
Job description
Kapture CRM is an enterprise-focused Service automation SaaS platform. We help 500+ enterprises in 14 countries to manage their customer service in a more intelligent, contextual way.
Responsibilities
- Manage and monitor all installed systems and infrastructure
- Install, configure, test and maintain operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Maintain security, backup, and redundancy strategies
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Participate in the design of information and operational support systems
- Provide 2nd and 3rd level support
- Liaise with vendors and other IT personnel for problem resolution
Requirements:
- BS/MS degree in Computer Science, Engineering, or a related subject
- Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments.
- Solid experience in the administration and performance tuning of application stacks (e.g.,Tomcat, JVMS, Apache, NGINX, Email servers, Mysql)
- Solid Cloud experience AWS and Google Cloud
- Experience with virtualization and containerization (Dockers, Kubernetes, Eureka, Kafka)
- Experience with monitoring systems
- Experience with automation software (e.g., Puppet, cfengine, Chef)
- Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
- Solid networking knowledge (OSI network layers, TCP/IP)
Website : https://www.kapturecrm.com/

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
Company video


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Now, we’re looking for a DevOps Engineer to help scale our infrastructure and optimize performance for millions of users. 🚀
What You’ll Do (Key Responsibilities)
🔹 CI/CD & Automation:
- Implement, manage, and optimize CI/CD pipelines using AWS CodePipeline, GitHub Actions, or Jenkins.
- Automate deployment processes to improve efficiency and reduce downtime.
🔹 Infrastructure Management:
- Use Terraform, Ansible, Chef, Puppet, or Pulumi to manage infrastructure as code.
- Deploy and maintain Dockerized applications on Kubernetes clusters for scalability.
🔹 Cloud & Security:
- Work extensively with AWS (Preferred) or other cloud platforms to build and maintain cloud infrastructure.
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🔹 Monitoring & Troubleshooting:
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- Proactively identify and resolve infrastructure-related issues.
🔹 Scripting & Automation:
- Use Python or Bash scripting to automate repetitive DevOps tasks.
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What We’re Looking For (Must-Have Skills)
✅ Version Control: Proficiency in Git (GitLab / GitHub / Bitbucket)
✅ CI/CD Tools: Hands-on experience with AWS CodePipeline, GitHub Actions, or Jenkins
✅ Infrastructure as Code: Strong knowledge of Terraform, Ansible, Chef, or Pulumi
✅ Containerization & Orchestration: Experience with Docker & Kubernetes
✅ Cloud Expertise: Hands-on experience with AWS (Preferred) or other cloud providers
✅ Monitoring & Alerting: Familiarity with CloudWatch, Prometheus, Datadog, or Grafana
✅ Scripting Knowledge: Python or Bash for automation
Bonus Skills (Good to Have, Not Mandatory)
➕ AWS Certifications: Solutions Architect, DevOps Engineer, Security, Networking
➕ Experience with Microsoft/Linux/F5 Technologies
➕ Hands-on knowledge of Database servers
Job Title: AWS Devops Engineer – Manager Business solutions
Location: Gurgaon, India
Experience Required: 8-12 years
Industry: IT
We are looking for a seasoned AWS DevOps Engineer with robust experience in AWS middleware services and MongoDB Cloud Infrastructure Management. The role involves designing, deploying, and maintaining secure, scalable, and high-availability infrastructure, along with developing efficient CI/CD pipelines and automating operational processes.
Key Deliverables (Essential functions & Responsibilities of the Job):
· Design, deploy, and manage AWS infrastructure, with a focus on middleware services such as API Gateway, Lambda, SQS, SNS, ECS, and EKS.
· Administer and optimize MongoDB Atlas or equivalent cloud-based MongoDB solutions for high availability, security, and performance.
· Develop, manage, and enhance CI/CD pipelines using tools like AWS CodePipeline, Jenkins, GitHub Actions, GitLab CI/CD, or Bitbucket Pipelines.
· Automate infrastructure provisioning using Terraform, AWS CloudFormation, or AWS CDK.
· Implement monitoring and logging solutions using CloudWatch, Prometheus, Grafana, or the ELK Stack.
· Enforce cloud security best practices — IAM, VPC setups, encryption, certificate management, and compliance controls.
· Work closely with development teams to improve application reliability, scalability, and performance.
· Manage containerized environments using Docker, Kubernetes (EKS), or AWS ECS.
· Perform MongoDB administration tasks such as backups, performance tuning, indexing, and sharding.
· Participate in on-call rotations to ensure 24/7 infrastructure availability and quick incident resolution.
Knowledge Skills and Abilities:
· 7+ years of hands-on AWS DevOps experience, especially with middleware services.
· Strong expertise in MongoDB Atlas or other cloud MongoDB services.
· Proficiency in Infrastructure as Code (IaC) tools like Terraform, CloudFormation, or AWS CDK.
· Solid experience with CI/CD tools: Jenkins, CodePipeline, GitHub Actions, GitLab, Bitbucket, etc.
· Excellent scripting skills in Python, Bash, or PowerShell.
· Experience in containerization and orchestration: Docker, EKS, ECS.
· Familiarity with monitoring tools like CloudWatch, ELK, Prometheus, Grafana.
· Strong understanding of AWS networking and security: IAM, VPC, KMS, Security Groups.
· Ability to solve complex problems and thrive in a fast-paced environment.
Preferred Qualifications
· AWS Certified DevOps Engineer – Professional or AWS Solutions Architect – Associate/Professional.
· MongoDB Certified DBA or Developer.
· Experience with serverless services like AWS Lambda, Step Functions.
· Exposure to multi-cloud or hybrid cloud environments.
Mail updated resume with current salary-
Email: etalenthire[at]gmail[dot]com
Satish; 88O 27 49 743
- Design cloud infrastructure that is secure, scalable, and highly available on AWS, Azure and GCP
- Work collaboratively with software engineering to define infrastructure and deployment requirements
- Provision, configure and maintain AWS, Azure, GCP cloud infrastructure defined as code
- Ensure configuration and compliance with configuration management tools
- Administer and troubleshoot Linux based systems
- Troubleshoot problems across a wide array of services and functional areas
- Build and maintain operational tools for deployment, monitoring, and analysis of AWS, Azure Infrastructure and systems
- Perform infrastructure cost analysis and optimization

