Client Servicing Executive
0 - 3 yrs
₹1L - ₹2.5L / yr
Mumbai
Skills
Client Servicing
Client Management
Digital Marketing
Branding
Packaging design
User Interface (UI) Design
User Experience (UX) Design
Tasks and Activities:
1. Serve as a day-to-day point of client contact
2. Writing creative briefs & minutes of the meeting and de-briefing the team
3. Research and prepare client presentations, reports and conduct in-person client meetings
4. Research on industry & competitor trends to apply best practices to client portfolio
5. Understanding client goals/objectives and their creative requirements including Branding,Packaging, UI/UX Design, Social Media, Content Development, Web Development, Graphic Design, Digital Marketing & more
6. Work jointly with the internal team to drive strategy & development
7. Identify growth opportunities from the client portfolio and drive revenue by upselling
8. Research & keep current on emerging online trends and best practices within the Creative Digital Industry.
10. Maintaining profitability of all the projects and completing projects within stipulated timelines.
11. Keeping a track of all the payment milestones for the projects.
12. Being a part of brainstorming sessions with the creative team to facilitate good campaigns.
1. Serve as a day-to-day point of client contact
2. Writing creative briefs & minutes of the meeting and de-briefing the team
3. Research and prepare client presentations, reports and conduct in-person client meetings
4. Research on industry & competitor trends to apply best practices to client portfolio
5. Understanding client goals/objectives and their creative requirements including Branding,Packaging, UI/UX Design, Social Media, Content Development, Web Development, Graphic Design, Digital Marketing & more
6. Work jointly with the internal team to drive strategy & development
7. Identify growth opportunities from the client portfolio and drive revenue by upselling
8. Research & keep current on emerging online trends and best practices within the Creative Digital Industry.
10. Maintaining profitability of all the projects and completing projects within stipulated timelines.
11. Keeping a track of all the payment milestones for the projects.
12. Being a part of brainstorming sessions with the creative team to facilitate good campaigns.
Read more
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Subodh Popalwar
Software Engineer, MemorresFor 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
About 3 Minds Digital
Founded :
2016
Type
Size :
20-100
Stage :
Profitable
About
We are a design, development and digital marketing services agency that helps clients attain their business objectives by leveraging brand identity and creating a digital footprint. Our portfolio spans MNCs, SMEs & startups.
3 Minds is a perfect mix of left brain and right brain, so you get the best of both worlds!
We process all the information we receive in a linear and holistic manner. Identify the details, get clarity, get random thoughts out of the way, listen to some music and then get going.
We sift through a pool of ideas, taking only the best, resulting in a perfect blend of a practical and actionable strategy to help take your brand to the next level.
Read more
Company social profiles
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Company is building a math-learning platform with a meticulously designed curriculum that helps students become 4x quicker and better at math by nurturing their cognitive abilities and building their core math acumen.
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₹20L - ₹20L / yr
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Job Title: Project Manager - Product Operations
Job Location: Chennai
Condé Nast is looking for a Project Manager - Product Operations who has proven
experience in project management and the ability to lead projects across various
teams. We are looking for a creative and dedicated individual who will fit with our
collaborative culture. You will be working closely across teams to ensure that all
project requirements, deadlines, and schedules are on track.
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● Become a subject matter expert on experience with customer
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● Produce high-level product requirements, iterate with design and
engineering teams.
● Engage and coordinate across teams to maintain product and strategy
alignment.•
● Manage the roadmap, prioritize product opportunities, refine feature ideas and
maintain existing features to drive business goals.
● Communicate project status, key issues and decisions, coordinate meetings
through the project lifecycle with appropriate business units and stakeholders
● Ensure delivery happen on time
● Focus on continual improvement and innovation through retrospective
Desired Skills & Qualification
● 6 to 8 years Project Management experience
● 1+ years of work experience in digital marketing / brand marketing
/ performance marketing in a consumer-centric business
● PMP certified
● A proven track record of working with engineers, and various stakeholders
to coordinate,plan, execute, and track product releases end to end.
