
Job description
Kapture CRM is an enterprise-focused Service automation SaaS platform. We help 500+ enterprises in 14 countries to manage their customer service in a more intelligent, contextual way.
Responsibilities
- Manage and monitor all installed systems and infrastructure
- Install, configure, test and maintain operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Maintain security, backup, and redundancy strategies
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Participate in the design of information and operational support systems
- Provide 2nd and 3rd level support
- Liaise with vendors and other IT personnel for problem resolution
Requirements:
- BS/MS degree in Computer Science, Engineering, or a related subject
- Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments.
- Solid experience in the administration and performance tuning of application stacks (e.g.,Tomcat, JVMS, Apache, NGINX, Email servers, Mysql)
- Solid Cloud experience AWS and Google Cloud
- Experience with virtualization and containerization (Dockers, Kubernetes, Eureka, Kafka)
- Experience with monitoring systems
- Experience with automation software (e.g., Puppet, cfengine, Chef)
- Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
- Solid networking knowledge (OSI network layers, TCP/IP)
Website : https://www.kapturecrm.com/

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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Job Requirements
Required Experience
5–6 years of hands-on experience in Salesforce DevOps, release engineering, or deployment
management.
Strong expertise in Salesforce deployment processes, including CI/CD pipelines.
Significant hands-on experience with at least two of the following tools: Gearset, Copado,
Flosum.
Solid understanding of Salesforce architecture, metadata, and development lifecycle.
Familiarity with version control systems (e.g., Git) and agile methodologies.
Key Responsibilities
Design, implement, and manage CI/CD pipelines for Salesforce deployments using Gearset,
Copado, or Flosum.
Automate and optimize deployment processes to ensure efficient, reliable, and repeatable
releases across Salesforce environments.
Collaborate with development, QA, and operations teams to gather requirements and ensure
alignment of deployment strategies.
Monitor, troubleshoot, and resolve deployment and release issues.
Maintain documentation for deployment processes and provide training on best practices.
Stay updated on the latest Salesforce DevOps tools, features, and best practices.
Technical Skills
Skill Area Requirements
Deployment ToolsHands-on with Gearset, Copado, Flosum for Salesforce deployments
CI/CDBuilding and maintaining pipelines, automation, and release management
Version ControlProficiency with Git and related workflows
Salesforce PlatformUnderstanding of metadata, SFDX, and environment management
Scripting
Familiarity with scripting (e.g., Shell, Python) for automation (preferred)
Communication
Strong written and verbal communication skills
Preferred Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field.
Certifications
Salesforce certifications (e.g., Salesforce Administrator, Platform Developer I/II) are a plus.
Experience with additional DevOps tools (Jenkins, GitLab, Azure DevOps) is beneficial.
Experience with Salesforce DX and deployment strategies for large-scale orgs.
Senior DevOps Engineer
Experience: Minimum 5 years of relevant experience
Key Responsibilities:
• Hands-on experience with AWS tools and CI/CD pipelines, Redhat Linux
• Strong expertise in DevOps practices and principles
• Experience with infrastructure automation and configuration management
• Excellent problem-solving skills and attention to detail
Nice to Have:
• Redhat certification

- Building and setting up new development tools and infrastructure
- Understanding the needs of stakeholders and conveying this to developers
- Working on ways to automate and improve development and release processes
- Ensuring that systems are safe and secure against cybersecurity threats
- Identifying technical problems and developing software updates and 'fixes'
- Working with software developers and software engineers to ensure that development follows established processes and works as intended
Daily and Monthly Responsibilities :
- Deploy updates and fixes
- Provide Level 2 technical support
- Build tools to reduce occurrences of errors and improve customer experience
- Develop software to integrate with internal back end systems
- Perform root cause analysis for production errors
- Investigate and resolve technical issues
- Develop scripts to automate visualization
- Design procedures for system troubleshooting and maintenance
Skills and Qualifications :
- Bachelors in Computer Science, Engineering or relevant field
- Experience as a DevOps Engineer or similar software engineering role
- Proficient with git and git workflows
- Good knowledge of Python
- Working knowledge of databases such as Mysql,Postgres and SQL
- Problem solving attitude
- Collaborative team spirit
- Detail knowledge of Linux systems (Ubuntu)
- Proficient in AWS console and should have handled the infrastructure of any product (Including dev and prod environments)
Mandatory hands on experience in the following :
- Python based application deployment and maintenance
- NGINX web server
- AWS modules EC2, VPC, EBS, S3
- IAM setup
- Database configurations MySQL, PostgreSQL
- Linux flavoured OS
- Instance/Disaster management
We are looking for candidates that have experience in development and have performed CI/CD based projects. Should have a good hands-on Jenkins Master-Slave architecture, used AWS native services like CodeCommit, CodeBuild, CodeDeploy and CodePipeline. Should have experience in setting up cross platform CI/CD pipelines which can be across different cloud platforms or on-premise and cloud platform.
