Job description
Kapture CRM is an enterprise-focused Service automation SaaS platform. We help 500+ enterprises in 14 countries to manage their customer service in a more intelligent, contextual way.
Responsibilities
- Manage and monitor all installed systems and infrastructure
- Install, configure, test and maintain operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Maintain security, backup, and redundancy strategies
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Participate in the design of information and operational support systems
- Provide 2nd and 3rd level support
- Liaise with vendors and other IT personnel for problem resolution
Requirements:
- BS/MS degree in Computer Science, Engineering, or a related subject
- Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments.
- Solid experience in the administration and performance tuning of application stacks (e.g.,Tomcat, JVMS, Apache, NGINX, Email servers, Mysql)
- Solid Cloud experience AWS and Google Cloud
- Experience with virtualization and containerization (Dockers, Kubernetes, Eureka, Kafka)
- Experience with monitoring systems
- Experience with automation software (e.g., Puppet, cfengine, Chef)
- Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
- Solid networking knowledge (OSI network layers, TCP/IP)
Website : https://www.kapturecrm.com/
About Kapture CX
WE ARE KAPTURE!
An Enterprise-grade omnichannel customer support automation platform that adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s highly intelligent & contextual platform helps businesses see the bigger picture on a single platform that offers deeper customer insights.
KAPTURE PEOPLE ARE YOUR PEOPLE
Kapture’s teams and technology are built ground up and focus on the most important factor- the customer.
- CEO- Sheshgiri Kamath
- CTO- Vikas Garg
- VP - SALES: Rajeev Prasad
- VP - Operations:Akash Kakkar
- AVP - Product: Soujanya Prabhu
WHAT WE DO
At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with ever-evolving customer expectations. Keeping this in mind, we have designed a simple platform that is easy-to-use, easy to set up, and offers delightful CX.
Know more about us: https://www.kapture.cx/about-us
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Experience with Linux infrastructure, opensource databases (mysql, postgres etc), CI/CD tools Jenkins, Gitlab, Nexus Repository, Jira, Agile workflow and Kanban.
- Solid understanding of IP network and TCP/IP
- Minimum of 7+ years’ work experience in IT
- Minimum of 4+ years experience as DevOps Enginneer
- Good interpersonal skills and communication written and oral.
Please find the JD below:
- Candidate should have good Platform experience on Azure with Terraform.
- The devops engineer needs to help developers, create the Pipelines and K8s Deployment Manifests.
- Good to have experience on migrating data from (AWS) to Azure.
- To manage/automate infrastructure automatically using Terraforms. Jenkins is the key CI/CD tool which we uses and it will be used to run these Terraforms.
- VMs to be provisioned on Azure Cloud and managed.
- Good hands-on experience of Networking on Cloud is required.
- Ability to setup Database on VM as well as managed DB and Proper set up of cloud hosted microservices needs to be done to communicate with the db services.
- Kubernetes, Storage, KeyValult, Networking (load balancing and routing) and VMs are the key infrastructure expertise which are essential.
- Requirement is to administer Kubernetes cluster end to end. (Application deployment, managing namespaces, load balancing, policy setup, using blue green/canary deployment models etc).
- The experience in AWS is desirable.
- Python experience is optional however Power shell is mandatory.
- Know-how on the use of GitHub
- Administration of Azure Kubernetes services
You need to drive automation for implementing scalable and robust applications. You would indulge your dedication and passion to build server-side optimization ensuring low-latency and high-end performance for the cloud deployed within datacentre. You should have sound knowledge of Open stack and Kubernetes domain.
YOUR ‘OKR’ SUMMARY
OKR means Objective and Key Results.
As a DevOps Engineer, you will understand the overall movement of data in the entire platform, find bottlenecks,define solutions, develop key pieces, write APIs and own deployment of those. You will work with internal and external development teams to discover these opportunities and to solve hard problems. You will also guide engineers in solving the complex problems, developing your acceptance tests for those and reviewing the work and
the test results.
What you will do
- As a DevOps Engineer responsible for systems being used by customer across the globe.
- Set the goals for overall system and divide into goals for the sub-system.
- Guide/motivate/convince/mentor the architects on sub-systems and help them achieving improvements with agility and speed.
- Identify the performance bottleneck and come up with the solution to optimize time and cost taken by build/test system.
- Be a thought leader to contribute to the capacity planning for software/hardware, spanning internal and public cloud, solving the trade-off between turnaround time and utilization.
- Bring in technologies enabling massively parallel systems to improve turnaround time by an order of magnitude.
What you will need
A strong sense of ownership, urgency, and drive. As an integral part of the development team, you will need the following skills to succeed.
- BS or BE/B.Tech or equivalent experience in EE/CS with 10+ years of experience.
