Digital Marketer

What's the opportunity?

We are looking for a Lead Application Support professional with excellent communication skills to join Sriggle, a company that develops SaaS-based software solutions for the travel industry.

Requirements

What will I be doing?

• Maintain customer relationships and satisfaction by providing exceptional service and ensuring we deliver value through our services.
• Serve as primary escalation contact for high priority support cases, including overall triage management.
• Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives.
• Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
• Hire and train support team to provide effective customer communications.
• Be proud of what you work on, obsess about the quality of the work you produce.

What skills do I need?

• 7+ years of experience in supporting web based enterprise applications.
• A technology centric background.
• Previous advanced support experience with data driven, web based applications.
• Proficient in database systems SQL and operating systems like windows workstation, Server OS. Knowledge on APIs and Integration would be plus.
• Strong logical, analytical and problem solving skills.
• Excellent communication skills in English.
• Can work in a fast paced, ever changing, startup environment.

Desired Experience

• Created and maintained comprehensive documentation, including detailed troubleshooting guides, operational runbooks and knowledge base articles.
• Conduct in-depth root cause analysis for recurring incidents, translating technical findings into actionable solutions
• Working experience of supporting applications in the SaaS/Travel domain

We’re looking for a passionate Data & Automation Engineer to join our team and assist in managing and processing large volumes of structured and unstructured data. You'll work closely with our engineering and product teams to extract, transform, and load (ETL) data, automate data workflows, and format data for different use cases.

Key Responsibilities:

• Write efficient scripts using Python and Node.js to process and manipulate data
• Scrape and extract data from public and private sources (APIs, websites, files)
• Format and clean raw datasets for consistency and usability
• Upload data to various databases, including MongoDB and other storage solutions
• Create and maintain data pipelines and automation scripts
• Document processes, scripts, and schema changes clearly
• Collaborate with backend and product teams to support data-related needs

Skills Required:

• Proficiency in Python (especially for data manipulation using libraries like pandas, requests, etc.)
• Experience with Node.js for backend tasks or scripting
• Familiarity with MongoDB and understanding of NoSQL databases
• Basic knowledge of web scraping tools (e.g., BeautifulSoup, Puppeteer, or Cheerio)
• Understanding of JSON, APIs, and data formatting best practices
• Attention to detail, debugging skills, and a data-driven mindset

Good to Have:

• Experience with data visualization or reporting tools
• Knowledge of other databases like PostgreSQL or Redis
• Familiarity with version control (Git) and working in agile teams

Role: Social Media Manager

Exp: 3+ Years

Salary: up to 60K

Key responsibility areas of a Social Media Manager:

1. Ideation and strategy for the allocated brands

2. Smooth execution of the strategy and working with team on content creation

3. Conduct morning meetings each day with your team

4. Grooming and training the team

5. Review all the social media accounts on a monthly/weekly basis.

6. Coordinating with all other departments for execution of design, content, blogs and all the technology related requirements

7. Setting processes for smooth work-flow and follow the existing structure without errors

8. Creating and nurturing a positive and inspiring work environment for all the team members

9. Client liaisoning and providing clients with the best customer experience

Experience: 3-7 Years

Qualification- Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)

Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA)

Roles and Responsibilities:

• Must have experience in Microservice architecture with the ability to collaborate effectively with team members and build positive working relationships.
• Design and build and deploy APIs to meet business requirements.
• High level of commitment to business satisfaction and agility.
• Strong work ethic and a passion for the role, with a positive attitude and a willingness to learn.
• Communicate effectively with the tech lead to thoroughly understand the requirements and highlight any blockers immediately.
• Handle programming and software development, including requirement gathering, bug fixing, testing, documenting, and implementation.
• Work in an agile environment to deliver high-quality solutions.
• Understand and implement Security, Logging, Auditing, Policy Management, and Performance Monitoring.
• Familiarity with relational databases (E.g.: Oracle), non-relational databases (E.g.: MongoDB), MSK Kafka, Docker, Kubernetes, and CICD Technologies (Jenkins, GitHub, Maven)

PHP, Cordignito, Laravel, SQL, Oops concept, strong logical thinking.

About Us:

Aakash EduTech Pvt. Ltd. (AEPL) is the digital learning arm of Aakash Education Services Ltd. (AESL). AEPL is a rock solid team of 800+ passionate individuals within 2 strong online learning brand names, under its umbrella:

Aakash Digital(digital.aakash.ac.in) geography access to education in the test-prep segment by removing barriers of geography, income, safety or time. Our unique digital offerings i.e. Aakash Live - live online classes, Aakash iTutor - recorded video lectures and Aakash Practest - integrated test series facilitate right guidance to students preparing for competitive exams from the safety and comfort of their homes. We have a reach in almost 7+ countries and 750+ cities world-wide.

Role Summary:

We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming together with our team of engineers.

The role includes translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. It also includes Creating quality mockups and prototypes, ensuring high-quality graphic standards and brand consistency 

The  Candidate should be fluent in frontend language and also an exceptional problem solver with great communication skills 

What We Are Looking At :-

• Translate UI designs and wireframes into high quality code ensuring cross browser compatibility, responsiveness and performance
• Write semantic, modular front-end code using HTML5 and CSS3, CSS, and JavaScript
• Develop new user-facing features
• Designing, developing, and testing UI for mobile and web applications
• Build reusable code and libraries for future use
• Accurately translate user and business needs into functional frontend code

What Makes You Eligible :

Your Current Profile:

• Strong grasp of computer science fundamentals and excellent problem solving skills
• Good understanding of software engineering practices, Data Structures & Algorithms
• Good programming skills in JavaScript
• Expert in any one of the modern JavaScript MV-VM/MVC frameworks (AngularJS, JQuery, NodeJS, ReactJS/AngularJS/VueJS
• Strong sense of ownership and accountability
• 3-7 years of experience in product driven organisation

Qualification

• A Bachelors or Master's degree in engineering from a reputed institute

• demonstrates a growth mindset, seeks feedback often and is effective in continuous personal and professional development
• provides expertise in all phases of the development lifecycle from concept and design to testing
• defines the architecture, best practices and coding standards for the product development team
• supports continuous technical improvement by investigating alternatives and technologies and presenting these for architectural review
• motivates team members and extends goodwill to other employees while having fun!

• 2+ years of software industry experience
• Strong Expertise in JS, PHP, React, Node, Angular2+, MySQL, PostgreSQL
• Solid understanding of software design, development, testing, and problem-solving
• Expertise in coding efficient, high quality and modularized software
• Experience in developing Web services - Rest/Soap APIs/HTTP API - Microservices
• Experience setting up and managing servers. Devops experience is a big plus
• Strong exposure on Database like RDBMS - Postgres DB / NoSQL DB like DynamoDB, Elasticsearch
• Experience in Cloud / Storage like Amazon (AWS) - EC2/EBS/S3
• Expertise in test automation
• Familiarity with Unix shell and source control systems and tools such as git
• Strong technical leadership skills
• Comfortable collaborating with designers, front-end developers and other team members
• Strong communication skills
• Technical Coaching and mentoring skills
• Understanding of machine learning, natural language processing is a plus