
Job description
Kapture CRM is an enterprise-focused Service automation SaaS platform. We help 500+ enterprises in 14 countries to manage their customer service in a more intelligent, contextual way.
Responsibilities
- Manage and monitor all installed systems and infrastructure
- Install, configure, test and maintain operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Maintain security, backup, and redundancy strategies
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Participate in the design of information and operational support systems
- Provide 2nd and 3rd level support
- Liaise with vendors and other IT personnel for problem resolution
Requirements:
- BS/MS degree in Computer Science, Engineering, or a related subject
- Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments.
- Solid experience in the administration and performance tuning of application stacks (e.g.,Tomcat, JVMS, Apache, NGINX, Email servers, Mysql)
- Solid Cloud experience AWS and Google Cloud
- Experience with virtualization and containerization (Dockers, Kubernetes, Eureka, Kafka)
- Experience with monitoring systems
- Experience with automation software (e.g., Puppet, cfengine, Chef)
- Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
- Solid networking knowledge (OSI network layers, TCP/IP)
Website : https://www.kapturecrm.com/

About Kapture CX
About
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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Similar jobs
e are looking for a DevOps Architect/Engineer with strong technical expertise and decent years of experience to join our IT firm. You will be responsible for facilitating the development process and operations across our organization. Besides, you should own excellent leadership skills to mentor and guide the team members.
To be successful in this job role, you should be able to streamline all DevOps practices. You should be able to review technical operations and automate the process using the right tools and techniques.
Your knowledge of the latest industry trends will prove beneficial in designing efficient practices. Moreover, you should be able to demonstrate excellent research skills and outstanding problem-solving abilities. If you possess the required skills, knowledge, and experience, then do write to us. We would be happy to meet you.
Responsibilities
- Simplifying the development process and operations
- Analyzing any setbacks or shortcomings in the operations
- Developing appropriate DevOps channels
- Setting up a continuous build environment to boost software development
- Designing and delivering efficient and comprehensive best practices
- Reviewing and managing technical operations
- Analyzing and streamlining the existing DevOps practices
- Monitoring and guiding the development team
- Using the right tools and techniques to automate technical processes
- Handling all deployment processes
- Minimizing failures and troubleshooting any technical issues
- Implementing effective DevOps solutions
- Ensuring all systems are secure and scalable
Requirements
- Bachelor’s degree in Information Technology, Computer Science or a related discipline
- Previous work experience in the IT industry
- Complete knowledge of DevOps tools like Docker, Git, Puppet, and Jenkins
- Familiarity with the latest industry trends and best practices
- Basic understanding of cloud-based environments
- Know-how of software development, testing, and configuration methodologies
- Knowledge of scripting languages like Python, JavaScript, and HTML
- Excellent analytical and research skills
- Strong leadership skills
- Ability to motivate team members
- Highly innovative individual
- Excellent problem-solving ability
- Ability to organize and manage time effectively
- Ability to work collaboratively and independently
- Good communication skills
- Ability to drive the automation process
- Demonstrating multitasking skills
- Familiarity with deployment process and tools
- Ability to maintain the confidentiality of any sensitive information
- Willingness to work in a competitive environment
● Auditing, monitoring and improving existing infrastructure components of highly available and scaled
product on cloud with Ubuntu servers
● Running daily maintenance tasks and improving it with possible automation
● Deploying new components, server and other infrastructure when needed
● Coming up with innovative ways to automate tasks
● Working with telecom carriers and getting rates and destinations and update regularly on the system
● Working with Docker containers, Tinc, Iptables, HAproxy, ETCD, mySQL, mongoDB, CouchDB and
ansible
You would be bringing below skills to our team :
● Expertise with Docker containers and its networking, Tinc, Iptables, HAproxy, ETCD, and ansible
● Extensive experience with setup, maintenance, monitoring, backup and replication with mySQL
● Expertise with the Ubuntu servers and its OS and server level networking
● Good experience of working with mongoDB, CouchDB
● Good with the networking tools
● Open Source server monitoring solutions like nagios, Zabbix etc.
