Content Writer Intern

We’re Hiring: Customer Support Executive – International (Voice & Chat)

Location: Kolkata

Shifts: Rotational (Day/Night)

Experience: 1–3 Years

Department: Customer Support / Operations

Job Summary:

We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.

Key Responsibilities:

·      Own end-to-end customer interactions across voice and chat (international & domestic)

·      Deliver quick, accurate, and high-quality responses with a customer-first approach

·      Resolve queries and issues proactively with clear follow-through

·      Maintain clean and structured documentation

·      Ensure high service standards, customer satisfaction,

·      Operate with discipline by following SOPs, quality benchmarks, and processes

·      Stay flexible and aligned with global time zones and dynamic operational needs

Required Skills & Qualifications:

·      1–3 years of experience in customer support (voice and/or chat process)

·      Excellent verbal and written communication skills

·      Strong problem-solving and multitasking abilities

·      Ability to handle pressure and manage difficult customers professionally

·      Basic computer knowledge (MS Office, typing skills)

·      Good listening skills and attention to detail

·      Ability to work in rotational shifts (including night shifts) and rotational week offs

Preferred Qualifications:

• Experience in BPO/KPO or international call center environment
• Exposure to global customer handling and cultural sensitivity

Shift Timings:

·       Day Shift: 11am – 9pm

·       Night Shift: 9pm – 7am

6 days Working (Rotational week-offs)

About the Role:

We are looking for a creative and research-driven Content Writer who can craft compelling and insightful content across multiple formats — from research papers and blogs to B2B/B2C marketing copies and AI-driven storytelling. The ideal candidate should have a flair for writing engaging narratives that simplify complex topics while maintaining authenticity and brand voice.

Key Responsibilities:

• Research, draft, and edit high-quality content for blogs, research papers, articles, and case studies.
• Create B2B and B2C marketing content tailored to specific target audiences.
• Develop AI-related blogs and thought-leadership pieces exploring new trends in artificial intelligence, technology, and innovation.
• Write persuasive and creative copy for campaigns, landing pages, social media, and newsletters.
• Apply storytelling techniques to make technical or complex subjects engaging and easy to understand.
• Collaborate with marketing, design, and product teams to align content with brand goals and strategy.
• Ensure all content follows SEO best practices and maintains consistency in tone, voice, and style.
• Stay updated on industry trends, emerging AI tools, and digital content strategies.

Required Skills & Qualifications:

• Proven experience in content writing, copywriting, or technical writing (preferably in tech, AI, or SaaS domains).
• Strong command over English grammar, structure, and tone adaptability.
• Demonstrated ability to write both research-based and creative content.
• Familiarity with AI tools and content generation platforms.
• Understanding of SEO and keyword optimization.
• Excellent storytelling, analytical, and communication skills.
• Ability to manage multiple projects with attention to detail and deadlines.

Good to Have:

• Experience writing academic-style or whitepaper content.
• Exposure to AI/ML concepts, prompt engineering, or generative AI topics.
• Working knowledge of tools like Notion, Grammarly, Jasper, or SurferSEO.
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Perks & Benefits:

• Opportunity to work with an AI-first creative team.
• Flexible working environment.
• Access to premium writing and AI tools.
• Exposure to global tech and research-driven projects.

Technical Leadership: Lead, mentor, and inspire a team of engineers to deliver high-

quality software solutions. Provide technical guidance and support to team members,ensuring adherence to coding standards and best practices.

• Full Stack Development: Hands-on coding in ReactJS, Golang, or Java to contribute

directly to project deliverables. Lead by example, demonstrating best practices in coding,

design, and testing.

• Micro services and Cloud-Native Architecture: Design, implement, and maintain

microservices architecture for scalable and resilient applications. Leverage cloud-native

technologies and principles to build robust and efficient systems.

• Squad Management: Independently manage engineering squads, ensuring effective

collaboration and delivery of project goals. Foster a positive and collaborative team

culture, encouraging innovation and continuous improvement.

• Cross-Functional Collaboration: Collaborate with product managers, UX/UI designers,

and other stakeholders to define project requirements and priorities. Ensure alignment

between technical solutions and business objectives.

• Technology Stack Expertise: Stay updated on industry trends and emerging

technologies. Evaluate and introduce new technologies/tools to enhance the

development process.

As a Frontend Tech Lead at Gocomet, you will play a critical role in shaping the user interface and experience of our products. You will work in a collaborative environment, driving the development of responsive, efficient, and visually appealing web applications. This is an opportunity to leverage your expertise in frontend development and contribute to our mission of creating exceptional user interfaces.

