Customer Support Executive

Job Title: Pricing Analyst

Location: Hyderabad

Experience: Minimum 2 years

Job Summary:

We are seeking a skilled and detail-oriented Pricing Analyst with a minimum of 2 years of experience to support strategic pricing decisions through data-driven insights. The ideal candidate will analyze market trends, competitor pricing, and internal cost structures to recommend optimal pricing strategies that drive profitability and competitiveness.

Key Responsibilities:

• Collect, analyze, and interpret data on pricing, competitors, customer demand, and market trends.
• Develop and recommend pricing strategies to balance profitability and market competitiveness.
• Monitor key financial and operational metrics including margins, costs, and sales performance.
• Collaborate with procurement teams to evaluate supplier costs and support pricing negotiations.
• Prepare pricing models, forecasts, and financial analyses to assist in business planning.
• Support sales teams with pricing recommendations and assist during contract discussions.
• Maintain pricing tools, dashboards, and databases for internal teams.
• Present findings and actionable insights to management to support strategic decision-making.
• Stay updated on market dynamics, customer behaviors, and regulatory factors influencing pricing.

Requirements:

• Bachelor’s degree in Business, Finance, Economics, or a related field.
• Minimum of 2 years of experience in pricing analysis, financial analysis, or business analytics.
• Strong analytical and quantitative skills with advanced Excel proficiency.
• Understanding of pricing models, cost structures, and profitability analysis.
• Excellent communication and presentation skills to convey insights clearly to stakeholders.
• Ability to work collaboratively across departments and manage multiple priorities.
• High attention to detail and strong problem-solving abilities.

RESPONSIBILITIES:

- Help your engineers grow their skills and experience

- Conduct code reviews, and make technical contributions to product architecture as well as get involved in solving bugs and delivering small features

- Hold regular 1:1's with all members of the team, give regular and clear feedback around the individual's performance

- Foster technical decision-making on the team, but make final decisions when necessary

- Provide oversight and leadership to a team of developers to ensure timely execution of team and project deliverables

- Maintain up-to-date skills in software development technologies and a broad understanding of the business, business needs, and how applications/assets drive and support the business

REQUIREMENTS:

- 6+ years of experience in software development and 1+ in team management.

- In-depth technical experience in at least one of the core languages, frameworks, or technologies used in backend development.

- Ability to mentor junior software developers, as well as to collaborate with all stakeholders.

- Extensive experience in developing, deploying, and integrating software solutions.

- Proficiency in documenting processes and monitoring performance metrics.

- Knowledge of best practices related to design principles, API development and software architecture.

- Ability to keep up with software industry trends and innovation.

- Exceptional interpersonal and communication skills.

About Merito :-

Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey will more than 2 decades of experience in recruitment, training, and coaching.

About the role :-

Do you have a mind that is both analytical and creative? Are you fascinated by how people use products and technology? We are seeking a Conversion Rate Optimization Specialist who embraces the combination of form and function. This individual is an experienced, data-driven professional focused on helping to evaluate and craft conversion-centric, digital strategies & experiences to help improve the metrics that matter most to business.. You should have a strong understanding and hands-on experience with A/B testing, website analytics and the UX conversion strategies & tactics that help drive performance and insights.. You’ll be working alongside a team of delightful designers, developers and digital media professionals to help deliver optimization programs .

KEY RESPONSIBILITIES :-

● Create and execute deliverables that help inform the ideal experiences for users. This could include items such as website audits, web analytics reviews, user journeys analysis, heuristic reviews, wireframes, information architecture reviews, task flows, user scenarios and persona development.

● Design, build and execute split testing, multivariate testing and other testing approaches for websites, emails and landing page

● Identify and test new technologies and practices to improve conversion rate and consumer engagement

● Use analytics platforms and other tools to monitor and analyze the outcomes from the tests

● Manage and optimize landing pages, website calls-to-action (CTAs), and lead-generating forms

● Collaborate with teams responsible for blogging, email, social media, in order to optimize each conversion path

● Increase conversion rates and drive marketing-qualified leads for our sales team

● Create design, content and development guidelines based on findings from winning tests

● Maintain a constant awareness of all competitor and industry activity.

QUALIFICATIONS AND EXPERIENCE :-

● Proficiency in using Google Analytics (Google Analytics Individual Qualification is a plus)

● Understand best practices for UI and UX for websites, applications, mobile, and desktop

● Hands-on experience using A/B testing tools (Google Optimize, Optimizely, VWO, etc.)

● Understand the importance of statistical significance when analyzing experiment results

● Ability to multitask and coordinate with multiple stakeholders

● Strong interpersonal and communication skills

● Critical-thinker and problem-solver

● Self-motivated and driven with a willingness to learn and constantly expand knowledge and skills

·        Prepare and manage project plans (project, release, sprint) with clear achievable milestones

·        Identify risks and dependencies for the projects he manages.

·        Ensure the project is implemented on time within contractual obligations.

·        Responsible for scope management and change management.

·        Follow-up with customers to resolve any dependencies and help manage issues/bottlenecks in implementation.

·        Conduct regular project review meetings.

·        Be an escalation point for implementation team to coordinate with various partners to eliminate any bottlenecks or mitigate any risks.

·        Communicate status to senior management and customers regularly.

·        Should have the ability to manage multiple projects in parallel for various customers.

·        Able to identify impact on project plan due to new changes coming up during the project execution.

·        Interface with customers and understand functional requirements and objectives

·        Working closely with customer’s / business analysts / technical architects for ensuring that right design and architecture is agreed up on for the projects.

·        Escalate issues to senior management or customer if required appropriately

·        Able to influence and implement the best practices of Agile across project teams

·        Ensure compliance with development standards, development process and the documentation requirements.

·        Continuous learning to keep abreast with developments in technology.

·        Provide guidance on functional and technical matters to all the members in the team, if required take support from external team members.

·        Participate in presentations and demonstrations of the software to customers.

·        Identify training needs for the project team to improve productivity and quality of delivery

·        Build a strong team to manage and execute the projects

·        Work with team continuously to resolve conflicts or roadblocks they have to accomplish their tasks

·        Have a periodic 1 x 1 discussion with the team members provide support where required and nominate team/peer for their achievements

·        Understand employee grievances and take initiatives to address and resolve them

·        Participate in any proposal activities as part of pre-sales activities

·        Develops excellent customer relationship and delivers great customer satisfaction

·        Displays good subject matter and technical expertise

·        Displays good people management skills

·        Retention of the key team members with high motivation

·        Demonstrates ability to follow the existing processes and strives to improve and adapt to new processes

·        Show great productivity and excellent quality deliverables.

·        Provides excellent managerial and technical leadership to the team

• The developer should be well conversant with principles of clean codeand refactoring practices.
• The developer should have experience writing unit and integration tests.
• The developer should be conversant with agile development practices.
• Prior experience in Python is a good to have but the developer should be willing to do development in Python.
• The developer is expected to collaborate with developers from other teams as well as business stakeholders in India and in US to design and develop business requirements.