Job description
Kapture CRM is an enterprise-focused Service automation SaaS platform. We help 500+ enterprises in 14 countries to manage their customer service in a more intelligent, contextual way.
Responsibilities
- Manage and monitor all installed systems and infrastructure
- Install, configure, test and maintain operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Maintain security, backup, and redundancy strategies
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Participate in the design of information and operational support systems
- Provide 2nd and 3rd level support
- Liaise with vendors and other IT personnel for problem resolution
Requirements:
- BS/MS degree in Computer Science, Engineering, or a related subject
- Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments.
- Solid experience in the administration and performance tuning of application stacks (e.g.,Tomcat, JVMS, Apache, NGINX, Email servers, Mysql)
- Solid Cloud experience AWS and Google Cloud
- Experience with virtualization and containerization (Dockers, Kubernetes, Eureka, Kafka)
- Experience with monitoring systems
- Experience with automation software (e.g., Puppet, cfengine, Chef)
- Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
- Solid networking knowledge (OSI network layers, TCP/IP)
Website : https://www.kapturecrm.com/
About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
Company video
Similar jobs
we’d love to speak with you. Skills and Qualifications:
Strong experience with continuous integration/continuous deployment (CI/CD) pipeline tools such as Jenkins, TravisCI, or GitLab CI.
Proficiency in scripting languages such as Python, Bash, or Ruby.
Knowledge of infrastructure automation tools such as Ansible, Puppet, or Terraform.
Experience with cloud platforms such as AWS, Azure, or GCP.
Knowledge of container orchestration tools such as Docker, Kubernetes, or OpenShift.
Experience with version control systems such as Git.
Familiarity with Agile methodologies and practices.
Understanding of networking concepts and principles.
Knowledge of database technologies such as MySQL, MongoDB, or PostgreSQL.
Good understanding of security and data protection principles.
Roles and responsibilities:
● Building and setting up new development tools and infrastructure
● Working on ways to automate and improve development and release processes
● Deploy updates and fixes
● Helping to ensure information security best practices
● Provide Level 2 technical support
● Perform root cause analysis for production errors
● Investigate and resolve technical issues
Job description
We are seeking a highly skilled and experienced Backend Developer to join our team at Infomance. The ideal candidate will have a minimum of 3 years of hands-on experience in developing and managing WordPress websites, deploying sites on AWS, and managing servers through cPanel. This role is critical in ensuring the seamless performance, security, and scalability of our web platform.
Key Responsibilities:
- Develop and maintain the server end of our WordPress website.
- Manage and optimize the AWS server environment to ensure high performance and reliability.
- Deploy and manage WordPress sites on AWS.
- Utilize cPanel for server management, including setting up and configuring domains, email accounts, databases, and other hosting features.
- Collaborate with front-end developers to integrate user-facing elements with server-side logic.
- Ensure the security and integrity of the website and server infrastructure.
- Troubleshoot and resolve website and server issues promptly.
- Implement and maintain automated backup and disaster recovery solutions.
- Monitor server performance and optimize for speed and efficiency.
- Stay updated with the latest industry trends and technologies to ensure our platform remains at the cutting edge.
Required Skills:
1.. WordPress Development:
- Proficient in PHP, MySQL, HTML, CSS, and JavaScript.
- Experience in developing custom WordPress themes and plugins.
- Understanding of WordPress core and architecture.
2.. AWS (Amazon Web Services):
- Extensive experience with EC2, S3, RDS, and other relevant AWS services.
- Expertise in deploying and managing WordPress sites on AWS.
- Knowledge of AWS security best practices.
3.. Server Management:
- Proficiency with cPanel for server management.
- Experience in setting up and configuring domains, email accounts, and databases using cPanel.
- Ability to optimize server performance and ensure reliability.
4.. Version Control Systems:
- Experience with Git for version control and collaboration.
- Understanding of best practices for code management and deployment.
5.. API Integration:
- Familiarity with RESTful APIs and third-party integrations.
- Ability to implement and manage API connections effectively.
6.. Security:
- Strong understanding of web and server security practices.
- Experience in implementing security measures to protect the website and server infrastructure.
7.. Problem-Solving:
- Excellent troubleshooting skills.
- Ability to diagnose and resolve website and server issues promptly.
8.. Performance Optimization:
- Knowledge of techniques to optimize website speed and efficiency.
- Experience with caching, load balancing, and other performance-enhancing practices.
9.. Backup and Recovery:
- Experience in implementing automated backup solutions.
