Client Servicing Executive

Job Role: Customer Support Executive

Location: Gurugram, Haryana

Salary: Up to ₹20,000 per month (based on interview performance)

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executivess. The role involves assisting customers, resolving queries, and ensuring a smooth and positive customer experience through multiple communication channels.

Key Responsibilities

• Handle customer queries through calls, chat, and email in a professional manner
• Provide accurate information, guidance, and solutions to customers
• Maintain high levels of customer satisfaction and service quality
• Understand customer concerns and ensure timely resolution
• Maintain proper records and follow company processes

Eligibility Criteria

• 12th Pass or Graduate from any stream
• Good communication and interpersonal skills
• Confident personality with a customer-focused approach
• Basic computer knowledge and ability to handle multiple tasks

Primary Skill

6+ years of experience in ServiceNow development, administration, and customization. Strong working knowledge of ITSM modules:

Incident Management

Problem Management

Change Management

Asset Management

Service Catalog / Service Request

Experience working on standalone and multi‑domain instances

Strong ITBM configuration & administration experience (Ideation, Demand, PPM, Resource Management)

Hands‑on working knowledge of CMDB / CSDM

Facilitate and support Change Management (including CAB meetings)

Process RITMs, Incidents, and operational tickets

Develop reports, dashboards, and templates (e.g., Incident templates)

ServiceNow System Administrator Certification

ServiceNow Developer Certification

Strong communication skills (oral & written)

Ability to translate business requirements into workable ServiceNow solutions

Experience creating & managing Service Catalog items and workflows

Support end‑user requests and provide ongoing assistance

Data analysis skills (interpretation & reporting)

Ability to interact with internal customers to scope solutions and workflows

Audit Change tickets as per Change Management policies

Working knowledge of Agile methodology

Ability to break down requirements, demo dashboards/reports to users

Ability to manage multiple client requests with prioritization

Strong client‑interaction and relationship‑building skills

Desired Skill/Good to Have

Experience supporting ServiceNow upgrades and maintaining upgrade testing protocols

Ability to create/maintain system design & operations documentation

Strong self‑starter who can independently manage remote work across multiple engagements

Understanding of solution sustainability and long‑term platform scalability

Experience in migration, standardization, and ServiceNow version upgrades

Job Title: Digital Marketing Executive

Job Type: Full Time

Location: Indore

Summary/Objective:

We seek an experienced and results-driven Digital marketing Executive to join our dynamic marketing team. The ideal candidate will be responsible for implementing effective digital marketing strategies to optimize our online presence.

Responsibilities:

•     SEO: Implement and manage search engine optimization (SEO) strategies to improve search rankings and drive traffic to our website.

•     Social Media Marketing (SMM): Develop and execute social media strategies across platforms such as Facebook, Instagram, Twitter, and LinkedIn.

•     Pay-Per-Click (PPC) Campaigns: Create and manage PPC campaigns to generate leads and increase brand visibility.

•     Facebook and Instagram Setup: Manage the setup and maintenance of our Facebook and Instagram shopping features.

•     Shopping Engine Product Feed: Oversee the submission of product feeds to various shopping engines and ensure they are optimized for maximum visibility and conversion.

•     Data Analysis & Reporting: Utilize Excel for data analysis and creating detailed marketing reports to track performance and inform strategy.

•     Social Media Post Scheduling: Utilize social media post scheduling tools to plan and publish content efficiently.

•     Email Marketing: Implement email marketing campaigns using various tools to engage with customers and prospects.

Qualifications/Requirements:

Education:

•    Bachelor's degree in Marketing, Digital Media, or a related field

Experience:

•   Proven experience in digital marketing.

• Strong understanding of SEO, SMM, and PPC.

• Proficient in Microsoft Excel for report creation and data analysis.

• Familiarity with social media calendar planning and posting schedule.

• Experience with email marketing tools and strategies.

• Experience in e-commerce marketing.

• Certifications in Google Analytics, Google Ads, or similar platforms.

Skills:

•     Creative thinking with a focus on innovation and problem-solving.

•     Excellent communication and analytical skills.

🚀 We’re Hiring: Senior Full Stack Developer (Python FastAPI & React.js)

📍 Location: Chennai, Tamil Nadu (On-site)

🧠 Experience: 5+ Years

🕒 Employment Type: Full-time

About Lumera Software Solutions

Lumera Software Solutions is a product development–focused organization building technology solutions for world-class supply chain leaders. Our products help global enterprises optimize, automate, and gain real-time visibility across complex supply chain operations.

We design and build scalable, high-performance software used by industry-leading supply chain organizations worldwide, collaborating closely with global stakeholders to solve real, high-impact problems.

Our teams work closely across engineering, design, and product to deliver reliable, well-architected solutions, while collaborating with a globally distributed team across regions and time zones.

🔥 Why This Role Is Different

This role is designed for senior engineers and architect-leaning developers who want to take technical ownership and influence how complex, enterprise-grade systems are built.

