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# Senior HR Manager & Office Manager

**Location:** Hyderabad (On-site)

**Other Office Location:** Mumbai

**Employment Type:** Full-Time

**Reporting To:** Global HR Director (U.S. Headquarters)

## About the Role

We are looking for an experienced and proactive **Senior HR Manager & Office Manager** to lead Human Resources and Office Administration for our India operations. This role is based in Hyderabad with oversight of the Mumbai office and requires close collaboration with the Global HR team based in the U.S.

The ideal candidate will have strong experience in HR Operations, Talent Acquisition, Payroll, Employee Relations, Labour Law Compliance, Performance Management, and Office Administration.

## Key Responsibilities

### Talent Acquisition

* Manage end-to-end recruitment across India.

* Partner with hiring managers to understand hiring requirements.

* Source candidates through job portals, recruitment agencies, referrals, and campus hiring.

* Handle interview coordination, offer management, onboarding, and joining formalities.

### HR Operations

* Manage the complete employee lifecycle from onboarding to exit.

* Maintain employee records, HR documentation, and HRMS.

* Ensure smooth HR operations and process compliance.

### Payroll & Benefits

* Coordinate monthly payroll with payroll vendors and finance.

* Manage attendance, leave records, reimbursements, incentives, and tax declarations.

* Administer employee benefits including health insurance, gratuity, leave encashment, and statutory benefits.

### Performance Management

* Drive annual and mid-year performance appraisal cycles.

* Support goal setting, KPI/KRA management, performance reviews, and performance improvement plans.

* Coordinate compensation revision and appraisal processes.

### Employee Engagement & Relations

* Plan and execute employee engagement initiatives.

* Conduct employee feedback sessions and stay interviews.

* Handle employee grievances, disciplinary matters, investigations, and exit interviews.

* Ensure effective implementation of POSH guidelines.

### Compliance & Statutory

* Ensure compliance with all applicable Indian labour laws.

* Manage PF, ESIC, Professional Tax, Labour Welfare Fund, Gratuity, Bonus, and Shops & Establishments compliance.

* Maintain statutory records and coordinate audits.

### HR Policies & Documentation

* Draft employment contracts, HR policies, warning letters, NDAs, and other HR documentation.

* Update employee handbook and HR SOPs.

* Implement global HR policies in compliance with Indian regulations.

### Learning & Development

* Identify training needs and coordinate technical, behavioural, leadership, and compliance training programs.

### HR Reporting

* Maintain HR dashboards and MIS reports.

* Prepare monthly and quarterly HR reports for global leadership.

* Maintain HRIS data and ensure reporting accuracy.

### Office Administration

* Oversee daily office administration for Hyderabad and coordinate with the Mumbai office.

* Manage facilities, housekeeping, pantry, office assets, security, and vendor relationships.

* Coordinate procurement, office maintenance, travel arrangements, meetings, and company events.

## Required Experience

* 10-20 years of experience in Human Resources.

* Minimum 4 years in a Senior HR Manager or HR Business Partner role.

* Experience working with global stakeholders or multinational organizations is preferred.

* Prior experience managing both HR and office administration functions.

* Strong knowledge of Indian labour laws and statutory compliance.

* Experience in payroll processing and HR operations.

## Education

* Bachelor's Degree in Human Resources, Business Administration, or a related field.

* MBA/PGDM in Human Resources is preferred.

## Technical Skills

Experience with one or more of the following:

* Keka

* GreytHR

* Zoho People

* Darwinbox

* SAP SuccessFactors

* Workday

* Microsoft Office

* Google Workspace

* Zoom

* Slack

## Mandatory Skills

* HR Operations

* Talent Acquisition

* Recruitment

* Payroll

* Employee Relations

* Employee Engagement

* Performance Management

* Labour Law Compliance

* Statutory Compliance

* PF

* ESIC

* Gratuity

* Professional Tax

* POSH

* HRMS

* HR Policies

* HR Documentation

* Office Administration

* Vendor Management

* Facility Management

* HR Analytics

* Stakeholder Management

## Preferred Languages

* English (Mandatory)

* Hindi (Mandatory)

* Telugu (Preferred)

Product Specialist

We are looking for a Product Specialist to join our dynamic team in Thane. This role is ideal for individuals who are passionate about medical technology and excel at engaging, training, and supporting end-users.

Role & Responsibilities:

• Develop deep expertise in Medprime’s product portfolio.
• Provide technical support and training to customers, distributors, and sales teams.
• Work closely with the sales team to understand customer needs and demonstrate product benefits.
• Conduct product presentations, demonstrations, and workshops for potential clients.
• Gather user feedback to help improve product features and usability.
• Stay updated on industry trends and competitor offerings to maintain a competitive edge.
• Share valuable insights with the R&D team for product development and enhancements.
• Assist in creating marketing materials, brochures, and training manuals.
• Ensure smooth onboarding of new customers with training and troubleshooting support.
• Address technical concerns and contribute towards improving customer satisfaction.

