Business Development Executive (Inside Sales)

Job Description

Department: Information Technology

Location: Bangalore (with travel to other locations as required)

Reporting To: Head – Information Technology / CISO

Experience: 7–8 Years

Employment Type: Full-time

About Connect & Heal

Connect & Heal (CNH) is one of India's leading integrated healthcare organizations, delivering technology-enabled healthcare solutions across primary care, home healthcare, diagnostics, wellness, emergency response, and enterprise healthcare services. We are committed to building secure, scalable, and resilient digital infrastructure to support our rapidly growing healthcare ecosystem.

Position Summary

The IT Security & Network Administrator is responsible for ensuring the confidentiality, integrity, and availability of Connect & Heal's IT infrastructure. The role will manage enterprise network operations, cybersecurity controls, cloud and endpoint security, identity and access management, vulnerability management, and regulatory compliance.

The incumbent will play a key role in strengthening the organization's cyber resilience while supporting business continuity, healthcare operations, and information security initiatives aligned with ISO 27001, ISO 27701, and applicable healthcare data privacy regulations.

Key Responsibilities

Information Security

• Implement and administer enterprise information security controls across all business locations.
• Manage endpoint security, antivirus, EDR/XDR, email security, and Data Loss Prevention (DLP) solutions.
• Monitor and respond to security incidents, alerts, and vulnerabilities.
• Conduct vulnerability assessments, penetration testing coordination, and remediation tracking.
• Support cybersecurity awareness and phishing simulation programs.
• Maintain identity and access management (IAM), including MFA, privileged access, and user lifecycle management.
• Monitor security logs and coordinate incident response with internal and external stakeholders.
• Ensure secure configuration baselines for servers, endpoints, and network devices.

Network Administration

• Administer enterprise LAN, WAN, SD-WAN, VPN, Wi-Fi, firewalls, switches, routers, and internet connectivity.
• Configure and maintain Cisco, Fortinet, Sophos, Palo Alto, or equivalent network security appliances.
• Monitor network performance and proactively resolve connectivity issues.
• Manage network segmentation and secure remote access.
• Maintain network documentation, IP addressing, topology, and disaster recovery configurations.
• Support cloud networking for Azure and AWS environments.

Cloud & Infrastructure Security

• Secure Microsoft 365, Azure AD (Microsoft Entra ID), Exchange Online, and SharePoint environments.
• Implement Conditional Access Policies and Zero Trust principles.
• Support cloud backup and disaster recovery strategies.
• Monitor cloud security posture using Microsoft Defender and related security tools.

Compliance & Governance

• Support ISO 27001, ISO 27701, ISMS, and Privacy Information Management System (PIMS) implementation and audits.
• Ensure compliance with the Digital Personal Data Protection Act, 2023, and healthcare-specific data protection requirements.
• Maintain security documentation, policies, risk registers, and audit evidence.
• Participate in internal and external security audits.

Business Continuity

• Maintain backup schedules and disaster recovery plans.
• Participate in DR drills and business continuity exercises.
• Ensure high availability of critical business systems.

Vendor & Asset Management

• Coordinate with OEMs, ISPs, cloud providers, and security vendors.
• Manage IT security renewals, certificates, licenses, and warranties.
• Maintain inventory of network and security assets.

Monitoring & Reporting

• Generate monthly dashboards on:
• Security incidents
• Vulnerability status
• Endpoint compliance
• Patch compliance
• Firewall health
• Network uptime
• SLA performance
• Present periodic security posture reports to IT leadership.

Technical Skills

Networking

• TCP/IP
• DNS
• DHCP
• VLAN
• VPN
• Routing & Switching
• SD-WAN
• Wi-Fi Administration
• Firewall Management

Security

• Endpoint Detection & Response (EDR/XDR)
• SIEM Monitoring
• Identity & Access Management (IAM)
• MFA
• DLP
• Email Security
• Vulnerability Management
• Patch Management
• Zero Trust Security
• Incident Response

Cloud

• Microsoft Azure
• Microsoft 365 Administration
• Azure AD (Microsoft Entra ID)
• AWS (preferred)

Operating Systems

• Windows Server
• Linux (preferred)
• Active Directory
• Group Policy

Tools

• Microsoft Defender
• Fortinet
• Sophos
• Palo Alto
• Cisco Meraki
• CrowdStrike
• SentinelOne
• Nessus
• Qualys
• SolarWinds
• ManageEngine

Preferred Certifications

• CEH (Certified Ethical Hacker)
• CompTIA Security+
• Cisco CCNA / CCNP
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Security Administrator Associate
• Fortinet NSE
• ISO 27001 Lead Implementer / Internal Auditor
• Certified Information Systems Security Professional (CISSP) (preferred)

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 7–8 years of experience in IT infrastructure, network administration, and information security.
• Experience supporting multi-location enterprise environments.
• Experience in healthcare, HealthTech, SaaS, or regulated industries is preferred.

