Backend Engineer

Immediate Hiring for L3 Support Backend .Net Developer Position

Job Description:

We are looking for a proactive and detail-oriented L3 Support Engineer to manage and resolve complex technical issues in our Online Travel Booking Platform. You will act as a bridge between customer support, QA, and development teams, with deep knowledge of application internals, APIs, databases, and cloud environments. Ideal candidates should have hands-on experience in .NET or any other backend stack and should be able to handle critical issues, automate support tasks, and contribute to platform stability.

Key Responsibilities:

1. Investigate and resolve complex issues reported by L1/L2 support or customers in production.
2. Perform deep-dive analysis of application logs, exceptions, database queries, and API interactions.
3. Handle incidents related to booking failures, payment mismatches, GDS/supplier API errors, and latency issues.
4. Coordinate with Engineering teams to identify bugs and ensure timely resolution.
5. Monitor system health, performance metrics, and alerts across services (flight, hotel, payment, user management, etc.).
6. Perform root cause analysis (RCA) and document it with action plans and preventive measures.
7. Build or improve internal tools/scripts to aid in faster triaging and resolution.
8. Own deployment verifications and hotfix validations in staging or production environments.
9. Support business continuity during high-traffic periods (e.g., holiday seasons, campaigns).
10. Maintain a knowledge base of recurring issues, resolutions, and platform behavior.

Required Skills :

Join us in our mission to inspire travellers and create unforgettable experiences! If you have the skills, experience, and enthusiasm to excel in this role, we'd love to hear from you.

3–6 years in Application Support / L3 Support / Backend Engineering

1. Strong knowledge of .NET Core / ASP.NET / C#, or any other backend language (Java, Node.js, Python, etc.)
2. Proficiency in debugging distributed systems and analyzing API and application logs.
3. SQL Server, PostgreSQL, or other RDBMS – query optimization, issue tracing.
4. Understanding of RESTful APIs, OAuth, third-party API integration (e.g., GDS, payment gateways).
5. Exposure to Azure / AWS / GCP – especially logging, monitoring, and app services.
6. Experience using tools like Postman, Fiddler, Kibana, Grafana, Azure Monitor, or similar.
7. Knowledge of microservices, CI/CD pipelines, and application containers (Docker, Kubernetes) is a plus.
8. Excellent communication skills to interact with cross-functional teams

A B.Tech/M.Tech in Computer Sc, a SDE should have 1-3 years of experience in SW solution development. We are specifically looking for a SDE who:

• is highly proficient in Java Coreand Spring boot applications including making high quality, highly performing code under JVM environment. 
• has good working knowledge in design of n-Tier databases (Postgres, NoSQL DBs e.g. Cassandra/MongoDB)
• has worked in agile development environment under open source gitlab including testing, change management
• is highly proficient in OOD, extensibility, usability, understand data pre-processing
• has exposure to full life cycle of product implementation and deployment of enterprise products driving a subsystem including development under gitlab or github.
• [Desirable] Ability to optimize an ML solution for accuracy and scale
• [Desirable] has experience in working with Advanced Java

Not just a delivery company…

RaRa Delivery is revolutionising instant delivery for e-commerce in Indonesia through data driven logistics.

RaRa Delivery is making instant and same-day deliveries scalable and cost-effective by leveraging a differentiated operating model and real-time optimisation technology. RaRa makes it possible for anyone, anywhere to get same day delivery in Indonesia. While others are focusing on ‘one-to-one’ deliveries, the company has developed proprietary, real-time batching tech to do ‘many-to-many’ deliveries within a few hours.. RaRa is already in partnership with some of the top eCommerce players in Indonesia like Blibli, Sayurbox, Kopi Kenangan and many more.

We are a distributed team with the company headquartered in Singapore 🇸🇬 , core operations in Indonesia 🇮🇩 and technology team based out of India 🇮🇳

Future of eCommerce Logistics.

• Data driven logistics company that is bringing in same day delivery revolution in Indonesia 🇮🇩
• Revolutionising delivery as an experience
• Empowering D2C Sellers with logistics as the core technology

• 5 - 7 years Experience with the following technologies: Core Java/J2EE, Spring Boot, Creating API, Hibernate, JDBC, SQL/PLSQL, messaging architecture, REST/Web services, Linux
• Expertise in application, data and infrastructure architecture disciplines
• Advanced knowledge of architecture, design and business processes
• 4+ years of Java, J2EE development experience
• Strong technical development experience in effectively writing code, performing code reviews, and implementing best practices on configuration management and code refactoring
• Experience in working with vendor applications
• Experience in making optimized queries to MySQL database
• Proven problem solving and analytical skills
• A delivery-focused approach to work and the ability to work without direction
• Experience in Agile development techniques, including Scrum
• Experience implementing and/or using Git
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Bachelor degree in Computer Science or related discipline preferred

• Defining new merchandising or reporting functionality
• Adding more advanced search capabilities
• Improving scoring/recommendation models
• eCommerce platform integrations/API implementations
• Load testing/scaling features as we continuously grow
• Something new. There are always interesting new challenges that come our way. Here are a couple of things we’ve worked on recently:
  • Managing background jobs with competing performance goals like quick turnaround while staying within platform API limits
  • Embedding and dynamically changing products in an email even after sending it
  • Managing and coordinating multi data-center processes

• 1-3 years of experience in Ruby On Rails (or a similar MVC framework like Express or Django). You are comfortable with Routes, Migrations, Models, Callbacks, Validations, and so on.
• Ability to design clean, scalable data structures for new features.
• A good understanding of design patterns so that complex processes are written in a maintainable way.
• Knowledge of managing source code with Git.
• Comfortable in a Linux OS.
• Good communication skills, and ability to clearly plan and describe features before building.