Roles and Responsibilities:

● Provide technical leadership.

● Enforce coding standards and quality.

● Architect scalable frontend solutions.

● Manage frontend project tasks.

● Mentor and train team members.

● Optimize performance and user experience.

● Stay current with emerging technologies.

● Maintain transparent communication.

● Work closely with Program Managers and Designers to create engineering plans including timeframes, milestones and quality, reliability and performance goals.

Experience & Skills:

● 4+ years of frontend development experience.

● Proficiency in HTML, CSS, JavaScript/Typescript, React, Redux, Nextjs.

● Strong knowledge of modern frontend frameworks.

● Leadership and mentoring capabilities.

● Problem-solving and debugging skills.

● Commitment to continuous learning.

Benefits of the role include:

● Collaborative and innovative work environment.

● Opportunities for professional growth and development.

● Cutting-edge technology stack and tools.

● Make a significant impact on our products and the user experience.

● Join a team of passionate, creative, and driven individuals.

● 5 Days working.

● Flexible Working Hours.

● Health medical insurance coverage with Family, etc.

Why GoComet?

GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are revolutionizing the logistics sector one day at a time, and every team member is committed to making it a reality. We're seeking individuals who embody our core values, character, and attitude. While we recognize that skills can be developed with the right mindset and learnability, we prioritize those who share our philosophy. Our recruitment processes reflect this belief. Look no further if you're looking for a diverse, talented, and vibrant workplace that recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our culture and values. We're an equal opportunity employer. We welcome qualified applicants from all races, colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities.

Know more about us: www.gocomet.com

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https://youtu.be/jv9cAsgenSE

https://www.youtube.com/watch?v=Er0dHqxaaXc

https://youtu.be/0ql1eCVhiWA

Cogoport Story

Do you prefer to get speeding tickets or parking tickets?

Because at Cogoport we are speeding ahead to do something remarkable for the world. We are trying to solve the Trade Knowledge and Execution Gap, which is currently widening and preventing trade to the tune of $3.4 trillion annually. This Gap has enormous economic as well as human impact and disproportionately hits small and medium businesses globally.

The team at Cogoport is working on developing a new category, the Global Trade Platform, that helps companies discover and connect with appropriate trade partners, optimize shipping and logistics options and costs, and improve cash management and cash flow.

Cogoport is currently in hypergrowth mode. We are proud to have been named an Asia-Pacific High-Growth Company by the Financial Times and an Indian Growth Champion by the Economic Times. We are aiming to reach an annualized revenue of $1 billion (7700 Crores INR) by this summer and are hiring over 500 additional employees. We are currently hiring in Mumbai, Gurgaon, Chennai and Bangalore.

Cogoport Culture: We have two core values at Cogoport—Intrapreneurship and Customer-centricity. If you share these values and are a hard worker who is willing to take risks (and occasionally get a speeding ticket), you can make a huge impact and propel your career in an endless number of directions with Cogoport.

Cogoport Leadership

https://www.linkedin.com/in/purnendushekhar/">https://www.linkedin.com/in/purnendushekhar/
https://www.linkedin.com/in/amitabhshankar/">https://www.linkedin.com/in/amitabhshankar/

Life at Cogoport: It’s rare to be able to join a company that can give you the resources, support and technology you need to break new ground and see your ideas come to life. You’ll be surrounded by some of the smartest engineers and commercial specialists in India and the Asia Pacific Region.

With huge growth and the right entrepreneurial mindset, comes huge opportunities! So, wherever you join us, you’ll be able to dream, deliver better and brighter solutions, and speed ahead with the possibility to propel your career forward in endless directions as our company continues to grow and expand.

For more insights about the company:  https://cogoport.com/about">https://cogoport.com/about

Why Cogoport?

International Trade can be complicated at times and every day brings new challenges and opportunities to learn.  When we simplify international trade, it empowers and affects every human being on the face of this earth. Seven billion people - one common problem.

As a part of the Talent team at Cogoport, you will get an opportunity to be a part of an industry-wide revolution in the world of shipping and logistics by collaborating with other brilliant minds to resolve real world on-ground challenges. You will have a direct impact on the revenue and profitability growth for the organization.

