Customer Support Executive

Location: Bangalore, Mumbai, Hyderabad, Pune, Delhi

Responsibilities :

● Build and nurture high performing teams of skilled software engineers. Find and hire top talent for your team

● Work closely with your team providing continuous feedback to raise the bar

● Shape team goals by developing a deep understanding of our business processes and success criteria

● Develop and execute a long-term product roadmap and architecture while balancing short term commitments

● Work closely with the team to architect and develop the best technical design and approach to solve complex problems.

● Take the accountability of the overall health of the products you build, and predictability of the deliverables of your team

● Effectively partner with engineering, product and business stakeholders across the organization to co-define and deliver on own and team goals

What are we looking for ?

● Bachelors or Masters Degree in Computer Science or a related field from a college of repute

● 8 to 14 years of industry experience in software engineering with 2 to 3 years of experience of directly managing a team of software engineers

● Prior experience in established start-ups would be preferred

● Experience with object-oriented design and languages

● Track record of building and delivering mission critical, 24x7 production software systems

● Experience architecting systems on AWS platform a strong plus

● Be able to deal with ambiguity and independently drive, design, and implement large scale software solution

● Proven track record of taking ownership and driving results on technical projects

● Ability to handle multiple competing priorities in a fast-paced environment

● Technical aptitude to quickly grasp complex technical issues and communicate directly with technical and non-technical teams

● Knowledge of professional software engineering practices and best practices for the full software development life cycle (SDLC), including coding standards, code reviews, source control management, build processes, testing, and operation

Customer Care Executive

Location: Jaipur.

Job Type: Full-Time

Experience Level: Entry Level (Freshers)

Responsibilities:

• Provide exceptional customer support via phone, email, or chat.
• Assist customers with inquiries, product information, and issue resolution.
• Maintain accurate and detailed customer records.
• Ensure customer satisfaction through effective communication and problem-solving.
• Adhere to company policies and procedures.

Qualifications:

• High school diploma or equivalent.
• Strong communication skills (written and verbal).
• Excellent interpersonal skills.
• Willingness to learn and adapt in a fast-paced environment.

Benefits:

• 14 Days Accomondataion.

• Proven software development experience
• Proven working experience in Android
• Strong Java OOPs concepts and design patterns understanding 
• Hands-on experience on Kotlin.
• Good understanding of C and data structures, JavaScript
• Must have a good understanding of React Native or Cordova
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Have published at least one app in the Store.
• Experience in writing SDK frameworks
• Experience working with remote data via REST and JSON
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with third-party libraries and APIs
• Knowledge of JNI, security algorithms
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces
• Knowledge of the open-source Android/iOS ecosystem and the libraries available for common tasks
• Must be proficient in code versioning tools such as Git, SVN
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies Solid understanding of the mobile development life cycle
• Good to have: Experience in working on cross-platform such as Flutter, Kony.

About Numen (https://numenhealth.com):
Numen Health is a Health-tech company with a goal to reimagine healthcare in India. Through an amalgamation of our healthcare team with the power of AI and the Internet of Things (IoT), we make healthcare easier and accessible through a data-based preemptive approach. Our mission is to facilitate change in the healthcare industry by moving from a reactive approach to a proactive one.
We are a wonderful, young team with experience in scaling up Indian and international businesses from the ground up. We are looking for like-minded and enthusiastic people who are passionate about making a lasting difference and want to help us revolutionize the way healthcare is delivered to a billion Indian!

Our Vision:
To shift the healthcare ecosystem from a ‘Sick-care' approach to a ‘Holistic-healthcare' approach. We aim to do that by enabling doctors and caregivers to move from treating ailments to employing a data-based,
preemptive approach.
About Product:
We offer preventive healthcare programs to individuals to improve their health. These plans are crafted in consultation with their treating doctor and a dedicated care team remotely monitors the progress in real[1]time. For doctors, Numen is a virtual facility to cater to all of their patient’s needs, remotely.
Why Join?
At Numen, you have the opportunity to make tangible changes to the existing healthcare systems in India
making it preventive and affordable. By joining the Numen team, you get to be part of a young, dynamic
team that is passionate about making a change and a fast-paced environment with multiple opportunities to
learn and grow.

Job Overview: 
We are looking for a high-energy, detail-oriented, and technically-savvy Quality Assurance Engineer (QAE). Should be an excellent individual contributor capable of understanding and driving test execution with minimal help. Who can work towards understanding application
performance, functionality, and features to great depth enabling them to report issues, take ownership and drive them to closure.

Responsibilities:
 Develop and execute automated tests and test plans
 Efficiently execute test cases across all functional areas of the products(API and App)
 Review product user interface for conformity to design guidelines
 Find, isolate, document, regress, and track bugs through resolution
 Interpret and report testing results, and be a vocal proponent for quality in every phase of
the development process
 Work with Engineering and product to understand the overall product requirements and
technical architecture and how each feature is implemented
 Ensure the highest quality product delivery with security.
 Evaluating and integrate open source and in house developed toolsets

Requirements:
 Bachelor/Master degree in CS or related field from a reputed college
 2-6 years of experience working as a Quality Assurance Engineer
 Experience in manual testing for Application and APIs
 Experience in automation testing using available framework.
 Strong knowledge of QA methodologies, testing frameworks and tools
 Demonstrated experience in test planning, test design, test execution and reporting.
 Excellence in technical communication with peers and non-technical partners.
 Understanding & experience with software design pattern, restful APIs and microservice architecture
 Prior experience in start-ups or health-tech will be a plus

• 2 + years of software development experience utilizing Java based frameworks and technologies to build enterprise grade product solutions.
• 2+ years of experience designing, developing and documenting RESTful APIs.
• Strong understanding of concepts/technologies like Spring MVC, Spring boot, J2EE, EJB, application/API security, API governance/gateway platforms like apigee or kong.
• Good understanding of RDMS concepts and development preferably using MS SQL Server.
• Experience using test automation technologies like cucumber, selenium is a big plus.
• Partner with scrum masters to address technical blockers/impediments to progress.
• Prior experience working with agile scrum-based development methodology. Participate in sprint planning and estimate development efforts for features and stories.
• Partner with DevOps to install and configure/tune application containers like embedded Spring boot tomcat and webserver technologies preferably nginx or apache.
• Partner with cloud engineering group to outline the infrastructure provisioning requirements/needs for new product development.
• Design and develop CI/CD tools and process preferably using Jenkins to configure build jobs for APIs and design pipeline to promote artifacts from development all the way to production
• Experience with messaging technologies like kafka is a huge plus
• Work with Test Automation engineering team to integrate test automation scripts as part of the CI/CD process.
• Prior proven experience of utilizing and productionizing container/container orchestration technologies like Docker, kubernetes.
• Participate and Resolve issues related deployments, application performance etc.

Desired Candidate Profile

• Good experience in all generalist functions and HR coordination
• Excellent communication skills
• Good interpersonal and organizational skills