
Job description
Kapture CRM is an enterprise-focused Service automation SaaS platform. We help 500+ enterprises in 14 countries to manage their customer service in a more intelligent, contextual way.
Responsibilities
- Manage and monitor all installed systems and infrastructure
- Install, configure, test and maintain operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Maintain security, backup, and redundancy strategies
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Participate in the design of information and operational support systems
- Provide 2nd and 3rd level support
- Liaise with vendors and other IT personnel for problem resolution
Requirements:
- BS/MS degree in Computer Science, Engineering, or a related subject
- Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments.
- Solid experience in the administration and performance tuning of application stacks (e.g.,Tomcat, JVMS, Apache, NGINX, Email servers, Mysql)
- Solid Cloud experience AWS and Google Cloud
- Experience with virtualization and containerization (Dockers, Kubernetes, Eureka, Kafka)
- Experience with monitoring systems
- Experience with automation software (e.g., Puppet, cfengine, Chef)
- Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
- Solid networking knowledge (OSI network layers, TCP/IP)
Website : https://www.kapturecrm.com/

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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🚀 Hiring: Azure DevOps Engineer – Immediate Joiners Only! 🚀
📍 Location: Pune (Hybrid)
💼 Experience: 5+ Years
🕒 Mode of Work: Hybrid
Are you a proactive and skilled Azure DevOps Engineer looking for your next challenge? We are hiring immediate joiners to join our dynamic team! If you are passionate about CI/CD, cloud automation, and SRE best practices, we want to hear from you.
🔹 Key Skills Required:
✅ Cloud Expertise: Proficiency in any cloud (Azure preferred)
✅ CI/CD Pipelines: Hands-on experience in designing and managing pipelines
✅ Containers & IaC: Strong knowledge of Docker, Terraform, Kubernetes
✅ Incident Management: Quick issue resolution and RCA
✅ SRE & Observability: Experience with SLI/SLO/SLA, monitoring, tracing, logging
✅ Programming: Proficiency in Python, Golang
✅ Performance Optimization: Identifying and resolving system bottlenecks
Your challenge
As a DevOps Engineer, you’re responsible for automating the deployment of our software solutions. You interact with software engineers, functional product managers, and ICT professionals daily. Using your technical skills, you provide internal tooling for development and QA teams around the globe.
We believe in an integrated approach, where every team member is involved in all steps of the software development life cycle: analysis, architectural design, programming, and maintenance. We expect you to be the proud owner of your work and take responsibility for it.
Together with a tight-knit group of 5-6 team players, you develop, maintain and support key elements of our infrastructure:
- Continuous integration and production systems
- Release and build management
- Package management
- Containerization and orchestration
Your team
As our new DevOps Engineer, you’ll be part of a large, fast-growing, international team located in Belgium (Antwerp, Ghent, Wavre), Spain (Barcelona), Ukraine (Lviv), and the US (Atlanta). Software Development creates leading software solutions that make a difference to our customers. We make smart, robust, and scalable software to solve complex supply chain planning challenges.
Your profile
We are looking for someone who meets the following qualifications:
- A bachelor’s or master’s degree in a field related to Computer Science.
- Pride in developing high-quality solutions and taking responsibility for their maintenance.
- Minimum 6 years' experience in a similar role
- Good knowledge of the following technologies: Kubernetes, PowerShell or bash scripting, Jenkins, Azure Pipelines or similar automation systems, Git.
- Familiarity with the Cloud–Native Landscape. Terraform, Ansible, and Helm are tools we use daily.
- Supportive towards users.
Bonus points if you have:
- A background in DevOps, ICT, or technical support.
- Customer support experience or other relevant work experience, including internships.
- Understanding of Windows networks and Active Directory.
- Experience with transferring applications into the cloud.
- Programming skills.
Soft skills
Team Work
Pragmatic attitude
Passionate
Analytical thinker
Tech Savvy
Fast Learner
Hard skills
Kubernetes
CI/CD
Git
Powershell
Your future
At OMP, we’re eager to find your best career fit. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.
Many of our team members who start as DevOps Engineers grow into roles in DevOps/Cloud architecture, project management, or people management.
