Content Writer

Job Title: Customer Success Associate (International Process)

Location: Gurugram, Haryana

Work Mode: Work from Office

About the Role:

We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.

As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.

Key Requirements:

• Excellent English communication skills (C1 level – mandatory)
• Education: Graduates and Undergraduates both are eligible
• Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
• Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
• 5 Days Working with 2 rotational week-offs
• Rotational Shifts (24/7 environment)
• Two-way cab facility available (for hiring zone only)

Roles & Responsibilities:

• Handle inbound and outbound calls, chats, or emails from international customers.
• Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
• Analyze customer issues and ensure first-contact resolution wherever possible.
• Escalate unresolved or complex issues to higher support tiers when necessary.
• Maintain detailed and accurate documentation of all customer interactions.
• Ensure adherence to process guidelines, SLAs, and quality parameters.
• Collaborate with internal teams to improve overall customer experience.
• Stay updated on product knowledge, policies, and procedures.
• Demonstrate a positive attitude and maintain professionalism under pressure.

Why Join Us:

• Competitive salary with performance-based growth opportunities
• Exposure to global customer experience standards
• Supportive work culture with professional development programs

Position: Content/ Creative Writer

Location: Nigdi, Pune- Onsite 

We are looking for a passionate Content Writer with a flair for creativity and storytelling. This role goes beyond routine blogs and articles, we want someone who can bring ideas to life, craft compelling narratives, and create content that resonates with diverse audiences. To be successful as a content writer, you should keep abreast of the latest SEO techniques.

Job Responsibilities:

• Developing content for blogs, articles, product descriptions, social media, and the company website.
• Editing, polishing content for existing success stories and technological adventures to improve readability.
• Designing marketing strategies in developing content for advertising campaigns on social media. (Facebook, LinkedIn, etc)
• Proofreading content for errors and inconsistencies.
• Conducting keyword research and using SEO best practices to increase traffic to the company website.
• Creating compelling headlines and body copy that will capture the attention of the target audience.
• Identifying customers’ needs and recommending new content to address gaps in the company's current content.
• The candidate should have a good sense of design and visualization while curating content.

Requirements:

• Bachelor's degree in communications, marketing, English, journalism, or related field.
• Proven content writing, blog writing or copy writing experience.
• A portfolio of published articles/blogs.
• Proficient in LinkedIn articles, posts.
• Excellent writing and editing skills.
• Should have experience in creative writing and story telling.                                                                                                                                                            

About company- Mechsoft Digital Technologies Pvt. Ltd. Founded & headed by IIT Bombay graduate. Product development company with 20+own products. International clientele with fortune 500 companies as clients. Enterprise products implemented across 25 countries 35K+ users. The Mechsoft Rule Engine product was selected among 50 top innovations with its own Scripting Language, own compiler and Interpreter.

Visit the company's website link to know more - https://mechsoftgroup.com/

Position Overview:

We are seeking a skilled Software Developer with a focus on Front-End Development with Strong proficiency in HTML, JavaScript, CSS, Sass, Bootstrap and modern JavaScript frameworks including ReactJS and jQuery to join our team. The successful candidate will be responsible for writing clean, efficient, and maintainable code that enhances workflow organization and automates various internal processes within the organization. The role involves continuous improvement of our software solutions to save man-hours and ensure overall organizational efficiency. Key tasks include development, testing, debugging, troubleshooting, and maintenance of both new and existing programs.

Key responsibilities:

1)    Software Development: Write clean, efficient, and maintainable code/flows that automate internal processes and improve workflow efficiency.

2)    Testing and Maintenance: Perform testing, debugging, troubleshooting, and daily maintenance of created or integrated programs.

3)    UI/UX Development and Design: Design and develop intuitive and visually appealing user interfaces in the software.

4)    Web Services Integration: Integrate UI with web services to ensure seamless functionality.

5)    Adherence to Standards: Follow preferred development methodologies and adhere to organizational development standards.

6)    Collaboration: To work closely with other team members to ensure the successful implementation of projects. Maintain clear and concise documentation of code, APIs, and software components to aid in knowledge sharing and future development.