● Experience managing data projects and online web applications
● Proven ability to manage multiple initiatives at the same time
● Excellent written and verbal communication skills
● Strong problem solving skills and willingness to think outside the box and roll
up one’s sleeves to get the job done
● Familiarity with agile software development methodologies.
● Proven ability to create clear, detailed, concise documentation -
Business Requirement, stories,
● Status reports, roadmaps, charts, etc. (please include samples)
● Proficient with one or more PM and Roadmap tools such as MS Project,
Jira, ProdPad, as well as MS Excel, Visio, PowerPoint and Word
● Experience and interest in media, publishing, and / or a related industry is a
plus
● Knowledge of UAT and QA/QC processes is an added advantage
● Strong understanding of technologies (Python, JS, Java, Cloud services, etc.) is
a plus
● Bachelor’s degree in business or information technology preferred.
About Condé Nast
CONDÉ NAST GLOBAL
Condé Nast is a global media house with over a century of distinguished publishing
history. With a portfolio of iconic brands like Vogue, GQ, Vanity Fair, The New Yorker
and Bon Appétit, we at Condé Nast aim to tell powerful, compelling stories of
communities, culture and the contemporary world. Our operations are headquartered
in New York and London, with colleagues and collaborators in 32 markets across the
world, including France, Germany, India, China, Japan, Spain, Italy, Russia, Mexico, and
Latin America.
Condé Nast has been raising the industry standards and setting records for excellence
in the publishing space. Today, our brands reach over 1 billion people in print, online,
video, and social media.
CONDÉ NAST INDIA (DATA)
Over the years, Condé Nast successfully expanded and diversified into digital, TV, and
social platforms - in other words, a staggering amount of user data. Condé Nast made
the right move to invest heavily in understanding this data and formed a whole new
Data team entirely dedicated to data processing, engineering, analytics, and
visualization. This team helps drive engagement, fuel process innovation, further
content enrichment, and increase market revenue. The Data team aimed to create a
company culture where data was the common language and facilitate an environment
where insights shared in real-time could improve performance.
The Global Data team operates out of Los Angeles, New York, Chennai, and London.
The team at Condé Nast Chennai works extensively with data to amplify its brands'
digital capabilities and boost online revenue. We are broadly divided into four groups,
Data Intelligence, Data Engineering, Data Science, and Operations (including Product
and Marketing Ops, Client Services) along with Data Strategy and monetization. The
teams-built capabilities and products to create data-driven solutions for better
audience engagement.
What we look forward to:
We want to welcome bright, new minds into our midst and work together to create
diverse forms of self-expression. At Condé Nast, we encourage the imaginative and
celebrate the extraordinary. We are a media company for the future, with a remarkable
past. We are Condé Nast, and It Starts Here.
Job Location: Chennai
Condé Nast is looking for a Project Manager - Product Operations who has proven
experience in project management and the ability to lead projects across various
teams. We are looking for a creative and dedicated individual who will fit with our
collaborative culture. You will be working closely across teams to ensure that all
project requirements, deadlines, and schedules are on track.
Primary Responsibilities
● Become a subject matter expert on experience with customer
segmentation, profiling, merchandising and targeting
● Produce high-level product requirements, iterate with design and
engineering teams.
● Engage and coordinate across teams to maintain product and strategy
alignment.•
● Manage the roadmap, prioritize product opportunities, refine feature ideas and
maintain existing features to drive business goals.
● Communicate project status, key issues and decisions, coordinate meetings
through the project lifecycle with appropriate business units and stakeholders
● Ensure delivery happen on time
● Focus on continual improvement and innovation through retrospective
Desired Skills & Qualification
● 6 to 8 years Project Management experience
● 1+ years of work experience in digital marketing / brand marketing
/ performance marketing in a consumer-centric business
● PMP certified
● A proven track record of working with engineers, and various stakeholders
to coordinate,plan, execute, and track product releases end to end.
