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As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Intuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe, and Middle East.
Intuitive is looking for highly talented hands-on Cloud Infrastructure Architects to help accelerate our growing Professional Services consulting Cloud & DevOps practice. This is an excellent opportunity to join Intuitive’ s global world class technology teams, working with some of the best and brightest engineers while also developing your skills and furthering your career working with some of the largest customers Intuitive is the fastest growing top-tier Cloud Solutions and Services company
JD:
Years of Database Technologies experience:
- 8+ Years supporting Core database technologies
Mandatory Skills:
- Experience in providing 24x7 support
- Highly organized and self-motivated, handling multiple projects and deadlines
- Experience in multiple core SQL database technologies like Oracle, SQL Server, MySQL,
- Certification in some of the Cloud Database technologies like Oracle Cloud, AWS RDS, Aurora, Azure SQL Server, GCP Databases
- Experience in designing, building, and supporting highly available databases using Oracle RAC, MySQL master/slave configuration, MongoDB replica Sets, SQL Server Always On etc.
- Experience in migration and conversion of heterogeneous & homogeneous databases from on-prem to cloud platforms like AWS, GCP, Azure
- Cloud migrations skills from basic networking, storage, capacity planning, performance benchmarking
- Experience in Oracle Cross-Platform database migration and use of transportable tablespaces
- Experience in using native database backup and recovery technologies like Oracle RMAN and Cloud Platforms backups like AWS Snapshots, AWS S3
- Experience in Databases Performance Tuning, Capacity Planning and Benchmarking
Highly Desirable Skills:
- Experience in 2-3 Automation technologies like Ansible, Bash, Chef, Puppet, CloudFormation, Terraform etc.
- Experience in installing, configuring, and managing database monitoring technologies like Oracle OEM, Percona’s Monitoring Toolset (Promethius), HPOV, Newrelic
- Experience in supporting Big Data Technologies, Data Warehouse, Data Lake, Data Analytics and Machine Learning solutions
Job Description:
1.Design mobile application interface design, navigation, and presentation along with developing
custom controls as required by the application.
2. Understand product development road map and execute rapidly to build mobile applications with
high quality.
3. Utilize native APIs to enable maps, in-app SMS and email features
4. Develop applications that controls handset resources
5. Able to lead and mentor team members
6. Troubleshoot to solve customer problems with help of Catalytic/firebase among other tools.
7. Deployment / Release understanding
8. Unit Testing
9. Good to have exposure to Kotlin, flutter, react native
10. Implement Deep Links and Notification Libraries
11. Understanding of battery/ram/network and other system resource saving strategies
What you will do:
- Working on our security suite, to build and maintain security software which runs on 1000's of client websites
- Building scalable applications in Symfony and fine tuning our CMS (WordPress/ Magento etc.) plugins
- Working in an agile environment of engineers to architect, design, develop and build our server-side infrastructure for our web security product
- Researching, designing and coding, troubleshooting and supporting. What you create is also what you own
- Writing secure, high quality, modular, testable & well documented code for features outlined in every sprint
- Designing and implementing APIs in support of front-end services with a highly scalable, flexible, and secure backend using the LAMP stack
- Identifying and correcting bottlenecks and fix bugs
- Driving strict code review standards among the team
- Ensuring timely delivery of the features/products
- Working with product managers to ensure product delivery status is transparent & the product always looks like how it was imagined
- Working closely with Security & Malware teams in writing APIs, modules
- Being responsible for technical hiring, training, reviewing
What you need to have:
- Experience with PHP frameworks such as Symfony 4 (API Platform), or Laravel
- Experience of modern web development technologies and techniques, including HTML5, CSS 3.0 JavaScript Libraries/Frameworks (jQuery, Bootstrap.js, React.js, Next.js etc.)
- Hands on experience and ready to work on post-production, bug fixes, support
- Demonstrated passion for user experience design and improving usability
- Strong sense of ownership and drive
- Sharp problem-solving skills and ability to resolve ambiguous requirements
- Experience in web application development in MVC architecture
- Test Driven Development
- REST APIs
- Git
- Software Architecture and Patterns
- Experience with ReactJS, Next.JS is a huge plus
- Understanding of Web Security Concepts
- Experience with CodeIgniter PHP framework
- Built plugins for WordPress/ OpenCart/ Magento
Greetings from CareerNet Technologies !
Role: Servicenow Developer
Company: KOCH (https://www.kochind.com)
Type: Permanent (Direct payroll)
Edu: Any Full time Graduates
Exp : 2 +
Job Location: Kundalahalli,Near Brookefield Hospital, Bangalore -560037
Job Description:
-
Atleast 2 years of ServiceNow core development experience including web development experience (HTML, CSS, JavaScript) with up to 4 years total experience.
-
Demonstrated proficiency with the ServiceNow Glide stack (Glide System, Record, Form)
Role and Responsibilities
A Quantitative Strategist/Quantitative Trader profile at QuantX requires rigorous quantitative aptitude and go-get attitude.
- Deployment of quantitative models in Indian Equity and Derivatives markets to generate returns.
- Management of Quantitative Trading Programs.
- Data Analysis
Requirements
Education (Candidate should satisfy one of the following)
- B.Sc./M.Sc. Mathematics or B.Sc./M.Sc. Statistics from a reputed college with good grades
- Tech with good grades and strong quantitative aptitude
- CFA/FRM Level 1 cleared
- Any other degree with Financial Derivatives as a subject and through knowledge of Derivative Greeks (Portfolio Level, Risk Management, Hedging)
Skills
- Exceptional Quantitative Aptitude
- Psychological composure and Logical/Objective decision making
- Comfortable working on computer programs
Preferences
Following skill sets are not required but candidate will get preference if he/she possesses any of the following:
- Working knowledge of python for historical data analysis or working on real-time analytics getting feed from a web API (Data structures, numpy, scikit-learn, tensor flow)
- MATLAB/R for Time series analysis
- Knowledge of AFL ( Amibroker Formula Language)
Advantages
- Steep learning curve
- Extensive training on mathematics of derivatives market
- Dynamic work environment(Everyday is different in its own way)
- Very small team and merit based growth
- Best in class Quarterly bonuses and revenue share post training period(where bonus can surpass the base salary)
Pay Structure
- Extensive training period(probation period) of 2 months(Stipend Paid during training period INR 10,000)
- Pay Structure post the training period:
Junior Trader:
Base Salary I + 5% of Revenue share
Senior Trader:
(Base Salary I + 27% hike) + 10% of Revenue Share
Working Hours
We neither believe in staying unnecessary in office if there's nothing productive to be done nor do we believe in long unproductive lunch breaks
- Standard Market Hours
- Training Pre and Post market hours
- Our doors are open till the time you are working
Selection Process
- Quantitative Aptitude Test
- Psychometric Test
- Personal Interview
- Super Day (Hands on work on high paced advance programs)