Requirements
- 3+ years work experience writing clean production code
- Well versed with maintaining infrastructure as code (Terraform, Cloudformation etc). High proficiency with Terraform / Terragrunt is absolutely critical
- Experience of setting CI/CD pipelines from scratch
- Experience with AWS(EC2, ECS, RDS, Elastic Cache etc), AWS lambda, Kubernetes, Docker, ServiceMesh
- Experience with ETL pipelines, Bigdata infra
- Understanding of common security issues
Roles / Responsibilities:
- Write terraform modules for deploying different component of infrastructure in AWS like Kubernetes, RDS, Prometheus, Grafana, Static Website
- Configure networking, autoscaling. continuous deployment, security and multiple environments
- Make sure the infrastructure is SOC2, ISO 27001 and HIPAA compliant
- Automate all the steps to provide a seamless experience to developers.
- Responsible for building, managing, and maintaining deployment pipelines and developing self-service tooling formanaging Git, Linux, Kubernetes, Docker, CI/CD & Pipelining etc in cloud infrastructure
- Responsible for building and managing DevOps agile tool chain with
- Responsible for working as an integrator between developer teams and various cloud infrastructures.
Section 2
- Responsibilities include helping the development team with best practices, provisioning monitoring, troubleshooting, optimizing and tuning, automating and improving deployment and release processes.
Section 3
- Responsible for maintaining application security with perioding tracking and upgrading package dependencies in coordination with respective developer teams .
- Responsible for packaging and containerization of deploy units and strategizing it in coordination with developer team
Section 4
- Setting up tools and required infrastructure. Defining and setting development, test, release, update, and support processes for DevOps operation
- Responsible for documentation of the process.
- Responsible for leading projects with end to end execution
Qualification: Bachelors of Engineering /MCA Preferably with AWS Cloud certification
Ideal Candidate -
- is experienced between 2-4 years with AWS certification and DevOps
experience.
- age less than 30 years, self-motivated and enthusiastic.
- is interested in building a sustainable DevOps platform with maximum
automation
- is interested in learning and being challenged on day to day basis.
- who can take ownership of the tasks and is willing to take the necessary
action to get it done.
- who can solve complex problems.
- who is honest with their quality of work and is comfortable with taking
ownership of their success and failure, Both
We are looking to fill the role of AWS devops engineer . To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities:
- Engineer solutions using AWS services (Cloud Formation, EC2, Lambda, Route 53, ECS, EFS )
- Balance hardware, network, and software layers to arrive at a scalable and maintainable solution that meets requirements for uptime, performance, and functionality
- Monitor server applications and use tools and log files to troubleshoot and resolve problems
- Maintain 99.99% availability of the web and integration services
- Anticipate, identify, mitigate, and resolve issues relating to client facing infrastructure
- Monitor, analyse, and predict trends for system performance, capacity, efficiency, and reliability and recommend enhancements in order to better meet client SLAs and standards
- Research and recommend innovative and automated approaches for system administration and DevOps tasks
- Deploy and decommission client environments for multi and single tenant hosted applications following and updating as needed established processes and procedures
- Follow and develop CPA change control processes for modifications to systems and associated components
Practice configuration management, including maintenance of component inventory and related documentation per company policies and procedures.
Qualifications :
- Git/GitHub version control tools
- Linux and/or Windows Virtualisation (VMWare, Xen, KVM, Virtual Box )
- Cloud computing (AWS, Google App Engine, Rackspace Cloud)
- Application Servers, servlet containers and web servers (WebSphere, Tomcat)
- Bachelors / Masters Degree - 2+ years experience in software development
- Must have experience with AWS VPC networking and security
Description
Do you dream about code every night? If so, we’d love to talk to you about a new product that we’re making to enable delightful testing experiences at scale for development teams who build modern software solutions.
What You'll Do
Troubleshooting and analyzing technical issues raised by internal and external users.
Working with Monitoring tools like Prometheus / Nagios / Zabbix.
Developing automation in one or more technologies such as Terraform, Ansible, Cloud Formation, Puppet, Chef will be preferred.
Monitor infrastructure alerts and take proactive action to avoid downtime and customer impacts.
Working closely with the cross-functional teams to resolve issues.
Test, build, design, deployment, and ability to maintain continuous integration and continuous delivery process using tools like Jenkins, maven Git, etc.
