Customer Support Executive

Location: Hyderabad, Hybrid, Remote

We’re looking for a Lead Machine Learning Engineer to help us transform the Insurtech space. You’ll build intelligent agents and models that read, reason, and act.

Insurance ops are broken. Underwriters drown in PDFs. Risk clearance is chaos. Emails go in circles. We’ve lived it – and we’re fixing it. Bound AI is building agentic AI workflows that go beyond chat. We orchestrate intelligent agents to handle policy operations end-to-end:

• Risk clearance.

• SOV ingestion.

• Loss run summarization.

• Policy issuance.

• Risk triage.

No hallucinations. No handwaving. Just real-world AI that executes – in production, at scale.

What We’re Looking For

•  Deep, hands-on experience in GenAI, LLM fine-tuning, and multi-agent orchestration frameworks (LangChain, DSPy, Haystack, or similar), with a track record of delivering production-ready systems.
• 6+ years of proven experience in Machine Learning and AI engineering, with a strong emphasis on leadership, architecture ownership, and scaling ML systems in real-world environments.
• A solid ML/AI engineering background spanning both foundational modeling (NLP, transformers, RAG) and traditional machine learning approaches.
• Strong Python engineering skills — you write clean, scalable, production-ready code, not just research notebooks.
• A startup mindset — curiosity, speed, resourcefulness, and a relentless focus on shipping solutions that move the needle.
• Proven ability to mentor and guide ML specialists and engineers, fostering technical growth and best practices within a fast-paced team.
• Bonus: Experience in insurance tech or document intelligence (SOVs, Loss Runs, ACORDs) is highly valued.

What You’ll Be Doing

•  Own, design, and optimize major architectural components within our AI infrastructure, ensuring scalability, reliability, and performance.
• Lead the development of GenAI agents for real-time decision-making, workflow orchestration, and modular multi-agent systems interacting with APIs, humans, and other agents.
• Design and build foundation-model-based pipelines to read, extract, and reason over complex insurance documents.
• Architect and maintain auto-adaptive, feedback-driven workflows that optimize dynamically based on data quality, operational context, and risk signals.
• Provide hands-on technical leadership across AI/ML projects, ensuring scalable, production-grade code and robust deployments.
• Mentor, coach, and grow a team of ML specialists and engineers, fostering a culture of engineering excellence, continuous learning, and innovation.
• Collaborate closely with product, engineering, and operations leaders to prioritize AI-driven solutions that directly impact our customers’ workflows.

Who We Are

• Bound AI was born inside OIP InsurTech – a 1000+ person global company that powers operations for MGAs and brokers across the U.S.
• We’re backed, battle-tested, and already deployed in the wild. This isn’t “build it and they might come.” The market is here – and we’re scaling fast.

As a partial Google-acquired company, we’re proving success doesn’t come by accident.

Benison has a history of demonstrating growth by innovation. We re-invest our profits back into the initiatives for growth of our people and the company. The culture, technology innovations, customer service, our actions are aligned to our values. Our value and culture is the reason why our people stay with Benison much longer than industry standards

Get the best from your life with Benison

Join the Benison Developer Family*

Benison Technologies is filled with passionate people who lead fascinating lives. You’ll fit right in. From the amazing benefits, mentorship, growth opportunities and team bonding activities, we help you thrive while experiencing the Benison life.

Roles & Responsibilities

• Develop detailed software functional specification, articulate system/software architecture specifications for product features to meet product requirements

• Design and implement new functions mainly in C/C++

• Work on Networking and security modules in L4-L7

• Peer code reviews

• Write unit tests using C++

Requirements

• Experience 4 - 20 years within SW development

• Excellent C/C++ and object-oriented programming skills

• Excellent design analysis skills, including experience with software modeling,

• high-availability, software reuse, performance, testability, and extensible

• Excellent Networking programming skills on Linux L4- L7

• Structured and thorough with analytical and troubleshooting skills

• Highly motivated team player

• Agile way of working

Type of work

L4 - L7 Developer

For more information you may visit *

https://benisontech.com/" target="_blank">https://benisontech.com/

Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices globally and powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.