● Experience managing data projects and online web applications
● Proven ability to manage multiple initiatives at the same time
● Excellent written and verbal communication skills
● Strong problem solving skills and willingness to think outside the box and roll
up one’s sleeves to get the job done
● Familiarity with agile software development methodologies.
● Proven ability to create clear, detailed, concise documentation -
Business Requirement, stories,
● Status reports, roadmaps, charts, etc. (please include samples)
● Proficient with one or more PM and Roadmap tools such as MS Project,
Jira, ProdPad, as well as MS Excel, Visio, PowerPoint and Word
● Experience and interest in media, publishing, and / or a related industry is a
plus
● Knowledge of UAT and QA/QC processes is an added advantage
● Strong understanding of technologies (Python, JS, Java, Cloud services, etc.) is
a plus
● Bachelor’s degree in business or information technology preferred.
About Condé Nast
CONDÉ NAST GLOBAL
Condé Nast is a global media house with over a century of distinguished publishing
history. With a portfolio of iconic brands like Vogue, GQ, Vanity Fair, The New Yorker
and Bon Appétit, we at Condé Nast aim to tell powerful, compelling stories of
communities, culture and the contemporary world. Our operations are headquartered
in New York and London, with colleagues and collaborators in 32 markets across the
world, including France, Germany, India, China, Japan, Spain, Italy, Russia, Mexico, and
Latin America.
Condé Nast has been raising the industry standards and setting records for excellence
in the publishing space. Today, our brands reach over 1 billion people in print, online,
video, and social media.
CONDÉ NAST INDIA (DATA)
Over the years, Condé Nast successfully expanded and diversified into digital, TV, and
social platforms - in other words, a staggering amount of user data. Condé Nast made
the right move to invest heavily in understanding this data and formed a whole new
Data team entirely dedicated to data processing, engineering, analytics, and
visualization. This team helps drive engagement, fuel process innovation, further
content enrichment, and increase market revenue. The Data team aimed to create a
company culture where data was the common language and facilitate an environment
where insights shared in real-time could improve performance.
The Global Data team operates out of Los Angeles, New York, Chennai, and London.
The team at Condé Nast Chennai works extensively with data to amplify its brands'
digital capabilities and boost online revenue. We are broadly divided into four groups,
Data Intelligence, Data Engineering, Data Science, and Operations (including Product
and Marketing Ops, Client Services) along with Data Strategy and monetization. The
teams-built capabilities and products to create data-driven solutions for better
audience engagement.
What we look forward to:
We want to welcome bright, new minds into our midst and work together to create
diverse forms of self-expression. At Condé Nast, we encourage the imaginative and
celebrate the extraordinary. We are a media company for the future, with a remarkable
past. We are Condé Nast, and It Starts Here.
Read more
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A ChatBot Designer is responsible for designing engaging and impactful conversational experiences. A ChatBot Designer should understand business requirements, conduct UX research, and create natural dialogue flows keeping technical constraints and product capabilities in mind.
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Understand business requirements from customers and craft conversational dialogue flows aimed to solve customer queries.
Ability to synthesize multiple perspectives (Clients, Developers, Program Managers) and create clear and compelling conversational journeys
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Be the client’s advocate and ensure that the solution is aimed at long-term success and exponential ROI
Detailed understanding of the underlying technology, platform, and product
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Bachelor’s Degree in any field
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Strong experience with SQL (NoSQL experience is a plus).
Must have experience on popular API client such Postman tool
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A clear understanding of Natural Language Processing (NLP) is a bonus
Proficiency in spoken and written English along with editing and proof-reading skills (word choice, grammar, and style)
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Fluency in other languages apart from English is a bonus
What You'll be responsible for?
Understand business requirements from customers and craft conversational dialogue flows aimed to solve customer queries.