Required Skills & Qualifications:

• Bachelor’s or Master’s degree in Life Sciences, Biomedical Engineering, or a related field.
• 2 to 4 years of experience as a Product Specialist in medical device equipment (mandatory).
• Strong technical knowledge is a must.
• Strong communication and presentation skills in English.
• Ability to conduct effective product demonstrations.
• Willingness to travel for client visits and training sessions.

**Responsibilities:**

- Lead the backend development team, providing mentorship and guidance to junior developers.

- Design, develop, and maintain robust backend systems using Node.js and NestJS with TypeScript.

- Implement event sourcing and message queue solutions using technologies such as Kafka or RabbitMQ.

- Utilize strong PostgreSQL knowledge to design, optimize, and manage databases effectively.

- Implement DevOps practices and tools to ensure continuous integration and delivery (CI/CD), containerization with Docker, and orchestration with Kubernetes.

- Collaborate closely with frontend developers to integrate backend services with user interfaces seamlessly.

- Lead and contribute to architectural discussions and decisions to ensure scalability, reliability, and performance of our systems.

- Troubleshoot and resolve technical issues promptly, demonstrating strong analytical and problem-solving skills.

**Requirements:**

- Bachelors or Masters degree in Computer Science, Engineering, or a related field.

- 5+ years of experience in software development, with a significant focus on backend technologies.

- Proven leadership experience as a team lead or senior developer, with a track record of mentoring junior developers and leading successful projects.

- Profound expertise in Node.js and NestJS with TypeScript.

- Experience with event sourcing and message queues (e.g., Kafka, RabbitMQ).

- Strong knowledge of PostgreSQL, including database design, optimization, and management.

- Solid understanding of DevOps practices and tools (CI/CD, Docker, Kubernetes, AWS/GCP/Azure).

- Ability to collaborate effectively with cross-functional teams, including frontend developers.

- Strong analytical skills and problem-solving abilities.

- Excellent communication and leadership skills.

We are looking for a Full Stack Developer to join our engineering team and help us develop and maintain various software products. Developer responsibilities include writing and testing code, debugging programs and integrating applications with third-party web services. To be successful in this role, you should have experience using server-side logic and work well in a team.

Ultimately, you’ll build highly responsive web applications that align with our business needs.

• Write effective, scalable code
• Develop back-end components to improve responsiveness and overall performance
• Integrate user-facing elements into applications
• Test and debug programs
• Improve functionality of existing systems
• Implement security and data protection solutions
• Assess and prioritize feature requests
• Coordinate with internal teams to understand user requirements and provide technical solutions

• Work experience as a Python Developer
• Expertise in at least one popular Python framework (like Django, Flask or Pyramid)
• Knowledge of object-relational mapping (ORM)
• Familiarity with front-end technologies (like JavaScript and HTML5)
• Team spirit
• Good problem-solving skills
• BSc in Computer Science, Engineering or relevant field

Java, Java8, Springboot, Microservices, core java, j2ee, JAVA, Springboot

backend, core java, java8, micro services

We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.

This role demands hybrid WFO(2 days a week)

Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve on boarding processes.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Improve customer NPS ration.
• Aid in product design and product development.
• Operate as the lead point of contact for all matters specific to our customers.
• Support and coordinate with the tech team to ensure seamless delivery to clients.
• Collect feedback and survey on customer satisfaction.
• Become SPOC for allocated customer.
• Prepare and share weekly and monthly reports with the reporting manager on customer performance.
• Own the product knowledge base.
• Map the customer journey and identify improvements at every stage.
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Develop a trusted advisor relationship with key customer stakeholders.
• Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
• Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
• Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
• Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
• Constantly work towards providing innovative strategies for delivering customer delight.
• Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Requirements:

• MS-Excel professional.
• API Functional Knowledge.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Experience in SAAS based product, CRM, or ERP.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Must-Have: Highly organized and able to multitask.

Good to Have:

• You should be passionate about engaging customers and expanding their use cases through our product.
• You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
• You have good data analysis and data-driven decision-making skills.
• Strong project management skills.
• 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
• Strong Technical Background Preferred.

• Own and hit/exceed annual sales targets https://resources.workable.com/territory-manager-job-description">within assigned territory and accounts
• Develop and execute strategic plan to achieve sales targets and expand our customer base
• Build and maintain strong, long-lasting customer relationships
• Partner with customers to understand their business needs and objectives
• Effectively communicate the value proposition through proposals and presentations
• Understand category-specific landscapes and trends
• Reporting on forces that shift tactical budgets and strategic direction of accounts