7)    Stay Current: Keep up to date with the latest developments in the Frond end development ecosystem and engage in best practices of software engineering.

Job Description

Role:                    : .NET Full Stack Developer

Designation      : Software Engineer / Sr. Software Engineer

Location:            : Ahmedabad

About the Team

An established IT Product & Engineering team following agile development principles, automated deployments, multiple staging environments. You will be joining experienced team of senior developers, UX/UI designers, DevOps, QA, product & project managers. Using various technologies and applications fully hosted on cloud.

Experience

• 6 to 12 years of experience in .Net technologies
• At least 2 years of hands-on experience designing & developing medium to large scale applications with Front-End JavaScript Frameworks, preferably Angular
• Well versed with advanced programming concepts of both front-end and back-end technologies

Responsibilities

• As a Software Engineer Professional, you will be responsible for the development, implementation, and maintenance of applications, using C#, .Net Core, NodeJS, Angular and ElectronJS, SQL, NoSQL and various other technologies.
• Develop high quality and reliable code with unit test cases, meeting given specifications.
• Develop front-end user interfaces using Angular.
• Implement back-end services and APIs using C# and .Net, .NET Core.
• Optimize application performance and ensure scalability.
• Collaborate with engineering, product team and UI/UX to deliver best products.
• Follow outlined standards of quality related to code and systems.
• Have a strong customer focus.

Essential Skills – Abilities

• Proven experience as a Full Stack Developer or similar role
• Strong Experience in C#, MVC and WEB API, Database Design and SQL queries using SQL server
• Experience in Angular
• Good Experience in .Net Core
• Ability to self-learn and deliver with minimal help / supervision
• Must have excellent communication & presentation skills.
• Good analytical and problem-solving skills

Value Add:

• Prior eCommerce industry domain experience
• Micro Front End Architecture
• NgRx for State Management
• NodeJs, Electron JS, PostgreSQL, Mongodb, Elasticsearch, Kafka, Redis, AngularJs (nice to have)
• Experience in Docker, Kubernetes
• Experience with working on highly scalable applications running as microservices on AWS / Azure.

Perks

•  Work-life balance & Flexible working hours. 5 days a week.
•  Every minute you work is paid.
•  Hybrid working facilities.
•  Mediclaim Insurance & Accidental death Insurance coverage
•  Employee referral bonus scheme.
•  28 days holidays (up to 35 depending on years of service). No Sandwich leave policy.
•  Enjoyable atmosphere, fast-Paced, fun, and creative space.
•  Canteen full of fruits & beverages
•  Learning & Development Opportunities

Skills ​

AEM Guides, JQuery, Java, Java Script, HTML 5, CSS, XML, Touch UI, CI/CD tools like Maven, Jenkins.

Role and Responsibilities

●    Build and maintain solutions for AEM Guides.

●    Work in Agile Methodology - be part of Sprint Ceremonies, provide accurate estimates for assigned development Stories & deliver on time.

●    Follow Best and Recommended Practices while implementing solutions.

●    Ensure Code Quality, Readability, Maintainability and Security.

●    Write JUnit Test Cases for Unit Testing

●    Communicate with customer teams on requirements effectively.

●    Manage customer expectations of response time and issue resolution

●    Troubleshoot and reproduce the technical problems reported by customers and define workarounds.

●    Create and integrate content-driven applications on top of the AEM platform, and integrate with other systems

Required Skills

●    Good understanding on UI technologies like JQuery, Java Script, HTML 5, CSS.

●    Must: Good understanding of backend technologies like Java EE, Servlets, JSP, Tag libraries, and JSTL skills.

●    Must: Good understanding of CI/CD tools like Maven, Jenkins.

●    Must: Good understanding of Code Quality and Security tools like SONAR.

●    Must: Good understanding of Topic, Concept, Reference etc.,

●    Must: Experience in creating custom templates.

●    Must: Solid experience in creating editor plugins and custom features.

●    Must: Solid experience in integrating third party API’s.

●    Must: Solid experience in creating custom output presets.

●    Must: Ability to handle clients professionally during all interfaces.

●    Preferred: Ability to work in extended hours to overlap with North America timings.

●    Must: Strong written and verbal communication skills.