Job Description:
- Hands on with AWS (Amazon Web Services) Cloud with DevOps services and CloudFormation.
- Experience interacting with customer.
- Excellent communication.
- Hands-on in creating and managing Jenkins job, Groovy scripting.
- Experience in setting up Cloud Agnostic and Cloud Native CI/CD Pipelines.
- Experience in Maven.
- Experience in scripting languages like Bash, Powershell, Python.
- Experience in automation tools like Terraform, Ansible, Chef, Puppet.
- Excellent troubleshooting skills.
- Experience in Docker and Kuberneties with creating docker files.
- Hands on with version control systems like GitHub, Gitlab, TFS, BitBucket, etc.
- Design, Develop, deploy, and run operations of infrastructure services in the Acqueon AWS cloud environment
- Manage uptime of Infra & SaaS Application
- Implement application performance monitoring to ensure platform uptime and performance
- Building scripts for operational automation and incident response
- Handle schedule and processes surrounding cloud application deployment
- Define, measure, and meet key operational metrics including performance, incidents and chronic problems, capacity, and availability
- Lead the deployment, monitoring, maintenance, and support of operating systems (Windows, Linux)
- Build out lifecycle processes to mitigate risk and ensure platforms remain current, in accordance with industry standard methodologies
- Run incident resolution within the environment, facilitating teamwork with other departments as required
- Automate the deployment of new software to cloud environment in coordination with DevOps engineers
- Work closely with Presales, understand customer requirement to deploy in Production
- Lead and mentor a team of operations engineers
- Drive the strategy to evolve and modernize existing tools and processes to enable highly secure and scalable operations
- AWS infrastructure management, provisioning, cost management and planning
- Prepare RCA incident reports for internal and external customers
- Participate in product engineering meetings to ensure product features and patches comply with cloud deployment standards
- Troubleshoot and analyse performance issues and customer reported incidents working to restore services within the SLA
- Monthly SLA Performance reports
As a Cloud Operations Manager in Acqueon you will need….
- 8 years’ progressive experience managing IT infrastructure and global cloud environments such as AWS, GCP (must)
- 3-5 years management experience leading a Cloud Operations / Site Reliability / Production Engineering team working with globally distributed teams in a fast-paced environment
- 3-5 years’ experience in IAC (Terraform, K8)
- 3+ years end-to-end incident management experience
- Experience with communicating and presenting to all stakeholders
- Experience with Cloud Security compliance and audits
- Detail-oriented. The ideal candidate is one who naturally digs as deep as they need to understand the why
- Knowledge on GCP will be added advantage
- Manage and monitor customer instances for uptime and reliability
- Staff scheduling and planning to ensure 24x7x365 coverage for cloud operations
- Customer facing, excellent communication skills, team management, troubleshooting
- Strong experience using Java programming languages or DevOps on Google Cloud.
- Strong communication skills.
