Customer Support Executive

Key aspects of this role:

• Maintain, update, and enhance ITSM environment including Incident, Request, Problem, Change and Knowledge Management, Service Catalog, Service Portals, SLAs, Discovery, and Integrations

• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform.

• Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need:

• Minimum of 2 years of demonstrated experience in ServiceNow development and configuration.

• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.

• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM

• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB.

• Preferably certified in ServiceNow

Job Description: AI/ML Specialist

We are looking for a highly skilled and experienced AI/ML Specialist to join our dynamic team. The ideal candidate will have a robust background in developing web applications using Django and Flask, with expertise in deploying and managing applications on AWS. Proficiency in Django Rest Framework (DRF), a solid understanding of machine learning concepts, and hands-on experience with tools like PyTorch, TensorFlow, and transformer architectures are essential.

Key Responsibilities

● Develop and maintain web applications using Django and Flask frameworks.

● Design and implement RESTful APIs using Django Rest Framework (DRF).

● Deploy, manage, and optimize applications on AWS services, including EC2, S3, RDS, Lambda, and CloudFormation.

● Build and integrate APIs for AI/ML models into existing systems.

● Create scalable machine learning models using frameworks like PyTorch, TensorFlow, and scikit-learn.

● Implement transformer architectures (e.g., BERT, GPT) for NLP and other advanced AI use cases.

● Optimize machine learning models through advanced techniques such as hyperparameter tuning, pruning, and quantization.

● Deploy and manage machine learning models in production environments using tools like TensorFlow Serving, TorchServe, and AWS SageMaker.

● Ensure the scalability, performance, and reliability of applications and deployed models.

● Collaborate with cross-functional teams to analyze requirements and deliver effective technical solutions.

● Write clean, maintainable, and efficient code following best practices.

● Conduct code reviews and provide constructive feedback to peers.

● Stay up-to-date with the latest industry trends and technologies, particularly in AI/ML.

Required Skills and Qualifications

● Bachelor’s degree in Computer Science, Engineering, or a related field.

● 3+ years of professional experience as a AI/ML Specialist

● Proficient in Python with a strong understanding of its ecosystem.

● Extensive experience with Django and Flask frameworks.

● Hands-on experience with AWS services for application deployment and management.

● Strong knowledge of Django Rest Framework (DRF) for building APIs.

● Expertise in machine learning frameworks such as PyTorch, TensorFlow, and scikit-learn.

● Experience with transformer architectures for NLP and advanced AI solutions.

● Solid understanding of SQL and NoSQL databases (e.g., PostgreSQL, MongoDB).

● Familiarity with MLOps practices for managing the machine learning lifecycle.

● Basic knowledge of front-end technologies (e.g., JavaScript, HTML, CSS) is a plus.

● Excellent problem-solving skills and the ability to work independently and as part of a team.

● Strong communication skills and the ability to articulate complex technical concepts to non-technical stakeholders.

JOB DESCRIPTION

Job Title: Admission Counsellor

Experience: 1-4 Years

Location: Gurgaon

Type of Working: Work from Office, 5 Days

RESPONSIBILITIES

● Counselling prospective students and guiding them about the different Courses

● Counselling through Data Calling.

● Advise students on specific degree programs and admission procedures.

● Handling queries over the telephone

● Converting leads into admissions.

ELIGIBILITY:

● Excellent written and verbal communications.

● Good knowledge about the courses and ready to work as per requirements

● Well-versed in the background of the Edtech industry.

● Must possess thorough knowledge of institutions and programs offered.

● Should maintain a professional work environment.

● Full of energy, result-oriented nature and takes initiative.

● Experience from the Edtech industry would be preferred

Connect at https://www.linkedin.com/in/babitagupta7?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BFZLsN15RQ1yvYSH347fgrg%3D%3D

Responsibilities:

1.     Sales Generation:

·       Identify and prospect potential clients to generate new business opportunities.

·       Conduct effective sales presentations and product demonstrations to showcase the value proposition of our offerings.