You will be building mission-critical product features used by world-class supply chain leaders, working on problems that demand strong system design, scalability, and long-term architectural thinking.

This is a core product development role, not a maintenance or support-driven position.

💼 What You’ll Do

• Act as a senior individual contributor, owning complex, backend-heavy features end-to-end
• Design and develop scalable, production-grade backend services and APIs using Python & FastAPI
• Build and maintain front-end components using React.js, with primary focus on backend-driven functionality
• Participate in system design, architecture reviews, and technical decision-making
• Apply AI-assisted development tools to improve development speed, testing, and code quality
• Collaborate with a globally distributed engineering and product team while working from our Chennai office
• Work closely with databases to design efficient schemas and optimize queries
• Apply strong understanding of DevOps concepts including CI/CD, containerization, deployment, monitoring, and observability
• Mentor engineers through code reviews and design discussions
• Drive improvements in performance, reliability, security, and scalability

🛠️ What We’re Looking For

• 5+ years of hands-on experience in full stack roles with a backend-heavy focus
• Strong proficiency in Python with FastAPI, including API design and performance considerations
• Solid experience building and consuming RESTful APIs at scale
• Good working experience with React.js, JavaScript (ES6+), HTML, and CSS
• Strong understanding of backend architecture, system design, and data modeling
• Good understanding of DevOps concepts such as CI/CD pipelines, Docker, cloud deployments, and monitoring
• Ability to make sound technical trade-offs with long-term maintainability in mind
• Experience mentoring developers or leading by technical example
• Comfortable working in a focused, work-from-office (WFO) product development environment
• Educational Qualification: B.E / B.Tech (Computer Science or related fields)**

➕ Nice to Have (Not Mandatory)

• Experience with cloud platforms (AWS / Azure / GCP)
• Familiarity with Docker and containerization
• Experience setting up or working with CI/CD pipelines
• Exposure to product development teams or building in-house products
• Exposure to AI/ML concepts, data pipelines, or integrating AI services into products
• Experience using AI developer tools to enhance productivity

🎯 What We Offer

• Competitive salary based on skills and impact
• High ownership and visibility of your work
• Fast learning curve with real technical challenges
• A collaborative, no-nonsense engineering culture
• Long-term growth as the company scales

✨ Lumera Software Solutions is an equal opportunity employer. We value talent, ownership, and diversity.

SALES REPRESENTATIVE | VOICE PROCESS | USA

Job Description:

• Communicate with US customers via email, chat, and phone.
• Quickly search for customer requirements in the live inventory.
• Assist customers in placing orders and process sales over the phone.
• Negotiate with customers & achieve assigned sales targets.
• Provide order updates, and collect feedback.
• Typing Speed: Minimum 25-30 WPM

Candidate Requirements:

• International accent or experience in international voice processes
• Strong multi-tasking skills and a willingness to learn
• Previous experience in sales and negotiation skills
• Proven ability to meet targets

Details:

• Shift: Night Shift (8 PM to 5 AM or 9 PM to 6 AM)
• Working Days: Monday to Friday (5 days)
• Work Mode: On-site at Madhapur Work from Office
• Joining: Immediate joiners preferred
•  Experience 0-3 years in the International voice process only
•  Salary 2-6 LPA & other incentives

Have you streamed a program on Disney+, watched your favorite binge-worthy series on Peacock or cheered your favorite team on during the World Cup from one of the 20 top streaming platforms around the globe? If the answer is yes, you’ve already benefitted from Conviva technology, helping the world’s leading streaming publishers deliver exceptional streaming experiences and grow their businesses. 

Conviva is the only global streaming analytics platform for big data that collects, standardizes, and puts trillions of cross-screen, streaming data points in context, in real time. The Conviva platform provides comprehensive, continuous, census-level measurement through real-time, server side sessionization at unprecedented scale. If this sounds important, it is! We measure a global footprint of more than 500 million unique viewers in 180 countries watching 220 billion streams per year across 3 billion applications streaming on devices. With Conviva, customers get a unique level of actionability and scale from continuous streaming measurement insights and benchmarking across every stream, every screen, every second.

What you get to do in this role:

Work on extremely high scale RUST web services or backend systems.

Design and develop solutions for highly scalable web and backend systems.

Proactively identify and solve performance issues.

Maintain a high bar on code quality and unit testing.

What you bring to the role:

5+ years of hands-on software development experience.

At least 2+ years of RUST development experience.

Knowledge of cargo packages for kafka, redis etc.

Strong CS fundamentals, including system design, data structures and algorithms.

Expertise in backend and web services development.

Good analytical and troubleshooting skills.

What will help you stand out:

Experience working with large scale web services and applications.

Exposure to Golang, Scala or Java

Exposure to Big data systems like Kafka, Spark, Hadoop etc.

Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like time-state analytics and AI-automated data modeling, that surfaces actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped fuel streaming growth for include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery.  