- Experience in Agile methodologies
- Certification on Professional Google Cloud Data engineer will be an added advantage.
- Experience on Google Cloud Platform.
- Experience on Java or DevOps
Required Key Skills :
- Excellent verbal and written communication and interpersonal skills.
- Ability to work independently and within a team environment.
- Interpersonal skills
- GCP, Cloud, Programming
- Agile
- Java programming language or DevOps experience.
CTC- 4L - 7L
- GCP Cloud experience mandatory
- CICD - Azure DevOps
- IaC tools – Terraform
- Experience with IAM / Access Management within cloud
- Networking / Firewalls
- Kubernetes / Helm / Istio

What you do :
- Developing automation for the various deployments core to our business
- Documenting run books for various processes / improving knowledge bases
- Identifying technical issues, communicating and recommending solutions
- Miscellaneous support (user account, VPN, network, etc)
- Develop continuous integration / deployment strategies
- Production systems deployment/monitoring/optimization
-
Management of staging/development environments
What you know :
- Ability to work with a wide variety of open source technologies and tools
- Ability to code/script (Python, Ruby, Bash)
- Experience with systems and IT operations
- Comfortable with frequent incremental code testing and deployment
- Strong grasp of automation tools (Chef, Packer, Ansible, or others)
- Experience with cloud infrastructure and bare-metal systems
- Experience optimizing infrastructure for high availability and low latencies
- Experience with instrumenting systems for monitoring and reporting purposes
- Well versed in software configuration management systems (git, others)
- Experience with cloud providers (AWS or other) and tailoring apps for cloud deployment
-
Data management skills
Education :
- Degree in Computer Engineering or Computer Science
- 1-3 years of equivalent experience in DevOps roles.
- Work conducted is focused on business outcomes
- Can work in an environment with a high level of autonomy (at the individual and team level)
-
Comfortable working in an open, collaborative environment, reaching across functional.
Our Offering :
- True start-up experience - no bureaucracy and a ton of tough decisions that have a real impact on the business from day one.
-
The camaraderie of an amazingly talented team that is working tirelessly to build a great OS for India and surrounding markets.
Perks :
- Awesome benefits, social gatherings, etc.
- Work with intelligent, fun and interesting people in a dynamic start-up environment.
BENEFITS: -
Competitive salary and stock options -
Premium medical benefits
LOCATION: - Remote (India)
EDUCATION AND EXPERIENCE -
Degree in computer science, software engineering, or a related field -
At least 3-5 years of professional work experience as a
DevOps / test automation / deployment engineer -
Experience in agile software development methodologies
JOB RESPONSIBILITIES: -
Design and development of scalable software test framework to automate test procedures - Perform health checks of existing sites periodically (manually and also developing a automation pipeline) - Manage per site software releases -
Generate release notes, user guides, technical documentation -
Perform upgrades/ downgrades (patch management) -
Generate and Manage configurations -
Suggest process improvements by interfacing with product owner -
File process/installation/deployment related issues & tracking them -
Verify customer-reported issues and translate them into technical tasks for development
REQUIREMENTS:
Following are must to have requirements, -
Automation frameworks like Selenium etc. -
Scripting languages like Perl, Python etc. -
Linux systems -
Version control system like git -
Issue tracking system like Jira -
Networking protocols -
Cloud infrastructure -
Ability to work individually and as part of a team with a sense of urgency -
Excellent communication skills in written and verbal English -
Great attention to detail
PREFERRED:
Following are good to have requirements, -
Knowledge in any of the programming languages like C, C++ etc.
Experience managing cloud-based (e.g., AWS, Google Cloud, etc.) and in-house server infrastructure -
Familiarity with machine learning / artificial intelligence infrastructure -
Experience in data visualization and statistics -
Basic knowledge of hardware infrastructure containing routers, switches and others -
Familiarity with web & data securityDesign and development of scalable software test framework to automate test


