Job description
Kapture CRM is an enterprise-focused Service automation SaaS platform. We help 500+ enterprises in 14 countries to manage their customer service in a more intelligent, contextual way.
Responsibilities
- Manage and monitor all installed systems and infrastructure
- Install, configure, test and maintain operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Maintain security, backup, and redundancy strategies
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Participate in the design of information and operational support systems
- Provide 2nd and 3rd level support
- Liaise with vendors and other IT personnel for problem resolution
Requirements:
- BS/MS degree in Computer Science, Engineering, or a related subject
- Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments.
- Solid experience in the administration and performance tuning of application stacks (e.g.,Tomcat, JVMS, Apache, NGINX, Email servers, Mysql)
- Solid Cloud experience AWS and Google Cloud
- Experience with virtualization and containerization (Dockers, Kubernetes, Eureka, Kafka)
- Experience with monitoring systems
- Experience with automation software (e.g., Puppet, cfengine, Chef)
- Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
- Solid networking knowledge (OSI network layers, TCP/IP)
Website : https://www.kapturecrm.com/
About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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Main tasks
- Supervision of the CI/CD process for the automated builds and deployments of web services and web applications as well as desktop tool in the cloud and container environment
- Responsibility of the operations part of a DevOps organization especially for development in the environment of container technology and orchestration, e.g. with Kubernetes
- Installation, operation and monitoring of web applications in cloud data centers for the purpose of development of the test as well as for the operation of an own productive cloud
- Implementation of installations of the solution especially in the container context
- Introduction, maintenance and improvement of installation solutions for development in the desktop and server environment as well as in the cloud and with on-premise Kubernetes
- Maintenance of the system installation documentation and implementation of trainings
Execution of internal software tests and support of involved teams and stakeholders
- Hands on Experience with Azure DevOps.
Qualification profile
- Bachelor’s or master’s degree in communications engineering, electrical engineering, physics or comparable qualification
- Experience in software
- Installation and administration of Linux and Windows systems including network and firewalling aspects
- Experience with build and deployment automation with tools like Jenkins, Gradle, Argo, AnangoDB or similar as well as system scripting (Bash, Power-Shell, etc.)
- Interest in operation and monitoring of applications in virtualized and containerized environments in cloud and on-premise
- Server environments, especially application, web-and database servers
- Knowledge in VMware/K3D/Rancer is an advantage
- Good spoken and written knowledge of English
LOCATION: - Remote (India)
EDUCATION AND EXPERIENCE -
Degree in computer science, software engineering, or a related field -
At least 3-5 years of professional work experience as a
DevOps / test automation / deployment engineer -
Experience in agile software development methodologies
JOB RESPONSIBILITIES: -
Design and development of scalable software test framework to automate test procedures - Perform health checks of existing sites periodically (manually and also developing a automation pipeline) - Manage per site software releases -
Generate release notes, user guides, technical documentation -
Perform upgrades/ downgrades (patch management) -
Generate and Manage configurations -
Suggest process improvements by interfacing with product owner -
File process/installation/deployment related issues & tracking them -
Verify customer-reported issues and translate them into technical tasks for development
REQUIREMENTS:
Following are must to have requirements, -
Automation frameworks like Selenium etc. -
Scripting languages like Perl, Python etc. -
Linux systems -
Version control system like git -
Issue tracking system like Jira -
Networking protocols -
Cloud infrastructure -
Ability to work individually and as part of a team with a sense of urgency -
Excellent communication skills in written and verbal English -
Great attention to detail
PREFERRED:
Following are good to have requirements, -
Knowledge in any of the programming languages like C, C++ etc.
Experience managing cloud-based (e.g., AWS, Google Cloud, etc.) and in-house server infrastructure -
Familiarity with machine learning / artificial intelligence infrastructure -
Experience in data visualization and statistics -
Basic knowledge of hardware infrastructure containing routers, switches and others -
Familiarity with web & data securityDesign and development of scalable software test framework to automate test
Why LiftOff?
We at LiftOff specialize in product creation, for our main forte lies in helping Entrepreneurs realize their dream. We have helped businesses and entrepreneurs launch more than 70 plus products.
Many on the team are serial entrepreneurs with a history of successful exits.
As a Devops Engineer, you will work directly with our founders and alongside our engineers on a variety of software projects covering various languages, frameworks, and application architectures.
Must Have
*Work experience of at least 2 years with Kubernetes.
*Hands-on experience working with Kubernetes. Preferably on Azure Cloud.
*Well-versed with Kubectl
*Experience in using Azure Monitor, setting up analytics and reports for Azure containers and services.