Ability to synthesize multiple perspectives (Clients, Developers, Program Managers) and create clear and compelling conversational journeys
Proactively identify impediments and provide resolutions during the Design and Ideation phases of a project
Be the client’s advocate and ensure that the solution is aimed at long-term success and exponential ROI
Detailed understanding of the underlying technology, platform, and product
Keep up with market trends and be a thought leader in the industry
Requirements
4-9 years of relevant experience in UX writing or design
Bachelor’s Degree in any field
Must have hands-on experience of Rest & Soap API
Strong experience with SQL (NoSQL experience is a plus).
Must have experience on popular API client such Postman tool
Troubleshooting and Configurations on ERP.
A clear understanding of Natural Language Processing (NLP) is a bonus
Proficiency in spoken and written English along with editing and proof-reading skills (word choice, grammar, and style)
Analytical Thinking: Use data-driven decision making to help define best practices of Conversation Design
Fluency in other languages apart from English is a bonus
Read more
Hyderabad
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₹3L - ₹4L / yr
Client Servicing
Customer Success
Digital Marketing
Responsible for managing a portfolio of Clients
Manage client relationship to ensure client delight
Educate the client on the workflow and processes and manage client expectations
Interact and lead production team to ensure effective execution of project deliverables
Allocate proper briefs to team members, lead & guide the team for effective planning &
execution.
To monitor and ensure team performance by developing and propagating client service
focused KPIs / Success Metrics across the team and ensure that it is consistently achieved
To be responsible for client retention and growth by adhering to the quality and timelines of
annual maintenance contracts
To support management in developing, benchmarking and deploying client service
strategies focused towards client retention and delight
To handle everyday coordination with clients, and service them timely with the help of
delivery team
Researching on the brand to get information on brand essence, competition, past consumer
connects programs etc.
To ensure immediate response to client issues as per severity and priority
Work on building proposals, service agreements for new client acquisition
Manage client relationship to ensure client delight
Educate the client on the workflow and processes and manage client expectations
Interact and lead production team to ensure effective execution of project deliverables
Allocate proper briefs to team members, lead & guide the team for effective planning &
execution.
To monitor and ensure team performance by developing and propagating client service
focused KPIs / Success Metrics across the team and ensure that it is consistently achieved
To be responsible for client retention and growth by adhering to the quality and timelines of
annual maintenance contracts
To support management in developing, benchmarking and deploying client service
strategies focused towards client retention and delight
To handle everyday coordination with clients, and service them timely with the help of
delivery team
Researching on the brand to get information on brand essence, competition, past consumer
connects programs etc.
To ensure immediate response to client issues as per severity and priority
Work on building proposals, service agreements for new client acquisition
Read more
Rajkot
5 - 15 yrs
₹5L - ₹12L / yr
Project Management
Project Manager
Gap analysis
Client Management
Team Management
+7 more
Summary
At Emipro, Project Manager will be responsible for assisting our customers with the design and deployment of their Odoo ERP based Strategic Sourcing solutions. As functional experts, they will help lead the customer in the GAP analysis, design, build, testing and deployment of their business needs and associated business processes while providing project planning and management services.