·       Collaborate with the sales team to develop and implement sales strategies to achieve revenue targets.

·       Follow up with leads and coordinate the entire sales cycle from initial contact to closing deals.

2.     Client Relationship Management (only for Senior Associate):

·       Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.

·       Provide exceptional customer service and address client inquiries and concerns promptly and professionally.

·       Conduct regular client follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling.

3.     Market Analysis (only for Senior Associate):

·       Stay updated on industry trends, market conditions, and competitor activities.

·       Conduct market analysis to identify potential business opportunities and target markets.

·       Gather customer feedback and market insights to contribute to product and service enhancements.

4.     Sales Administration:

·       Maintain accurate and up-to-date sales records, including customer profiles, sales activities, and pipeline management.

·       Prepare sales reports and forecasts for management review.

·       Collaborate with the sales team and other departments to streamline processes and improve sales effectiveness.

Qualifications and Skills:

·       Bachelor's degree in Business, Marketing, or a related field.

·       Proven track record of 1-3 years in sales or business development roles for an associate and 4-6 years in sales and business development roles for a senior associate, preferably in a B2B environment.

·       Relevant experience like training Industry, HR consultancy, etc

·       Strong negotiation and persuasion skills with the ability to close deals.

·       Excellent communication and presentation skills, both verbal and written.

·       Self-motivated and target-driven, with a demonstrated ability to work in a fast-paced sales environment.

·       Strong interpersonal skills with the ability to build rapport and establish long-term client relationships.

Benefits:

·       Opportunities for career growth and professional development.

·       Collaborative and supportive work environment.

·       Ongoing training and skill development programs.

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Company Description

We are a leading technology and design company that stays ahead of the curve, with over a decade of experience and 400+ successful projects, we offer business-to-business solutions that create engaging digital experiences for large enterprises across industries. Our solutions are built on development expertise, design thinking, and innovative technologies. We follow an agile methodology to deliver exceptional user experiences. Our creative solutions not only look amazing but also produce measurable results.

Our team of experts in development, design, and technology possess diverse skill sets, including UX/UI design, quality engineering, JavaScript frameworks, content strategy, branding, AI and machine learning, and product engineering.

We believe in the pursuit of excellence, building strong partnerships, taking ownership of our work, and embracing feedback every step of the way. We prioritize the personal and professional success and well-being of our team members, and our culture is centered around purposefully connecting design, code, and people to make a meaningful impact across the world 🌎

Join us https://www.qed42.com/careers

Job Description

What you will be doing :

• Building high-performance mobile apps with React Native.
• Responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure.
• Building a product that is a highly collaborative effort
• Collaborate with cross-functional teams (.e.g. Backend, Product Manager and UX Designer) to define design and ship new features
• Mentor other developers
• Ensure the performance, quality and responsiveness of the applications

What we are looking for:

• 4-7 years of relevant experience in React-Native
• Hands-on experience in the full life cycle of Android or iOS application development and
• Hand on experience in React-Native.
• Experience with third-party libraries and APIs.
• Hands-on experience of creating mobile app GUI
• Strong knowledge of product development life cycle and mobile app deployments
• Knowledge of version control (Git) and coding best practices
• Minimum 2 Live mobile applications on Playstore to showcase.

Qualifications

• UG: BCA in Computers, B.Tech/B.E or any relevant specialization
• PG: MCA, M.Tech

Additional Information

What you will get:

• An open and collaborative work environment where you will be respected, challenged, and valued for your merits.
• Strong leadership and mentorship, a clear career path, and a supportive environment.
• A company that is proud of the quality of its work and invested in your personal development & well-being.
• A team that respects openness, does its job well, values customers, and plays fairly.
• Individuals who are fun to work with are invested in each other's growth and take their values seriously.
• Flexible work schedule so long as you uphold your commitments to your family, team, and clients.
• Competitive salary, incentives, insurance, and other perks.
• An online portfolio showing multi-platform, standout work.

