Coding Educator

Project Scope

To perform a due diligence task on the Company’s current Salesforce environment.

The environment analysis primary focuses of current salesforce components and objects “as is” state to delivery business function like:

• Salesforce Environment Analysis
• Salesforce Product Customization and High-level Design analysis
• Salesforce detail insight analysis and documentation
• Data flow in salesforce and integration and migration analysis and documentation
• Salesforce Deployment practices and Reporting analysis
• Salesforce day to day operation and user experience documentation
• Salesforce due diligences presentation to stakeholders
• Sales cloud

Who We Are:

Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.

Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 800+ professionals operates across 15 nations.

Who You Are: 

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.

• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; and implementing change.

• Being able to interpret data that translates into action to improve the team. 

• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability.

• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; and analyzing information and applications.

• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.

• Responsible for providing employees with technical resources; providing technical advice; resolving problems; and disseminating advisories, warnings, and new techniques.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations. 

• Act as an escalation point for high-severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 

• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration.

• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom.

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 5+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results-driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with the team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer-facing communication skills
• Demonstrated data-driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and Excel skills

Language Skills Required Vs. Preferred: 

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Qualifications:

1. Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
2. Minimum of 2 years of professional experience in Android application development.
3. Proficient in Java or Kotlin programming languages.
4. Experience with Android Studio and version control systems (e.g., Git).
5. Knowledge of RESTful APIs and integration with backend services.
6. Solid understanding of Android UI/UX design principles.
7. Familiarity with cloud services and mobile app security best practices.
8. Strong problem-solving and debugging skills.
9. Excellent communication and collaboration skills.

Key Responsibilities:

1. Collaborate with product managers, designers, and stakeholders to comprehend project requirements and translate them into technical specifications.
2. Develop, test, and maintain high-quality Android applications with a focus on user experience.
3. Collaborate closely with the backend development team to integrate mobile applications with server-side logic.
4. Stay abreast of the latest industry trends, best practices, and emerging technologies in mobile application development.
5. Optimize application performance, ensuring responsiveness across various devices.
6. Assist in defining and implementing new features, working collaboratively within cross-functional teams.
7. Conduct code reviews and provide constructive feedback to maintain code quality.

Note - Looking for folks from Tier1 or Tier 2 colleges !

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers. We are a global company impacting over 13 countries through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top 1% of teachers. Our kids participate in gripping debates, create viral YouTube videos, start their own podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers. PlanetSpark is on its journey to becoming the global leader in the large and untapped communication skills segment. We are Series B funded by some top VCs and are on a 30% month-on-month growth curve. We have our footprint in India, the Middle East, North America, and Australia. Join a passionate team of over 500 young and energetic members and 400+ expert and handpicked teachers on this roller coaster ride to build the most loved brand for kids who will move the world! For more updates, please subscribe to our Instagram handle:

https://www.instagram.com/planetspark/

Roles and Responsibilities:

1. Conduct demo classes as per the PlanetSpark content and methodology

2. Ensure amazing demo experience for the child and parent

3. Conduct regular classes (post enrolment) using in-house curriculum

4. Ensure timely feedback to the child

5. Adhere to the schedule for the demo as well as regular classes

What are the behavioral attributes that we are looking for?

1. Excellent Teaching skills

2. Excellent attention to detail, strong communication skills both written and verbal

3. Ability to build strong relationships with the child/ learner and make the class fun-based learning.

4. Tech savvy

Eligibility Criteria:

1. Excellent Verbal and written communication

2. Willing to work 6 days a week (should be available on Saturdays & Sundays)

3. Willing to invest 3-4 Teaching hours every day

4. At least 1 year of English Teaching experience (Freshers from BA English and MA English are eligible)

5. Should have good Wi-Fi and a Laptop with Webcam

Benefits:

1. Flexible working hours

2. Work from home

3. Exposure to teaching international students

Shifts you can opt for:

- 3pm to 10 pm IST (India kids)

-6pm to 11 pm IST (India kids)

-6pm to 11 pm IST(Europe/UAE kids)

-10 pm to 2 am IST(US/Canada Kids)

-4 am to 8 am IST(US/Canada Kids)

Designation: Graphics and Simulation Engineer

Experience: 3-15 Yrs

Position Type: Full Time

Position Location: Hyderabad

Description:

We are looking for engineers to work on applied research problems related to computer graphics in autonomous driving of electric tractors. The team works towards creating a universe of farm environments in which tractors can driver around for the purposes of simulation, synthetic data generation for deep learning training, simulation of edges cases and modelling physics.