Job Responsibilities
- Manage all aspects of Project life cycle to facilitate successful delivery to the executive team
- Ability to drive the overall Project Delivery to a successful conclusion requiring strong Project & Resource Management/Allocation skills coupled with a good Technical Background. Success will be measured by on-time, error-free delivery, with high satisfaction from Emipro’s Enterprise Customers or Business Team
- Can able to map the end user requirement with standard functionalities available in Odoo ERP
- Develop and Oversee detailed project plans
- Coordinate with Emipro’s cross Functional ERP Experts and Organize Sprint Planning, Daily Stand-Ups, and Review Meetings for Technical Team
- Identify, analyze and recommend business systems solutions to Emipro management having a broad business impact
- Establish detailed project plans and metrics, work plans, schedules, resource plans, and status reports
- Identify ERP project risks and develop risk mitigation plans
- Provide project leadership, work direction and feedback
- Present formal presentations and executive summaries to senior management to provide recommendations and status updates
- Can assist with 360-degree aspects of an ERP Project deployment including (but not limited to): Business Process Configuration, Documenting current and future process flows and business rule configuration, User interface configuration, External system integration (if required), User and supplier set-up, Training to and Building the Team
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Required Skills
- Total experience of 5+ years having strong project/customer management experience with at least experience of handling 10+ Team members at a various hierarchical level
- Excellent written and verbal communication skills required
- Proven problem-solving skills demonstrated through professional experience
- Expert level functional knowledge of various Business concepts like Supply Chain Management, Logistics, Procurement, Inventory, CRM, Sales & Purchase, Manufacturing & Accounting
- Demonstrated ability to learn, utilize and train customers on systems, features, and functionality for relevant products/solutions
- Proven decision-making ability and prioritization skills to balance conflicting demands across the project
- Strong Techno Functional Skills and minimum 2+ Years of Experience of working with at least one famous ERP system like SAP, Oracle ERP, Odoo, Microsoft Dynamics, Salesforce or any other similar software systems
- MBA is preferred but not mandatory
- Successful ERP Implementation experience with at least 3 Full Lifecycle End to End Implementation in any other well known ERP Systems
- Excellent Team Player, Meticulous, Self-Motivated & Self Starter
- Ready to work round the clock as per the situation demands
- Stress handling & Leadership Qualities
- Thorough understanding of Risk Management and its implications
Read more
Remote only
1 - 2 yrs
₹3L - ₹3.5L / yr
Client Servicing
client operations
Our client is the world's largest aggregator of business events. The startup is a business event discovery and networking platform that has also built other services like accessing speaker information and event agendas, viewing maps and getting directions to the venue, and setting reminders for the event. It aims to improve event-goers experience before, during, and after the event.
The company currently hosts over 300000 business events and drives over 30 million people to events. As the only platform with rated events, they use technology to maximize the value, users get from the event participation. Over the last 4 years, the company has grown from a small startup to a platform with global reach and clientele.
The company was founded in 2014 by serial entrepreneurs and IMT and Purdue University alumni, who have been part of managing and scaling many online business and products. The company drives massive B2B traffic from across the globe on a single amazing platform.
Our client collaborates with event organizers of trade shows and conferences around the world to become their official engagement app. Past and current clients include UBM, Messe Frankfurt, Messe Munchin, FICCI, HKTDC, among others.
As a Client Servicing (Associate/Assistant Manager), you will be responsible for serving as the primary point of contact for the customers from onboarding to renewal.
What you will do:
- Building and managing strong relationships with key customer stakeholders
- Proactively monitoring client retention and customer account health
- Serving as a product expert on use cases and providing customer training
- Interfacing and collaborating with cross-functional teams to drive towards customer goals
- Providing prompt customer service to ensure client delight and minimal churn
- Following and creating processes that build long lasting client relationships
- Driving upselling by understanding client requirements and product fit
- Being the voice of the customer to drive process and product enhancement
Candidate Profile:
What you need to have:
- Comfortable to work in the day/ evening shift as per the assigned region
- Strong ethical practices for client servicing
- 2 to 4 years of experience in client servicing (preferably in the international market)
- Effective communicator with strong analytical, problem-solving and organizational ability
- High level of comfort with handling technology
Read more
NCR (Delhi | Gurgaon | Noida)
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₹2.4L - ₹3.6L / yr
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Viral Marketing
Content Writing
Communication Skills
Client Management
+4 more
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- Monitor sites for customer service opportunities and initiate conversations on behalf of the client.
- Be happy, smile, and bring a positive attitude to the office
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- Create engaging and professional visuals that reflect client and their brand (Customize social media pages (ex. Facebook, Twitter, Google+, YouTube), develop supporting offline collateral, create original content, etc).
