As a Customer Success Associate, you’ll be the driving force behind exceptional learner experiences - from the moment they join to achieving their career goals. Your mission? Enhance user love and transform learning journeys into success stories!
What You'll Do:
- Manage the Learner Journey: Own the entire user lifecycle, from onboarding to post purchase support, ensuring a seamless and rewarding experience.
- Be the Voice of LearnTube: Engage with learners via calls, chat, and email, resolving queries, offering guidance, and ensuring they get the most out of our courses.
- Drive Performance Excellence: Meet and exceed key performance metrics: quality, productivity, and user feedback, setting new standards for success.
- Build Strong Relationships: Go beyond solving queries, foster deep learner engagement and loyalty by actively listening and responding to their needs.
- Elevate the Learning Experience: Ensure every paid learner receives top-notch attention and support, making their upskilling journey smooth and enjoyable.
- Support Career Success: Help learners land their dream jobs by providing career guidance, insights, and expert assistance in job placements.
- Operational Excellence: Own performance metrics like CSAT, first response time, resolution speed, and ticket volume along with building internal SOPs for scalable, predictable learner support.
What makes you a great fit?
Must-Haves:
- 2-4 years of Customer Success and/or Operational Strategy experience
- Proven ability to think in systems and processes, not just in one-off fixes
- Experience building SOPs, quality standards, or scalable support mechanisms
- Strong ownership mindset with the ability to self-manage and self-prioritize
- Excellent communication (written + spoken) and problem-solving skills
- Familiarity with CRMs, Excel/Sheets, dashboards, and support tools
Nice-to-Haves:
- Experience in EdTech, career platforms, or skilling-focused ecosystems
- Worked in a scale-up where LTV, user experience, and operational rigor co-exist
- An eye for identifying learner friction and converting it into delight
About Us:
At LearnTube, we’re on a mission to make learning accessible, affordable, and engaging for millions of learners globally. Using Generative AI, we transform scattered internet content into dynamic, goal-driven courses with: AI-powered tutors that teach live, solve doubts in real time, and provide instant feedback. Seamless delivery through WhatsApp, mobile apps, and the web, with over 1.4 million learners across 64 countries.
Meet the Founders:
LearnTube was founded by Shronit Ladhani and Gargi Ruparelia, who bring deep expertise in product development and ed-tech innovation. Shronit, a TEDx speaker, is an advocate for disrupting traditional learning, while Gargi’s focus on scalable AI solutions drives our mission to build an AI-first company that empowers learners to achieve career outcomes. We’re proud to be recognised by Google as a Top 20 AI Startup and are part of their 2024 Startups Accelerator: AI First Program, giving us access to cutting-edge technology, credits, and mentorship from industry leaders.
Why Work With Us?
At LearnTube, we believe in creating a work environment that’s as transformative as the products we build. Here’s why this role is an incredible opportunity:
- Cutting-Edge Technology: You’ll work on state-of-the-art generative AI applications, leveraging the latest advancements in LLMs, multimodal AI, and real-time systems.
- Autonomy and Ownership: Experience unparalleled flexibility and independence in a role where you’ll own high-impact projects from ideation to deployment.
- Rapid Growth: Accelerate your career by working on impactful projects that pack three years of learning and growth into one.
- Founder and Advisor Access: Collaborate directly with founders and industry experts, including the CTO of Inflection AI, to build transformative solutions.
- Team Culture: Join a close-knit team of high-performing engineers and innovators, where every voice matters, and Monday morning meetings are something to look forward to.
- Mission-Driven Impact: Be part of a company that’s redefining education for millions of learners and making AI accessible to everyone.
Shubham Vishwakarma
Full Stack Developer - Averlon
About LearnTube.ai
About
At LearnTube, we're reimagining how the world learns making education accessible, affordable, and outcome-driven using Generative AI. Our platform turns scattered internet content into structured, personalised learning journeys using:
- AI-powered tutors that teach live, solve doubts instantly, and give real-time feedback
- Frictionless delivery via WhatsApp, mobile, and web
- Trusted by 2.2 million learners across 64 countries
Founded by Shronit Ladhani and Gargi Ruparelia, both second-time entrepreneurs and ed-tech builders:
- Shronit is a TEDx speaker and an outspoken advocate for disrupting traditional learning systems.
- Gargi is one of the Top Women in AI in India, recognised by the government, and leads our AI and scalability roadmap.
Together, they bring deep product thinking, bold storytelling, and executional clarity to LearnTube’s vision. LearnTube is proudly backed by Google as part of their 2024 AI First Accelerator, giving us access to cutting-edge tech, mentorship, and cloud credits.
Tech stack
Candid answers by the company
At LearnTube, we’re on a mission to make learning accessible, affordable, and engaging for millions of learners globally. Using Generative AI, we transform scattered internet content into dynamic, goal-driven courses with:
- AI-powered tutors that teach live, solve doubts in real time, and provide instant feedback.
- Seamless delivery through WhatsApp, mobile apps, and the web, with over 1.4 million learners across 64 countries.
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