Business Development Executive - Healthcare and Corporate Partnerships

Key Responsibilities

1. Calendar & Office Management

• Plan, schedule, and coordinate appointments, meetings, and events for the Managing Director.
• Maintain and update daily and weekly calendars proactively.
• Provide timely reminders and ensure smooth workflow management.
• Organize and maintain physical and digital files, documents, and confidential records.

2. Communication & Coordination

• Receive, screen, and prioritize calls, emails, and messages for the MD.
• Act as a liaison between the MD and employees, departments, and external stakeholders.
• Handle VIP/HNI customer interactions, reservations, and special ODC/party orders.
• Manage communication related to projects, new launches, and expansion initiatives under the MD’s purview.
• Respond to internal and external inquiries and track work plans assigned by the MD.

3. Documentation & Reporting

• Take dictations and draft correspondences, data points, and responses based on the MD’s preferences.
• Prepare, edit, and compile agendas, minutes of meetings, reports, presentations, and briefs.
• Observe discussions conducted by the MD and translate them into actionable plans for execution.

4. Travel & Hospitality Coordination

• Arrange domestic and international travel, ticketing, hotel bookings, and logistics for the MD and senior executives.
• Coordinate boarding and lodging for outstation visitors based on MD’s instructions.

5. Vendor, Supplier & Procurement Coordination

• Coordinate with international suppliers and vendors (e.g., China, Italy) regarding quotations, purchase orders, and shipments.
• Negotiate with suppliers, contractors, and vendors to obtain competitive pricing.
• Manage purchase comparisons, approvals, and payments.

6. Operational & Infrastructure Support

• Oversee maintenance, upkeep, and repair work of corporate offices, outlets, and store infrastructure.
• Coordinate on a case-by-case basis as per MD’s directions.

7. Research & Analysis

• Undertake primary and secondary research on assigned topics.
• Prepare detailed briefs, reports, and presentations within stipulated timelines.

8. Employee Training & Onboarding

• Assist in induction and training of employees associated with or supporting the MD’s office.

Accounts Executive

Designation: Accountant

Experience: 5 Years to 6 Years

Department: Finance & Accounts

Sub- Department: Finance & Accounts

Employee Office Location: Gurgaon

Minimum Qualification: B.Com, M Com

Working Language: English

Job Description

1. Knowledge of Account Payables and receivables
2. Prepare Creditors ageing and payments
3. Party/Bank Reconciliation
4. Basic Knowledge of TDS and GST and other legal compliances
5. Knowledge of MS Office, command in Microsoft excel

Responsibilities:

• Develop and maintain mobile applications using React Native.

• Collaborate with cross-functional teams to define, design, and ship new features.

• Ensure the performance, quality, and responsiveness of applications.

• Identify and correct bottlenecks and fix bugs.

• Help maintain code quality, organization, and automation.

• Write clean, maintainable, and scalable code.

• Participate in code reviews to ensure code quality and share knowledge with the team.

• Stay updated with the latest industry trends and technologies.

Requirements:

• Strong proficiency in JavaScript and familiarity with ES6+ syntax.

• Experience with Redux or other state management libraries.

• Familiarity with RESTful APIs to connect mobile applications to back-end services.

• Knowledge of mobile app architecture and design patterns.

• Experience with third-party libraries and APIs.

• Understanding of mobile development best practices.

• Ability to write well-documented, clean code.

• Strong problem-solving skills and attention to detail.

• Excellent communication and teamwork skills.

About the job

We are looking for a talented Web Designer cum developer to create amazing websites and user experiences. The ideal candidate should have an eye for clean and artful web design and developement skills . They should also have superior user interface design skills. The successful candidate will be able to translate high-level requirements into interaction flows and artefacts. They will be able to transform them into beautiful, intuitive, and functional web designs.

Eligibility

Access to a PC or Laptop with a reliable internet connection.

Good understanding of the English language.

Any graduate with a desire to become a web developer. Freshers are welcome.

Knowledge of HTML, CSS, and JavaScript is a plus but NOT mandatory.

Freshers are encouraged to apply. Comprehensive training will be provided, so no prior coding experience is necessary.

Responsibilities

Creating new websites from scratch.

Redesigning and rebuilding existing websites.

Creating sitemaps and designing wireframes.

Collaborating with teams and managing workspaces.

Creating effective content to ensure user engagement.

Working on Front-End development to create interactive User Interfaces (UI).

Building easy navigation for a solid User Experience (UX).

Working on Back-End development to ensure fast and error-free website performance.

Benefits

Internship Certificate

Letter of Recommendation

Performance-Based Stipend

Part-time work from home (2-3 hours per day)

5 days a week, fully flexible shift

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

We are looking for someone who wants to assume team and project handling responsibilities; someone who is seeking better stability and work-life balance without compromising on growth.

- Minimum 2+ years of hands-on experience in Android & Flutter development.

- Strong in Java Programming and OOPS Concepts.

- Knowledge of problem-solving, multi-threading and complexity analysis.

- Experience with design patterns like MVVM, Provider etc.

- Experience in Android application development experience using Java, Kotlin & Flutter.

- Design and develop Mobile applications using Flutter.

- Must be able to deploy app in Play store & App store.

- Expert in Android User Interface Development and Understanding of best practices for the same.

- Independently drive the development of Android-based applications.

- Ability to work with web services on the Android platform (consuming REST/SOAP APIs) and related underlying technologies (JSON, XML).

- Self-driven and able to work with minimal direction.

- Problem-solving expertise in critical steps.

- Hands-on experience with Android studio & Gradle build system.

- Knowledge of Linux, Git, Relational Databases, XML and JSON is a must.

- Hands-on practice with CI/CD tools

- Memory optimization and Debugging skills.

• Provide the team with a vision of the project objectives
• Responsible for finalizing and documenting requirements from customer

• Implementing high-level requirements and to produce robust solutions, within predefined timelines, and scope limitations
• Spearhead and Co-ordinate development activity required for the Project (Automation scripts, Tool development, )
• Ensure Quality with on time delivery of agreed deliverable

• Demonstrated expertise in a variety of application development, technology concepts,practices, and procedures

• Strong experience in Databases, SQL Programming, Data Conversion/Migration
• Good Experience in developing Automation scripts and using RPA tools
• Should have led a team and be able to mentor others to improve their skills
• Good Problem-Solving Ability and Analytical Skills
• Must have passion for their work