*Monitoring and observability
*Setting Alerts and auto-scaling
Nice to have
*Scripting and automation
*Experience with Jenkins or any sort of CI/CD pipelines
*Past experience in setting up cloud infrastructure, configurations and database backups
*Experience with Azure App Service
*Experience of setting up web socket-based applications.
*Working knowledge of Azure APIM
We are a group of passionate people driven by core values. We strive to make every process transparent and have flexible work timings along with excellent startup culture and vibe.
Responsibilities:
- Writing and maintaining the automation for deployments across various cloud (AWS/Azure/GCP)
- Bring a passion to stay on top of DevOps trends, experiment, and learn new CI/CD technologies.
- Creating the Architecture Diagrams and documentation for various pieces
- Build tools and automation to improve the system's observability, availability, reliability, performance/latency, monitoring, emergency response
Requirements:
- 3 - 5 years of professional experience as a DevOps / System Engineer.
- Strong knowledge in Systems Administration & troubleshooting skills with Linux.
- Experience with CI/CD best practices and tooling, preferably Jenkins, Circle CI.
- Hands-on experience with Cloud platforms such as AWS/Azure/GCP or private cloud environments.
- Experience and understanding of modern container orchestration, Well-versed with the containerised applications (Docker, Docker-compose, Docker-swarm, Kubernetes).
- Experience in Infrastructure as code development using Terraform.
- Basic Networking knowledge VLAN, Subnet, VPC, Webserver like Nginx, Apache.
- Experience in handling different SQL and NoSQL databases (PostgreSQL, MySQL, Mongo).
- Experience with GIT Version Control Software.
- Proficiency in any programming or scripting language such as Shell Script, Python, Golang.
- Strong interpersonal and communication skills; ability to work in a team environment.
- AWS / Kubernetes Certifications: AWS Certified Solutions Architect / CKA.
- Setup and management of a Kubernetes cluster, including writing Docker files.
- Experience working in and advocating for agile environments.
- Knowledge in Microservice architecture.
Must-Have’s:
- Hands-on DevOps (Git, Ansible, Terraform, Jenkins, Python/Ruby)
Job Description:
- Knowledge on what is a DevOps CI/CD Pipeline
- Understanding of version control systems like Git, including branching and merging strategies
- Knowledge of what is continuous delivery and integration tools like Jenkins, Github
- Knowledge developing code using Ruby or Python and Java or PHP
- Knowledge writing Unix Shell (bash, ksh) scripts
- Knowledge of what is automation/configuration management using Ansible, Terraform, Chef or Puppet
- Experience and willingness to keep learning in a Linux environment
- Ability to provide after-hours support as needed for emergency or urgent situations
Nice to have’s:
- Proficient with container based products like docker and Kubernetes
- Excellent communication skills (verbal and written)
- Able to work in a team and be a team player
- Knowledge of PHP, MySQL, Apache and other open source software
- BA/BS in computer science or similar
KaiOS is a mobile operating system for smart feature phones that stormed the scene to become the 3rd largest mobile OS globally (2nd in India ahead of iOS). We are on 100M+ devices in 100+ countries. We recently closed a Series B round with Cathay Innovation, Google and TCL.
What we are looking for:
- BE/B-Tech in Computer Science or related discipline
- 3+ years of overall commercial DevOps / infrastructure experience, cross-functional delivery-focused agile environment; previous experience as a software engineer and ability to see into and reason about the internals of an application a major plus
- Extensive experience designing, delivering and operating highly scalable resilient mission-critical backend services serving millions of users; experience operating and evolving multi-regional services a major plus
- Strong engineering skills; proficiency in programming languages
- Experience in Infrastructure-as-code tools, for example Terraform, CloudFormation
- Proven ability to execute on a technical and product roadmap
- Extensive experience with iterative development and delivery
- Extensive experience with observability for operating robust distributed systems – instrumentation, log shipping, alerting, etc.
- Extensive experience with test and deployment automation, CI / CD
- Extensive experience with infrastructure-as-code and tooling, such as Terraform
- Extensive experience with AWS, including services such as ECS, Lambda, DynamoDB, Kinesis, EMR, Redshift, Elasticsearch, RDS, CloudWatch, CloudFront, IAM, etc.
- Strong knowledge of backend and web technology; infrastructure experience with at-scale modern data technology a major plus
- Deep expertise in server-side security concerns and best practices
- Fluency with at least one programming language. We mainly use Golang, Python and JavaScript so far
- Outstanding analytical thinking, problem solving skills and attention to detail
- Excellent verbal and written communication skills
Requirements
Designation: DevOps Engineer
Location: Bangalore OR Hongkong
Experience: 4 to 7 Years
Notice period: 30 days or Less