,
Shopify
Magento
custom Systems
CMS
Invensis is seeking a skilled and organized eCommerce Specialist to oversee the management of products and content on our LabCore platform, as well as streamline the order fulfillment process. This role is essential to ensuring a seamless online customer experience by maintaining accurate product listings, coordinating with OEMs for dropshipping orders, and providing post-sale support. The eCommerce Specialist will serve as a key liaison between customers, suppliers, and internal teams to drive operational efficiency and customer satisfaction.
Key Responsibilities
- Product Management:
- ● Manage and update product listings, descriptions, specifications, and pricing on the GMI LabCore platform to ensure accuracy and consistency.
- ● Create and optimize engaging digital content (e.g., images, descriptions, technical details) to enhance the customer shopping experience.
- Order Fulfillment:
- ● Oversee the order fulfillment process by placing dropshipping orders with OEMs and ensuring timely execution.
- ● Notify customers of order status updates, including confirmation, shipping details, and delivery timelines.
- Post-Sale Support:
- ● Handle post-sale customer inquiries, including troubleshooting issues, processing returns, and resolving complaints in a professional and timely manner.
- Supplier and Internal Collaboration:
- ● Collaborate with OEMs and suppliers to maintain strong relationships and ensure smooth fulfillment operations.
- ● Work closely with the marketing team to align product promotions and campaigns with platform content.
- Platform Performance and Reporting:
- ● Monitor platform performance metrics (e.g., traffic, conversion rates, customer feedback) and suggest improvements to enhance user experience.
- ● Maintain accurate records of orders, customer interactions, and inventory availability in the eCommerce system.
- Process Improvement:
- ● Identify opportunities to streamline processes and improve customer satisfaction within the LabCore platform.
Qualifications
- Education:
- ● Bachelor’s degree in business, marketing, eCommerce, or a related field (or equivalent experience).
- Experience:
- ● 2+ years of experience in eCommerce, customer service, or order management, preferably in a technical or scientific industry.
- ● Familiarity with laboratory equipment and terminology is a plus.
- ● Experience working with dropshipping models and coordinating with third-party suppliers.
- Skills:
- ● Proficiency with eCommerce platforms (e.g., WooCommerce, Shopify, Magento, or custom systems) and content management tools.
- ● Strong organizational skills with the ability to manage multiple tasks and deadlines effectively.
- ● Excellent communication skills, both written and verbal, with a customer-centric approach.
- ● Proficiency in Microsoft Office, CRM/ERP software (Netsuite or Salesforce preferred), and order tracking systems.
- ● Detail-oriented with a proactive problem-solving mindset.
Mandate Statement: eCommerce Specialist
The eCommerce Specialist at GMI is tasked with overseeing the LabCore platform’s product ecosystem and delivering a seamless, customer-focused online experience. This role is responsible for managing product listings and content with precision, while driving the order fulfillment process through effective coordination with OEMs for dropshipping. By providing timely updates to customers and resolving post-sale inquiries, the eCommerce Specialist ensures operational excellence and builds trust in GMI’s brand. With a commitment to accuracy, responsiveness, and continuous improvement, this position plays a vital role in advancing GMI’s eCommerce presence and supporting our mission to empower the scientific community with accessible, high-quality solutions.
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Companies hiring on Cutshort
About Edstellar.com
Founded :
2000
Type :
Products & Services
Size :
100-1000
Stage :
Profitable
About
Edstellar Global is likely an extension of the Edstellar brand focused on offering education and training solutions at an international level. By leveraging its expertise in corporate training and professional development, the global business arm would aim to address skill gaps and foster workforce transformation across borders. Here's an overview of what Edstellar's global business could involve:
Key Focus Areas of Edstellar Global:
- International Corporate Training:
- Customized training programs catering to diverse industries worldwide.
- Specialized modules for cross-cultural teams and global business operations.
- Partnerships with Global Institutions:
- Collaborating with international universities, corporations, and training bodies.
- Co-developing curricula aligned with global industry standards.
- Remote and Hybrid Learning Models:
- Delivering training programs through advanced digital platforms.
- Blended learning solutions to accommodate various geographic and time constraints.
- Addressing Global Skill Gaps:
- Providing programs focused on emerging skills such as AI, machine learning, blockchain, and data science.
- Supporting workforce reskilling to meet global technological and industrial trends.
- Localized Solutions for Global Reach:
- Tailoring training content to align with local regulations, cultural nuances, and languages.
- Establishing regional hubs to ensure seamless delivery of services.
- Focus on Sustainability and Inclusion:
- Incorporating sustainable practices and principles in training methodologies.
- Promoting inclusive training programs to empower underrepresented groups in the global workforce.
Potential Benefits of Edstellar Global:
- Access to a diverse talent pool.
- Creation of globally competitive skill sets.
- Strengthening partnerships with multinational companies.
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Candid answers by the company
What does the company do?
What is the location preference of jobs?
Edstellar is a Skill Development company specializing in providing corporate training, skill training & development, and professional learning solutions. The platform focuses on bridging the gap between industry needs and workforce capabilities by offering tailored and effective training programs for businesses, professionals, and educational institutions.
What Edstellar Does:
1. Corporate Training Solutions:
- Designs customized training programs for businesses to enhance workforce skills.
- Focuses on both technical and soft skills development.
- Helps organizations meet their specific training goals and improve team productivity.
2. Skill Development and Upskilling:
- Offers courses for individuals to upskill and stay competitive in the job market.
- Covers various industries, including technology, finance, healthcare, marketing, and more.
- Programs are aligned with current industry trends and future workforce needs.
3. Learning Management System (LMS):
- Provides a digital platform for managing and delivering learning content.
- Features analytics to track learner progress and assess outcomes.
- Supports remote and hybrid learning models.
4. Collaborations with Industry Experts:
- Partners with subject matter experts, institutions, and organizations to develop high-quality content.
- Focuses on practical, industry-relevant training for real-world application.
5. Global Training Solutions:
- Extends its services globally to cater to international businesses and teams.
- Localizes content to match regional and cultural requirements.
6. Comprehensive Training Programs:
- Covers areas such as leadership development, technical certifications, compliance training, and more.
- Programs are designed for employees at all levels, from entry-level to executive.
Who Edstellar Serves:
- Businesses: Enhances employee performance and aligns training with organizational goals.
- Professionals: Empowers individuals to achieve career growth through skill development.
- Educational Institutions: Bridges the gap between academic learning and industry requirements.
Edstellar aims to empower organizations and individuals by fostering a culture of continuous learning and adaptability in an ever-changing professional landscape.
Company social profiles
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