Devops Engineer (Contractual)

Job Description

Position - SRE developer / DevOps Engineer

Location - Mumbai

Experience- 3- 10 years

About HaystackAnalytics:

HaystackAnalytics is a company working in deep technology of genomics, computing and data science for creating the first of its kind clinical reporting engine in Healthcare. We are a new but well funded company with a tremendous amount of pedigree in the team (IIT Founders, IIT & IIM core team). Some of the technologies we have created are a global first in infectious disease and chronic diagnostics. As a product company creating a huge amount of IP, our Technology and R&D team are our crown jewels. With early success of our products in India, we are now expanding to take our products to international shores. 

Inviting Passionate Engineers to join a new age enterprise:  

At HaystackAnalytics, we rely on our dynamic team of engineers to solve the many challenges and puzzles that come with our rapidly evolving stack that deals with Healthcare and Genomics.

We’re looking for full stack engineers who are passionate problem solvers, ready to work with new technologies and architectures in a forward-thinking organization that’s always pushing boundaries. Here, you will take complete, end-to-end ownership of projects across the entire stack. 

Our ideal candidate has experience building enterprise products and has understanding and experience of working with new age front end technologies, web frameworks, APIs, databases, distributed computing,back end languages, caching, security, message based architectures et al.

You’ll be joining a small team working at the forefront of new technology, solving the challenges that impact both the front end and back end architecture, and ultimately, delivering amazing global user experiences.

Objectives of this Role:

• Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth
• Ideate and develop new product features in collaboration with domain experts in healthcare and genomics 
• Develop state of the art enterprise standard front-end and backend services
• Develop cloud platform services based on container orchestration platform 
• Continuously embrace automation for repetitive tasks
• Ensure application performance, uptime, and scale, maintaining high standards of code quality by using clean coding principles and solid design patterns 
• Build robust tech modules that are Unit Testable, Automating recurring tasks and processes  
• Engage effectively with team members and collaborate to upskill and unblock each other

Frontend Skills 

• HTML 5  
• CSS framework ( LESS/ SASS ) 
• Es6 / Typescript 
• Electron app / TAURI
• Component library ( Webcomponents / radix / material ) 
• CSS ( tailwind) 
• State management --> Redux / Zustand / Recoil 
• Build tools - > (webpack/vite/Parcel/turborepo)
• Frameworks -- > Next JS / 
• Design patterns 
• Test Automation Frameworks (cypress playwright etc )
• Functional Programming concepts  
• Scripting ( bash , python )

Backend Skills 

1. Node / Deno / bun - Express / NEST JS 
2. Language : Typescript / Python / Rust / 
3. REST / GRAPHQL 
4. SOLID Design Principles
5. Storage (mongodb/ Object Storage / postgres ) 
6. Caching ( Redis / In memory Data grid )
7. Pub sub (KAFKA / SQS / SNS / Event bridge / RabbitMQ) 
8. Container Technology ( Docker / Kubernetes )  
9. Cloud ( azure , aws , openshift ) 
10. GITOPS 
11. Automation ( terraform , Serverless ) 

Other Skills 

• Innovation and thought leadership
• UI - UX design skills  
• Interest in learning new tools, languages, workflows, and philosophies to grow
• Communication 

Must Have -

a. Background working with Startups

b. Good knowledge of Kubernetes & Docker

c. Background working in Azure

What you’ll be doing

• Ensure that our applications and environments are stable, scalable, secure and performing as expected.
• Proactively engage and work in alignment with cross-functional colleagues to understand their requirements, contributing to and providing suitable supporting solutions.
• Develop and introduce systems to aid and facilitate rapid growth including implementation of deployment policies, designing and implementing new procedures, configuration management and planning of patches and for capacity upgrades
• Observability: ensure suitable levels of monitoring and alerting are in place to keep engineers aware of issues.
• Establish runbooks and procedures to keep outages to a minimum. Jump in before users notice that things are off track, then automate it for the future.
• Automate everything so that nothing is ever done manually in production.
• Identify and mitigate reliability and security risks. Make sure we are prepared for peak times,
• DDoS attacks and fat fingers.
• Troubleshoot issues across the whole stack - software, applications and network.
• Manage individual project priorities, deadlines, and deliverables as part of a self-organizing team.
• Learn and unlearn every day by exchanging knowledge and new insights, conducting constructive code reviews, and participating in retrospectives.

