Customer Support Executive

Job Title: Assistant Manager – Sales (Building Automation Solutions)

Location: Chennai

1. Job Overview

• Responsible for sales and business development of Building Automation Solutions (BAS) & ELV projects.
• Drive revenue growth through client acquisition, relationship management, and technical solution promotion.
• Work closely with clients, consultants, and internal teams to achieve business objectives.

2. Key Responsibilities

Sales & Business Development

• Develop and execute sales strategies for Building Automation Solutions.
• Identify and pursue new business opportunities in target industries.
• Achieve sales targets and contribute to revenue growth.

Client Engagement

• Build and maintain strong client relationships.
• Understand client requirements and propose tailored BAS/ELV solutions.
• Conduct product demonstrations, presentations, and negotiations.

Technical & Project Support

• Provide pre-sales and post-sales technical support to clients.
• Possess strong technical knowledge of BAS, HVAC, and ELV systems.
• Coordinate with project and technical teams for smooth execution.

Market Analysis & Reporting

• Monitor competitor activities, market trends, and customer feedback.
• Prepare periodic sales reports and forecasts for management review.
• Suggest improvements to strengthen market positioning.

3. Qualifications

• Bachelor’s Degree in Instrumentation / Electronics / Automation / related field.
• 8–10 years’ experience in Sales & Marketing of Building Automation Solutions / ELV / HVAC projects.
• Proven track record of project sales and target achievements.

4. Key Skills (Must-Have)

• Sales & Business Development in Building Automation Solutions / ELV projects
• Technical knowledge of BAS, HVAC, Automation Products
• Client Relationship Management
• Pre-Sales & Post-Sales Support
• Excellent Communication & Presentation skills
• Market Analysis & Negotiation

5. Additional Skills (Good-to-Have)

• Knowledge of emerging automation products and technologies.
• Ability to handle large-scale project sales independently.
• Strong networking with consultants, contractors, and system integrators.

6. Benefits

• Competitive salary with attractive incentives/commissions.
• Health insurance and employee benefits.
• Professional growth and learning opportunities.

Job Description: We are looking for a talented UI/UX Designer with experience in building SaaS

products to join our dynamic team. This role is perfect for a creative individual who thrives in a

fast-paced environment and is passionate about delivering exceptional user experiences from

concept to launch.

Roles and Responsibilities:

1. UI/UX Design for SaaS Products:

● Collaborate with product managers, engineers, and stakeholders to understand project

requirements and user needs.

● Design intuitive and engaging user interfaces for our SaaS products, ensuring a

seamless user experience across web and mobile platforms.

● Apply design thinking and user-centered design principles to create innovative solutions

that solve user problems and drive business objectives.

● Utilize industry-standard UI/UX tools and technologies to design mockups, prototypes,

and user flows.

2. Product Development Process:

● Understand the product development lifecycle and actively contribute to the entire

process, from ideation to launch.

● Work on products from 0 to 1, contributing to brainstorming sessions, concept

development, and iterative design improvements.

● Collaborate closely with cross-functional teams to iterate on designs based on user

feedback, technical constraints, and business requirements.

3. Creativity and Design Principles:

● Demonstrate a strong sense of creativity and innovation in designing user interfaces

that are visually appealing, functional, and easy to use.

● Apply design principles such as typography, color theory, and visual hierarchy to create

cohesive and aesthetically pleasing designs.

4. UI/UX Tools:

● Utilize the latest UI/UX tools and technologies to streamline the design process and

create high-fidelity prototypes, including but not limited to Sketch, Adobe XD, Figma, or

InVision.

5. Communication and Collaboration:

● Communicate design ideas, concepts, and rationale effectively to stakeholders and

team members through sketches, wireframes, prototypes, and presentations.

● Collaborate closely with developers to ensure design feasibility and implementation

fidelity throughout the development process.

6. Information Architecture:

● Define the information architecture and navigation structure of our SaaS products to

optimize usability and findability of content.

7. Wireframing and Prototyping:

● Create wireframes, mockups, and interactive prototypes to visualize design concepts

and validate user flows and interactions.

8. Interaction Design:

● Design intuitive and responsive interactions that enhance user engagement and

facilitate task completion.

