
Job description
Kapture CRM is an enterprise-focused Service automation SaaS platform. We help 500+ enterprises in 14 countries to manage their customer service in a more intelligent, contextual way.
Responsibilities
- Manage and monitor all installed systems and infrastructure
- Install, configure, test and maintain operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Maintain security, backup, and redundancy strategies
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Participate in the design of information and operational support systems
- Provide 2nd and 3rd level support
- Liaise with vendors and other IT personnel for problem resolution
Requirements:
- BS/MS degree in Computer Science, Engineering, or a related subject
- Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments.
- Solid experience in the administration and performance tuning of application stacks (e.g.,Tomcat, JVMS, Apache, NGINX, Email servers, Mysql)
- Solid Cloud experience AWS and Google Cloud
- Experience with virtualization and containerization (Dockers, Kubernetes, Eureka, Kafka)
- Experience with monitoring systems
- Experience with automation software (e.g., Puppet, cfengine, Chef)
- Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
- Solid networking knowledge (OSI network layers, TCP/IP)
Website : https://www.kapturecrm.com/

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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REVIEW CRITERIA:
MANDATORY:
- Strong Hands-On AWS Cloud Engineering / DevOps Profile
- Mandatory (Experience 1): Must have 12+ years of experience in AWS Cloud Engineering / Cloud Operations / Application Support
- Mandatory (Experience 2): Must have strong hands-on experience supporting AWS production environments (EC2, VPC, IAM, S3, ALB, CloudWatch)
- Mandatory (Infrastructure as a code): Must have hands-on Infrastructure as Code experience using Terraform in production environments
- Mandatory (AWS Networking): Strong understanding of AWS networking and connectivity (VPC design, routing, NAT, load balancers, hybrid connectivity basics)
- Mandatory (Cost Optimization): Exposure to cost optimization and usage tracking in AWS environments
- Mandatory (Core Skills): Experience handling monitoring, alerts, incident management, and root cause analysis
- Mandatory (Soft Skills): Strong communication skills and stakeholder coordination skills
ROLE & RESPONSIBILITIES:
We are looking for a hands-on AWS Cloud Engineer to support day-to-day cloud operations, automation, and reliability of AWS environments. This role works closely with the Cloud Operations Lead, DevOps, Security, and Application teams to ensure stable, secure, and cost-effective cloud platforms.
KEY RESPONSIBILITIES:
- Operate and support AWS production environments across multiple accounts
- Manage infrastructure using Terraform and support CI/CD pipelines
- Support Amazon EKS clusters, upgrades, scaling, and troubleshooting
- Build and manage Docker images and push to Amazon ECR
- Monitor systems using CloudWatch and third-party tools; respond to incidents
- Support AWS networking (VPCs, NAT, Transit Gateway, VPN/DX)
- Assist with cost optimization, tagging, and governance standards
- Automate operational tasks using Python, Lambda, and Systems Manager
IDEAL CANDIDATE:
- Strong hands-on AWS experience (EC2, VPC, IAM, S3, ALB, CloudWatch)
- Experience with Terraform and Git-based workflows
- Hands-on experience with Kubernetes / EKS
- Experience with CI/CD tools (GitHub Actions, Jenkins, etc.)
- Scripting experience in Python or Bash
- Understanding of monitoring, incident management, and cloud security basics
NICE TO HAVE:
- AWS Associate-level certifications
- Experience with Karpenter, Prometheus, New Relic
- Exposure to FinOps and cost optimization practices
Frontend Web Developer Responsibilities
- UI Development: Develop interactive and responsive web applications using React.
- API Integration: Integrate with RESTful APIs to fetch and display data dynamically.
- AI/ML Integration: Collaborate with AI/ML engineers to integrate AI models into the frontend, providing real-time insights and enhancing data-driven features.
- Dashboard Creation: Design and implement dashboards that provide comprehensive overviews of data, powered by AI/ML insights.