Requirements

• 2+ years extensive experience of Linux server administration include patching, packaging (rpm), performance tuning, networking, user management, and security.
• 2+ years of implementing systems that are highly available, secure, scalable, and self-healingon Azure cloud platform
• Strong understanding of networking, especially in cloud environments along with a good understanding of CICD.
• Prior experience implementing industry standard security best practices, including those recommended by Azure
• Proficiency with Bash, and any high-level scripting language.
• Basic working knowledge of observability stacks like ELK, prometheus, grafana, Signoz etc
• Proficiency with Infrastructure as Code and Infrastructure Testing, preferably using Pulumi/Terraform.
• Hands-on experience in building and administering VMs and Containers using tools such as Docker/Kubernetes.
• Excellent communication skills, spoken as well as written, with a demonstrated ability to articulate technical problems and projects to all stakeholders.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities:

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Implement consistent observability, deployment and IaC setups
• Patch production systems to fix security/performance issues
• Actively respond to escalations/incidents in the production environment from customers or the support team
• Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Participate in infrastructure security audits

Requirements:

• At least 5 years of experience in handling/building Production environments in AWS.
• At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
• Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

Responsibilities:

• Writing and maintaining the automation for deployments across various cloud (AWS/Azure/GCP)
• Bring a passion to stay on top of DevOps trends, experiment, and learn new CI/CD technologies.
• Creating the Architecture Diagrams and documentation for various pieces
• Build tools and automation to improve the system's observability, availability, reliability, performance/latency, monitoring, emergency response

Requirements:

• 3 - 5 years of professional experience as a DevOps / System Engineer.
• Strong knowledge in Systems Administration & troubleshooting skills with Linux.
• Experience with CI/CD best practices and tooling, preferably Jenkins, Circle CI.
• Hands-on experience with Cloud platforms such as AWS/Azure/GCP or private cloud environments.
• Experience and understanding of modern container orchestration, Well-versed with the containerised applications (Docker, Docker-compose, Docker-swarm, Kubernetes).
• Experience in Infrastructure as code development using Terraform.
• Basic Networking knowledge VLAN, Subnet, VPC, Webserver like Nginx, Apache.
• Experience in handling different SQL and NoSQL databases (PostgreSQL, MySQL, Mongo).
• Experience with GIT Version Control Software.
• Proficiency in any programming or scripting language such as Shell Script, Python, Golang.
• Strong interpersonal and communication skills; ability to work in a team environment.

• AWS / Kubernetes Certifications: AWS Certified Solutions Architect / CKA.
• Setup and management of a Kubernetes cluster, including writing Docker files.
• Experience working in and advocating for agile environments.
• Knowledge in Microservice architecture.

• Responsible for the entire infrastructure including Production (both bare metal and AWS).
• Manage and maintain the production systems and operations including SysAdmin, DB activities.
• Improve tools and processes, automate manual efforts, and maintain the health of the system.
• Champion best practices, CI-CD, Metrics Driven Development
• Optimise the company's computing architecture
• Conduct systems tests for security, performance, and availability
• Maintain security of the system
• Develop and maintain design and troubleshooting documentation

• 7+ years of experience into DevOps/Technical Operations
• Extensive experience in operating scripting language like shell, python, etc
• Experience in developing and maintaining CI/CD process for SaaS applications using tools such as Jenkins
• Hands on experience in using configuration management tools such as Puppet, SaltStack, Ansible, etc
• Hands-on experience to build and handle VMs, Containers utilizing tools such as Kubernetes, Docker, etc
• Hands on experience in building, designing and maintaining cloud-based applications with AWS, Azure,GCP, etc
• Knowledge of Databases (MySQL, NoSQL)
• Knowledge of security/ethical hacking

• Have experience with ElasticSearch, Kibana, LogStash
• Have experience with Cassandra, Hadoop, or Spark
• Have experience with Mongo, Hive