Customer Support Executive

Key Focus Areas:-

• Scalable SaaS and distributed systems

• Microservices architecture

• Backend performance and API optimization

• Cloud infrastructure and DevOps

• Multi-tenant platforms

• Reliability, scalability, and engineering governance

Main Responsibilities:-

• Design fault-tolerant backend systems

• Lead architecture decisions and technical planning

• Improve system performance, scalability, and deployment workflows

• Guide senior developers and enforce engineering standards

• Reduce technical debt and solve complex production issues

• Collaborate with DevOps on CI/CD, monitoring, and AWS infrastructure.

• You will work on complex, enterprise-scale systems including large SaaS platforms, distributed backend architectures, pricing intelligence engines, CRM solutions, 3D configuration ecosystems, route optimization modules, payment integrations, high-volume APIs, and modern cloud infrastructure.

• We are not looking for a “people manager who used to code.

Required Skills:-

• Backend: Node.js, TypeScript, REST APIs, event-driven systems

• Frontend Understanding: React.js architecture concepts

• Databases: PostgreSQL, MySQL, Redis, query optimization

• Cloud/DevOps: AWS, Docker, CI/CD, Kubernetes (preferred)

• System Design: Microservices, distributed systems, high-availability SaaS platforms

Preferred Experience:-

• SaaS product companies

• Enterprise CRM systems

• Large-scale production platforms

• Pricing engines, WebGL/3D systems, AI-assisted workflows

• U.S.-based product engineering environments

Experience Needed:-

• 10–15 years in software engineering

• 3+ years in architect/principal engineer/engineering lead roles

• Proven experience building scalable production systems

Ideal Candidate:-

A technically strong, ownership-driven architect who:

• Thinks strategically

• Stays calm under pressure

• Solves complex engineering problems

• Mentors teams effectively

• Builds long-term scalable systems rather than quick fixes

●       Develop and plan sales & marketing strategies to grow revenues, improve coverage, better penetration and enhance competitive position.

●       Customer engagement strategies to drive loyalty and retention, control churn

●       Responsible for the revenue of the business services division for the circle.

●       Increase the subscriber base through acquisition in new accounts, as well as a deeper penetration in existing accounts

●       Set goals and targets for the Sales, Pre-sales, Support and Marketing heads and monitor the performance of the team.

●       Responsible for all customer communication in the circle for the enterprise group.

●       Responsible for designing and implementing thematic campaigns to drive business requirements.

●       Ability to connect at CXO levels and exhibit deal making capability.

●       Value proposition development for customers and stakeholders.

●       Have a Solution / Consultant mindset - Impacting customer's business.

●       Strong Customer Service orientation - driving service management as a key differentiator.

●       Formulation and delivery of an end-to-end strategic plan for a market segment.

About the job

Company Overview: Abracon is a leading global supplier of Timing, Power, and RF Components, dedicated to transforming ideas into innovative products that meet the challenges of tomorrow.

Position Summary: We are seeking a skilled Product Engineer to join our Global Support Team, focusing on our Power and Magnetic product line. This role involves supporting components vital for power and filtering circuitry, including RF and Power inductors, Common mode Chokes (CMC), Transformers, Ethernet magnetics, ferrite beads, Supercapacitors and other power management components.

Work Environment: The successful candidate will be positioned as a full-time employee at Abracon’s Center of Excellence located in Bangalore, India. The candidate will have the option to engage in a hybrid work-from-home arrangement.

Growth Opportunity:

Key Responsibilities:

Qualifications:

Come join our team! Excellence through teamwork drives the company culture at Abracon. We provide opportunities and support for your professional growth and empower each other in exercising our individual strengths.

With a broad portfolio of passive and electromechanical timing, synchronization, power, connectivity and RF antenna solutions and more, Abracon helps engineers transform their ideas into products that meet future customer needs. For more information about Abracon, visit www.abracon.com

• More than 5 years of experience in Java programming  
• Frameworks like Spring(Boot, Core, MVC)or Hibernate 
• Good knowledge in design and architectural patterns, with an understanding of Web Services, micro service architectures and REST Based APIs. 
• Good knowledge in Agile, JIRA and ALM 
• Cloud environments (AWS,Azure…) 
• Good Database knowledge (Oracle/ MySQL) 
• Previous exposure to banking or financial is preferable 
• Desire to get into the development of a top core-banking platform; you will receive specific training on Temenos T24 according to your career plan.  

Designation: Assistant Sales Manager (Back office sales) 

Location: A-10/4, MIDC Butibori, Nagpur – 441122, Maharashtra, India.

Responsibilities:

·        Responsible for entire target-based Sales of Shinex Mosaics for your assigned region.

·        It will be a Back Office Sales Job.

·        He/She will have to call the Prospective Clients and finalize the order.

·        He/She will have to build and maintain good working relationships with customers like

the Architects, Builders, Developer and Swimming Pool Contractor

·        To generate new leads while maintaining a relationship with existing clients.

·        Will be responsible for the entire target-based sales for his/her assigned region.

·        To provide complete information, guidance and support to the clients hence enhancing the relationships.

·        Identifying opportunities and strategies to increase sales.

Required Experience:

·        Education Qualification: MBA in Sales and Marketing

·        Experience: Minimum 6 months of experience required

·        Must have experience in Sales and should have excellent communication skills and convincing power.

·        Must have excellent problem-solving skills

·        Salary: INR 3.72 - 4.32 LPA (AC Bus Facility Available) + Incentives

NOTE: Incentives are over and above the mentioned CTC and they will be given separately

Skills we are looking for:

• Excellent problem-solving skills
• Readily hands-on and "techy" habits
• Great spoken and written communication skills
• Self-starter, team player
• High levels of ethics, commitment & responsibility
• Demonstrable excellence in an area of their interest

Upto 3 years of experience in Angular.

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure the functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Provide technical assistance with computer hardware and software
• Resolve issues for staff via phone, in person, or electronically
• Resolve technical issues in a timely manner using available resources within the company

We are an IIT Bombay incubated, early stage healthcare start up developing a mobile based Ai technology to help reduce health risks for women during their pregnancy. Our Founders are Harvard and Columbia University alums with extensive experience in digital health in the US and India.

Role: Back end developer ( Python + Flask/Django, Location Mumbai, Marol):

Must have:

• 1-4 years hands on experience in Core Python with preferably Flask framework for complex web and mobile applications. 
• Deployment experience
• Must have experience with Mongodb, MySQL and AWS
• Experience in Redis, Aerospike 
• Good command of API development and deployment ( G Unicorn, Supervisor, Jenkins) Algorithms, system design, OOPS concepts.
• Agility and flexibility to in start up environement with focus on customer, excellent communication skills, and high level of responsibility and responsiveness.
• Project management, scheduling, allocation and delivery.
• Proven experience in agile development, sprint planning and backlog management.

Good to Have:

Experience in Machine Learning, Dialogflow or Rasa for NLP,