Business Development Executive

·       Conduct telecalling and cold calling to potential clients (target: 50 calls per day).

·       Generate new business leads, especially MNCs or corporates planning expansion, relocation, or renovation of their office spaces.

·       Maintain and update lead databases and contact lists in Excel or CRM tools.

·       Conduct online research to identify new companies, decision-makers, and opportunities in target markets.

·       Coordinate with the design and project teams to share qualified leads for proposal preparation.

·       Record and update all client communications, follow-ups, and meeting schedules systematically.

·       Prepare and submit regular reports on lead generation activities and progress.

Support marketing and business outreach campaigns.

Responsibilities

1.     End to end sales (Lead generation, Follow ups, Demo Presentation, Lead Closure, Client Facing) of company products and services

2.     Drive sales efforts within assigned accounts, identifying opportunities for upselling additional products or services and cross-selling complementary offerings to maximize revenue

3.     This is a critical role, and the person must possess a thorough knowledge of the organizations products/ services, working across all types of industries & building a cross-industry understanding. Initially this will be an individual contributor role but can be scaled up as per the demand & growth of the business.

4.     As a part of the Key Accounts Team of an assigned territory & Business, you will be charged up for the entire State.

5.     You must have specialized B2B knowledge, bias towards action and strive towards getting things done.

1. Ensure brand matrix productivity through effective business planning & market updates

1. Ensure timely follow-up on customer feedback, communicating progress and updates to clients and demonstrating our commitment to continuously improving their experience.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Computer Science, or related field; MBA preferred.
• Proven experience in key account management, sales, or business development within the software industry.
• Strong understanding of software products and services, including SaaS, PaaS, and enterprise solutions.
• Excellent interpersonal and communication skills, with the ability to build rapport and influence decision-makers at all levels.
• Strategic thinker with a proactive approach to problem-solving and a track record of driving results.
• Ability to work collaboratively in a cross-functional team environment and thrive in a fast-paced, dynamic organization.
• Proficiency in CRM software and other relevant tools for account management and sales tracking.

If you are a motivated and customer-focused professional with a passion for technology and a drive for sales success, we invite you to apply for this exciting opportunity. Join us in delivering innovative software solutions and driving growth for our key accounts.

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Job Description:

As a Blockchain Developer, you will be responsible for harnessing your deep expertise in blockchain technologies to deliver innovative and secure solutions. You will work closely with our development team to implement blockchain-based systems that address our clients' needs. Your responsibilities will include, but are not limited to:Responsibilities:

1. Blockchain Development: Design, develop, and maintain blockchain applications, smart contracts, and decentralized solutions using various blockchain platforms, such as Ethereum, Hyperledger, or others.
2. Architecture and Design: Collaborate with the team to define blockchain architecture and system requirements, ensuring scalability, security, and optimal performance.
3. Smart Contracts: Create, test, and deploy smart contracts using Solidity or other relevant programming languages. Ensure the correctness and efficiency of smart contract code.
4. Integration: Integrate blockchain solutions with existing systems and databases, and ensure seamless data flow between blockchain and off-chain components.
5. Security: Implement security best practices, conduct code reviews, and perform security audits to identify and mitigate vulnerabilities in blockchain applications.
6. Performance Optimization: Optimize blockchain solutions for performance, scalability, and cost-efficiency, including transaction speed and gas fees reduction.
7. Documentation: Maintain detailed documentation of blockchain applications, smart contracts, and development processes to facilitate future development and auditing.
8. Research and Innovation: Stay up-to-date with the latest blockchain technologies, industry trends, and best practices. Propose innovative solutions to improve existing processes.
9. Collaboration: Collaborate with cross-functional teams, including front-end and back-end developers, designers, and product managers, to deliver integrated blockchain solutions.
10. Testing and Quality Assurance: Conduct rigorous testing, debugging, and quality assurance to ensure the reliability and security of blockchain applications.
11. Troubleshooting: Investigate and resolve technical issues, system failures, and performance bottlenecks related to blockchain solutions.
12. Compliance: Ensure compliance with relevant regulations and industry standards, such as GDPR and AML/KYC requirements, when applicable.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 3 years of professional experience in blockchain development.
• Proficiency in blockchain technologies, including Ethereum, Hyperledger, and other relevant platforms.
• Strong programming skills in languages like Solidity, Golang, or Rust.
• Experience with blockchain development tools, frameworks, and libraries.
• Knowledge of cryptography and cybersecurity principles.
• Familiarity with decentralized applications (DApps) and web3.js.
• Excellent problem-solving and analytical skills.
• Effective communication and teamwork abilities.
• Ability to adapt to a rapidly evolving technology landscape.

As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Desirable Requirements:

1. Ability to handle a variety of position types/business groups/geographies effectively and independently
2. Ability to lead large teams and work directly with the teams on their day-to-day conversions
3. Should be able to drive and lead large customers independently thus increasing client wallet share
4. Plan, Strategize &amp; build avenues/strategies for improvisation &amp; scale numbers month on month
5. Requirement analysis, sourcing, interviewing, selling, salary negotiations, offering and post-offer follow-ups
6. Should have developed, driven, and executed comprehensive search strategies to recruit senior and niche Candidates in a limited Talent Pool
7. Utilized cost-effective tools to reduce average spend per hire and decrease cycle times
8. Should be able to work on capability building of the team and retaining the best talent