We are now seeking a talented and motivated individual to contribute to our product in the Cloud data
protection space. Ability to clearly comprehend customer needs in a cloud environment, excellent
troubleshooting skills, and the ability to focus on problem resolution until completion are a requirement.
Responsibilities Include:
Review proposed feature requirements
Create test plan and test cases
Analyze performance, diagnosis, and troubleshooting
Enter and track defects
Interact with customers, partners, and development teams
Researching customer issues and product initiatives
Provide input for service documentation
Required Skills:
Bachelor's degree in Computer Science, Information Systems or related discipline
3+ years' experience inclusive of Software as a Service and/or DevOps engineering experience
Experience with AWS services like VPC, EC2, RDS, SES, ECS, Lambda, S3, ELB
Experience with technologies such as REST, Angular, Messaging, Databases, etc.
Strong troubleshooting skills and issue isolation skills
Possess excellent communication skills (written and verbal English)
Must be able to work as an individual contributor within a team
Ability to think outside the box
Experience in configuring infrastructure
Knowledge of CI / CD
Desirable skills:
Programming skills in scripting languages (e.g., python, bash)
Knowledge of Linux administration
Knowledge of testing tools/frameworks: TestNG, Selenium, etc
Knowledge of Identity and Security
As a SaaS DevOps Engineer, you will be responsible for providing automated tooling and process enhancements for SaaS deployment, application and infrastructure upgrades and production monitoring.
-
Development of automation scripts and pipelines for deployment and monitoring of new production environments.
-
Development of automation scripts for upgrades, hotfixes deployments and maintenance.
-
Work closely with Scrum teams and product groups to support the quality and growth of the SaaS services.
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Collaborate closely with SaaS Operations team to handle day-to-day production activities - handling alerts and incidents.
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Assist SaaS Operations team to handle customers focus projects: migrations, features enablement.
-
Write Knowledge articles to document known issues and best practices.
-
Conduct regression tests to validate solutions or workarounds.
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Work in a globally distributed team.
What achievements should you have so far?
-
Bachelor's or master’s degree in Computer Science, Information Systems, or equivalent.
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Experience with containerization, deployment, and operations.
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Strong knowledge of CI/CD processes (Git, Jenkins, Pipelines).
-
Good experience with Linux systems and Shell scripting.
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Basic cloud experience, preferably oriented on MS Azure.
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Basic knowledge of containerized solutions (Helm, Kubernetes, Docker).
-
Good Networking skills and experience.
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Having Terraform or CloudFormation knowledge will be considered a plus.
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Ability to analyze a task from a system perspective.
-
Excellent problem-solving and troubleshooting skills.
-
Excellent written and verbal communication skills; mastery in English and local language.
-
Must be organized, thorough, autonomous, committed, flexible, customer-focused and productive.