- Strong background of Architecting and shipping distributed scalable software product with good understanding of system programming.
- Excellent background of Cloud technologies like: OpenStack, Docker, Kubernetes, Ansible, Ceph is must.
- Excellent understanding of hybrid, multi-cloud architecture and edge computing concepts.
- Ability to identify the bottleneck and come up with solution to optimize it.
- Programming and software development skills in Python, Shell-script along with good understanding of distributed systems and REST APIs.
- Experience in working with SQL/NoSQL database systems such as MySQL, MongoDB or Elasticsearch.
- Excellent knowledge and working experience with Docker containers and Virtual Machines.
- Ability to effectively work across organizational boundaries to maximize alignment and productivity between teams.
- Ability and flexibility to work and communicate effectively in a multi-national, multi-time-zone corporate.
Additional Advantage:
- Deep understanding of technology and passionate about what you do.
- Background in designing high performant scalable software systems with strong focus to optimizehardware cost.
- Solid collaborative and interpersonal skills, specifically a proven ability to effectively guide andinfluence within a dynamic environment.
- Strong commitment to get the most performance out of a system being worked on.
- Prior development of a large software project using service-oriented architecture operating with real time constraints.
What's In It for You?
- You will get a chance to work on cloud-native and hyper-scale products
- You will be working with industry leaders in cloud.
- You can expect a steep learning curve.
- You will get the experience of solving real time problems, eventually you become a problem solver.
Benefits & Perks:
- Competitive Salary
- Health Insurance
- Open Learning - 100% Reimbursement for online technical courses.
- Fast Growth - opportunities to grow quickly and surely
- Creative Freedom + Flat hierarchy
- Sponsorship to all those employees who represent company in events and meet ups.
- Flexible working hours
- 5 days week
- Hybrid Working model (Office and WFH)
Our Hiring Process:
Candidates for this position can expect the hiring process as follows (subject to successful clearing of every round)
- Initial Resume screening call with our Recruiting team
- Next, candidates will be invited to solve coding exercises.
- Next, candidates will be invited for first technical interview
- Next, candidates will be invited for final technical interview
- Finally, candidates will be invited for Culture Plus interview with HR
- Candidates may be asked to interview with the Leadership team
- Successful candidates will subsequently be made an offer via email
As always, the interviews and screening call will be conducted via a mix of telephonic and video call.
So, if you are looking at an opportunity to really make a difference- make it with us…
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Focussed on delivering scalable performant database platforms that underpin our customer data services in a dynamic and fast-moving agile engineering environment.
· Experience with different types of enterprise application databases (PostgreSQL a must)
· Familiar with developing in a Cloud environment (AWS RDS, DMS & DevOps highly desirable).
· Proficient in using SQL to interrogate, analyze and report on customer data and interactions on live systems and in testing environments.
· Proficient in using PostgreSQL PL/pgSQL
· Experienced in delivering deployments and infrastructure as code with automation tools such as Jenkins, Terraform, Ansible, etc.
· Comfortable using code hosting platforms for version control and collaboration. (git, github, etc)
· Exposed to and have an opportunity to master automation and learn to use technologies and tools like Oracle, PostgreSQL, AWS, Terraform, GitHub, Nexus, Jenkins, Packer, Bash Scripting, Python, Groovy, and Ansible
· Comfortable leading complex investigations into service failures and data abnormalities that touch your applications.
· Experience with Batch and ETL methodologies.
· Confident in making technical decisions and acting on them (within reason) when under pressure.
· Calm dealing with stakeholders and easily be able to translate complex technical scenarios to non-technical individuals.
· Managing incidents, problems, and change in line with best practice
· Expected to lead and inspire others in your team and department, drive engineering best practice and compliance, strategic direction, and encourage collaboration and transparency.
The DevOps Engineer's core responsibilities include automated configuration and management
of infrastructure, continuous integration and delivery of distributed systems at scale in a Hybrid
environment.
Must-Have:
● You have 4-10 years of experience in DevOps
● You have experience in managing IT infrastructure at scale
● You have experience in automation of deployment of distributed systems and in
infrastructure provisioning at scale.
● You have in-depth hands-on experience on Linux and Linux-based systems, Linux
scripting
● You have experience in Server hardware, Networking, firewalls
● You have experience in source code management, configuration management,
continuous integration, continuous testing, continuous monitoring
● You have experience with CI/CD and related tools
* You have experience with Monitoring tools like ELK, Grafana, Prometheus
● You have experience with containerization, container orchestration, management
● Have a penchant for solving complex and interesting problems.
● Worked in startup-like environments with high levels of ownership and commitment.