- Graph Integration: Utilize libraries like D3.js, Chart.js, Plotly or Recharts to create interactive and visually appealing graphs and charts.
- Data Comparison: Implement features to compare data across different time periods and datasets.
- User Interaction: Implement AI-driven user interaction features such as chatbots, virtual assistants, and recommendation systems.
- State Management: Implement state management solutions using Redux and Context API.
- Collaboration: Work closely with backend developers to ensure seamless API integration and data flow.
- Performance Optimization: Optimize application performance and ensure cross-browser compatibility.
- User Testing: Conduct user testing and gather feedback to improve UI/UX.
- Code Quality: Write clean, maintainable, and efficient code, participate in code reviews, and provide feedback to peers.
- Documentation: Maintain comprehensive documentation for the frontend codebase and components.
- Industry Trends: Stay up-to-date with the latest industry trends and technologies to ensure the application remains current and competitive

Bachelor's degree in information security, computer science, or related.
A Strong Devops experience of at least 4+ years
Strong Experience in Unix/Linux/Python scripting
Strong networking knowledge,vSphere networking stack knowledge desired.
Experience on Docker and Kubernetes
Experience with cloud technologies (AWS/Azure)
Exposure to Continuous Development Tools such as Jenkins or Spinnaker
Exposure to configuration management systems such as Ansible
Knowledge of resource monitoring systems
Ability to scope and estimate
Strong verbal and communication skills
Advanced knowledge of Docker and Kubernetes.
Exposure to Blockchain as a Service (BaaS) like - Chainstack/IBM blockchain platform/Oracle Blockchain Cloud/Rubix/VMWare etc.
Capable of provisioning and maintaining local enterprise blockchain platforms for Development and QA (Hyperledger fabric/Baas/Corda/ETH).
About Navis
- Equal Experts is an innovative software delivery consultancy specializing in the delivery of custom software solutions for blue-chip enterprise and public sector clients across a range of industry sectors.
- We deliver market-leading propositions across the digital, online and mobile channels, and are recognized for our leadership in the application of Agile and Lean delivery methods to assure delivery.
- We are focused on hiring DevOps Engineers with skills in AWS, Automation tools, CI/CD tools and the likes.
- The DevOps Consultant will be working with an on-site client team and will be expected to mentor and share their skills and knowledge with the existing client developers.
Your Responsibilities Include:
- Continuous Delivery of quality software created by our project teams. Ensuring smooth build and release with continuous integration.
- Configuration Management - Design and implementation of deployment strategies for multiple projects.
- Virtualization and Infrastructure Provisioning.
- Maintenance and upgrade of our cloud environment (AWS).
- Version control and source code administration.
- Administration of Web Servers, Application Servers and Servlet Containers
- Setting up and managing the Automation efforts for multiple projects.
Technical Expertise:
- Should have worked on Agile projects featuring weekly iterations and releases.
- Should have extensive hands-on experience with:
- Continuous Integration tools like Jenkins.
- Configuration Management tools like Terraform or Ansible.
- Cloud computing using AWS, EC2.
- Hands-on experience on Kubernetes.
- Virtualization tools like Vagrant, Docker or VMWare
- You have an active presence in the DevOps community through your blogs, Stack Overflow and GitHub profiles.
- You are passionate about DevOps. You love to mentor people and evangelize about best practices and innovations in DevOps.
Excellent understanding of SDLC patching, releases and software development at scale.
Excellent knowledge of Git.
Excellent knowledge of Docker.
Good understanding of enterprise standards ond enterprise building principles,
In-depth knowledge in Windows OS
Knowledge of Linux os
Theoretical and practical skills in Web-environments based on .Net technologies, e.g. Ils,
Kestrel, .Net Core, C#.
Strong scripting skills in one or any combination of CMD Shell,Bash, PowerShell. Python.
Good understanding of the mechanisms of Web-environment architectures approaches.
