
Business Analyst
at India's largest all-in-one app for teachers, schools and coa
Work closely with Product Managers to drive product improvements through data driven decisions.
Conduct analysis to determine new project pilot settings, new features, user behaviour, and in-app behaviour.
Present insights and recommendations to leadership using high quality visualizations and concise messaging.
Own the implementation of data collection and tracking, and co-ordinate with engineering and product team.
Create and maintain dashboards for product and business teams.
Requirements
1+ years’ experience in analytics. Experience as Product analyst will be added advantage.
Technical skills: SQL, Advanced Excel
Good to have: R/Python, Dashboarding experience
Ability to translate structured and unstructured problems into analytical framework
Excellent analytical skills
Good communication & interpersonal skills
Ability to work in a fast-paced start-up environment, learn on the job and get things done.

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- Hands-on experience in Python
- Proficient experience in the automation tool i.e Selenium.Experience in writing Selenium-based automation frameworks and scripts
- Strong understanding of QA processes (test case planning, feature ownership, automation reporting, and triage, bug reporting, regression & isolation)
- Experience in maintaining REST API based automation frameworks and scripts
- Experience with Selenium Webdriver, test framework development, and web application testing
- Proficiency in API Testing in the following programming languages: Java
Department: Customer Service
Employment Type: Full-Time
Shift Type: Rotational Shifts with Weekly Offs
Role Overview:
We are looking for a dedicated and articulate CRM Executive (Voice Process) to handle customer service queries and deliver high-quality support over voice calls. The ideal candidate will have prior experience in a voice-based customer support role and possess excellent communication skills in English.
Key Responsibilities:
- Handle inbound and outbound voice calls professionally.
- Resolve customer queries and complaints with empathy and efficiency.
- Maintain accurate call records and update CRM tools regularly.
- Ensure customer satisfaction by providing prompt and effective support.
- Work collaboratively with team members to meet daily service metrics.
Requirements:
- Minimum 1 year of experience in a Customer Service (Voice Process) role.
- Excellent verbal communication skills in English.
- Customer-focused attitude with problem-solving ability.
- Comfortable working in rotational shifts and with weekly offs.
- Basic knowledge of CRM tools and systems is a plus.
What you’ll be doing
Weare much more than our job descriptions, but here is where you will begin:
As a Senior Software Engineer Data & ML You’ll Be:
● Architect, design, test, implement, deploy, monitor and maintain end-to-end backend
services. You build it, you own it.
● Work with people from other teams and departments on a day to day basis to ensure
efficient project execution with a focus on delivering value to our members.
● Regularly aligning your team’s vision and roadmap with the target architecture within your
domain and to ensure the success of complex multi domain initiatives.
● Integrate already trained ML and GenAI models (preferably GCP in services.
ROLE:
Whatyou’ll need,
Like us, you’ll be deeply committed to delivering impactful outcomes for customers.
What Makes You a Great Fit
● 5 years of proven work experience as a Backend Python Engineer
● Understanding of software engineering fundamentals OOPS, SOLID, etc.)
● Hands-on experience with Python libraries like Pandas, NumPy, Scikit-learn,
Lang chain/LLamaIndex etc.
● Experience with machine learning frameworks such as PyTorch or TensorFlow, Keras, being
proficient in Python
● Hands-on Experience with frameworks such as Django or FastAPI or Flask
● Hands-on experience with MySQL, MongoDB, Redis and BigQuery (or equivalents)
● Extensive experience integrating with or creating REST APIs
● Experience with creating and maintaining CI/CD pipelines- we use GitHub Actions.
● Experience with event-driven architectures like Kafka, RabbitMq or equivalents.
● Knowledge about:
o LLMs
o Vector stores/databases
o PromptEngineering
o Embeddings and their implementations
● Somehands-onexperience in implementations of the above ML/AI will be preferred
● Experience with GCP/AWS services.
● You are curious about and motivated by the future trends in data, AI/ML, analytics
Responsibilities and Duties
Develop high-quality software design and architecture.