Technical Skills:

● Background in OpenGL, OpenCL, graphics algorithms and optimization is necessary.

● Solid theoretical background in computational geometry and computer graphics is desired. Deep learning background is optional.

● Experience in two view and multi-view geometry.

● Necessary Skills: Python, C++, Boost, OpenGL, OpenCL, Unity3D/Unreal, WebGL, CUDA.

●  Academic experience for freshers in graphics is also preferred.

●  Experienced candidates in Computer Graphics with no prior Deep Learning experience willing to apply their knowledge to vision problems are also encouraged to apply.

● Software development experience on low-power embedded platforms is a plus.

 Responsibilities:

● Understanding of engineering principles and a clear understanding of data structures and algorithms.

● Ability to understand, optimize and debug imaging algorithms.

●  Ability to drive a project from conception to completion, research papers to code with disciplined approach to software development on Linux platform

● Demonstrate outstanding ability to perform innovative and significant research in the form of technical papers, thesis, or patents.

● Optimize runtime performance of designed models.

● Deploy models to production and monitor performance and debug inaccuracies and exceptions.

● Communicate and collaborate with team members in India and abroad for the fulfillment of your duties and organizational objectives.

● Thrive in a fast-paced environment and have the ability to own the project end to end with minimum hand holding

●  Learn & adapt new technologies & skillsets

● Work on projects independently with timely delivery & defect free approach.

● Thesis focusing on the above skill set may be given more preference.

About the role

We’re looking for a passionate Market Research Associate, with an analytical mindset and thrust to constantly thrive with current market trends.

As a Market Research Associate you will be responsible for providing actionable insights by conducting detailed market research to provide in-depth analysis of the current market trends, competitive analysis, market share across our line of products - Scalefusion, NuovoPay, and NovoTeam.

What will you do?

• Develop a good understanding of the SaaS industry and perform in-depth analysis to evaluate the current market trends.
• Demonstrate ability to track and analyze global market development, competitive landscape, impact of economic trends on the industry, business scenario and growth prospects
• Provide analytical interpretation of the data to conceptualize and build perspectives based on industry trends and their impact
• Identify and understand change-causing trends that impact our market, as well as industries related to our products.
• Perform valid and reliable market research on competitors’ products & services and turn into actionable insights for product and marketing managers.
• Help our sales & marketing team to generate effective strategies based on secondary market research.
• Collect data on consumers, competitors and market place and consolidate information into actionable items, reports and presentations
• Understand target market characteristics and map its needs with the offerings
• Research, curate and build database(accounts & contacts) using lead generation tools like LinkedIn Sales Navigator, Zoominfo, Lusha  etc to fuel sales pipeline
• Identify prospective industry events, trade shows, networking events and opportunities

We are seeking a WordPress Developer responsible for both back-end and front-end development, including creating WordPress themes and plugins. This position requires a combination of programming skills (namely PHP, HTML5, CSS3, and JavaScript) and aesthetics (understanding element arrangements on the screen, the color and font choices, and so on). The candidate should have a strong understanding of industry trends and content management systems. Experience with the responsive and adaptive design is strongly preferred. Also, an understanding of the entire web development process, including design, development, and deployment is preferred.

• Designing and implementing new features and functionality
• Establishing and guiding the website’s architecture
• Ensuring high-performance and availability, and managing all technical aspects of the CMS
• Helping formulate an effective, responsive design and turning it into a working theme and plugin.

• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
• Experience building user interfaces for websites and/or web applications
• Experience designing and developing responsive design websites
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
• Ability to convert comprehensive layout and wireframes into working HTML pages
• Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
• Strong understanding of PHP back-end development
• Basic onpage SEO skills