● Worked on highly scaled, distributed applications running on the Datacenter Ubuntu VPS instances
● Innovative and out of box thinker with multitasking skills working in a small team efficiently
● Working Knowledge of any scripting languages like bash, node or python
● It would be an advantage if have experience with the calling platforms like FreeSWITCH, OpenSIPS or
Kamailio and have basic knowledge of SIP protocol
- Public clouds, such as AWS, Azure, or Google Cloud Platform
- Automation technologies, such as Kubernetes or Jenkins
- Configuration management tools, such as Puppet or Chef
- Scripting languages, such as Python or Ruby
Roles & Responsibilities :
- Champion engineering and operational excellence.
- Establish a solid infrastructure framework and excellent development and deployment processes.
- Provide technical guidance to both your team members and your peers from the development team.
- Work with the development teams closely to gather system requirements, new service proposals and large system improvements and come up with the infrastructure architecture leading to stable, well-monitored fly, performant and secure systems.
- Be part of and help create a positive work environment based on accountability.
- Communicate across functions and drive engineering initiatives.
- Initiate cross team collaboration with product development teams to develop high quality, polished products, and services.
Required Skills :
- 5+ years of professional experience developing and launching software products on Cloud.
- Basic understanding Java/Go Programming
- Good Understanding of Container Technologies/Orchestration platforms (e. g Docker, Kubernetes)
- Deep understanding of AWS or Any Cloud.
- Good understanding of data stores like Postgres, Redis, Kafka, and Elasticsearch.
- Good Understanding of Operating systems
- Strong technical background with track record of individual technical accomplishments
- Ability to handle multiple competing priorities in a fast-paced environment
- Ability to establish credibility with smart engineers quickly.
- Most importantly, ability to learn and urge to learn new things.
- B.Tech/M.Tech in Computer Science or a related technical field.
MLOps Engineer
Required Candidate profile :
- 3+ years’ experience in developing continuous integration and deployment (CI/CD) pipelines (e.g. Jenkins, Github Actions) and bringing ML models to CI/CD pipelines
- Candidate with strong Azure expertise
- Exposure of Productionize the models
- Candidate should have complete knowledge of Azure ecosystem, especially in the area of DE
- Candidate should have prior experience in Design, build, test, and maintain machine learning infrastructure to empower data scientists to rapidly iterate on model development
- Develop continuous integration and deployment (CI/CD) pipelines on top of Azure that includes AzureML, MLflow and Azure Devops
- Proficient knowledge of git, Docker and containers, Kubernetes
- Familiarity with Terraform
- E2E production experience with Azure ML, Azure ML Pipelines
- Experience in Azure ML extension for Azure Devops
- Worked on Model Drift (Concept Drift, Data Drift preferable on Azure ML.)
- Candidate will be part of a cross-functional team that builds and delivers production-ready data science projects. You will work with team members and stakeholders to creatively identify, design, and implement solutions that reduce operational burden, increase reliability and resiliency, ensure disaster recovery and business continuity, enable CI/CD, optimize ML and AI services, and maintain it all in infrastructure as code everything-in-version-control manner.
- Candidate with strong Azure expertise
- Candidate should have complete knowledge of Azure ecosystem, especially in the area of DE
- Candidate should have prior experience in Design, build, test, and maintain machine learning infrastructure to empower data scientists to rapidly iterate on model development
- Develop continuous integration and deployment (CI/CD) pipelines on top of Azure that includes AzureML, MLflow and Azure Devops
Technology- NodeJS, ExpressJS, MongoDB, MySQL, PostgreSQL
Experience- 4 to 8 years
Qualification- BCA, MCA, BSC.IT, MSC.IT, Btech.IT, Mtech.IT or Relevant Experience in the same field.
Notice Period- Immediate Joiner or Max in 15 days.
Salary- Good Hike on Current CTC
Organization- LDT Technology
Company's website link- http://www.ldttechnology.com/
Location- Zirakpur [Mohali] near Chandigarh
Are you the one? Quick self-discovery test:
- Love for the cloud: When was the last time your dinner entailed an act on “How would ‘Jerry Seinfeld’ pitch Cloud platform & products to this prospect” and your friend did the ‘Sheldon’ version of the same thing.
- Passion: When was the last time you went to a remote gas station while on vacation and ended up helping the gas station owner saasify his 7 gas stations across other geographies.
