Content Writer

Customer Success and Support Executive @ Kwikpic

Location: Mumbai / Kolkata (Hybrid)

About us:

Kwikpic is an AI based photo sharing platform based in Mumbai, enabling effortless, high-quality image sharing through features like instant face recognition, smart gallery creation, branded galleries, desktop apps (for macOS & Windows), digital flipbook albums, and more.

Since its launch, Kwikpic has seen exceptional adoption—processing over 200 million uploaded photos, powering 150,000+ events, onboarding 13,100+ photographers and businesses, and achieving 1 million verified users organically within just 18 months 

Why Join Us?

As a Customer Success Associate at Kwikpic, you’re not just supporting users; you’re guiding photographers, businesses, and event professionals toward their ideal photo-sharing experience. You’ll help users leverage features like AI-enabled uploads, custom galleries, digital albums, and more, ultimately growing retention, satisfaction, and revenue.

Key Responsibilities:

• Provide timely assistance to customers via email, chat, and phone, resolving technical and account-related issues.
• Guide new users through the platform, ensuring a smooth start and full adoption of Kwikpic features
• Monitor account health, proactively address concerns, and help customers maximize the platform’s value.
• Maintain strong, ongoing relationships with customers, conducting check-ins and ensuring continued customer satisfaction
• Work cross-functionally with sales, product, and support teams to deliver exceptional customer experiences and communicate feedback

Qualifications:

• Bachelor’s degree (preferably in Business, Communications, or related fields).
• 1+ years of experience in Sales, Customer Success, Account Management, or Support, preferably in SaaS, digital products, or subscription-based services.
• Fluent in English and Hindi
• Excellent communication, empathy, and client engagement skills.
• Comfortable using CS tools, CRM, and analytics platforms (e.g., Gainsight, HubSpot, Salesforce, or in-house tools).
• Strong problem-solving mindset with a love for helping customers succeed.

Required Skills:

• 4+ years of experience in embedded software development.
• 2 - 4 years of hands-on experience in C/C++ programming.
• Knowledge of TCP/IP internals and common network protocols such as DHCP, DNS, IPV4/IPV6, NAT
• In-depth knowledge of Layer 2 and Layer 3 protocols (Ethernet, IP, TCP/UDP, MPLS, BGP, OSPF)
• In-depth knowledge of RDK-B architecture, TR-069/TR-181, and networking stacks
• Work on TR-069, TR-181 data models, and DOCSIS / DSL / GPON technologies
• Experience and knowledge on IEEE802.11/Wi-Fi protocols such as WPA, RADIUS, WPS, 802.11n/ac/ax/be, mesh networking

Business Analyst (EDI Domain)

Role Summary:

Acts as the bridge between business users and the technical team, gathering requirements and ensuring alignment with migration goals.

Key Responsibilities:

• Document functional requirements for EDI migration.
• Analyze customer-specific configurations and needs.
• Facilitate workshops with SMEs and stakeholders.
• Validate technical solutions against business expectations.
• Support change management and training.

Skills Required:

• Experience in logistics and transportation EDI systems.
• Strong understanding of customer-specific EDI needs.
• Requirements gathering and documentation skills.
• Excellent stakeholder communication and facilitation skills.

Familiarity with process mapping tools.

Role Overview

We are looking for an Engineering Manager who thrives in a fast-paced startup environment, is hands-on with development, and can lead our engineering team to build and scale robust, high-performing systems. You will drive architectural decisions, mentor a team of talented engineers, and collaborate closely with product, design, and business teams to execute our ambitious roadmap. You will be at the forefront of scaling our infrastructure to support billions of messages, ensuring real-time engagement for businesses at scale.

Key Responsibilities

• Technical Leadership: Own the engineering roadmap, ensuring scalability, reliability, and performance of our systems.
• Hands-on Development: Dive into the code when necessary, set high coding standards, and lead by example.
• Team Management: Lead, mentor, and scale a high-performing engineering team, fostering a strong culture of ownership and innovation.
• System Scalability: Architect and optimize scalable and resilient backend & frontend systems handling millions of messages per day.
• High Availability & Performance: Design systems that can handle billions of API calls and ensure minimal downtime.
• Agile Execution: Drive sprint planning, prioritization, and timely delivery of features in an agile development environment.
• Collaboration: Work closely with product, design, and business teams to align engineering efforts with company goals.
• DevOps & Security: Ensure best practices for CI/CD, cloud infrastructure (AWS/GCP), and security compliance.
• Tech Stack Evolution: Stay ahead of emerging technologies and drive innovation in AiSensy’s architecture.

