Customer Support Executive

Job Title : Solution Architect – Denodo

Experience : 10+ Years

Location : Remote / Work from Home

Notice Period : Immediate joiners preferred

Job Overview :

We are looking for an experienced Solution Architect – Denodo to lead the design and implementation of data virtualization solutions. In this role, you will work closely with cross-functional teams to ensure our data architecture aligns with strategic business goals. The ideal candidate will bring deep expertise in Denodo, strong technical leadership, and a passion for driving data-driven decisions.

Mandatory Skills : Denodo, Data Virtualization, Data Architecture, SQL, Data Modeling, ETL, Data Integration, Performance Optimization, Communication Skills.

Key Responsibilities :

• Architect and design scalable data virtualization solutions using Denodo.
• Collaborate with business analysts and engineering teams to understand requirements and define technical specifications.
• Ensure adherence to best practices in data governance, performance, and security.
• Integrate Denodo with diverse data sources and optimize system performance.
• Mentor and train team members on Denodo platform capabilities.
• Lead tool evaluations and recommend suitable data integration technologies.
• Stay updated with emerging trends in data virtualization and integration.

Required Qualifications :

• Bachelor’s degree in Computer Science, IT, or a related field.
• 10+ Years of experience in data architecture and integration.
• Proven expertise in Denodo and data virtualization frameworks.
• Strong proficiency in SQL and data modeling.
• Hands-on experience with ETL processes and data integration tools.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to lead technical discussions and influence architectural decisions.
• Denodo or data architecture certifications are a strong plus.

Position Responsibilities :

Job Description

We are seeking a highly motivated c to join our Infrastructure team. This is a hands-on role for someone who enjoys day-to-day infrastructure operations (servers, storage, tickets) and is passionate about transforming manual processes into intelligent, automated workflows using GenAI and modern automation platforms.

The ideal candidate has a strong engineering and scripting background, thrives in collaborative environments, and is excited to work closely with infrastructure engineers and team leads to understand how work gets done today—and then automate it.

This role blends traditional infrastructure operations with next‑generation automation, making it ideal for someone who wants to shape the future of infrastructure operations using platforms such as Power Platform, Tines, and GenAI tools (e.g., Claude).

Key Responsibilities

Infrastructure Operations (Core)

• Perform day-to-day infrastructure operations, including:
• Server provisioning and builds (Windows/Linux)
• Storage administration and lifecycle tasks
• Incident, request, and problem tickets via ITSM platforms
• Support operational hygiene such as patching, compliance checks, renewals, and standard infra maintenance
• Participate in on-call rotations and operational escalations as required

Automation & GenAI Enablement (Primary Focus)

• Identify repetitive, manual, or error-prone infrastructure processes and automate them end-to-end
• Work directly with infrastructure engineers, SMEs, and team leads to:
• Understand current-state processes
• Map workflows and decision points
• Translate them into automated and AI-assisted solutions
• Design and build automation using:
• Microsoft Power Platform (Power Automate, Logic Apps, Copilot Studio)
• Tines for event-driven and security/infrastructure workflows
• GenAI tools (e.g., Claude, Copilot) for decision support, ticket enrichment, summarization, and remediation logic
• Integrate automation with infrastructure and ITSM tools (ServiceNow, scripting engines, APIs, schedulers)

Engineering & Scripting

• Develop and maintain scripts and automation using:
• PowerShell (primary)
• Python, Bash, or similar languages (as applicable)
• Build reusable automation components, libraries, and templates
• Implement guardrails, logging, error handling, and rollback mechanisms
• Create documentation, runbooks, and knowledge articles for automated workflows

Collaboration & Continuous Improvement

• Partner with cross-functional teams (server, storage, network, security, endpoint) to standardize and automate shared workflows
• Continuously look for opportunities to apply AI for:
• Ticket triage and enrichment
• Root cause analysis
• Compliance drift detection
• Infrastructure lifecycle insights
• Track and communicate automation outcomes (time saved, risk reduced, ticket volume decreased)

