Business Analyst

Position: Performance Marketing and CRM (Fashion/Luxury/Lifestyle) - female

Experience: 3-5 year

Location: Sector-54, Gurgaon

Industry” Luxury/Fashion/ Apparel

Key Responsibilities:

1. CRM & Customer Retention

·         Manage and segment customer data across Shopify, marketplaces (Amazon, Myntra, Tata CLiQ Luxury), and CRM platforms.

·         Execute email and WhatsApp campaigns — automation, A/B testing, personalization, and performance tracking.

·         Develop and manage loyalty, referral, and win-back programs to improve customer lifetime value (LTV).

·         Integrate and optimize AI Chatbots for personalized engagement and lead nurturing.

2. Performance Marketing (Meta, Google, YouTube)

·         Plan, execute, and optimize campaigns across Meta (Facebook/Instagram), Google Ads, and YouTube.

·         Collaborate with internal and external teams for audience segmentation, creative testing, UTM setup, and reporting.

·         Monitor and analyze KPIs including ROAS, CTR, CAC, and conversion rate, making data-backed optimization recommendations.

·         Test audience clusters for premium segmentation.

·         Align ad campaigns with CRM strategies to ensure consistent communication across channels.

3. Analytics & Reporting

·         Create integrated dashboards covering CRM and paid media performance.

·         Track key engagement metrics such as open rate, CTR, repeat purchase rate, and campaign ROI.

·         Provide insights to enhance customer journey mapping, funnel efficiency, and conversion pathways.

·         Present monthly performance summaries and improvement recommendations.

4. Cross-Functional Collaboration

·         Work with marketing, operations, and tech teams to synchronize CRM, automation, and digital marketing efforts.

·         Coordinate with agencies or vendors for campaign execution, data sync, and CRM tool integration.

·         Ensure brand consistency and premium positioning across all digital touchpoints.

Qualifications

·         Bachelor degree in Marketing, Business, or related field.

·         3–5 years of experience in CRM and/or Performance Marketing for premium or lifestyle brands.

·         Proficiency in CRM and automation tools (e.g., HubSpot, Brevo, Mailchimp, Zoho, Klaviyo).

·         Working knowledge of Meta Ads Manager, Google Ads, and YouTube Campaign Manager.

·         Strong analytical mindset; ability to interpret campaign data and make optimization decisions.

·         Experience with Shopify, marketplaces (Amazon, Myntra, Tata CLiQ Luxury), and email workflows and automations.

·         Excellent communication and coordination skills, with a premium brand sensibility.

Mail updated resume with salary details-

Email: etalenthire[at]gmail[dpt]com

Satish: 88O 27 49 743

🔴 Profile: Java Developer

🔷 Experience: 2+ Years

🔷 Location: Mumbai

🔷 Mode: Immediate joiners preferred

✨ What we want:

✅ Core Java expertise (Java 8+, Collections, Multithreading)

✅ Spring Framework proficiency (Spring Boot, Spring MVC, Spring Security)

✅ Database skills (MySQL, PostgreSQL, Oracle, Hibernate/JPA)

✅ Microservices architecture experience

✅ RESTful API development and integration

✅ Maven/Gradle build tools

✅ Version control (Git, SVN)

✅ Application servers (Tomcat, JBoss, WebLogic)

✅ Cloud platforms (AWS/Azure preferred)

✅ Frontend basics (HTML, CSS, JavaScript - nice to have)

✅ Testing frameworks (JUnit, Mockito)

● Design and develop responsive and visually appealing web applications and user interfaces using HTML, CSS, and JavaScript, React frameworks.

● Collaborate with UX designers, product managers, and software engineers to understand project requirements and translate them into interactive, user-friendly interfaces.

● Ensure the technical feasibility of UI/UX designs and optimise applications for maximum speed and scalability.

● Conduct code reviews and provide constructive feedback to team members, fostering a culture of continuous improvement.

● Stay updated with the latest industry trends, best practices, and emerging technologies in UI development, and recommend their integration to enhance our products.

● Identify and address performance and compatibility issues across different browsers and platforms.

● Champion UI development best practices, standards, and guidelines within the development team.

● Collaborate with backend developers to integrate front-end interfaces with server-side logic and APIs.

● Troubleshoot and debug UI-related issues and provide timely resolutions.

● Mentor junior developers, assisting them in enhancing their skills and knowledge in UI development.

● Write and encourage other engineers to write automated tests.

Skills/ Experience

● Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience).

● Proven experience as a UI Developer or Front-End Developer, with at least 3+ years of hands-on experience in building user interfaces for web applications.

● Proficiency in front-end technologies such as TypeScript, Tailwind, React, Redux.

● Strong understanding of responsive design principles.

● Solid knowledge of web performance optimization techniques and best practices.

● Familiarity with Figma and other UI/UX design tools, to collaborate effectively with designers.

● Demonstrated experience in writing UI components to corresponding backend APIs and Databases.

● Excellent problem-solving skills and ability to troubleshoot complex UI-related issues.

● Strong communication and collaboration skills, with the ability to work effectively in a team-oriented environment.

About Kloud9:

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.

What we are looking for:

-         Service Manager managing a team providing L1, L2 support for multiple applications

-         Should be able to work in China hours as and when required

-         6-7 years of experience in a support role

-         2+ years’ experience in Prior experience in supervisory role 

-         Manage shift rosters, escalations

-         Responsible for standing up and running the support team

-         Managing the customer support department’s day-to-day functions.

-         Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.

-         Assigning tasks to support team members each day that are based on SLAs, technician availability, and the technician’s skills.

-         High level knowledge of the Data Engineering space having supported data stores, data pipelines, and downstream reporting applications is desirable

-         Periodic reporting to stakeholders

Why Explore a Career at Kloud9:

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers!

Primary Skills: Java Backend Development, UNIX, Oracle, SQL, MQFTP

Secondary Skills:  Autosys, Service Now

Experience: 6- 8 years

Responsibilities:

• Drive the Migration Project and support Business Applications teams through the project lifecycle.
• Interpret written business requirements, functional requirements and technical specification documents to design and develop technical solutions that meet business needs
• Contribute to Application development, migration of components, testing and Production Support.
• Collaborate with IT and Business partners to develop, and troubleshoot end to end technical solutions
• Create and maintain technical evaluation documentation using defined technical documentation templates that meet standards

Required Skills:

• Well versed with Java Backend Development.
• Proficient in Oracle, SQL.
• Experience in Shell scripting in UNIX, Autosys scheduler
• Good understanding of Database Management Systems (DBMS)
• Knowledge of different file movement patterns and tools  - File Transfers, Messaging, MQFTP, Sterling Integrator, Mobius
• Knowledge of different file formats plus file format conversion to & from JSON, csv etc.
• Good understanding of Object-Oriented Programming
• Good understanding of SDLC lifecycle & processes.
• Exposure to ITIL foundational concepts, Service Now and Production Management Activities.
• Financial Services experience will be a plus
• Experience in using Dev tools ( Eclipse ), code quality tools, defect tracking tools

Desired Skills: 

• Strong interpersonal, oral, presentation, and written communication skills

• Excellent team player with good organizational, communicational, analytical and logical skills.