9. Empathy Maps and UX Research:

● Develop empathy maps and conduct user research to gain insights into user behaviors,

needs, and pain points.

● Utilize UX research findings to inform design decisions and iterate on designs based on

user feedback.

Qualifications:

● Bachelor's degree in design, human-computer interaction, or related field; equivalent work

experience may be considered.

● Proven experience as a UI/UX Designer, preferably with a focus on SaaS products.

● Strong portfolio showcasing a range of UI/UX design projects and processes, including

wireframes, prototypes, and finished designs.

● Proficiency in UI/UX design tools such as Sketch, Adobe XD, Figma, or InVision.

● Excellent communication, collaboration, and problem-solving skills.

● Ability to thrive in a fast-paced, dynamic environment and manage multiple projects with tightdeadline

We are hiring a Site Reliability Engineer (SRE) to join our high-performance engineering team. In this role, you'll be responsible for driving reliability, performance, scalability, and security across cloud-native systems while bridging the gap between development and operations.

Key Responsibilities

• Design and implement scalable, resilient infrastructure on AWS
• Take ownership of the SRE function – availability, latency, performance, monitoring, incident response, and capacity planning
• Partner with product and engineering teams to improve system reliability, observability, and release velocity
• Set up, maintain, and enhance CI/CD pipelines using Jenkins, GitHub Actions, or AWS CodePipeline
• Conduct load and stress testing, identify performance bottlenecks, and implement optimization strategies

Required Skills & Qualifications

• Proven hands-on experience in cloud infrastructure design (AWS strongly preferred)
• Strong background in DevOps and SRE principles
• Proficiency with performance testing tools like JMeter, Gatling, k6, or Locust
• Deep understanding of cloud security and best practices for reliability engineering
• AWS Solution Architect Certification – Associate or Professional (preferred)
• Solid problem-solving skills and a proactive approach to systems improvement

Why Join Us?

• Work with cutting-edge technologies in a cloud-native, fast-paced environment
• Collaborate with cross-functional teams driving meaningful impact
• Hybrid work culture with flexibility and autonomy
• Open, inclusive work environment focused on innovation and excellence

Job Overview

We are looking for an AI Market Research & Social Media Associate to research AI trends, analyze market developments, and create engaging content across all social media platforms. The ideal candidate is passionate about AI, skilled in research, and experienced in social media strategy to maximize audience engagement.

Key Responsibilities

• Research AI trends, market developments, and industry insights.
• Analyze AI adoption, competitor strategies, and emerging technologies.
• Create engaging content for LinkedIn, Twitter, Instagram, YouTube, TikTok, and more.
• Simplify complex AI topics into easy-to-understand posts, infographics, and videos.
• Develop and manage a content calendar for consistent social media posting.
• Monitor social media trends, optimize engagement, and track performance metrics.
• Engage with AI communities, industry leaders, and influencers.
• Collaborate with internal teams to align research and content strategies.

Qualifications & Skills

Required:

• Strong interest in AI, market research, and emerging technologies.
• Excellent research, writing, and analytical skills.
• Proficiency in content creation for multiple social media platforms.
• Understanding of social media trends, algorithms, and engagement strategies.
• Ability to simplify and present complex AI topics in an engaging way.
• Self-motivated and proactive.

Preferred:

• Background in AI, Data Science, Marketing, or Digital Media.
• Experience in social media management or content strategy.
• Familiarity with AI tools (OpenAI, Hugging Face, TensorFlow, LangChain).
• Knowledge of SEO and social media analytics.

Benefits

• Hands-on experience in AI market research and content strategy.
• Exposure to leading AI tools, trends, and industry insights.
• Networking opportunities with AI experts and thought leaders.
• Opportunity to grow in AI, digital marketing, and content creation.

Job Type: Internship

Contract length: 6 months

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule

Schedule:

• Day shift

Language:

• English (Preferred)

Work Location: In person

Job Description:

This is an exciting opportunity to come and lead growth for a fast scaling start-up and create meaningful impact in the education space. It will be a truly global experience in driving growth for company across all major geographies - United States, Latin America, Europe, Middle East & Asia Pacific. And also a chance to work with a very diverse and motivated team at the company.

You will be reporting to the COO and will be assisted in the role with a team of your own and cross functional teams such as sales, learning, product & design.

