
Job description
Kapture CRM is an enterprise-focused Service automation SaaS platform. We help 500+ enterprises in 14 countries to manage their customer service in a more intelligent, contextual way.
Responsibilities
- Manage and monitor all installed systems and infrastructure
- Install, configure, test and maintain operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Maintain security, backup, and redundancy strategies
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Participate in the design of information and operational support systems
- Provide 2nd and 3rd level support
- Liaise with vendors and other IT personnel for problem resolution
Requirements:
- BS/MS degree in Computer Science, Engineering, or a related subject
- Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments.
- Solid experience in the administration and performance tuning of application stacks (e.g.,Tomcat, JVMS, Apache, NGINX, Email servers, Mysql)
- Solid Cloud experience AWS and Google Cloud
- Experience with virtualization and containerization (Dockers, Kubernetes, Eureka, Kafka)
- Experience with monitoring systems
- Experience with automation software (e.g., Puppet, cfengine, Chef)
- Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
- Solid networking knowledge (OSI network layers, TCP/IP)
Website : https://www.kapturecrm.com/

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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DevOps Lead Engineer
We are seeking a skilled DevOps Lead Engineer with 8 to 10 yrs. of experience who handles the entire DevOps lifecycle and is accountable for the implementation of the process. A DevOps Lead Engineer is liable for automating all the manual tasks for developing and deploying code and data to implement continuous deployment and continuous integration frameworks. They are also held responsible for maintaining high availability of production and non-production work environments.
Essential Requirements (must have):
• Bachelor's degree preferable in Engineering.
• Solid 5+ experience with AWS, DevOps, and related technologies
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Cloud Performance Engineering
• Performance scaling in a Micro-Services environment
• Horizontal scaling architecture
• Containerization (such as Dockers) & Deployment
• Container Orchestration (such as Kubernetes) & Scaling
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• End to end release automation.
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• Candidates must possess experience in using Linux, Jenkins, and ample experience in Configuring and automating the monitoring tools.
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• Cloud and On-prem deployments
Infrastructure Design & Provisioning
• Infra provisioning.
• Infrastructure Sizing
• Infra Cost Optimization
• Infra security
• Infra monitoring & site reliability.
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• Responsible for creating software deployment strategies that are essential for the successful
deployment of software in the work environment and provide stable environment for delivery of
quality.
• The DevOps Lead Engineer is accountable for designing, building, configuring, and optimizing
automation systems that help to execute business web and data infrastructure platforms.
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DevOps infrastructure.
About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
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- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Implement consistent observability, deployment and IaC setups
- Patch production systems to fix security/performance issues
- Actively respond to escalations/incidents in the production environment from customers or the support team
- Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Participate in infrastructure security audits
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- At least 5 years of experience in handling/building Production environments in AWS.
- At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
- Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
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- Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

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Introduction
http://www.synapsica.com/">Synapsica is a https://yourstory.com/2021/06/funding-alert-synapsica-healthcare-ivycap-ventures-endiya-partners/">series-A funded HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don't have to rely on cryptic 2 liners given to them as a diagnosis.
Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyse medical images and create v2.0 of advanced radiology reporting. We are backed by IvyCap, Endia Partners, YCombinator and other investors from India, US, and Japan. We are proud to have GE and The Spinal Kinetics as our partners. Here’s a small sample of what we’re building: https://www.youtube.com/watch?v=FR6a94Tqqls">https://www.youtube.com/watch?v=FR6a94Tqqls
Your Roles and Responsibilities
The Lead DevOps Engineer will be responsible for the management, monitoring and operation of our applications and services in production. The DevOps Engineer will be a hands-on person who can work independently or with minimal guidance and has the ability to drive the team’s deliverables by mentoring and guiding junior team members. You will work with the existing teams very closely and build on top of tools like Kubernetes, Docker and Terraform and support our numerous polyglot services.
Introducing a strong DevOps ethic into the rest of the team is crucial, and we expect you to lead the team on best practices in deployment, monitoring, and tooling. You'll work collaboratively with software engineering to deploy and operate our systems, help automate and streamline our operations and processes, build and maintain tools for deployment, monitoring, and operations and troubleshoot and resolve issues in our development, test and production environments. The position is based in our Bangalore office.
Primary Responsibilities
- Providing strategies and creating pathways in support of product initiatives in DevOps and automation, with a focus on the design of systems and services that run on cloud platforms.
- Optimizations and execution of the CI/CD pipelines of multiple products and timely promotion of the releases to production environments
- Ensuring that mission critical applications are deployed and optimised for high availability, security & privacy compliance and disaster recovery.
- Strategize, implement and verify secure coding techniques, integrate code security tools for Continuous Integration
- Ensure analysis, efficiency, responsiveness, scalability and cross-platform compatibility of applications through captured metrics, testing frameworks, and debugging methodologies.
- Technical documentation through all stages of development
- Establish strong relationships, and proactively communicate, with team members as well as individuals across the organisation
Requirements
- Minimum of 6 years of experience on Devops tools.
- Working experience with Linux, container orchestration and management technologies (Docker, Kubernetes, EKS, ECS …).
- Hands-on experience with "infrastructure as code" solutions (Cloudformation, Terraform, Ansible etc).
- Background of building and maintaining CI/CD pipelines (Gitlab-CI, Jenkins, CircleCI, Github actions etc).
- Experience with the Hashicorp stack (Vault, Packer, Nomad etc).
- Hands-on experience in building and maintaining monitoring/logging/alerting stacks (ELK stack, Prometheus stack, Grafana etc).
- Devops mindset and experience with Agile / SCRUM Methodology
- Basic knowledge of Storage , Databases (SQL and noSQL)
- Good understanding of networking technologies, HAProxy, firewalling and security.
- Experience in Security vulnerability scans and remediation
- Experience in API security and credentials management
- Worked on Microservice configurations across dev/test/prod environments
- Ability to quickly adapt new languages and technologies
- A strong team player attitude with excellent communication skills.
- Very high sense of ownership.
- Deep interest and passion for technology
- Ability to plan projects, execute them and meet the deadline
- Excellent verbal and written English communication.

- He has to perform architectural analysis, and he should know how to design enterprise-level systems.
- He should know how to design and simulate tools for the perfect delivery of systems.
- He should know how to design, develop, and maintain systems, processes, procedures to deliver a high-quality service design.
- He has to work with other members of a team and other departments to establish healthy communication and information flow.
- He should know how to deliver a high-performing solution architecture that can support the development efforts of a business.
- He has to plan, design, and configure the most typical business solutions as needed.
- He has to prepare technical documents and other presentations for multiple solutions areas.
- He has to be sure that the best practices for configuration management are carried our as it was needed.
- He has to work on customer specifications, analyze them, and conduct the best product recommendations associated with the platform
Requirements
- AWS Solution Architect 9-10 Years
- Responsible for managing applications on public cloud (AWS) infrastructure.
- Responsible for larger migrations of applications from VM to cloud/cloud-native.
- Responsible for setting up monitoring for cloud/cloud-native-based infrastructure and applications.
- MUST: AWS Solution Architect Professional certification.
We are looking for an experienced DevOps engineer that will help our team establish DevOps practice. You will work closely with the technical lead ( and/or CTO ) to identify and establish DevOps practices in the company.
You will help us build scalable, efficient cloud infrastructure. You’ll implement monitoring for automated system health checks. Lastly, you’ll build our CI pipeline, and train and guide the team in DevOps practices.
Responsibilities
- Implement and own the CI.
- Manage CD tooling.
- Implement and maintain monitoring and alerting.
- Build and maintain highly available production systems.
Qualification- B.tech in IT