Strong knowledge of cloud providers offering, Azure or AWS.
Good knowledge of a configuration management tools, Ansible, Chef, Salt stack, Puppet.
(Good to have)
Good knowledge of cloud infrastructure orchestration tools like kubemetes or cloud based orchestration.
Good knowledge in one or any combination of cloud infrastructure provisioning tools like
ARM Templates, Terraform, Pulumi.
In-depth knowledge in one or any combination of software delivery orchestration tools like Azure Pipelines, Jenkins Pipelines, Octopus Deploy, etc.
Strong practical knowledge of CI Tools, ie, Azure Devops, Jenkins Excellent knowledge of Continuous Integration and Delivery approaches
Good knowledge on integration of Code Quality tools like SonarQube, Application or Container Security tool like Vera Code, Checksum, Chekov, Trivy.
In-depth knowledge on Azure DevOps Build infrastructure setup, Azure DevOps
Administration and Access management
Requirements
You will make an ideal candidate if you have:
-
Experience of building a range of Services in a Cloud Service provider
-
Expert understanding of DevOps principles and Infrastructure as a Code concepts and techniques
-
Strong understanding of CI/CD tools (Jenkins, Ansible, GitHub)
-
Managed an infrastructure that involved 50+ hosts/network
-
3+ years of Kubernetes experience & 5+ years of experience in Native services such as Compute (virtual machines), Containers (AKS), Databases, DevOps, Identity, Storage & Security
-
Experience in engineering solutions on cloud foundation platform using Infrastructure As Code methods (eg. Terraform)
-
Security and Compliance, e.g. IAM and cloud compliance/auditing/monitoring tools
-
Customer/stakeholder focus. Ability to build strong relationships with Application teams, cross functional IT and global/local IT teams
-
Good leadership and teamwork skills - Works collaboratively in an agile environment
-
Operational effectiveness - delivers solutions that align to approved design patterns and security standards
-
Excellent skills in at least one of following: Python, Ruby, Java, JavaScript, Go, Node.JS
-
Experienced in full automation and configuration management
-
A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change
-
Set and achieved challenging short, medium and long term goals which exceeded the standards in their field
-
Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
-
Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
-
A successful track record of delivering complex projects and/or programmes, utilizing appropriate techniques and tools to ensure and measure success
-
A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes
Essential Skills :
-
Demonstrable Cloud service provider experience - infrastructure build and configurations of a variety of services including compute, devops, databases, storage & security
-
Demonstrable experience of Linux administration and scripting preferably Red Hat
-
Experience of working with Continuous Integration (CI), Continuous Delivery (CD) and continuous testing tools
-
Experience working within an Agile environment
-
Programming experience in one or more of the following languages: Python, Ruby, Java, JavaScript, Go, Node.JS
-
Server administration (either Linux or Windows)
-
Automation scripting (using scripting languages such as Terraform, Ansible etc.)
-
Ability to quickly acquire new skills and tools
Required Skills :
-
Linux & Windows Server Certification
What is the role?
As DevOps Engineer, you are responsible to setup and maintain GIT repository, DevOps tools like Jenkins, UCD, Docker, Kubernetes, Jfrog Artifactory, Cloud monitoring tools, Cloud security.
Key Responsibilities
- Setup, configure, and maintain GIT repos, Jenkins, UCD, etc. for multi hosting cloud environments.
- Architect and maintain the server infrastructure in AWS. Build highly resilient infrastructure following industry best practices.
- Working on Docker images and maintaining Kubernetes clusters.
- Develop and maintain the automation scripts using Ansible or other available tools.
- Maintain and monitor cloud Kubernetes Clusters and patching when necessary.
- Working on Cloud security tools to keep applications secured.
- Participate in software development lifecycle, specifically infra design, execution, and debugging required to achieve successful implementation of integrated solutions within the portfolio.
- Required Technical and Professional Expertise.
What are we looking for?