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets! 

• Executes the development, Maintenance, and enhancements of varying complexity levels across platform systems
• Translates the Business Requirements and specifications into related solutions designs to understand business needs and functional specifications
• Evaluates project deliverables to ensure they meet the specifications and architectural standards
• Write and review technical documents, including design, developments, and code review
• Provide technical support to team
• Work independently and handle product responsibilities with stakeholders and good communication skills
• Good understanding of performance and security aspects of software development
• Working experience in Agile Software Methodology (Scrum and Kanban)

• 6+ years of experience in Software development using Java and J2EE technologies
• Experience in designing front end interfaces using HTML, CSS, Javascript, iQuery, AJAX
• Experience in Build tools like Maven
• Strong hands-on experience in developing microservices using Springboot
• Strong hands-on experience in Spring Framework such as Spring MVC, IDC, AOP and Spring JDBC
• Experience in Core Java, Multi-threading, OOPs, Collections and servlets
• Unit and integration testing using Junit
• Experience in databases like MySQL, DB2 and Oracle
• Strong design skills and also experience in working with Design patterns to solve problems
• Good to have GCP, AWS, Azure public cloud platforms
  
  

Designation: Product Manager

Experience: > 5 years with minimum 3 years as Product Manager

Work Location: Bengaluru, Karnataka

About the role:

Product Manager in Bizongo will set the vision for the product. He will be responsible for guiding teams toward a common goal - shipping high-quality products and features on time. He will be responsible for both business: through market research as well as the users: through timely user studies.

The ideal candidate is an analytical, customer-focused team player who will own the entire product lifecycle from strategy to launch. This candidate will also work cross-functionally to complete product roadmaps and discover new opportunities.

Key responsibilities:

• Forming vision, roadmap, and goals for the product 
• Writing specifications, manage project execution, A/B testing, UI/UX wireframe, and define product roll-out strategy
• Process, review and interpret data on customer usage patterns to uncover new product insights
• Work with engineering, design and marketing teams to plan, build and launch high quality product experiences in line with the overall vision of the company
• Conduct extensive customer engagement and validation 


 Job Requirements:

• B. Tech or BE in computer science or experience as a Software Engineer, Designer or start-up Founder
• 3 years or more working as a Product Manager 
• Ability to make data driven informed decisions
• Deep understanding and empathy for the customers
• Strong written and verbal skills
• Ability to lead teams and work cross-functionally in a highly collaborative environment

 Why work with us? 

• Opportunity to work with "India’s leading B2B" E-commerce venture. The company grew its revenue by more than 12x last year to reach to a 200 Cr annual revenue run rate scale. We invite you to be part of the upcoming growth story of B2B sector through Bizongo.
• Opportunity to work with most dynamic individuals in Asia recognised under Forbes 30 Under 30 and industry stalwarts from across companies like Microsoft, Paypal, Gravitas, Parksons, ITC, Snapdeal, Fedex, Deloitte and HUL.
• Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment.
• Bizongo has been awarded as the most Disruptive Procurement Startup of the year - 2017.
• This year ,Bizongo was awarded the highly prestigious & internationally acclaimed 'The DieLine Award' under the Sustainable Packaging category.
• Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company.
• The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce.

 About the Company: 

• Company Website: www.bizongo.com

• Any solution worth anything is unfailingly preceded by clear articulation of a problem worth solving. Even a modest study of Indian Packaging industry would lead someone to observe the enormous fragmentation, chaos and rampant unreliability pervading the ecosystem. When businesses are unable to cope even with these basic challenges, how can they even think of materializing an eco-friendly & resource-efficient packaging economy? These are some hardcore problems with real-world consequences which our country is hard-pressed to solve.

• Bizongo was conceived as an answer to these first level challenges of disorganization in the industry. We employed technology to build a business model that can streamline the packaging value-chain & has enormous potential to scale sustainably. Our potential to fill this vacuum was recognized early on by Accel Partners and IDG Ventures who jointly led our Series A funding. Most recently, B Capital group, a global tech fund led by Facebook co-founder Mr. Eduardo Savarin, invested in our technological capabilities when it jointly led our Series B funding with IFC.

• The International Finance Corporation (IFC), the private-sector investment arm of the World Bank, cited our positive ecosystem impact towards the network of 30,000 SMEs operating in the packaging industry, as one of the core reasons for their investment decision. Beyond these bastions of support, we are extremely grateful to have found validation by various authoritative institutions including Forbes 30 Under 30 Asia. Being the only major B2B player in the country with such an unprecedented model has lent us enormous scope of experimentation in our efforts to break new grounds. Dreaming and learning together thus, we have grown from a team of 3, founded in 2015, to a 250+ strong family with office presence across Mumbai, Gurgaon and Bengaluru. So those who strive for opportunities to rise above their own limitations, who seek to build an ecosystem of positive change and to find remarkable solutions to challenges where none existed before, such creators would find a welcome abode in Bizongo.