Achieve the timeline with quality delivery of assigned tasks.
Able to do technical analysis and code review.
Able to troubleshoot internal & production bugs.
Coordinate and support to project co-ordinator/project manager.
Development coding standards are achieved.
Work with internal teams to understand and analyse their needs and to ensure that proposed solution caters to same.
Adopt new technology in quick time.
Implement Unit tests and Functional tests to ascertain highest quality of deliverables.
Identify, prioritize and execute tasks in the software development life cycle.
Understand business needs and know how to implement needs in system to meet business needs.
Able to create the technical documents.
Able to leading team members and planning of team’s task.
Design, develop, modify, implement, and support software components anywhere in the software stack.
Work in close partnership with cross-functional teams and management.
Requirements
Having knowledge of ASP .Net / .net core, Web API, Micro Services, JavaScript, jQuery, Bootstrap, Flutter.
Having good Release management, Cloud Management & Data base management knowledge
Having fluency in Agile methodology
Having knowledge of Power BI / Tablue will be added advantage
Soft skills – Manager level skill
Critical thinker and creative mindset and the ability to approach a problem creatively.
Ability to provide in-depth evaluation and analysis of unique complex technological issues.
A decade old, the firm has grown to great heights, beside partnership with the best universities and organizations across the globe. They are backed by a global publishing house, that is more than 200 years old, whose international operations cover the USA, Europe, Asia, Canada, and Australia - known for published works of more than 450 Nobel Laureates in categories across Economics, Chemistry, Peace, Economics, and Physiology among others.
- Developing a long-lasting relationship with assigned client portfolio.
- Creating sales plan for generating revenue, managing the P&L for assigned customers
- Acting as point of contact for complaints and escalating issues as appropriate.
- Identifying Opportunities and being responsible for upselling and cross selling to the defined customer base.
- Collaborating with internal teams to address customers’ needs.
- Working closely with Business Development teams to identify and grow opportunities within territory/ market.
- Forecasting and maintaining a strong pipeline.
What you need to have:
- 5 - 8 years experience in business development & account management in staffing industry
- Strong interpersonal and Communication skills, both verbal and written and good negotiation skills
- Candidate with prior experience of more than 5 years in Customer Service and Sales preferred.
- Driven to succeed and motivated by a target driven environment.
- A customer-oriented attitude
- Problem-solving aptitude
- Ability to work well with a team.
- Ability to network and build relationships.
- Able to multitask and juggle competing priorities.
- Strong client facing staffing experience in both hunting and farming.
- Have been responsible for the end-to-end client relationship.
- Proven track record of meeting and exceeding targets.
- Managing and building effective teamwork and bringing all stakeholder on board.
- Recommending and sourcing new products based on competitor offerings, customer comments and market demands.
- Negotiating program terms with vendors.
- Assisting with catalogue layout preparation and product positioning.
- Developing pricing strategies for new and existing products.
- Building strong relationships across departments.
- Training and directing a team of Associates
What you need to have:
- Must have handled Electronic Products development
- Handled team and vendors, along with coordination with multiple departments
- Should be an effective communicator.
- Should have the speed that is keen to start ups.
- Strong Problem-solving skills.
About the Company
Peacock Engineering Ltd is a Gold-accredited IBM Premier Business Partner which has amassed over 300 person years of experience implementing business critical EAM (Enterprise Asset Management) solutions across a range of industries such as oil & gas, pharmaceuticals, utilities, facilities management, transport, and power generation.
Peacock Engineering Ltd specialise in providing consultancy services and support for the IBM Maximo EAM software product and maintain a pool of highly experienced and capable consultants fully conversant with IBM Maximo and its functionality, capabilities, and opportunities for customisation to meet business need.
Main Purpose:
Peacock Engineering’s Technical Services team is now looking for an experienced UI / Front End Developer who is proficient with React.js (16.8+) to join our international team of developers delivering innovative solutions to our major UK-based customers.