- Minimum 4-6 years of experience in IT industry.
- Expertise in implementing and managing Devops CI/CD pipeline.
- Experience in DevOps automation tools. And Very well versed with DevOps Frameworks, Agile.
- Working knowledge of scripting using shell, Python, Terraform, Ansible or puppet or chef.
- Experience and good understanding in any of Cloud like AWS, Azure, Google cloud.
- Knowledge of Docker and Kubernetes is required.
- Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
- Experience with working with ticketing tools.
- Middleware technologies knowledge or database knowledge is desirable.
- Experience and well versed with Jira tool is a plus.
What can you look for?
A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
- You have a Bachelor's degree in computer science or equivalent
- You have at least 7 years of DevOps experience.
- You have deep understanding of AWS and cloud architectures/services.
- You have expertise within the container and container orchestration space (Docker, Kubernetes, etc.).
- You have experience working with infrastructure provisioning tools like CloudFormation, Terraform, Chef, Puppet, or others.
- You have experience enabling CI/CD pipelines using tools such as Jenkins, AWS Code Pipeline, Gitlab, or others.
- You bring a deep understanding and application of computer science fundamentals: data structures, algorithms, and design patterns.
- You have a track record of delivering successful solutions and collaborating with others.
- You take security into account when building new systems.
We are a team of SysOps/DevOps engineers
with one goal in mind -to keep your online business up and running 24/7.Solving problems is
our thing, but we believe that dealing with the same issues over and over again is
unnecessary and counterproductive. Our objective is to find the ultimate solution for each
and every problem! Though, each one of us is different, we have the same goal: to make
our customer's life easier and enjoy it at the same time.
Scope & Responsibilities
As a Department Leader, you will be responsible for managing and mentoring the team of
Linux systems administrators on a daily basis. You will help build and grow the sys admins
team and lead them to success. As Systems Management Department Leader, you will work
both as a People Manager and a Senior Systems Administrator.
As Manager you will recruit and retain a high motivated and professional team of
administrators. Together with our CTO and HR team, youre going to define recruitment
needs in your team and participate in the recruitment process. You will also work on
improving the onboarding process for new employees.
More tech part of the job contains designing and managing systems, tools, and infrastructure
to match our customers needs and provide them with outstanding, safe and reliable
solutions.
This position requires you to be able to devise proactive solutions to project-related issues
and inspire trust in teammates. Are you a team player who is ready to work with our team to
find solutions and are AWS Certified ? We await your CV
Skills & Certifications
- Proven team building and management background (2+ years)
- Strong project, process and people management skills
- Excellent communication skills in English
- Strong background in Linux administration (4+ years experience)
- Amazon AWS certification preferred (EC2, ECS, EKS, Lambda, IAM, KMS)
- Automation (we use Ansible)
- Infrastructure as code (we use Terraform)
- Knowledge of CI/CD tools and best practices
- Comfort with collaboration across multiple projects
- Ability to lead and coordinate team of professionals on daily basis
This position also requires you to be able to participate in on-call
schedules.Roles and Responsibilities
THE OPPORTUNITY
A platform to learn and grow in a great working environment with cutting edge technologies. There is vast opportunity to showcase creative thinking which can be translated into a highly optimized tools/utilities.
KEY ACTIVITIES
- Code Integrations ( Compile, Build, Notify )
- Package creation ( Service Packs, Patches, Hotfixes )
- Environment Preparation ( With GOLD SCM technical stack )
- Environment & Infra management
- Package delivery ( Customer specific & Standard )
- Build & Deployment automation
- Tickets management
KEY CRITERIA
Primary Technical Skills
- Shell Scripting
- ORACLE DB Fundamentals
- Infra Monitoring & Diagnostics
- ClearCase / GIT
- DevOps concepts
- Basic Java
Other Required Skills
- Problem Solving
- Logical Reasoning
- Aptitude & Attitude
- Communication (Verbal & Written)