Work in close coordination with the development and operations team such that the application is in line with performance according to the customer's expectations.
What you should have
Bachelor’s or Master’s degree in computer science or any related field.
3 - 6 years of experience in Linux / Unix, cloud computing techniques.
Familiar with working on cloud and datacenter for enterprise customers.
Hands-on experience on Linux / Windows / Mac OS’s and Batch/Apple/Bash scripting.
Experience with various databases such as MongoDB, PostgreSQL, MySQL, MSSQL.
Familiar with AWS technologies like EC2, S3, Lambda, IAM, etc.
Must know how to choose the best tools and technologies which best fit the business needs.
Experience in developing and maintaining CI/CD processes using tools like Git, GitHub, Jenkins etc.
Excellent organizational skills to adapt to a constantly changing technical environment
About Hive
Hive is the leading provider of cloud-based AI solutions for content understanding,
trusted by the world’s largest, fastest growing, and most innovative organizations. The
company empowers developers with a portfolio of best-in-class, pre-trained AI models, serving billions of customer API requests every month. Hive also offers turnkey software applications powered by proprietary AI models and datasets, enabling breakthrough use cases across industries. Together, Hive’s solutions are transforming content moderation, brand protection, sponsorship measurement, context-based ad targeting, and more.
Hive has raised over $120M in capital from leading investors, including General Catalyst, 8VC, Glynn Capital, Bain & Company, Visa Ventures, and others. We have over 250 employees globally in our San Francisco, Seattle, and Delhi offices. Please reach out if you are interested in joining the future of AI!
About Role
Our unique machine learning needs led us to open our own data centers, with an
emphasis on distributed high performance computing integrating GPUs. Even with these data centers, we maintain a hybrid infrastructure with public clouds when the right fit. As we continue to commercialize our machine learning models, we also need to grow our DevOps and Site Reliability team to maintain the reliability of our enterprise SaaS offering for our customers. Our ideal candidate is someone who is
able to thrive in an unstructured environment and takes automation seriously. You believe there is no task that can’t be automated and no server scale too large. You take pride in optimizing performance at scale in every part of the stack and never manually performing the same task twice.
Responsibilities
● Create tools and processes for deploying and managing hardware for Private Cloud Infrastructure.
● Improve workflows of developer, data, and machine learning teams
● Manage integration and deployment tooling
● Create and maintain monitoring and alerting tools and dashboards for various services, and audit infrastructure
● Manage a diverse array of technology platforms, following best practices and
procedures
● Participate in on-call rotation and root cause analysis
Requirements
● Minimum 5 - 10 years of previous experience working directly with Software
Engineering teams as a developer, DevOps Engineer, or Site Reliability
Engineer.
● Experience with infrastructure as a service, distributed systems, and software design at a high-level.
● Comfortable working on Linux infrastructures (Debian) via the CLIAble to learn quickly in a fast-paced environment.
● Able to debug, optimize, and automate routine tasks
● Able to multitask, prioritize, and manage time efficiently independently
● Can communicate effectively across teams and management levels
● Degree in computer science, or similar, is an added plus!
Technology Stack
● Operating Systems - Linux/Debian Family/Ubuntu
● Configuration Management - Chef
● Containerization - Docker
● Container Orchestrators - Mesosphere/Kubernetes
● Scripting Languages - Python/Ruby/Node/Bash
● CI/CD Tools - Jenkins
● Network hardware - Arista/Cisco/Fortinet
● Hardware - HP/SuperMicro
● Storage - Ceph, S3
● Database - Scylla, Postgres, Pivotal GreenPlum
● Message Brokers: RabbitMQ
● Logging/Search - ELK Stack
● AWS: VPC/EC2/IAM/S3
● Networking: TCP / IP, ICMP, SSH, DNS, HTTP, SSL / TLS, Storage systems,
RAID, distributed file systems, NFS / iSCSI / CIFS
Who we are
We are a group of ambitious individuals who are passionate about creating a revolutionary AI company. At Hive, you will have a steep learning curve and an opportunity to contribute to one of the fastest growing AI start-ups in San Francisco. The work you do here will have a noticeable and direct impact on the
development of the company.
Thank you for your interest in Hive and we hope to meet you soon









