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Customer Support Associate
Customer Support Associate
Pipaltree AI's logo

Customer Support Associate

Mudit Tanwani's profile picture
Posted by Mudit Tanwani
3 - 6 yrs
₹12L - ₹20L / yr
Hyderabad
Skills
Technical support
Communication Skills
Soft skills

Be the client’s go‑to

  • Act as the first point of contact for everyday questions. Pull in the CEO/CTO/Partner only when needed.
  • Send regular, clear updates. Set next steps and dates. Nudge gently but firmly for client deliverables (lists, approvals, sign‑offs).
  • Run friendly product demos and help clients self‑serve so they’re not stuck waiting on us.
  • Answer “how does this work?” in plain English. When there’s a request, document it and report to the Product team.
  • QA runs and dashboards before sharing. Check data accuracy, consent, and eligibility.

Run studies smoothly

  • Set up the essentials (WhatsApp/Meta Business, channels, permissions) with the tech team.
  • Create and maintain simple templates for conversations, cohorts, outreach, and updates.
  • Manage cohorts: load lists, schedule, monitor response health, fix issues, and rerun if necessary.


Huge Plus: Ability to learn and apply new tools regularly.

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Shubham Vishwakarma

Full Stack Developer - Averlon
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About Pipaltree AI

Founded :
2023
Type :
Product
Size :
0-20
Stage :
Raised funding

About

We are building The first AI driven brand health measurement system in the world. We conduct real conversations with real customers at scale to understand health of the brand and provide actionable insights.

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Candid answers by the company

What does the company do?
What is the location preference of jobs?

We help build stronger brands..

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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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