- Stay current with social media trends and tools – includes attending networking and educational events, reading blogs, and listening to podcasts.
- Continue to refine and define our social marketing process.
- Work with teams to create a solid branding message that’s reflected across Atomic marketing materials, social media content and shared by employees
SKILLS & EXPERIENCE
- 2+ years of social media marketing experience (prefer to have account management experience).
- Experience including but not limited to Facebook, LinkedIn, Google+, Google Communities, Twitter, Flickr, YouTube, Pinterest, and more.
- Knowledge of social media and analytics software (Hootsuite, Raven Tools, Google Analytics, Facebook Insights, etc.).
- Working knowledge of social media paid advertising campaigns including Facebook, Linkedin and Twitter.
- Ability to blog about social media on the Atomic website based on research, experience, and relevant social media news.
ADDITIONAL CONSIDERATION FOR…
- Strong understanding of user-generated content management, content marketing and reputation management.
- Strong, professional written and verbal communication skills.
- Strategic content creation and excellent writing skills.
- Ability to work independently and in a team environment.
- Exceptional time management skills including the ability to handle multiple clients with changing priorities.
Read more
Mumbai
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₹2L - ₹3L / yr
Client Servicing
Client Management
Communication Skills
Customer Success
Customer Relationship Management (CRM)
- Coordinate and manage all marketing, advertising and promotional activities of the clients.
- Brief the creative team about the client requirements, and get the job done as per the company’s standard & client’s brief.
- Work on market research to determine market requirements for existing and future prospects/clients.
- Maintain cordial relation with different media individuals
- Meet clients on a regular basis to understand their business and requirement.
- Make sure that the client receives all the material as per the committed timelines. Marketing ideas for general & Social Media Platforms.
- Manage the workflow and come up with solutions to execute jobs as per deadlines.
- Being proactive in suggesting new ideas to clients.
- Reports and Presentations would be needed on a monthly basis.
- Create presentations for a new client pitch or big promotions.
Read more
Remote, Mumbai, Chennai, NCR (Delhi | Gurgaon | Noida)
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₹15L - ₹22L / yr
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Investment management
Supply Chain Management (SCM)
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Finance
+5 more
- Filter criteria –
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- Corporate relationship and Sales ownership experience
- Understanding of Corporate/ Commercial/ SME/ Trade Finance
- Individual needs to be self-driven, capable of working with minimum supervision
- This will be an acquisition and execution role, hence proven competency in these will be essential
- Job Role –
- Responsible for bringing in new client acquisitions and driving closure on mandates for the region
- Understanding the key offerings of the company platform and applicability across industries
- Marketing SCF solutions to Corporates and their Supply Chains
- Ability to engage with a wide set of stakeholders on the Corporate side and identify opportunities
- Engaging with the FI partners to activate and grow financing on the Network
- Working closely with the India Corporate Sales - Head and the Network Sales teams to achieve the KRAs for the region
Read more
Mumbai
1 - 3 yrs
₹2L - ₹8L / yr
Client Servicing
Digital Client Servicing
Client Relationship
Client Handling
Please read below the description for the role:
• Coordinate and manage all marketing, advertising and promotional activities of the clients.
• Brief the Digital team about the client requirements, and get the job done as per the company’s standard & client’s brief.
• Work on market research to determine market requirements for existing and future prospects / clients.
• Maintain cordial relation with different media individuals
• Meet clients on regular basis to understand their business and requirement.
• Make sure that the client receives all the material as per the committed timelines. Marketing ideas for general & Social Media Platforms.
• Manage the workflow and come up with solutions to execute jobs as per deadlines.
• Being proactive in suggesting new ideas to clients.
• Reports and Presentations would be needed on a monthly basis.
• Create presentations for a new client pitch or big promotions.
Read more
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Subodh Popalwar
Software Engineer, MemorresFor 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort