Client Servicing Executive

Job Description:

1. Experience in Core Java, Spring Boot.
2. Experience in microservices.
3. Extensive experience in developing enterprise-scale systems for global organization. Should possess good architectural knowledge and be aware of enterprise application design patterns.
4. Should be able to analyze, design, develop and test complex, low-latency client-facing applications.
5. Good development experience with RDBMS in SQL Server, Postgres, Oracle or DB2
6. Good knowledge of multi-threading
7. Basic working knowledge of Unix/Linux
8. Excellent problem solving and coding skills in Java
9. Strong interpersonal, communication and analytical skills.
10. Should be able to express their design ideas and thoughts.

About Wissen Technology:

Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in class infrastructure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals.

Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’.

Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.

Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.

We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider.

BhaiFi is seeking a Female Customer Success Associate who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The person will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

Responsibilities and Duties

• Provide world-class client support by working with clients to establish critical goals.
• Take ownership of the customer’s operational needs and steward throughout the organization as required.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Responsible for customer onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty
• Ensure CSATs and NPS scores are maintained Assisting Sales Team
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Patient and active listener.
• Passion for service.

Qualifications and Skills

• High computer literacy and ability to learn new software.
• Knowledge of Technology and Software Solutions.
• Bachelor’s degree or equivalent education in Computer Engineering preferred.
• Job experience of 6 months to 2 years would be preferred.
• People from the Gurgaon location would be preferred.

Company Overview:  

At Codvo, software and people transformations go hand-in-hand. We are a global empathy-led technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day.  

We continue to expand our digital strategy, design, architecture, and product management capabilities to offer expertise, outside-the-box thinking, and measurable results. 

• Design and solution new integrations/APIs and update existing API functionalities (enhancements or bugfixes) on Integration Services like Logic Apps, BizTalk, SSIS, Stream Sets etc.
• Identify opportunities, propose & implement solutions to improve integrations/middleware solution delivery process efficiency, KPI performance, customer experience and deliver value.
• Ability to guide and train developers on Integration/API tools as required and provide coaching and mentoring.
• Ability to lead design, development, testing, deployment of integrations using Azure Services.
• Ability to lead the Integration solutions for various SaaS/Market standard programs and complex project delivery with the help of Integration developers.
• Ability to design & develop integration frameworks considering all relevant artefacts including, security, governance, error handling, requirement traceability and access management.
• Strong analysis and communication skills. Able to manage conflict and misalignment within the team and with the business.
• Dedicated to project or product work for the majority of the year working in business and functional natural teams and establish Cross-Org performance management including effective participation in natural teams
• Presenting the changes to the Integration CoE and landscape managers during the Design review, Code review, Delivery Review and Pre-CAB/CAB meetings to receive required approvals.
• Strong engagement skills, working with stakeholders at all levels on regular basis; Ability to pro-actively engender a strong sense of community and team working.
• Expected to play a pivotal role in onboarding and building new cloud-based integration/API solutions, streamline and standardize the interfaces.
• Should be able to take ownership of deliverables and conduct reviews review board and seek signoffs

• Desired Skills and Experience.
• University degree or college diploma in Computer Sciences or related major Excellent communication skills – both verbal and written University degree or college                                                            diploma in Computer Sciences or related major.
• 8+ years programming and software development experience 6+ years .NET programming experience 4+ years BizTalk development experience
• Strong understanding of EAI, SOA, and ESB architecture Strong understanding of and experience with Object Oriented design and development Solid understanding of enterprise integration patterns
• Solid understanding of software development patterns.

Experience: 4+ Years

Job Location: Remote 

Work timings : 2.30 pm -11.30 pm

• Design, develop and maintain applications and features.
• work on a huge dataset of IoT data and create algorithms to extract meaningful information.
• Adding features to the existing applications for monitoring and supporting field operations.
• Implementing application testability and diagnostics and fixing bugs.
• Create/ deploy and follow CI/CD pipelines to manage deliveries

• 3+ years of experience with Ruby On Rails.
• Strong Project & Time Management Skills, along with the ability to apply these skills while working independently, or as part of a team.
• Knowledge of blockchain technology, smart contracts and cryptocurrency will be an added advantage
• Experience in fintech domain will be another added advantage
• Bachelor’s degree in computer programming, computer science, or a related field.
• Fluency or understanding of specific languages, such as Java, PHP, or Python, and operating systems may be required.

• Substantial experience in building large complex and performant web applications using HTML5, CSS3, Typescript and Javascript across multiple browsers (Especially IE11).
• Experience in frameworks such as React (Redux, Redux Thunk or Saga, React Router, React Hooks) , Node JS and good understanding of the basics of these frameworks and their life cycles.(MUST HAVE)
• Experience in frameworks like Bootstrap and CSS pre-processors like SASS and LESS is desirable.
• Deeper understanding of network layer, HTTP, HTTPS, cookies, local storage.
• Knowledge to handle real-time async data would be a plus.
• Good knowledge on build tools like Webpack and Gulp
• Good knowledge on testing tools like Jest, Cypress, Jasmine, Karma, etc
• Experience in Git source control 
• Deeper understanding of Chrome Dev Tools.
• Deeper knowledge of UI optimizations and performance.
• Excellent communication skills, good visual design sense, in-depth experience in developing web-based applications.
• Experience leading multi engineer projects and mentoring junior engineers.
• Command an impressive portfolio of the latest UI technologies is a plus

Job brief

We are looking for a Full Stack Developer to produce scalable software solutions. Youll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities

• Work with development team and product managers to ideate software solutions.
• Design client-side and server-side architecture.
• Build the front-end of applications through appealing visual design.
• Develop and manage well-functioning databases and applications.
• Write effective APIs.
• Test software to ensure responsiveness and efficiency.
• Troubleshoot, debug and upgrade software.
• Create security and data protection settings.
• Build features and applications with a mobile responsive design in mind.
• Write technical documentation.

Requirements

• B.E./B.Tech. in Computer Science or a degree in Computer Science background.
• Experience as a Full Stack Developer or similar role (Institute or Organization level).
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, jQuery)
• Knowledge of back-end languages and JavaScript frameworks (e.g. React and Node.js)
• Familiarity with MongoDB, web servers, and UI/UX design.
• Excellent communication and teamwork skills.
• Great attention to detail.
• Organizational skills.
• An analytical mind.
• Knowledge of Cloud Platforms like AWS or GCP is a plus.