Required Qualifications

• 5+ years of experience in infrastructure operations (servers, storage, virtualization, or cloud)
• Strong scripting and automation skills (PowerShell required; Python preferred)
• Hands-on experience with infrastructure workflows such as provisioning, patching, compliance, and lifecycle management
• Demonstrated ability to analyze processes and convert them into automated solutions
• Experience working directly with engineers and technical stakeholders to improve operational processes
• Comfort using APIs, webhooks, and integrating multiple systems

Preferred Qualifications

• Experience with Power Platform, Logic Apps, or similar low-code automation tools
• Experience with Tines or comparable orchestration platforms
• Hands-on exposure to GenAI tools (Claude, Copilot, or equivalent) for operational automation or engineering productivity
• Familiarity with ITSM tools (ServiceNow preferred)
• Experience in hybrid environments (on‑prem + cloud)
• Strong documentation and communication skills

What Success Looks Like

• Manual infrastructure tasks are replaced with reliable, observable automation
• Engineers spend less time on repetitive work and more time on high-value engineering
• Incidents and tickets are enriched, routed, or resolved faster through AI-assisted workflows
• Infrastructure processes are consistent, scalable, and easier to operate

Job Description

The Jr. Pricing Analyst is responsible for analyzing market trends, competitor pricing, and internal cost structures to recommend optimal pricing strategies. This role works closely with sales, procurement, finance, and product teams to ensure pricing decisions support business objectives, profitability, and competitiveness in the market. Key Responsibilities • Collect, analyze, and interpret pricing data, including competitor analysis, customer demand, and market trends. • Develop, evaluate, and recommend pricing strategies that maximize profitability while maintaining competitiveness. • Monitor key metrics such as margins, costs, and sales performance to assess the effectiveness of pricing models. • Partner with procurement/sourcing teams to evaluate supplier costs and negotiate pricing terms. • Prepare pricing models, forecasts, and financial scenarios to support business planning and decision-making. • Support sales teams with pricing recommendations and provide guidance during contract negotiations. • Create and maintain pricing databases, tools, and dashboards for internal stakeholders. • Present findings and insights to management, supporting strategic decisions with data-driven analysis. • Stay up to date with industry trends, customer behaviors, and regulatory changes impacting pricing. Qualifications & Skills • Any Bachelor’s degree • Proven experience in pricing analysis, financial analysis, or business analytics for at least a year. • Strong analytical and quantitative skills, with expertise in Excel. • Knowledge of pricing strategies and cost analysis. • Excellent communication and presentation skills to explain complex data insights to non technical stakeholders. • Ability to work cross-functionally and influence decision-making in a fast-paced environment. • Attention to detail and strong problem-solving skills.

Description

We are seeking a skilled and detail-oriented Software Developer to automate our internal workflows, develop tools for internal use that are used by our development team.

We follow the following practices: unit testing, continuous integration CI, continuous deployment CD, and DevOps.

We have codebases in go, java, python, vue js, bash and support the development team that develops C code.

You need to like challenges, explore new fields and find solutions for problems.

You will be responsible for coordinating, automating, and validating internal workflows and ensuring operational stability, and system reliability.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 2+ years in professional software development
• Solid understanding of software development patterns like SOLID, GoF or similar.
• Experience automating deployments for different kinds of applications.
• Strong understanding of Git version control, merge/rebase strategies, tagging.
• Familiarity with containerization (Docker) and deployment orchestration (e.g., docker compose).
• Solid scripting experience (bash, or similar).
• Understanding of observability, monitoring, and probing tooling (e.g., Prometheus, Grafana, blackbox exporter).

Preferred Skills

• Experience in SRE
• Proficiency in CI/CD tooling (e.g., GitHub Actions, Jenkins, GitLab).
• Familiarity with build tools like Make, CMake, or similar.
• Exposure to artifact management systems (e.g., aptly, Artifactory, Nexus).
• Experience deploying to Linux production systems with service uptime guarantees.