We’re looking to add a Software Engineer II to an already awesome engineering team for Community. You will be responsible for building and maintaining multiple SaaS applications in the social media space. You will work in small, cross-functional teams and love delivering value to our customers through shipping code. We deploy as often as we can and would love you to deploy to production beginning day one.

• Develop high-quality code to implement features that help analytics 
• Write unit tests for all new code 
• Improve code quality by applying solid design principles 
• Perform code reviews 
• Exhibit end-to-end ownership of a feature/task/bug 
• Work closely with Engineering Manager and Lead Engineer to suggest and implement architectural / design changes 
• Work closely with Product manager, Product Design team to ideate and build feature enhancements

• A Graduate in Computer Science or equivalent degree
• Experienced in building enterprise grade products for minimum of 2 years, that are highly scalable
• Experienced with building Frontend Applications and well versed with Javascript/ReactJS Design patterns, Object Oriented JS, including DOM Manipulation
• Familiarity with Rest API frameworks and patterns 
• Well versed with one or more of these technologies: 
• Frontend: Frameworks - ReactJS, AngularJS, NodeJS, Apollo 
• CSS, TypeScript, Bootstrap, ESLint 
• Unit Testing Frameworks - Jest
• Programming Languages: Java
• Backend: DropWizard, Spring Boot etc
• Storage: MySQL
• Someone who understands git, pull requests and good software development practices 

• Knowledge of one or more of the following:
• GraphQL, Elasticsearch, Redis, MySQL
• Familiarity with Build Systems like Jenkins, AWS Services (EC2, CloudFormation) 
• An engineer who writes testable and modular code
• Someone who understands git, pull requests and good software development practices
• Basic understanding of social media domain

• Programming is not just about writing code, it is about solving user’s problems
• Engineering is about creating meaningful user experience
• Autonomy is awesome and technology will shape the future

Awesome Culture

• Performance Driven
• Flexible Working hours

Great Benefits

• Health, Dental & Vision insurance
• Gym Allowance
• Well stocked Pantry
• Commute and leave allowance
• Generous leave policy

Competitive Compensation

• Among the best in industry
• Annual bonus

Equal employment opportunity

• Our employment practises 

• React Js
• React Native
• Android Development
• Mobile Technology

• 5-7 years of experience on Android Java-based mobile applications and systems development
• Strong command of Android Java. Exposure towards Android SDK
• Strong knowledge of the various packages on the Android App development stack layouts, intents, widgets, content providers, touch handling, drawing, location services, media interfaces, network, storage, security/cryptography, SQLite, etc.
• Knowledge of web services and serialization techniques like REST, SOAP, XML, JSON & framing
• A strong penchant for Object-Oriented Design and CS fundamentals
• Experience in working with version control, bug tracking, continuous integration, and other productivity enhancement software like TFS, Bugzilla, Jira, etc.
• Prior experience in working in Agile software methodologies
• Taking responsibility and ownership in the team's work, team player, and good communication skills
• Hands-on experience in developing native Android applications.
• Understanding of Android design patterns, memory management, file I/O, concurrency, and multithreading.
• Knowledge of working with network & battery optimizations, APIs, external libs, SDKs, Analytics, UI, visualizations & animations
• Preferred knowledge on Connectivity, Bluetooth protocols/ BLE.
• Working knowledge and hands-on with Database management such as SQL and contemporary technologies at their backend
• Experience in Unit Testing and TDD practices. Usage of Junit/Mockito/Espresso kind of test frameworks
• Eclipse or any IDE usage
• Published one or more applications in an Android marketplace and knowledge on the process of making the app live.
• Experience in working on applications with react native is a plus.
• Able to create a UI and UX that would make the app simple to use and delight users.
• Able to fix the occurring bugs and iteratively improve the app, include newer features, and keep the app up to date with all the Android updates/ libraries that will be released.
• Have an eye for new upcoming technologies and be able to evaluate and implement the same to enhance development efficiency.
• To succeed in this role, you should have the following skills and experience
• B.E/B.Tech/M.Tech/MCA or equivalent qualification

As an early hire on the core team, you’ll work on shaping projects, big and small, over short three week sprints. We’re a small team, but we get a lot of features shipped. You would be responsible for driving full-stack projects from prototype to finished stage with a lot of autonomy and creativity. This is an exciting time to join the team. We've found solid early traction, have strong basic foundations and are pushing aggressively into some incredible new feature builds. We have a small team, so you can make an incredible impact on our product very quickly. 

Responsibilities:

• Own the design of the overall architecture of the web application
• Implement a robust set of services and effective APIs to power the web application
• Build reusable and manageable code and libraries for future use
• Optimize the application for maximum speed and scalability
• Translate UI/UX wireframes to visual elements
• Develop and handle well-functioning databases and applications
• Test software to ensure responsiveness and efficiency 
• Troubleshoot, debug and upgrade software
•  

Experience:

• Proven expertise in shipping features in Ruby on Rails. Strong background in Ruby on Rails, HTML, CSS, and JavaScript
• Strong experience in driving thought leadership and technical architecture
• Experience with mentoring juniors in the team

You are a fit if :

• You are a skilled coder. We need candidates with a strong history of shipping features in Rails with clean maintainable code. 
• You are a good communicator and a really good writer. Since we are async and remote most of our work is written. You'll need to be able to proactively communicate in concise, clear, simple writing.
• You are an expert project manager. You need to be able to break down a large, complex business deliverable into executable pieces that can be managed as individual user stories. You need to be able to keep a project on track and cut scope when needed.
• You don't need babysitting and are a Manager of One. We love people who have started companies or have freelanced in the past. You take ownership and take things across the finish line. Especially in our remote async approach, you'll need to be intrinsically motivated and keep your projects on track.
• You have strong business and product acumen. This job isn't just writing code, we solve real business problems for real people. That means you need to be able to look beyond the user story, have empathy for our end users, and solve real problems for them.

About Us:

We're solving a problem that 62% of Americans have

62% of Americans last year thought about starting a business. The #1 reason they didn’t was because they didn’t know where to start. Currents options are:

1. Going independent which is risky: no support or direction
2. Paying a franchise which is expensive:  franchises charge $100K+ fees to get started, take 10% of topline revenue, don't provide marketing support or technology

The market we're going after is bigger than e-Commerce

We’re disrupting the $2.3T franchise industry by removing the franchise fee and offering a tech-enabled franchise like product.

We’re starting with home painting where our biggest competitor is https://certapro.com/">CertaPro a $550M revenue franchise (1% market share) before quickly taking on https://www.neighborlybrands.com/our-brands/">Neighborly Brands as we expand categories (pest control, lawn care, etc.).

As we expand categories, our customer does not change

Our customer is an aspiring business owner, like https://www.linkedin.com/in/nicklaforest">Nick or https://www.linkedin.com/in/hardin-h-hawes-9ba6a72/">Hardin who doesn't care what type of business they start, as long as it is profitable. Our customers are not actually the one painting houses or completing roofing jobs, rather they are the one that hires people to do the job. Our customer has years of experience in sales and general management, which makes them suitable for any type of business — which is why as we expand to 100 categories, our customer does not change.

Our solution is an end to end platform to help you start, grow and run a business

Main Street is a combination of well-known technology platforms that provides an Uber-like simple experience in starting a business

• https://stripe.com/atlas">Stripe Atlas: Helping you incorporate and set up legal logistics for your business
• https://www.duolingo.com/">Duolingo: Learn a new skill (in our case it is about a specific type of business)
• https://www.shopify.com/online/ecommerce-solutions">Shopify: The operating tools to run your business
• https://www.womply.com/">Womply: A marketing stack to drive your customer

We're backed by top investors and built a world-class team

We're a seed-stage startup and have raised $10M+ from top investors including Greylock and Khosla. Our team previously worked at places like DoorDash, OpenDoor, Amazon, and OYO.

1. Experience of design and/or development experience with .NET, C#, ASP.NET MVC, APIs, AngularJs and/or Angular, Windows Forms and SQL Server in an n-tier architecture.
2. Strong background in object-oriented development techniques
3. Solution Design Patterns and Best Practices, eg. SOA
4. Database design and development (Microsoft SQL Server)
5. Experience with APIs, Web Services, WCF and Service Oriented Architecture a plus
6. Experience with concurrent development source control (Git) and continuous integration.
7. Understanding of Software Development Life Cycle and Agile methodologies.