Your responsibilities will include:

Business insights
You will be the custodian for the generation of all insights be it market research, consumer
Insights or competitive landscape. These will be the power behind everything we do.

Growth

You will be responsible for defining our growth strategy, coordinating and executing growth
plans, and optimising our funnel to meet revenue targets. Our ambitions are big and so will be the scale of this role - from our current 25000+ educators to 60 million globally.
We've listed a few things you'll be responsible for below, but it will also be your call to
determine which of these we should spend resources on and which we should not.
• Identifying target geographies and schools for each business
• Planning marketing initiatives to generate leads, using below
• Content (key medium)
• Events (key medium)
• Partnerships
• Digital/Performance marketing
• Product marketing
• Website and other internal channels
• Email campaigns
• Programs such as referral and affiliate
• SEO

Brand
While the immediate focus will remain to grow the business, eventually you will also help build the company brand and lead key initiatives for it.

Is this someone that looks like you?

• A hands-on marketing leader who absolutely loves their craft
  • Experience: 7-15 years experience in driving demand in the B2B SaaS space
  • Have used content as a key medium for demand generation
  • Have a good handle on product, digital and performance marketing
  • Both right and left brained - can think of creative ideas and alongside crunch numbers
  • An exceptional communicator and can distill complexity and jargon into simple messaging our customers will resonate with
  • We deeply value building the right culture at company, and these are a few things that we look for in each hire - Coach-ability, Curiosity, Ownership, Hustle and Humility

Position Title: Lead Product Engineer – Node.js

Company Overview:

AskSid was founded by two ex-Mindtree employees, who dreamt of bridging the communication gap in online retail consumer service at a global level. In a span of 4 years, AskSid has been repeatedly recognized and celebrated as a gamechanger in the retail space. From Nasscom declaring us as the No. 1 emerging SaaS company in India in 2019, to being named the “Most Innovative AI company” by CII and Accenture Ventures, we have carved out a definitive niche for ourselves. In 2021, AskSid officially became a Techstars Hub71 Accelerator portfolio company.

We are specialists when it comes to vertical AI for the retail domain and continually work towards innovating to make our customer’s lives easier through AI. We are looking for Engineers with a passion to build world-class technology products of internet-scale SaaS products.

Job purpose: 

Design, engineer, and maintain our proprietary framework, APIs, and technology components of a SaaS software product with the ability to scale it to millions of requests and thousands of concurrent users. 

Responsibilities

• Covert product feature requirements to software design that meets defined quality, maintainability, scalability, and performance KPIs
• Full stack engineering i.e. design, engineer, test, deploy, monitor, and maintain software components to QA and Production environments
• Conform, maintain, and improve continuous integration and delivery lifecycle processes
• Automation of engineering and production activities

Knowledge and skills

• JavaScript (ES6) / TypeScript
• Node.js - RESTful services and frameworks development
• Microsoft Bot Framework 
• Dependency Management using NPM / Yarn
• Databases : MongoDB / Elastic Search
• Version Control : Git
• Engineering – CI, CD

• JavaScript (ES6) / TypeScript
• Node.js - RESTful services and frameworks development
• Microsoft Bot Framework 
• Dependency Management using NPM / Yarn
• Databases : MongoDB / Elastic Search
• Version Control : Git
• Engineering – CI, CD

• Cache frameworks – Hibernate / Redis
• Stream / Queue processing platforms: Kafka / Fluentd
• Cloud Computing – Azure / AWS, Dockerization

Bluecore is a marketing technology company that’s reimagining how the world’s fastest-growing retail brands transform casual shoppers into lifetime customers. Through our patented retail data model and the recent release of Bluecore Communicate™ and Bluecore Site™, we replace manual processes with an intelligent, AI-driven workflow. We are credited with doubling email revenue and increasing customer retention for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora, and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Glassdoor and ranked No. 241 on the Inc. 500 List, the most prestigious ranking of the nation’s fastest-growing private companies.

Bluecore’s Integrations Engineering (IE) unit is a software engineering team dedicated to helping Bluecore customers extract maximum value from the Bluecore Retail Data Platform.  As an IE, you will bring your technical know-how to the main connections of the Bluecore engine to our clients - drawing meaningful intelligence from their websites and implementing marketing solutions that map to the customer’s vertical, audience behavior, and product mix.

