Business Development Manager

Looking to hire a product analyst, with strong problem solving skills and ability to take user research --> idea --> mvp

A Delhi NCR-based Applied AI & Consumer Tech company tackling one of the largest unsolved consumer internet problems of our time. 

We are a motley crew of smart, passionate and nice people who believe you can build a high-performing company with a culture of respect aka a sports team with a heart aka a caring meritocracy.

Position Overview:

As an Android Developer, you will have the exciting opportunity to work on developing, testing, and maintaining Android applications that deliver exceptional user experiences. Collaborating closely with cross-functional teams, you will play a key role in transforming ideas into functional and user-friendly applications that meet the needs of our customers.

Key Responsibilities:

● Participate in the entire application development lifecycle, from concept and design to testing and deployment.

● Write clean, efficient, and maintainable code following coding standards and best practices.

● Continuously research and stay up-to-date with the latest Android development trends, tools, and technologies.

● Assist in maintaining code repositories and version control using tools like Git.

● Collaborate with UI/UX designers to ensure seamless integration of design elements and optimal user experience.

Qualifications:

●     Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).

●     Strong passion for mobile app development and a genuine interest in the Android platform.

●     Solid understanding of Java and/or Kotlin programming languages.

●     Basic knowledge of Android application architecture and components (Activities, Fragments, Services, etc.).

●     Familiarity with development tools and frameworks such as Android Studio and Gradle.

●     Adept problem-solving skills and the ability to think critically.

●     Strong communication skills, both verbal and written.

●     Prior experience with personal or academic Android projects is a plus.

●     Knowledge of UI/UX principles and design patterns is a bonus.

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

• Tele Marketing Executives:

Responsibilities:

• Reach out to potential clients via phone calls to introduce our services.
• Schedule appointments or follow-ups for the sales team.
• Maintain accurate records of calls and customer details.

Requirements:

• Strong communication skills with a pleasant telephone manner.
• Previous experience in telemarketing or customer service preferred.
• Goal-oriented and self-motivated.
• Ability to handle rejection positively and persistently.

Responsibilities:

. Handling/Maintaining Client Relations and communication

.Creative and innovative concerning Idea Generation for all kinds of branding activities for the client

· Excellent knowledge of branding and promotional activities for all leading social media platforms such as Facebook, Twitter, Instagram, LinkedIn etc.

· Assist with the planning of marketing strategies to help drive traffic and engagement to the website

· Produce content for social media channels such as Facebook, Twitter, Instagram, LinkedIn, Pinterest etc.

· Keep up to date with any social media trends

· Track social media influencers

· Ensure you produce a consistent brand message,captions , and content across all the social media channels

· Regularly monitor competitor social media sites and create competitor analysis reports

· Contribute to the company blog

· Assist with social media performance reports

· Engage with social media users and respond to any mentions over Facebook, Twitter, Instagram, LinkedIn, Pinterest etc.

· Writing effective SEO content for blogs, websites and social media accounts.

· Coordination with the digital marketing team to report findings and recommendations.

Qualifications:

· Graduates with a minimum of 3-4 years of experience.

· Outgoing and easy to work with.

· Substantial social media presence.

· Ambitious and hardworking.

· Knowledge of tools for designing and video editing is an added advantage.

· Excellent communication skills

Relevant experience in determining a target audience and how to cater to unique marketing campaigns to capture their attention.

We are looking for a copywriter with an experience of 2 years who could take care of different marketing content throughout its journey until it gets published. It means you would not just write content but use Canva to design images, coordinate with the SEOs to optimize the content for search engines, and work with different team members to get the content uploaded.

We are looking for a writer who loves reading and for whom writing is second nature. If you read books, especially novels and newspapers, we would love to talk to you.

Our target audience comprises businesses. Therefore it is essential that you are able to write in a business language yet make it engaging.

PLEASE NOTE:

1.     This is an in-office role

2.     You must complete a series of in-office tasks if you are shortlisted.

3.     When we say 2 years of experience, we mean experience working for an organization as an employee. It won't include freelancing.

4.     You would be working with an enthusiastic and dynamic team of digital marketing specialists who have built the digital presence of Focus Softnet from the scratch.

5.     We expect you to be self-driven. You would get strong support from the team to help you in your work. However, we expect you to be committed and responsible regarding your own work.

Responsibilities:

·       Read and absorb everything related to our products and software

·       Write about our products and software in an engaging way

·       Ensure the content is in line with our branding and messaging style

·       Create new content to assist marketing campaigns

·       Work closely with marketing team members

·       Optimize content using SEO best practices

·       Write blog articles based on SEO guidelines and keywords which you would be provided with

·       Write content for Case Studies and White Papers after carrying out thorough research on relevant topics

Qualifications:

·       Any graduate or post-graduate with proficiency in the English language

·       Must be a regular reader

·       Proficiency in major digital and print platforms

You’ll be our: Firmware Engineer

You’ll be based at: IBC Knowledge Park, Bengaluru

You’ll be Aligned with: Embedded Manager

You’ll be a member of: Vehicle Software

What you’ll do at Ather:

A successful candidate is expected to lead the Firmware development and integration effort for various Ather products and be responsible for qualifying and integrating FW at various stages with HW. Responsibilities include:

• Understanding requirements from different stakeholders and translating these to application features

• Writing high quality source code to program complete applications within deadlines

• Unit-testing code for robustness, including edge cases, usability, and general reliability

• Performing functional and non-functional testing

• Troubleshooting and debugging applications

• Designing creative prototypes according to specifications

• Evaluating existing applications to reprogram, update and add new features

• Developing technical documents and handbooks to accurately represent application design and code

• Identifying and communicating possible risks along with preventive and corrective measures

• Designing HW/SW integration while working with HW/Algorithms/Cloud teams to deliver an integrated solution. 

Here’s what we are looking for: 

Must have: 

• ECU Software development experience (any of the ARM based Auto ECUs Body Electronics/Infotainment/ Powertrain/Cluster) 

• Previous experience with Low level firmware, Boot loaders, Device Drivers development 

• Hands on Experience Communication Protocols CAN, I2C, SPI, RS232

• Experience with static analyser, JTAG tools etc…

• Knowledge in Assembly and compilers

• Strong testing & debugging skills, experience with logic analysers

• Language: C, C++

Nice to have:

• Knowledge of HW design for ECUs

• Experience with UDS, AutoSAR, ISO26262, MISRA Guidelines 

• Previous experience with SIL and HIL Testing as well as Test case generation for the same.

• Hand on experience in using CAN tools & CAPL Scripts, Bus Master

• Real Time operating Systems, Python, Matlab/Simulink

You bring to Ather:

• BE/B.tech/B.Sc is minimum req with minimum 2-6 years of prior industry experience.