Your primary focus will be working on new user interface components which are modern, secure, performant, and easy to maintain - following well-known React.js workflows and recognised best practices.
You will coordinate with the rest of our multi-disciplined team working together on different layers of the solution architecture. A commitment to collaborative problem solving, sophisticated design, and delivering a high-quality product is essential.
Specific Responsibilities:
- Developing new user-facing features for our clients using React.js
- Translating functional requirements (User Stories/Tasks) and wireframes into high quality code with tests
- Working with architects, developers, and QA engineers to ensure that your work is testable, meets industry security standards and is written to deliver good performance/scalability.
- Perform application and solution development to meet project requirements.
- Develop and document detailed technical designs to meet business requirements.
- Manage multiple technical environments and support the development and testing processes.
- Identify areas of customization and optimization and provide solutions that meet the business requirements.
Skills & Personal Qualities – Required:
Experience working with the IBM Maximo software product within the following capacities:
- Tech. in Computer Science, Engineering or Business-related field and/or equivalent work experience.
- Thorough understanding of React.js and its core principles
- Minimum five (5) years of work experience in React application development.
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Demonstrable expertise in software development in an Agile setting
- Ability to deliver well-tested code consistently in an Agile, CI/CD environment
- Experience with JavaScript Testing frameworks and principles (Jest preferable)
- Familiarity with newer specifications of ECMAScript
- Familiarity with RESTful APIs
- Knowledge of modern authentication/authorization mechanisms
- Familiarity with modern build pipelines and tools (Azure DevOps preferable)
- Experience with common front-end development tools such as Babel, Webpack/Parcel, NPM/Yarn, etc.
- Familiarity with Git
- Good time-management skills
- Great interpersonal and communication skills
- Good spoken & written English
Skills & Personal Qualities – Desired:
- To bring industry knowledge world class capabilities innovation and cutting-edge technology to our clients in the Resources industry to deliver business value.
- To work with leading Resources client’s major customers and suppliers to develop and execute projects and reliability strategies.
- To harness extensive knowledge combined with an integrated suite of methods people and assets to deliver sustainable long-term solution.
- IBM MobileFirst certification
- JAVA/ SQL Skills
Person Specification/Attributes:
- Professional and committed, with a disciplined approach to work.
- Motivated and driven by finding and providing solutions to problems.
- Polite, tactful, helpful, empathic nature, able to deliver to the needs of customers.
- Has respect for others and their views.
- Technology minded and focused, enthusiastic about technologies.
- Analytical, able to raise from the detail and see the bigger picture.
- Dedicated to continually updating and upgrading own knowledge.
- Carries a mind-set of continuous improvement, constantly looking for better and more efficient ways of doing things.
- Values quality at the centre of all things in work.
Due to considerable amounts of virtual working and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed working in small teams physically but in larger efforts virtually. Self-drive to communicate constantly using web collaboration and video conferencing is essential.
As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect your growth as an individual.
- Translate designs and wireframes into high quality code for TV, tablets and mobile
- Design, build, and maintain high performance, reusable, and reliable Kotlin code
- Ensure the best possible performance, quality, and responsiveness of the application
- Identify and correct bottlenecks and fix bugs
- Help maintain code quality, organization, and automatization
Android Developer Requirements:
- Proven experience as an app developer (2 - 4 years).
- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
- Familiarity with RESTful APIs to connect Android applications to back-end services
- Strong knowledge of Android UI design principles, patterns, and best practices
- Experience with offline storage, threading, and performance tuning
- Ability to design applications around natural user interfaces, such as “touch”
- Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
- Knowledge of the open-source Android ecosystem and the libraries available for common tasks
- Ability to understand business requirements and translate them into technical requirements
- Familiarity with cloud message APIs and push notifications
- A knack for benchmarking and optimization
- Understanding of Google’s Android design principles and interface guidelines
- Proficient understanding of code versioning tools, such as Git
- Familiarity with continuous integration