● BTech, MTech or Ph.D. in Computer Science or related Technical Discipline
- Working on scalability, maintainability and reliability of company's products.
- Working with clients to solve their day-to-day challenges, moving manual processes to automation.
- Keeping systems reliable and gauging the effort it takes to reach there.
- Understanding Juxtapose tools and technologies to choose x over y.
- Understanding Infrastructure as a Code and applying software design principles to it.
- Automating tedious work using your favourite scripting languages.
- Taking code from the local system to production by implementing Continuous Integration and Delivery principles.
What you need to have:
- Worked with any one of the programming languages like Go, Python, Java, Ruby.
- Work experience with public cloud providers like AWS, GCP or Azure.
- Understanding of Linux systems and Containers
- Meticulous in creating and following runbooks and checklists
- Microservices experience and use of orchestration tools like Kubernetes/Nomad.
- Understanding of Computer Networking fundamentals like TCP, UDP.
- Strong bash scripting skills.
DevOps Engineer
Notice Period: 45 days / Immediate Joining
Banyan Data Services (BDS) is a US-based Infrastructure services Company, headquartered in San Jose, California, USA. It provides full-stack managed services to support business applications and data infrastructure. We do provide the data solutions and services on bare metal, On-prem, and all Cloud platforms. Our engagement service is built on the DevOps standard practice and SRE model.
We are looking for a DevOps Engineer to help us build functional systems that improve customer experience. we offer you an opportunity to join our rocket ship startup, run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer, that address next-gen data evolution challenges. Candidates who are willing to use their experience in areas directly related to Infrastructure Services, Software as Service, and Cloud Services and create a niche in the market.
Key Qualifications
· 4+ years of experience as a DevOps Engineer with monitoring, troubleshooting, and diagnosing infrastructure systems.
· Experience in implementation of continuous integration and deployment pipelines using Jenkins, JIRA, JFrog, etc
· Strong experience in Linux/Unix administration.
· Experience with automation/configuration management using Puppet, Chef, Ansible, Terraform, or other similar tools.
· Expertise in multiple coding and scripting languages including Shell, Python, and Perl
· Hands-on experience Exposure to modern IT infrastructure (eg. Docker swarm/Mesos/Kubernetes/Openstack)
· Exposure to any of relation database technologies MySQL/Postgres/Oracle or any No-SQL database
· Worked on open-source tools for logging, monitoring, search engine, caching, etc.
· Professional Certificates in AWS or any other cloud is preferable
· Excellent problem solving and troubleshooting skills
· Must have good written and verbal communication skills
Key Responsibilities
Ambitious individuals who can work under their own direction towards agreed targets/goals.
Must be flexible to work on the office timings to accommodate the multi-national client timings.
Will be involved in solution designing from the conceptual stages through development cycle and deployments.
Involve development operations & support internal teams
Improve infrastructure uptime, performance, resilience, reliability through automation
Willing to learn new technologies and work on research-orientated projects
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
Scope and deliver solutions with the ability to design solutions independently based on high-level architecture.
Independent thinking, ability to work in a fast-paced environment with creativity and brainstorming
http://www.banyandata.com" target="_blank">www.banyandata.com
- Hands on experience in following is a must: Unix, Python and Shell Scripting.
- Hands on experience in creating infrastructure on cloud platform AWS is a must.
- Must have experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory and Chef.
- Must be good at these DevOps tools:
Version Control Tools: Git, CVS
Build Tools: Maven and Gradle
CI Tools: Jenkins
- Hands-on experience with Analytics tools, ELK stack.
- Knowledge of Java will be an advantage.
- Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort.
- Ability to help debug and optimise code and automate routine tasks.
- Should be extremely good in communication
- Experience in dealing with difficult situations and making decisions with a sense of urgency.
- Experience in Agile and Jira will be an add on
Job Description :
- The engineer should be highly motivated, able to work independently, work and guide other engineers within and outside the team.
- The engineer should possess varied software skills in Shell scripting, Linux, Oracle database, WebLogic, GIT, ANT, Hudson, Jenkins, Docker and Maven
- Work is super fun, non-routine, and, challenging, involving the application of advanced skills in area of specialization.
Key responsibilities :
- Design, develop, troubleshoot and debug software programs for Hudson monitoring, installing Cloud Software, Infra and cloud application usage monitoring.
Required Knowledge :
- Source Configuration management, Docker, Puppet, Ansible, Application and Server Monitoring, AWS, Database Administration, Kubernetes, Log monitoring, CI/CD, Design and implement build, deployment, and configuration management, Improve infrastructure development, Scripting language.
- Good written and verbal communication skills
Qualification :
Education and Experience : Bachelors/Masters in Computer Science
Open for 24- 7 shifts