Customer Support Executive

Job description

We are looking for an Academic Counsellor to join our administrative staff. The successful candidate will divide his or her time equally between administrative tasks and providing students with guidance and support. They should be able to take responsibility for nurturing,

acquiring, growing, and strengthening higher education customers across the world. Most importantly to believe in their consultative approach, identifying the needs of the customers and being able to marry off with the product offering/s.

Job Responsibility:

● Build a relationship with the learners who contact Masters’ Union, and be their guiding hand and familiarise them with the product, our vision, and the big picture.

● Understand learners' career needs and guide them with relevant information.

● Handle inbound calls and make outbound calls for follow-ups. Handle learner interactions and queries. Fix appointments and demo sessions on a daily basis.

● Provide timely and accurate responses to learners/parents.

Job description

• The BASE24 Developer at Concerto will independently own the responsibility of Development and Support
• A quick learner, proactive to changing requirements and an excellent team player is what we are looking for

Responsibilities

• Should have good understanding on BASE24 application architecture and design
• Excellent development and troubleshooting skills
• Good team player who should be able to drive internal teams and perform effective customer management
• Ensure the availability of the environment during ST,SIT, UAT
• Debug and fix system failure errors Run the Install Plans
• Review and test the install plan
• Rebuild of environments
• Ensure environment related issues are addressed on time

Essential Skills

• Expertise on ATM & POS functionality, Transaction Switching and EMV
• Understanding of Base24 source codes, change and release management, application debugging and problem resolution
• Excellent analytical and troubleshooting skills experience on Base24 ATM, POS, Schemes In-depth knowledge of Base24 Switch application
• Understanding of TAL, COBOL, S-COBOL
• Proficiency in written and spoken English Strong communication skills

Skills good-to-have:

Working experience on project Implementation in a bank or processor environment using Base24

Knowledge of transaction testing tools or simulators

Startup/shutdown maintenance of Tandem system

Deployment of code into ST, SIT and UAT environments.

Agile and scrum methodologies Knowledge of source code version control tool

Role: Software Development - Other

Industry Type: IT Services & Consulting

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

We are looking for a solution architect who can build exceptional solutions in and around Hyper-Converged Infrastructure. His/her role primarily includes ©designing the solutions around the HCI Platform used by the company to build solutions also should include the different flavors of technologies to build solutions as per the requirement of the customer.

A successful solution architect should be ahead in tech innovation taking place in the HCI field. Should be creative in identifying new software, hardware and/or platforms that can be added advantage to the solution offerings and deliver an excellent solution to the customer.

Responsibilities:

• Conduct an architectural system evaluation.
• Analyze the technology environment.
• Define a collaboration framework.
• Analyze technical and business requirements.
• Define a procedure and process to ensure solution delivery.
• Create a solution prototype.
• Take part in the technology selection.
• Comply with strategic guidelines and architecture.
• Control the solution development.
• Collaborate with project management and IT development teams.
• Deep knowledge of IT Infrastructure, HCI, HCP, SND, and Virtualization (Compute, Network and Storage).
• Strong knowledge of VDI solutions and Edge Computing.
• Excellent understanding of VMWare VX-Rail, V-San, Nutanix, HP SimpliVity (Any one technology deep knowledge is expected)
• Excellent knowledge of solution designing and documenting solutions.
• Building solutions and technical documents which are relevant for the successful execution of projects.
• Monitoring the solution implementation at a technical level to make sure that the solution is error-free, and the team is taking lesser time to deliver it.
• Good technical writing skills.
• Good communication and interpersonal skills with team and subordinates. Should be a team player and coordinate work with all the stakeholders in the project.
• Solution compliance with various laws should be known.
• Good communication skills both – written and spoken.

Requirements and Qualifications

• Bachelor’s degree in computer science, information technology, or related field
• Minimum of 3+ years experience in the Information Technology field
• Minimum of 2+ years experience in solution building
• Ability to work in a high-pressure, deadline-driven environment
• Exceptional communication and reporting skills
• Solid working knowledge in all required computer infrastructure and data center environments.
• Outstanding team-player skills and ability to delegate responsibilities effectively

Added Advantage

• Any HCI Related certificate to prove the credibility.

As an IT Technical Lead, you will play a crucial role in managing and leading a team of IT professionals. You will be responsible for providing technical guidance, overseeing project execution, and ensuring the successful delivery of IT solutions. Your expertise will be instrumental in driving innovation, implementing best practices, and maintaining a high level of technical excellence within the organization.

Key Responsibilities:

Team Leadership: Lead a team of IT professionals, including developers, engineers, and support staff. Provide guidance, mentorship, and technical expertise to ensure team members' growth and success. Foster a collaborative and positive work environment.

Technical Strategy and Planning: Develop and implement a strategic technical roadmap aligned with the organization's goals and objectives. Stay up to date with emerging technologies and trends, and assess their applicability to the organization's IT infrastructure. Make recommendations for technology adoption or enhancements.

Project Management: Oversee the execution of IT projects, including resource allocation, task assignments, and timelines. Collaborate with stakeholders to gather requirements, define project scope, and ensure successful project delivery. Monitor project progress, identify and mitigate risks, and resolve issues as they arise.

Technical Expertise: Serve as a subject matter expert in various IT domains, such as software development, infrastructure management, cybersecurity, and data management. Stay informed about industry best practices and provide guidance on technical standards, frameworks, and methodologies. Conduct research and evaluation of new technologies to support business objectives.

Collaboration and Communication: Collaborate with cross-functional teams, including business stakeholders, product managers, and other IT teams. Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders. Foster strong relationships with external vendors and partners.

Troubleshooting and Issue Resolution: Assist in troubleshooting complex technical issues and provide guidance to team members in resolving them. Identify root causes, implement corrective actions, and develop preventive measures to avoid similar issues in the future. Ensure the timely resolution of critical incidents.

Continuous Improvement: Drive continuous improvement initiatives within the IT department by identifying areas for optimization, streamlining processes, and implementing automation where applicable. Promote a culture of innovation, learning, and knowledge sharing within the team.

Qualifications and Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Proven experience in a technical leadership role, managing and leading a team of IT professionals.

Strong technical background in one or more IT domains, such as software development, infrastructure management, cybersecurity, or data management.

In-depth knowledge of industry best practices, emerging technologies, and trends.

Proficiency in project management methodologies and tools.

Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.

Strong problem-solving and troubleshooting abilities.

Demonstrated ability to drive innovation, implement process improvements, and foster a culture of continuous learning.

         3+ Yrs Senior Software Engineer - Java Developer 

EMPLOYER: Terra Pay

Headquartered in The Netherlands, TerraPay believes that the smallest payment deserves a borderless journey as safe as the largest. The company has been building an ever-expanding payments highway that empowers businesses to create transparent customer experiences with an uninterrupted, secure, and real-time global passage for every payment, however small or large. Registered and regulated across 25 global markets, TerraPay is a leading global partner to banks, mobile wallets, money transfer operators, merchants, and financial institutions, creating a more expansive and inclusive international financial ecosystem.

With access to payments infrastructure that spans the globe, their partners become beacons of the promise of global financial inclusion.

JOB DETAILS

• Seniority Level: Middle  level
• Industry: Financial Services
• Employment Type: Full-Time (In-Office)
• Job Functions: Information Technology
• Job Location: Bengaluru
• Experience: 3-6 Years

WHAT WILL BE YOUR RESPONSIBILITIES?

• Participate in a full software development lifecycle and write code that is maintainable, clear, and concise.
• Coding, troubleshooting and Multi-threaded applications.
• Producing and refactoring code without assistance.
• Internal team coordination and integration of back end 

SKILLS AND ABILITIES

• Java(J2EE) 
• JSON,SOAP/REST,XML
• Spring MVC, Spring Boot , Spring JDBC, Tomcat, Hibernate
• postgresql

WHAT ARE WE LOOKING FOR?

• Educational Qualification - B.Tech (Computer Science) /M.C.A
• 3-6  years of experience in working as software engineer - Java developer 
• Thorough understanding of coding and testing  
• Expertise with Java(J2EE)  
• Good technical level fluency (spoken and written) in English
• Understands TDD/Performance/Security/Smoke testing.
• Should have knowledge on Junit,SOAPUI,JMeter, postman & other Unit Testing framework.
• Understands feature toggling and version control.miliarity with code versioning tools 

WHAT'S IN IT FOR YOU?

• An opportunity to be a part of a fast-scaling startup in the AdTech space that offers unmatched work opportunities.
• Join us and be certain that you grow up with a growing  MNC 
• You will work in an employee friendly ambience 
• Pick up and drop facility at selected locations 

RELEASE MANAGER

Bangalore/Pune

Full Time

We are seeking a collaborative, organized, process and detail oriented Release manager to drive high quality, on-time deployment of quarterly product releases by designing, implementing and executing effective release management processes in a collaboration with global Engineering, Operations, Product Management, services and Technical Support teams.

Responsibilities

•  Managing risks and resolving challenges that impact release scope, quality, and
• schedules
• Planning release windows and cycles across portfolios, components
• Managing relationships working on interrelated processes
• Communicating crucial release plans and changes
• Measuring and monitoring progress to achieve a timely software release within
• defined budgetary limits and defined quality standards
• Producing deployment, implementation, and run books plans
• Conducting release readiness and milestone reviews
• Maintaining release schedules for every core service and ensuring it aligns with major vendors and other stakeholder. Qualifications
• Mid-Senior: 7-12+ years of experience
• Experience as a release manager leading a substantial feature/product in the enterprise
• space
• Curiosity to learn + Extreme ownership + EQ/interpersonal skills
• Enjoys streamlining complex engineering processes and wants to gain mastery ∙
• Excellent written and verbal communication skills
• Excellent analytical skills
• Structured thinking
• Experience in coordinating cross-functional work teams up to task completion.

We have a passion for excellence. We love what we’re doing and have fun doing it. We value great minds, but we’re also humble enough to rally around the best solution, regardless of whose idea it was. We appreciate talent, and we are always on the lookout for the right people to join us. dial for info nine one zero one four double three eight one two.

About the product

Docexa provides a suite of tools for doctors that can help them create their digital presence with their own page, run online consultations, manage their daily calendar and more!

We are completely revamping the current platform and building it from scratch. This is the biggest project we have taken on till date and this will move our product from the 90s to the future.

What your role will involve:

We have a basic design language and a design system which can be extended to build rest of the product. You are going to have full ownership of this.

You are not just going to be designing mock ups. You will be involved in strategic product thinking to solve real user and business problems, ideate on user flows and take responsibility of user testing, prototypes, visual design, animations and production of spec and assets.

In this role, you will report to the Product Manager and run things collaboratively.

Minimum Requirements:

Most importantly, you need to be super passionate about design and obsessive about detail while having a good sense of users and a keen interest to understand broad business goals.

Other than that you need to have:

• 2+ years of experience in UI/UX designs
• Comfortable being the only designer in the team
• A classy taste for colors and clean design
• Proficiency in Figma
• Ability to put user needs over your own preferences in design decisions
• Strong verbal and written communication with the ability to express design ideas
• Ability to put your ego aside and take feedback with an open mind

• Employee need to attend the calls and help the existing customer with there queries .
• There are no Targets 
• No sales
• Inbound Process.

Facility :

1. Pick and drop
2. Rotational Shifts
3. Rotational offs
4. Bank Holidays offs