- Ability to manage disaster recovery processes effectively.
10.. Collaboration and Communication:
- Strong communication skills for working with cross-functional teams.
- Ability to collaborate effectively with front-end developers and other stakeholders.
Preferred Qualifications:
- Experience with full-stack development on WordPress.
- Knowledge of serverless architectures and microservices.
- Experience with other cloud platforms like Google Cloud or Azure.
- Understanding of DevOps practices and CI/CD pipelines.
1. Experience working on Linux Ubuntu, Nginx, Application Deployment & Implementation
2. Excellent understanding of Python.
3. Configuration and managing databases such as MySQL, Mongo
4. Excellent troubleshooting
5. Working knowledge of various tools, open-source technologies, and cloud services
6. Awareness of critical concepts in DevOps and Agile principles
7. Understanding customer requirements and project KPIs
8. Implementing various development, testing, automation tools, and IT infrastructure
9. Planning the team structure, activities, and involvement in project management activities.
10. Managing stakeholders and external interfaces
11. Setting up tools and required infrastructure
12. Defining and setting development, test, release, update, and support processes for DevOps operation
13. Have the technical skill to review, verify, and validate the software code developed in the project.
14. Troubleshooting techniques and fixing the code bugs
15. Monitoring the processes during the entire lifecycle for their adherence and updating or creating new processes for improvement and minimizing the wastage
16. Encouraging and building automated processes wherever possible
17. Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
18. Incidence management and root cause analysis
19. Coordination and communication within the team and with customers
20. Selecting and deploying appropriate CI/CD tools
21. Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
22. Mentoring and guiding the team members
23. Monitoring and measuring customer experience and KPIs
24. Managing periodic reporting on the progress to the management and the customer
We're Hiring: DevOps Tech Lead with 7-9 Years of Experience! 🚀
Are you a seasoned DevOps professional with a passion for cloud technologies and automation? We have an exciting opportunity for a DevOps Tech Lead to join our dynamic team at our Gurgaon office.
🏢 ZoomOps Technolgy Solutions Private Limited
📍 Location: Gurgaon
💼 Full-time position
🔧 Key Skills & Requirements:
✔ 7-9 years of hands-on experience in DevOps roles
✔ Proficiency in Cloud Platforms like AWS, GCP, and Azure
✔ Strong background in Solution Architecture
✔ Expertise in writing Automation Scripts using Python and Bash
✔ Ability to manage IAC tools and CM tools like Terraform, Ansible, pulumi etc..
Responsibilities:
🔹 Lead and mentor the DevOps team, driving innovation and best practices
🔹 Design and implement robust CI/CD pipelines for seamless software delivery
🔹 Architect and optimize cloud infrastructure for scalability and efficiency
🔹 Automate manual processes to enhance system reliability and performance
🔹 Collaborate with cross-functional teams to drive continuous improvement
Join us to work on exciting projects and make a significant impact in the tech space!
Apply now and take the next step in your DevOps career!
Requirements:
● Should have at least 2+ years of DevOps experience
● Should have experience with Kubernetes
● Should have experience with Terraform/Helm
● Should have experience in building scalable server-side systems
● Should have experience in cloud infrastructure and designing databases
● Having experience with NodeJS/TypeScript/AWS is a bonus
● Having experience with WebRTC is a bonus
We are looking out for a Flutter Developer who will be running and designing product application features across various cross platform devices. Just like Lego boxes that fit on top of one another, we are looking out for someone who has experience using Flutter widgets that can be plugged together, customized and deployed anywhere. Someone who is passionate about code writing, solving technical errors and taking up full ownership of app development.
Roles and Responsibilities
- You will be building and shipping robust apps to Android/ iOS devices using a single codebase.
- You will be writing readable and clear code using Dart that will be extensively documented for future use and upgrades.
- You will be sharing feedback and brainstorming ideas with teams to improve the development process.
- Understand basic concepts of design for developing user friendly applications.
- Stay up to date with the latest technologies.
- Hands on experience in AWS provisioning of AWS services like EC2, S3,EBS, AMI, VPC, ELB, RDS, Auto scaling groups, Cloud Formation.
- Good experience on Build and release process and extensively involved in the CICD using
Jenkins
- Experienced on configuration management tools like Ansible.
- Designing, implementing and supporting fully automated Jenkins CI/CD
- Extensively worked on Jenkins for continuous Integration and for end to end Automation for all Builds and Deployments.
- Proficient with Docker based container deployments to create shelf environments for dev teams and containerization of environment delivery for releases.
- Experience working on Docker hub, creating Docker images and handling multiple images primarily for middleware installations and domain configuration.
- Good knowledge in version control system in Git and GitHub.
- Good experience in build tools
- Implemented CI/CD pipeline using Jenkins, Ansible, Docker, Kubernetes ,YAML and Manifest
Experience : 8 to 9 Years.
Location : Pune / Nasik or willing to relocate to these locations.
Notice Period : Immediate or Within a week.
Who we are :
- Winjit is a global, agile, and innovative organization established with an aim to create value and impact for its employees, customers and all stakeholders.
- We are a group of technology enthusiasts with a mission to make a positive impact on businesses by leveraging our expertise in Artificial Intelligence, Machine Learning, IoT and Blockchain.
Who you are :
- Growth oriented, a tech geek with a curiosity to know and explore.
- A Solution oriented individual.
- A Strong Decision maker.
- A Detail oriented, obsessed for pixel perfection and ability to convert a designer's vision to a working application.
- Someone who aspires to travel globally to solve exciting business challenges.
What you possess :
- Relevant experience in architecting, designing, and implementing Microsoft Azure private, public and hybrid cloud-based solutions.
- Broad understanding of cloud computing technologies, business drivers, and emerging computing trends.
- Knowledge of and experience in Microsoft Azure.
- Knowledge or good understanding of Cloud Services & Concepts (SaaS, PaaS, IaaS).
- Recent experience in working with CI/CD processes and tooling from code repositories such as GitLab/GitHub, continuous integration.
- Strong scripting abilities (PowerShell) and ability to use APIs to automate tooling, delivery pipelines and operational support.
- Keen interest in future technologies and the strategic direction of software and systems delivery to continually improve the service offered by SaaS plaza.
- Experience in application assessment to determine the best fit for cloud services.
- Good communication, presenting, collaboration and stakeholder management skills.
What you will do :
- Own & lead the technical customer engagement, assessments, architectural design sessions, improvement sessions on existing architectures, implementation projects, proofs of concepts, etc.
- Work in project teams to architect, develop and deploy new cloud solutions for customers.
- Optimize the deployment of cloud solutions using DevOps tooling.
- Embed, automate operational tasks on cloud solutions.
- Provide 2nd & 3rd line support on delivered cloud solutions.
- Build and support DevOps CI/CD automation to implement cloud infrastructure that enables engineers to self-serve for most operational tasks and achieve rapid change. Education & experience.
- Develop strategies and best practices for efficient development.
- Mentor the team and lead them towards growth.
With hands on experience in :
- Microsoft Azure is a must.
- CI/CD Pipeline creation.
- Powershell scripting.
- ARM Templates.
- Terraforms.
Why Winjit :
- Winjit understands that our team has a life outside work as well.
We offer :
- Flexible working culture.
- Holistic development of its team members through its wellness and growth-oriented programs.
- Opportunities to upskill and cross-skill through advanced technical certifications.
- Global on-site exposure.
- Be a musician, stand-up comic, writer, athlete while working at Winjit as value your passion !
- AWS Cloud, CICD, Serverless setups, Monitoring Setup
- Performance setup, scalability in hands experience, Linux expertise, DevOps Operations
- AWS Cloud, CICD, Serverless setups, Monitoring Setup, Performance setup, scalability in hands experience, Linux expertise, DevOps Operations.
- As a DevOps Engineer, you need to have strong experience in CI/CD pipelines.
- Setup development, testing, automation tools, and IT infrastructure
- Defining and setting development, test, release, update, and support processes for DevOps operation
- Selecting and deploying appropriate CI/CD tools
- Deploy and maintain CI/CD pipelines across multiple environments (Mobile, Web API’s & AIML)
Required skills & experience:
- 3+ years of experience as DevOps Engineer and strong working knowledge in CI/CD pipelines
- Experience administering and deploying development CI/CD using Git, BitBucket, CodeCommit, Jira, Jenkins, Maven, Gradle, etc
- Strong knowledge in Linux-based infrastructures and AWS/Azure/GCP environment
- Working knowledge on AWS (IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, etc)
- Experience with Docker containerization and clustering (Kubernetes/ECS)
- Experience on Android source(AOSP) clone, build, and automation ecosystems
- Knowledge of scripting languages such as Python, Shell, Groovy, Bash, etc
- Familiar with Android ROM development and build process
- Knowledge of Agile Software Development methodologies