• Challenging, exciting work, at scale
  You get to understand the challenges our customers face first-hand, and collaboratively design and build amazing solutions that will be used by millions of shoppers through billions of API requests. There’s always something new and exciting to build.
• Have a direct impact
  Seven engineers currently build, refine, and scale the entire product. Working in a small team means you will have a say in the way the product is built, and your performance will have a direct impact on the company’s outcome.
• Culture
  Tagalys is a place for you to be yourself, enjoy your work, and achieve your potential. We love the energy that comes from working with smart people in a simple and welcoming environment. We design our workflow to make sure you are also able to focus on everything else in life that is important: family, friends, and health.
• Benefits
  You get great pay, coupled with flexible hours, a hybrid work model, and comprehensive insurance for your and your dependents. For the people contributing significantly, we also offer ESOPs so there is an opportunity to build wealth as you help the company grow.

Back End development of websites and applications using PHP,
AJAX and JS and their frameworks to create and integrate
functional web standard projects. Taking ready HTML/CSS files
from front end developers and executing the project based on the
logic and wireframes provided by designers

Solid knowledge of PHP, MySQL, JSON, and XML
● Proven experience building data-driven web
applications
● Experience working with API development
● Familiarity with design patterns such as MVC
● Experience with Open Source PHP CMS such as
WordPress or Drupal or Magento
● Comfortable with data modeling, stored
procedures, and views
● Ability to work closely with front end developers
● Knowledge of JavaScript / jQuery skills / HTML / CSS
● Experience building large, scalable applications
● Experience building custom
content management
systems
● Awareness of current development trends in the
coding and development like Docker, Micro
services and an understanding of how these
technologies can improve and impact projects
● Knowledge of GIT or any other version control
software.

• Writing efficient, reusable, testable, and scalable code
• Understanding, analyzing, and implementing – Business needs, feature modification requests, conversion into software components
• Integration of user-oriented elements into different applications, data storage solutions
• Developing – Backend components to enhance performance and receptiveness, server-side logic, and platform, statistical learning models, highly responsive web applications
• Designing and implementing – High availability and low latency applications, data protection and security features
• Performance tuning and automation of application
• Working with Python libraries like Pandas, NumPy, etc.
• Creating predictive models for AI and ML-based features
• Keeping abreast with the latest technology and trends
• Fine-tune and develop AI/ML-based algorithms based on results

Good proficiency in,

• Python frameworks like Django, etc.
• Web frameworks and RESTful APIs
• Core Python fundamentals and programming
• Code packaging, release, and deployment
• Database knowledge
• Circles, conditional and control statements
• Object-relational mapping
• Code versioning tools like Git, Bitbucket

Fundamental understanding of,

• Front-end technologies like JS, CSS3 and HTML5
• AI, ML, Deep Learning, Version Control, Neural networking
• Data visualization, statistics, data analytics
• Design principles that are executable for a scalable app
• Creating predictive models
• Libraries like Tensorflow, Scikit-learn, etc
• Multi-process architecture
• Basic knowledge about Object Relational Mapper libraries
• Ability to integrate databases and various data sources into a unified system
• Basic knowledge about Object Relational Mapper libraries
• Ability to integrate databases and various data sources into a unified system

We’re seeking an expert Full-Stack developer ( Expert in  HTML 5, PHP, Canvas & JQuery) to help us update our back-end admin. You will work from layouts in Adobe XD and Anima and work side by side with our development team in Manila and coordinate tasks and timelines to complete our  project.  Estimate full-time 3 month timeline- possibility may need you for ongoing freelance work after project completion.

We are looking to hire a temporary, freelance position for now. 


REQUIREMENTS

• At least 3 year(s) of working experience in eCommerce web development  is  required for this position

• Strong knowledge of current architectural approaches to web-based applications development

• Experience with Agile development projects

• Ability to effectively manage changing and multiple priorities

• Experience with PHP, CSS, HTML / HTML 5, Javascript coding

• MVC based PHP framework (Laravel)

• jQuery/AJAX/JSON or other Javascript frameworks (AngularJS, React Backbone, etc)

• HTML5 Responsive framework (Bootstrap, foundation, skeleton, etc)

Knowledge of Linux command-line

• Experience of using version control (Github, Subversion, BitBucket, Adobe Photoshop, Adobe XD, Anima)

• Knowledge and understanding of how to update modules using Angular or React 

• Knowledge and understanding of Databases (MySql/MSSQL)

• Knowledge and understanding of SEO tools application

• Experience with open-source software

• Enjoy mentoring team members; helping them to advance their technical skills

• Must be able to stay on top of advancing internet and computer technology and its effects to the business environment

• Be willing to work in a research capacity ñto find, test, and critically review open-source frameworks and technologies.

HOW TO APPLY

Make an intro answering the following questions:

1) Provide an example of a web application that you've built that uses HTML 5, Canvas or where multiple files can be uploaded simultaneously