Bench Sales Executive

Job Title: Customer Support Executive (Work From Office)

Working Days: 6 days a week

Shift: 9-hour rotational shifts

Week Off: Rotational

Eligibility: Graduates – Freshers can apply

Undergraduates – Minimum 1 year of experience required

Fluent English communication is mandatory

Salary: ₹15,000 – ₹18,000 in-hand

Role: Handle customer queries professionally, provide accurate information, and ensure a smooth customer experience.

We’re in search of an experienced product manager to lead a multidisciplinary development team. The ideal candidate will have a keen eye for gaps in consumer product offerings and an innovative mindset for filling them. This person should be a highly skilled market analyst with a proven ability to strategize the full lifecycle of a product, from conception to release. We’re looking for a confident leader who can guide cross-functional teams in the creation of products that improve customer experience and grow market share.

Job Profile:

Location: Chennai/WFM

Experience: 8-10 yrs

Role and responsibility

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience, and drive growth.
• Create buy-in for the product vision both internally and with key external partners.
• Develop product pricing and positioning strategies.
• Translate product strategy into detailed requirements and prototypes.
• Scope and prioritize activities based on business and customer impact.
• Work closely with engineering teams to deliver quick time-to-market and optimal resources.
• Drive product launches including working with the public relations team, executives, and other product management team members.
• Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed.
• Act as a product evangelist to build awareness and understanding.
• Represent the company by visiting customers to solicit feedback on company products and services.

Skills and qualifications

• Bachelor’s or master’s degree in product design or engineering.
• Previous experience in software development will be added advantage.
• Rich experience in a dynamic product management role – 8-10 Years.
•  Should have work experience in Travel industry/booking industry- 5-6 Years.
• Proven success in overseeing all elements of the product development lifecycle.
• High effectiveness in managing cross-functional teams.
• Good writing skills (Product Feature, Requirement gathering, user story, etc), combined with strong presentation and public speaking skills.

• Candidate must have knowledge in the testing domain and must have knowledge of testing of web-based applications.
• The candidate will be responsible for the testing of web-based applications.
  The candidate will also act as the Business Analyst for the project. 
  The eye-catching ability to find bugs from a client’s perspective.
• Exposure to Automation Testing using Testing Tools such as (Selenium Web driver, TestNG, jmeter or similar tools) will be an added advantage.
• Good understanding of software development life cycle.
• Familiar with Database testing; good reporting & documenting skills.
• Good analytical skills with Out of the box thinking and can do attitude.
• Should be flexible and adaptable 
• Good Problem-solving and Troubleshooting skill
• Will be responsible for creating Test cases and creating Client & Internal Reporting. 

Desired Candidate Profile

• BSc degree in Marketing or relevant field
• Proven work experience as a Community Manager or similar role
• Experience planning and leading community initiatives
• Ability to identify and track relevant community KPIs
• Excellent verbal communication skills
• Excellent writing skills
• Excellent interpersonal and presentation skills
• Hands on experience with social media management
• Ability to interpret website traffic
• Knowledge of online marketing
• Attention to detail, critical-thinker and problem-solver    

• Maintaining existing Android applications and developing new features for the same.
• Ensuring the best possible performance, quality, and responsiveness of the application.
• Developing cross-platform applications on hybrid frameworks like Ionic/Flutter.
• Testing and maintenance of applications across device models and platforms.

Requirements:

• Strong understanding of Android SDK, Android architecture, and different Android versions.
• Experience with building hybrid (or native iOS) applications.
• Working on applications featuring multiple services and multi-threading.
• Strong knowledge of Runtime Environments, Location services, Android support libraries.
• Well acquainted with Android Studio and various profilers.
• Strong REST fundamentals, Java, XML, JSON, Web Services, SQLite databases.
• Object-oriented Java programming and multi-threading concepts.
• Proficient in using data structures.
• Ability to write optimized algorithms.
• Strong debugging skills.
• Customizing Android OS for the company's embedded gateway devices.
• Hands-on experience with Android JNI and SE Linux is highly valued.

Role and Responsibilities:

• Sourcing new sales opportunities through inbound leadfollow-up and outbound cold calls and email.
• Route qualified opportunities to the appropriate sales executives for further development and closure.
• Developing & maintaining successful business relationships with all prospects and actively manage the progression of sales opportunities.
• Actively team with business partners and technical sales team to successfully close opportunities.
• Commit to and deliver results based on monthly targets/forecasts.
• Able to generate leadsvia Linkedin, social media and Email Marketing etc.

Understanding Client needs and requirements and proposing right kind of solution.

Skills Required:

• Strong communication Skills.
• Strong marketing skills including negotiation and convincing Power.
• Good oral/written/interpersonal/presentation skills.
• Possesses an energetic, outgoing and friendly demeanor.