Key Competencies

Functional

• Network Administration
• Cybersecurity Operations
• Cloud Security
• Infrastructure Management
• IT Compliance
• Risk Assessment
• Incident Response
• Business Continuity

Behavioral

• Analytical thinking
• Attention to detail
• Problem-solving
• Ownership and accountability
• Collaboration
• Customer orientation
• Communication skills
• Continuous learning

Key Performance Indicators (KPIs)

KPITargetNetwork Availability≥ 99.9%Critical Security IncidentsZero unresolved incidentsPatch Compliance≥ 98%Endpoint Security Compliance100%Vulnerability Remediation (Critical)Within 15 daysMFA Adoption100%Backup Success Rate≥ 99%Audit Compliance Score≥ 95%DR Drill Success100%

Success Measures (First 12 Months)

• Achieve 99.9% infrastructure uptime across all locations.
• Strengthen enterprise cybersecurity posture and reduce high-risk vulnerabilities.
• Ensure successful completion of internal and external security audits.
• Improve endpoint compliance and identity security across the organization.
• Implement proactive monitoring and reporting dashboards.
• Enhance cyber awareness and security best practices among employees.

Why Join Connect & Heal?

• Be part of one of India's fastest-growing integrated healthcare organizations.
• Work on enterprise-scale cybersecurity and digital transformation initiatives.
• Contribute to building a secure, technology-enabled healthcare ecosystem.
• Collaborate with cross-functional teams in a mission-driven environment focused on innovation, resilience, and patient trust.

Job Description – SYSTEMS ENGINEER Role Description

This is a full-time on-site role for an Information Technology Systems Engineer in Dubai.

The systems engineer will be responsible for network & server implementation, administration,

engineering, security, troubleshooting, managing and executing Annual Maintenance Contracts (AMC) & Managed Services, and overall IT services support to ensure seamless operations.

Job Responsibilities:

1. Provide prompt and satisfactory client service on System Integration assignments of IT installation and services by:

a. Performing periodic and routine onsite and offline maintenance of equipment and software as per client requirement and company Service Level Agreement (SLA).

b. Prediction of client requirements based on assignment for planned and unplanned service activities.

c. Prioritize client requirements and achieve prompt response based on criticality and urgency.

d. Ensuring monthly health check-up report as per SLA each of the assigned customers.

e. Ensure business continuity with zero downtime.

2. Independently handles complex tasks and oversees full AMC contracts.

3. Maintain 100% SLA compliance (response time, resolution time, documentation).

4. Perform preventive and corrective maintenance on IT hardware, software, networks and security through remote and onsite technical support

5. Provide remote and onsite technical support to clients and ensure timely resolution of issues and maintain client satisfaction.

6. Maintain documentation of client infrastructure, asset logs, ticket logs, SLA performance reports and service reports. Submit monthly AMC performance reports (downtime, costs, client satisfaction).

7. Collaborate with the sales team to identify potential upselling opportunities within existing AMC clients.

8. Resolve escalated complaints related to AMC services.

9. Engage in completing training and holding certifications pertinent to IT technologies and practices.

10. Engage in Pre-sales activities:

a. Conduct site assessments, technical evaluations, and feasibility studies to support solution design.

b. Deliver product and solution presentations to clients, demonstrating technical capabilities and value proposition.

13. Liaise with client departments and customers and keep a fruitful relationship.

14. Control usage of maintenance tools, stores and equipment.

15. Monitor and control maintenance costs for assigned tasks.

16. Adhere to health and safety policies and procedures of client and company.

17. Obtain and upgrade required competency training and certification from vendors and relevant institutes for maintaining and enhancing the technical competency of the employee.

18. Keep abreast of the developments and research in the chosen domain of ICT and in-turn disseminate and train internal resources.

Qualifications:

 Troubleshooting and Information Technology expertise.

 Server Administration, M365, and Cyber security skills.

 Experience with Server management, backup and storage solutions.

 Strong problem-solving and analytical skills.

 Experience with Server infrastructure, Firewall Implementations, network infrastructure and systems.

 Experience with ticketing systems, remote monitoring tools and remote desktop applications.

 Certifications such as Cisco CCNA/MCSE.

 Bachelor’s degree in computer science, Information Technology, or related field.

 Excellent communication and teamwork abilities.

 Ability to adapt to changing technology trends and advancements.

Other Details:

 Immediate joiners preferred

Job Description:

Experience: 1 to 2 years

Qualification: Degree in Design or Design Certification Course

Job Description: Designing of Catalogue, Marketing Collaterals, Product Design, and Social Media post

Key Skills: Photoshop, illustrator

If you are a technology enthusiast, we have the perfect job for you! We are looking for Node.Js Developers to join our agile team of professionals.

Responsibilities:

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

Requirements:

• Bachelor's degree in computer science, information science, or similar.
• At least two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.