Requirements:

● Understanding our data sets and how to bring them together.

● Working with our engineering team to support custom solutions offered to the product development.

● Filling the gap between development, engineering and data ops.

● Creating, maintaining and documenting scripts to support ongoing custom solutions.

● Excellent organizational skills, including attention to precise details

● Strong multitasking skills and ability to work in a fast-paced environment

● 5+ years experience with Python to develop scripts.

● Know your way around RESTFUL APIs.[Able to integrate not necessary to publish]

● You are familiar with pulling and pushing files from SFTP and AWS S3.

● Experience with any Cloud solutions including GCP / AWS / OCI / Azure.

● Familiarity with SQL programming to query and transform data from relational Databases.

● Familiarity to work with Linux (and Linux work environment).

● Excellent written and verbal communication skills

● Extracting, transforming, and loading data into internal databases and Hadoop

● Optimizing our new and existing data pipelines for speed and reliability

● Deploying product build and product improvements

● Documenting and managing multiple repositories of code

● Experience with SQL and NoSQL databases (Casendra, MySQL)

● Hands-on experience in data pipelining and ETL. (Any of these frameworks/tools: Hadoop, BigQuery,

RedShift, Athena)

● Hands-on experience in AirFlow

● Understanding of best practices, common coding patterns and good practices around

● storing, partitioning, warehousing and indexing of data

● Experience in reading the data from Kafka topic (both live stream and offline)

● Experience in PySpark and Data frames

Responsibilities:

You’ll

● Collaborating across an agile team to continuously design, iterate, and develop big data systems.

● Extracting, transforming, and loading data into internal databases.

● Optimizing our new and existing data pipelines for speed and reliability.

● Deploying new products and product improvements.

● Documenting and managing multiple repositories of code.

Minimum of 6 years of experience in software development. Proficiency in developing declarative and component-based SPAs using Vue.js. Experience with front-end technologies such as HTML, CSS, JavaScript, and TypeScript. Expertise in Vue.js, including Vuex for state management and Vue Router for navigation. Strong understanding of Java and experience with Spring Boot framework. Knowledge of RESTful APIs and microservices architecture. Knowledge of Spring Security framework for implementing authentication and authorization in Spring-based applications. Experience with Keycloak and access management solutions for securing web applications. Understanding of OAuth and OpenID Connect protocols for single sign-on (SSO) authentication. Ability to integrate and configure Keycloak with Spring Boot applications to manage user authentication and authorization. Experience with JSON Web Tokens (JWT) for secure transmission of authentication data between client and server. Bachelor's degree in Computer Science, Engineering, or related field.

About our Client

Our client is a B2B2C tech firm backed by India’s largest retailer and tech venture capitalist founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech

It aims to become one app to manage all your brands loyalty points, cashback and coupons. It will have additional content and discovery layer for customers and brands for further engagement and commerce.

The company currently powers closed-loop loyalty programs for all different brands under its parent retail group. Currently, it has 20Mn+ registered customers and 3Mn MAU across 8 brands. Its vision is to be at the center of D2C Brands and the consumer consumption ecosystem

Job Location -Bangalore

Job  Location: Bangalore

Key Responsibilities

• Integration of user-facing elements developed by front-end developers with server side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• High volume of data and requests to be managed

Required Skills and Qualifications

• BE / MCA / B.Sc-IT / B.Tech in Computer Science or a related field.
• 3-5 years overall development experience.
• Strong proficiency with JavaScript
• Knowledge of Node.js and frameworks
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Understanding accessibility and security compliance
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding fundamental design principles behind a scalable application
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git

1. 4. Try to bring delivery associates local persons or the needy.

• Mobile App development using react native framework
• Expert in creating smooth UIs across both iOS & Android mobile platforms
• Leverage native APIs for deep integrations with both platforms.
• Should be able to solve complex technical, scalability or performance challenges
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Follow coding standards, unit testing, code reviews etc.