- Compassion for customers: You listen more than you speak. When you do speak, people feel the need to listen.
- Humor for life: When was the last time you told a concerned CEO, ‘If Elon Musk can attempt to take humanity to Mars, why can’t we take your business to run on the cloud?
Your bucket of undertakings:
This position will be responsible to consult with clients and propose architectural solutions to help move & improve infra from on-premise to cloud or help optimize cloud spend from one public cloud to the other.
- Be the first one to experiment on new-age cloud offerings, help define the best practice as a thought leader for cloud, automation & Dev-Ops, be a solution visionary and technology expert across multiple channels.
- Continually augment skills and learn new tech as the technology and client needs evolve
- Use your experience in the Google cloud platform, AWS, or Microsoft Azure to build hybrid-cloud solutions for customers.
- Provide leadership to project teams, and facilitate the definition of project deliverables around core Cloud-based technology and methods.
- Define tracking mechanisms and ensure IT standards and methodology are met; deliver quality results.
- Participate in technical reviews of requirements, designs, code, and other artifacts
- Identify and keep abreast of new technical concepts in the google cloud platform
- Security, Risk, and Compliance - Advise customers on best practices around access management, network setup, regulatory compliance, and related areas.
Accomplishment Set
- Passionate, persuasive, articulate Cloud professional capable of quickly establishing interest and credibility
- Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams.
- Strong service attitude and a commitment to quality.
- Highly organised and efficient.
- Confident working with others to inspire a high-quality standard.
Experience :
- 4-8 years experience in Cloud Infrastructure and Operations domains
- Experience with Linux systems and/OR Windows servers
- Specialize in one or two cloud deployment platforms: AWS, GCP
- Hands on experience with AWS services (EKS, ECS, EC2, VPC, RDS, Lambda, GKE, Compute Engine, API Gateway, AppSync and ServiceMesh)
- Experience in one or more scripting language-Python, Bash
- Good understanding of Apache Web Server, Nginx, MySQL, MongoDB, Nagios
- Logging and Monitoring tools (ELK, Stackdriver, CloudWatch)
- DevOps Technologies (AWS DevOps, Jenkins, Git, Maven)
- Knowledge on Configuration Management tools such as Ansible, Terraform, Puppet, Chef, Packer
- Experience working with deployment and orchestration technologies (such as Docker, Kubernetes, Mesos)
Education :
- Is Education overrated? Yes. We believe so. However there is no way to locate you otherwise. So unfortunately we might have to look for a Bachelor's or Master's degree in engineering from a reputed institute or you should be programming from 12. And the latter is better. We will find you faster if you specify the latter in some manner. Not just degree, but we are not too thrilled by tech certifications too ... :)
- To reiterate: Passion to tech-awesome, insatiable desire to learn the latest of the new-age cloud tech, highly analytical aptitude and a strong ‘desire to deliver’ outlives those fancy degrees!
- 3-8 years of experience with hands-on experience in Cloud Computing (AWS/GCP) and IT operational experience in a global enterprise environment.
- Good analytical, communication, problem solving, and learning skills.
- Knowledge on programming against cloud platforms such as Google Cloud Platform and lean development methodologies.

Skill: Python, Docker or Ansible , AWS
➢ Experience Building a multi-region highly available auto-scaling infrastructure that optimizes
performance and cost. plan for future infrastructure as well as Maintain & optimize existing
infrastructure.
➢ Conceptualize, architect and build automated deployment pipelines in a CI/CD environment like
Jenkins.
➢ Conceptualize, architect and build a containerized infrastructure using Docker,Mesosphere or
similar SaaS platforms.
Work with developers to institute systems, policies and workflows which allow for rollback of
deployments Triage release of applications to production environment on a daily basis.
➢ Interface with developers and triage SQL queries that need to be executed inproduction
environments.
➢ Maintain 24/7 on-call rotation to respond and support troubleshooting of issues in production.
➢ Assist the developers and on calls for other teams with post mortem, follow up and review of
issues affecting production availability.
➢ Establishing and enforcing systems monitoring tools and standards
➢ Establishing and enforcing Risk Assessment policies and standards
➢ Establishing and enforcing Escalation policies and standards