●    Must: Minimum 2-3 years of experience in AEM Guides.

●    Preferred: Knowledge in AEM foundational concepts, including the CRX repository, the AEM platform, the use of core frameworks such as Apache Sling and Apache Felix.

●    Preferred: Knowledge on AEM Guides in AEMaaCS.

As a Software Development Engineer at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward.

Top Skills

• You write high quality, maintainable, and robust code, often in Java or C++/C/Python/ROR/C#
• You recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.
• You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed.

Roles & Responsibilities

• You solve problems at their root, stepping back to understand the broader context.
• You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.
• You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
• You recognize and use design patterns to solve business problems.
• You understand how operating systems work, perform and scale.
• You continually align your work with Amazon’s business objectives and seek to deliver business value.
• You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.
• You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.
• You communicate clearly with your team and with other groups and listen effectively.

Skills & Experience

• Bachelors or Masters in Computer Science or relevant technical field.
• Experience in software development and full product life-cycle.
• Excellent programming skills in any object oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.
• Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.
• Proficiency in SQL and data modeling.

The Business Development Manager will be responsible for independently prospecting, identifying, developing, managing, and closing new business opportunities and achieve assigned revenue targets and profitability for the Technical Consulting/ Managed Services in the designated territory.

Job Responsibilities:

• Develop and execute effective sales strategies and activities for the defined territory.
• Identifying, qualifying, developing, and closing potential sales opportunities.
• Consistently achieve assigned revenue targets and other key result areas.
• Develop and maintain a long-term business relationship with new and existing accounts.
• Build and maintain an effective relationship with multi-level decision-making contacts.
• Develop and maintain knowledge of assigned solutions, target market segment, etc.
• Work collaboratively with internal and external resources to develop and grow the business.
• Maintain an up-to-date record of all opportunities and activities in the CRM system.

Required Qualifications and Experience:

• At least 4-8  years of experience selling Software Products/Services to enterprise customers.
• Bachelor’s or Master’s degree in Engineering, Business, Marketing or appropriate field.
• Must have a deep understanding of Technical Consulting/ Managed Services and market trends.
• Familiar with solution selling techniques and strong account management skills.
• Proven track record of generating new business and achieving revenue targets.
• Ability to communicate and influence people at all levels in an organization.
• Must have a good industry network and existing relationship with C-level contacts in Bangalore/South.
• Proficient in Word, Excel, PowerPoint, Outlook, and other related applications.

Personal Characteristics:

• Must be able to work in a fast-paced, goal-oriented, and collaborative work environment.
• Ability to multi-task and prioritize work independently with minimal supervision
• Must have excellent communication, organizational and relationship-building skills.
• Possess a high degree of self-motivation, initiative, integrity, discipline, and commitment.
• Must be highly adaptable, process-oriented, result-driven, quick learner, and team player.

2 Areas of Expertise:

• New Business Development B2B Sales Solution Selling Revenue Generation Account Management Relationship Management Strategic Planning Prospecting Demand Generation Pipeline Management Team-Work Negotiation & Closing Solution
• Knowledge: Managed Services Technical Consulting Staffing Services Application Development Business Process Outsourcing.

Description: You will start your journey at BYJU’S as an individual contributor working in a team to introduce and showcase the unique way in which BYJU’S-The Learning App help students learn better. You will also be responsible for mentoring these students and will play a role in their learning journey. Your key role will be to connect with students and parents across the country about one of the world’s most loved learning apps and how it will help students learn not just for exams, but way beyond. 

This is an individual contributor role in an employee-oriented, high performance environment that emphasizes on spreading the BYJU’s unique way of learning in your city. Your role will start with contacting potential customers (parents and students) to set up meetings, counsel the students on learning pedagogies and the BYJU’s personalised learning journey. You will be working 5 days a week with Mondays and Tuesdays being week-off. This hybrid model of sales will give you an exposure to the best of inside-sales and direct-sales. Please download the BYJU’s Learning App to understand the magic of the BYJU’s courses which has been widely accepted not just across thousands of towns in India but by millions of users across the globe. We look forward to having you on board Team BYJU’s. All the best!