Bachelor's degree in information security, computer science, or related.
A Strong Devops experience of at least 4+ years
Strong Experience in Unix/Linux/Python scripting
Strong networking knowledge,vSphere networking stack knowledge desired.
Experience on Docker and Kubernetes
Experience with cloud technologies (AWS/Azure)
Exposure to Continuous Development Tools such as Jenkins or Spinnaker
Exposure to configuration management systems such as Ansible
Knowledge of resource monitoring systems
Ability to scope and estimate
Strong verbal and communication skills
Advanced knowledge of Docker and Kubernetes.
Exposure to Blockchain as a Service (BaaS) like - Chainstack/IBM blockchain platform/Oracle Blockchain Cloud/Rubix/VMWare etc.
Capable of provisioning and maintaining local enterprise blockchain platforms for Development and QA (Hyperledger fabric/Baas/Corda/ETH).
About Navis

Roles and Responsibilities:
• Gather and analyse cloud infrastructure requirements
• Automating system tasks and infrastructure using a scripting language (Shell/Python/Ruby
preferred), with configuration management tools (Ansible/ Puppet/Chef), service registry and
discovery tools (Consul and Vault, etc), infrastructure orchestration tools (Terraform,
CloudFormation), and automated imaging tools (Packer)
• Support existing infrastructure, analyse problem areas and come up with solutions
• An eye for monitoring – the candidate should be able to look at complex infrastructure and be
able to figure out what to monitor and how.
• Work along with the Engineering team to help out with Infrastructure / Network automation needs.
• Deploy infrastructure as code and automate as much as possible
• Manage a team of DevOps
Desired Profile:
• Understanding of provisioning of Bare Metal and Virtual Machines
• Working knowledge of Configuration management tools like Ansible/ Chef/ Puppet, Redfish.
• Experience in scripting languages like Ruby/ Python/ Shell Scripting
• Working knowledge of IP networking, VPN's, DNS, load balancing, firewalling & IPS concepts
• Strong Linux/Unix administration skills.
• Self-starter who can implement with minimal guidance
• Hands-on experience setting up CICD from SCRATCH in Jenkins
• Experience with Managing K8s infrastructure
What is the role?
As a DevOps Engineer, you are responsible for setting up and maintaining the GIT repository, DevOps tools like Jenkins, UCD, Docker, Kubernetes, Jfrog Artifactory, Cloud monitoring tools, and Cloud security.
Key Responsibilities
- Set up, configure, and maintain GIT repos, Jenkins, UCD, etc. for multi-hosting cloud environments.
- Architect and maintain the server infrastructure in AWS. Build highly resilient infrastructure following industry best practices.
- Work on Docker images and maintain Kubernetes clusters.
- Develop and maintain the automation scripts using Ansible or other available tools.
- Maintain and monitor cloud Kubernetes Clusters and patching when necessary.
- Work on Cloud security tools to keep applications secured.
- Participate in software development lifecycle, specifically infra design, execution, and debugging required to achieve a successful implementation of integrated solutions within the portfolio.
- Have the necessary technical and professional expertise.
What are we looking for?
- Minimum 5-12 years of experience in the IT industry.
- Expertise in implementing and managing DevOps CI/CD pipeline.
- Experience in DevOps automation tools. Well versed with DevOps Frameworks, and Agile.
- Working knowledge of scripting using Shell, Python, Terraform, Ansible, Puppet, or chef.
- Experience and good understanding of any Cloud like AWS, Azure, or Google cloud.
- Knowledge of Docker and Kubernetes is required.
- Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
- Experience working with ticketing tools.
- Middleware technologies knowledge or database knowledge is desirable.
- Experience with Jira is a plus.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being here.
We are
It is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II,offers a suite of three products - Plum, Empuls, and Compass. Works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, It is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Responsibilities
- Building and maintenance of resilient and scalable production infrastructure
- Improvement of monitoring systems
- Creation and support of development automation processes (CI / CD)
- Participation in infrastructure development
- Detection of problems in architecture and proposing of solutions for solving them
- Creation of tasks for system improvements for system scalability, performance and monitoring
- Analysis of product requirements in the aspect of devops
- Managing a team of DevOps, control of task deliveries
- Incident analysis and fixing
Technology stack
Linux, Bash, Salt/Ansible, LXC, libvirt, IPsec, VXLAN, Open vSwitch, OpenVPN, OSPF, BIRD, Cisco NX-OS, Multicast, PIM, LVM, software RAID, LUKS, PostgreSQL, nginx, haproxy, Prometheus, Grafana, Zabbix, GitLab, Capistrano
Skills and Experience
- Understanding of the distributed systems principles
- Understanding of principles for building a resistant network infrastructure
- Experience of Ubuntu Linux administration (Debian-like will be a plus)
- Strong knowledge of Bash
- Experience of working with LXC-containers
- Understanding and experience with infrastructure as a code approach
- Experience of development idempotent Ansible roles
- Experience with relational databases (PostgeSQL), ability to create simple SQL queries
- Experience with git
- Experience with monitoring and metric collect systems (Prometheus, Grafana, Zabbix)
- Understanding of dynamic routing (OSPF)
Preferred experience
- Experience of working with highload zero-downtown environments
- Experience of coding on Python
- Experience of working with IPsec, VXLAN, Open vSwitch
- Knowledge and experience of working with network equipment Cisco
- Experience of working with Cisco NX-OS
- Knowledge of principles of multicast protocols IGMP, PIM
- Experience of setting multicast on Cisco equipment
- Experience of working with Solarflare Onload
- Experience administering Atlassian products







