Client Servicing Executive

We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.

**Qualifications:**

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Excellent communication skills in English and Hindi

- Ability to handle customer queries and provide appropriate solutions.

- Prior experience in customer service or sales is preferred but not mandatory.

**Responsibilities:**

- Handle inbound/outbound calls professionally and provide information about products/services.

- Identify customer needs, clarify information, and close sales.

- Maintain a high level of customer satisfaction through effective problem-solving.

- Achieve sales targets and goals as set by the company.

**Salary and Benefits:**

-Unlimited Incentives

- Performance-based incentives and bonuses.

- Comprehensive training and career development opportunities.

Join us and embark on a rewarding career in customer care and sales. Apply now to be part of our dynamic team!

ReactJs Developer

Key aspects of this role:

• Meeting with the development team to discuss user interface ideas and applications.

• Reviewing application requirements and interface designs.

• Identifying web-based user interactions.

• Developing and implementing highly-responsive user interface components using React concepts.

• Writing application interface codes using JavaScript following React.js workflows.

• Troubleshooting interface software and debugging application codes.

• Developing and implementing front-end architecture to support user interface concepts.

• Monitoring and improving front-end performance.

• Documenting application changes and developing updates.

To be the right fit, you'll need:

• Minimum 4+ years relevant experience in application development and React JS.

• Knowledge of React hooks such that use Context, use Reducer, use Effect.

• Knowledge of React props and state management (both functional and class component)

• Strong understanding of Error boundary concept of react.

• Work experience with any react based UI library or Redux is preferable

• Experience in building cross-browser layouts with CSS and HTML

We are looking for a highly capable Node.js/ExpressJS developer to optimize our web-based application performance. You will be collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.

To ensure success as a Node.js developer, you should possess extensive knowledge of Node.js/ExpressJS based services and experience in a similar role. An accomplished Node.js developer will be someone whose expertise results in the stable, fast, and secure exchange of data between servers and end-users.

Responsibilities:

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

Qualification:

• Bachelor’s degree in computer science, information science, or similar.
• At least three years’ experience as a Node.js and ExpressJS developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

Vision: Designing and Developing products and features based on data and advanced

analytics.

- leverage business knowledge and data to uncover the potential of the data

- data science applications development

- hypothesis testing and modelling

- evaluate performance of various ML/DS models

- and much more

Role: The role is to define big ‘Why’ and ‘What’? Ideate and build products and features

using advanced data science and machine learning models which can help internal/external

stakeholders along with customers. It requires you to experiment on multiple hypothesis

using statistical and machine learning algorithms and bring better decision making to the

table. The role requires you to work closely with business and machine learning/data

science team.

Responsibility:

- Define and solve the problem that exist in the market and solve by using data

- Writing Product requirement documents with user stories

- Monitor products and feature’s performance

- Make strong communication and feedback loop with customers and

stakeholders

- Bring best product practices to the table

Autonomy:

- Create product roadmap for data products

- Daily decision making about product

Requirements:

- Graduate/ Post graduate degree in Marketing, Business Administration,

Engineering etc.

- 4+ Years of Product Management experience in high growth tech start up

- Strong knowledge of Excel and Database

- Analyzing data and model performance

- Knowledge of latest technology and innovation trends

- Working knowledge of application development process and hands on product

management systems JIRA, Aha etc.

- Comfortable in programming language like R and Python

- Sound knowledge of cloud-based architecture

- Ability to develop hypothesis and testing models

Key Responsibilities:

• Lead and manage a team of Java developers, providing guidance and support
• Oversee the entire software development lifecycle, from requirements gathering to deployment
• Design, develop, and implement Java-based solutions that meet project requirements
• Collaborate with cross-functional teams to ensure project milestones are achieved
• Conduct code reviews, provide technical guidance, and ensure code quality and best practices

Requirements:

• Minimum 4 years of experience in Java development
• Strong knowledge of Java frameworks and technologies (Spring, Hibernate, etc.)
• Experience in leading and mentoring a team of developers
• Excellent problem-solving and analytical skills
• Good understanding of software development methodologies and processes

As a Front-end developer, you will work with motivated individuals who are passionate-beyond-measure to offer the Ultimate Shopping experience to consumers. You will leverage the latest technologies (HTML5, Javascript, ajax) and application paradigms (web apps on the desktop) to create a beautiful client that runs seamlessly on windows, mac, chrome, firefox, IE, safari.

Responsibilities:

• Implement Visual Designs in standards compliant, clean markup (HTML5/CSS3/JS)
• Develop responsive designs and thoroughly test cross browser compatibility of all product interfaces
• Identify and research new UI technologies
• Suggest and implement improvements to existing product interfaces
• Assist in building wireframes/prototypes
• Make data driven decisions based on analytics to improve user engage
• Advise, collaborate with, and synthesize feedback from designers and the backend team.
• Ready to explore and perform tasks that are out of your own pool of expertise
• Fulfil several project requests simultaneously while meeting tight deadlines.
• Make pages optimized for both performance as well as SEO

Requirements:

• Expert in making scalable and modular Front End code
• In depth knowledge of HTML, CSS & JavaScript
• Good experience in making Progressive Web Apps
• Knowledge of cross browsers & devices development issues and inconsistencies
• Good knowledge and experience in ReactJS and Server Side Rendering
• Experience in setting up & running task runners like Gulp & Webpack
• Experience in CSS pre and post processors like SASS/Stylus & PostCSS (we use SASS combined with PostCSS) & BEM style coding
• Experience in creating transitions/animations at 60fps especially on mobiles

Job Roles