What You Bring

• 8+ years of experience in software development, with at least 2 years in a leadership/managerial role.
• Expertise in modern tech stacks – Proficiency in MERN (MongoDB, Express, React, Node.js) stack or similar.
• Strong knowledge of cloud platforms (AWS) and microservices architecture.
• Proven experience in scaling high-traffic, distributed systems handling billions of messages per month.
• Hands-on experience with Docker, Kubernetes, and CI/CD pipelines.
• Strong problem-solving skills and an ability to hustle in a fast-paced startup environment.
• Excellent communication skills and a data-driven decision-making approach.
• Passion for building great products, coaching engineers, and driving tech excellence.

What We Offer

• Competitive Compensation & Benefits aligned with your experience and the impact you bring.
• Opportunity for Growth in a rapidly expanding B2B SaaS company.
• Cutting-Edge Technology & Projects in the WhatsApp Business API and Click to WhatsApp Ads space.
• Collaborative Work Environment that fosters innovation, learning, and career development.
• Flexible & Inclusive Culture, where every team member has a voice and the chance to make a significant impact.

• Work closely with partners to gain a comprehensive understanding of the company’s hiring needs for each position, and meet competitive hiring goals and expectations
• Manage the full recruiting lifecycle across a variety of open roles helping management find, hire, and retain quality talent
• Grow and foster high-touch relationships with a database of qualified active and passive talent to pull from as new positions open up
• Continuously partner with recruiting team and senior managers to design, refine, and implement innovative recruiting strategies
• Stay active with current with job boards, social networks, and platforms to find talent, and plan, create, and release job descriptions and announcements.
•  

• 2 -5 years’ experience in recruitment (IT recruitment plus)
• Exceptional communication, interpersonal, and decision-making skills
• Advanced knowledge of MS Office, database management, and internet search
• Familiarity with job boards

Technical Skills:

• Ability to understand and translate business requirements into design.
• Proficient in AWS infrastructure components such as S3, IAM, VPC, EC2, and Redshift.
• Experience in creating ETL jobs using Python/PySpark.
• Proficiency in creating AWS Lambda functions for event-based jobs.
• Knowledge of automating ETL processes using AWS Step Functions.
• Competence in building data warehouses and loading data into them.

Responsibilities:

• Understand business requirements and translate them into design.
• Assess AWS infrastructure needs for development work.
• Develop ETL jobs using Python/PySpark to meet requirements.
• Implement AWS Lambda for event-based tasks.
• Automate ETL processes using AWS Step Functions.
• Build data warehouses and manage data loading.
• Engage with customers and stakeholders to articulate the benefits of proposed solutions and frameworks.

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like menus, tabs and widgets
• Build page navigation buttons and search fields
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images

WiseApp is looking out for future leaders! Our Business Development team is expanding and we're looking for Business Development Associates. Your journey will start as an individual contributor, working in a team, directed towards driving business while growing internally in the organisation.

Roles and Responsibilities

• Define and execute territory and account sales plans for your assigned geographic
  territory and then meet and exceed sales quotas through prospecting, qualifying,
  managing, and closing sales opportunities within the assigned territory.
• Develop and manage sales pipeline, prospect and assess sales and move multiple
  transactions simultaneously through the sales pipeline.
• Manage and track customer interaction and transactional information in a CRM
  system.
• Coordinate pre-sales resources throughout the sales cycle.
• Provide presentations, product demonstrations, and general support to prospective
  customers.
• Execute a land-and-expand sales strategy with well-thought-out enterprise sales
  strategies.
• Provide regular reporting of prospecting, pipeline, and forecast through the CRM
  system.
• Keep abreast of competition, competitive issues, and products.
• Practice effective, excellent communication with management, customers, and
  support staff.

Desired Candidate Profile

Experience:- Maximum of 2 years, SaaS selling experience is an added bonus, Freshers can also apply.

Qualifications:- Completed graduation in any stream

Job Location:- Bangalore

Looking out for candidates who can join on an immediate basis.

Perks and Benefits

• Compensation: Upto 7LPA + Attractive incentive schemes

• Distinctive team: Our team is an inspiration powerhouse built with the best minds from the
  startup, consulting, and corporate ecosystem
• Empowering role: You get a high growth / high impact role setting up sales from scratch
• Culture of a caring meritocracy with great perks: A caring meritocracy built by inspirational
  leaders; ultra-modern office space