Responsibilities

• Develop new services that are needed by SRE, Field or Development Team by adopting unit testing, agile, clean code practices.
• Drive the CI/CD pipeline and maintain the workflows, using tools such as GitLab, Jenkins
• Deploy the services and implement and refine the automation for different environments.
• Operate: The services that the SRE Team developed.
• Automate release pipelines: Build and maintain CI/CD workflows using tools such as Jenkins and GitLab.
• Version control: Manage and enforce Git best practices, branching strategies (e.g., Git Flow), tagging, and release versioning.
• Collaboration: Work closely with developers, QA, and product teams to align on release timelines and feature readines
• Success Metrics
• Achieve >99% service up time with minimal rollbacks.
• Delivery in time, hold timelines.

Benefits

Enjoy a great environment, great people, and a great package

• Stock Appreciation Rights - Generous pre series-B stock options
• Generous Gratuity Plan - Long service compensation far exceeding Indian statutory requirements 
• Health Insurance - Premium health insurance for employee, spouse and children 
• Working Hours - Flexible working hours with sole focus on enabling a great work environment 
• Work Environment - Work with top industry experts in an environment that fosters co-operation, learning and developing skills 
• Make a Difference - We're here because we want to make an impact on the world - we hope you do too!

Why Join RtBrick

Enjoy the excitement of a start-up without the risk!

We're revolutionizing the Internet's backbone by using cutting-edge software development techniques. The internet and, more specifically, broadband networks are among the most world's most critical technologies, that billions of people rely on every day. Rtbrick is revolutionizing the way these networks are constructed, moving away from traditional monolithic routing systems to a more agile, disaggregated infrastructure and distributed edge network functions. This shift mirrors transformations seen in computing and cloud technologies, marking the most profound change in networking since the inception of IP technology. 

We're pioneering a cloud-native approach, harnessing the power of container-based software, microservices, a devops philosophy, and warehouse scale tools to drive innovation. 

And although RtBrick is a young innovative company, RtBrick stands on solid financial ground: we are already cash-flow positive, backed by major telco investors like Swisscom Ventures and T-Capital, and our solutions are actively deployed by Tier-1 telcos including Deutsche Telekom (Europe's largest carrier), Regional ISPs and City ISPs—with expanding operations across Europe, North America and Asia. 

Joining RtBrick offers you the unique thrill of a startup environment, coupled with the security that comes from working in a business with substantial market presence and significant revenue streams. 

We'd love you to come and join us so why don't you embrace the opportunity to be part of a team that's not just participating in the market but actively shaping the future of telecommunications worldwide

Job Responsibilities:

● Understanding client's core product or service, the target audience & market, the problem

that the product or service intends to solve

● Campaign planning on a month to month basis that go with client’s business objectives

● Coming up with ideas that are forward-thinking and in-line with current media trends &

client’s personality & business objectives

● Demonstrate a clear understanding of campaign objectives and devise creative

communication strategies to achieve them

● Writing copies following brand guidelines

● Offer creative ideas and encourage others to share their ideas

● Edit and fact-check pieces of content generated by colleagues and offer feedback when

necessary

● Push clients towards fresh, exciting ideas

Requirement:

● Good communication skills, written and spoken.

● Ability to interact, communicate and present ideas.

● Professionalism regarding time and deadlines.

Below is the need for SFCC folks for Salesforce account. We require technically very strong resources. The rounds of interview will be L1 + client interview –

• The candidate should be very strong in B2B.
• The candidate should be having sound end to end project experience and should be able to independently handle customer scenarios . 
• The candidate is expected to have understanding and working knowledge of latest SFCC features.
• The candidate should have a sound customer facing experience.
• The candidate should have good written and verbal communication.

We are looking for a Java Developer with experience in building high-performing, scalable, enterprise-grade applications.

You will be part of a talented software team that works on mission-critical applications. Java developer roles and responsibilities include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.

Java developer responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems.

• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

• BS/MS degree in Computer Science, Engineering or a related subject
• Proven hands-on Software Development experience (Microservices & Springboot)
• Proven working experience in Java development
• Hands on experience in designing and developing applications using Java EE platforms
• Object Oriented analysis and design using common design patterns.
• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
• Experience in the Spring Framework
• Experience in developing web applications using at least one popular web framework (Spring MVC)
• Experience with test-driven development