Areas of Impact for you

• Hands-on management with deep-dive into the details of software design, implementation and debugging.
• Guide your teams in developing roadmaps and systems to drive product growth, then identify, plan, and execute projects to support that growth.Manage multiple projects across a wide breadth of technologies, coordinate dependencies, and interactions with the internal teams and external partners.
• Collaborate with stakeholders from across functions to keep the development team in sync with all functions and overall business objectives.
• Develop large multi-tenant applications in Rails.
• Understand Rails best practices and religiously introduce those to codebase.
• Set up, create and manage strong best practices/architecture to ensure reliable, secure, bug-free, and performant software is released on-time.

Desirable Skills and Experience

• Loves coding.
• 4-6 years of experience managing technology teams.
• Demonstrated ability to build complex scalable technology products.
• Should have prior experience of working with ROR, React, PostgreSQL and cloud infra.
• Understanding scaling strategies for a high-traffic Rails applications.
• Understanding O-Auth2 or JWT (Json Web Token) authentication mechanisms.
• Experience in using ActiveRecordSerialize, RSpec and active interaction.Engin
• Knowledge about Asynchronous Networking in Ruby; Refactoring ActiveRecord Models; Background Job processing using Redis and Sidekiq; Writing automated Deployment Scripts using Capistrano, Ansible etc.
• Expertise in Data Science and Machine Learning is a plus.
• Expertise in Jenkins, Kubernetes, dockers and cloud technology is a plus.

Cogoport is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and respected at work.  

Job Location: Bangalore/Udupi/Mumbai

About Company

Robosoft is a full-service digital transformation company, with a vision to Simplify Lives. We offer end-to-end solutions in Product Advisory, Design, Engineering, and Analytics.  The delightful, intuitive digital experiences we craft help enterprises offer great customer experiences and drive brand preference. In 1996, our first customer was Apple Inc. Since then, with 25 years of experience in software development, we have played an active role in the ever-changing world of digital experiences - from mobile app development to emerging technologies in digital experiences.1000+ employees based in Udupi, Bangalore, and Mumbai.

The acquisition of Robosoft with TechnoPro in Aug-21 is giving us more value and scalability to grow at a faster pace.  We have partnered with several prestigious brands across the globe including Discovery, ESPN, AAA, HP, McDonald’s India, Paytm, NDTV, Viacom18, Disney, BSI and more. We have crafted over 2000 digital experiences and our apps have garnered over a billion downloads. Our clients are spread across diverse domains - Banking & Financial Services, E-commerce & Retail, Media & Entertainment, Healthcare & Pharma to name a few. 

Voted ‘Mobile App Development Company of the Year’ at the Amazon Mobility Awards, our other prestigious awards include Top Wearable App Developers, Best UX Design Agency 2020, ‘Products, Upgrades, and Innovation of the Year'​ at CEO World Awards, Best of App Store, Apple Design Award, BAFTA, Stevie Gold Winner at American Business Awards to name a few.

 Mission: Simplifying lives through delightful digital experiences

Our client is a Delhi based healthcare platform that is dedicated to Ayurveda and provides wellness solutions to its customers that is tailored and fine-tuned to their requirements. They have created a unique balance of Ayurvedic herbs and western medicine to come up with courses and medical advice which will not only rid their patients of the illness but also helps them bring the body back into balance.

Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.

What you need to have:

We are looking for a marketer with 3+ years of experience promoting B2B SaaS Product by designing and executing innovative marketing strategies to generate B2B leads. The various initiatives include:

1. Competitive Research and Market Analysis
2. Driving traffic to website to generate leads and tracking conversions, and key KPIs
3. Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
4. Launch optimized online adverts through Google AdWords to increase company and brand awareness and conversion
5. Monitoring of Leads from all the Online Channels
6. Prepare online newsletters and promotional emails and organize their distribution through various channels
7. Responsible for Managing Online Brand and Product Campaigns to Raise Brand Awareness
8. Manage SEO, SEM and Content Management
9. Plan and monitor the ongoing company presence on social media (Quora, LinkedIn, Twitter, Facebook, etc)

Skills:

We are looking for someone who has exposure to the following:

• Needs to know Lead Generation, Lead Nurturing, Demand Generation, Email Marketing, Marketing Automation, Campaign Management, Web Traffic and Conversion, Lead Qualification Programs, Automated Nurture Campaigns, Marketing Funnel Management.
• Must have excellent Oral and Written communication skills.
• Must have excellent understanding of digital marketing concepts and best practices
• Hands-on experience in Marketing Automation tools, Google Analytics, Google Adwords and LinkedIn Ads.
• Must have hands on experience in handling CRM’s and its integration with third party plugins.
• Strong analytical skills and data-driven thinking and knowledge of web analytics tools (e.g. Google Analytics, SEMRush, etc.)