As an Integrations Engineer, your principal responsibilities will lie in (1) maintaining and writing JavaScript-based integrations that live on client websites, (2) configuring, monitoring, and maintaining the intake and manipulation of client data, and (3) utilizing internal infrastructure, tooling and documentation to solve complex, often-unique, client-specific problems. It is important to be detail-oriented in your work, as we work closely with a multitude of the industry’s top online retailers, all of which have very stringent requirements around the look and feel of their strategic communications.

You Are A Perfect Fit If You Love:

-Solving unique, complex problems: You are someone who can think critically, often on the fly, about nuanced technical problems to devise a scalable, maintainable solution. You enjoy the puzzle and the process of iterating and ideating before implementing a solution, and you are able to break complex problems into simple components for better analysis and digestion.

-Metrics and Data: You are someone who finds yourself consumed by daily, weekly and monthly metrics and loves turning those into best practices. Seriously, your work will be driving executive-level decision-makers at industry-leading brands on best business practices.

-Curiosity and Growth: You are someone who actually believes that diversity in thought and skills makes for a better workplace and a better you.

Responsibilities

Write client-side JavaScript to be run on clients' websites and configure custom recommendation logic using domain-specific tooling.

Develop the best technical solution possible for the toughest challenges that our customers will throw at you.

Ideate, develop, and improve upon internal tooling, procedures, and processes that facilitate the work of the Technical Services team.

Monitor the overall health and uptime of our most critical connections to clients

Requirements

Successful completion of reputable schooling in Computer Science or Coding Bootcamp.

Fluent in JavaScript and familiar with various other web development technologies. 

Ability to take ambiguous workflows and turn them into structured processes.

Nice to have

Exposure to (or interest in learning!) SQL, Python, or Google Cloud Functions.

Familiarity with Marketing, Advertising, eCommerce, or other Emerging Technology (Artificial Intelligence, etc.) platforms.

Ability to grow into a client-facing technical resource as a career progresses in Bluecore

Role: Appian/Unqork Senior Solution Architect/Practice Lead

Experience: 5+ Years

Location: Trichy / Bangalore /Chennai (Post Covid)

Shift: US EST or CST

Responsibilities

• Provide pre-sales technical/functional support to prospective clients and customers with minimal supervision
• Work with sales to create and submit proposals, promote sales effort by helping customers leverage low code/no code tools for software development life cycle
• Build a solution delivery team
• Provide day-to-day guidance and technical leadership to a team of Appian/Unqork (or other low code/no code platform) Administrators, Developers, and Data Architects.
• Act as the technical lead, leading interactions with customer business and technical teams
• Work closely and collaboratively with the project team to deliver on project scope
• Works collaboratively with the Client and Team to articulate the vision and outcomes of the project and each release, and translating that vision into an actionable plan; Effectively manage customer expectations
• Develop guidance on Release Management process, working with Team and Client
• Serve as the day-to-day Technical POC for VDart team
• Plan and coordinate release logistics with other application teams and Stakeholders, identifying and accounting for dependencies
• Contribute with original, creative thinking related to solving customer issues, creating relevant features, and advancing Appain/Unqork low code/no code automation tool strategy
• Lead detailed discovery and scoping calls
• Work closely with sales to review requirements and develop value-focused proposals
• Describe the benefits and value of integrating Appian/Unqork low code/no code tools to integrate into a customers’ SDLC

Skills and Qualifications

• Bachelor (BS) of Science degree in Computer Science, Engineering, Mathematics, Business, Management or equivalent disciplines.
• Certification in Appian or Unqork
• 7+ years of IT experience, including full cycle software/web development and release management/implementation knowledge
• 4+ years' experience in a technical leadership position with prior experience supervising  and leading teams
• 2+ years' experience of successful implementations of very large Appian or Unqork solutions
• Technical leadership in implementing enterprise-class application delivery
• Experience with Agile development methodologies
• Excellent writing, presentation, negotiation and communication skills
• Strong analytical and organizational skills
• Ability to manage and prioritize multiple tasks simultaneously
• Ability to explain technical content to non-technical, business stakeholders
• Prior experience developing proposals to respond to customer needs preferred