Associate Manager - Telugu Content

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

-Roles and Responsibilities:-

1. Minimum 2-3 years experience in Shopify ecosystem
2. At least 3-5 years experience in D2C or e-commerce platform
3. Previously worked as a project manager in development projects/ or as brand manager.
4. Worked previously in Agile methodologies
5. Entrepreneurial background will be a good addition
6. Understanding of the scope of the project, create a timeline, and drive the implementation
   through to successful completion.
7. Understand the platform end-to-end and lead solution design with the merchants.
8. Customer Management Experience
9. Responsibilities include developing plans to help establish our brand online, setting short-term
   and long-term department goals.
10. Work closely with cross-functional teams on addressing project deliverables Drive project till
    Go-Live and ensure successful execution of plan, and production deployment. Collaborate with
    internal stakeholders to identify and communicate with Agency technical teams for project
    implementation.
11. The individual should also understand the omni channel digital commerce product and how it is delivered- using a complete AGILE methodology.

Desired Candidate Profile :-

- A proactive professional who must have at least 4 to 6 years of experience into project management out of which 2-3 years must on Shopify ecosystem.

-High level of initiative and self-motivation, ability to pick things up very quickly.

-Proactive, problem solving, and Participate in estimation and solutioning in order to provide inputs for preparing delivery for the proposal

-Excellent written and verbal communication

-Ability to navigate technical applications and gain a deep understanding of functionality.

-Demonstrated drive to achieve stretch goals in a fast-paced environment.

-Can-do attitude - you must be able to think outside the box, problem-solve complex and novel issues, and roll up your sleeves to get the job done

-Must have hands on knowledge in Shopify/ e-commerce domain.

Perks and Benfits + Best work culture

Education

UG :B.Tech/B.E. in Any Specialization, Any Graduate

PG :M.Tech in Any Specialization, MBA/PGDM in Any Specialization, MCA in Any Specialization, PG Diploma in Computers

Seventh Triangle Consulting Private Limited, a Tech and Marketing integrated agency. The company prominently provides services of Digital Marketing & Technology and works with very selected rising stage businesses who have the potential and eagerness to transition from being a seller/commodity to a brand. Since 2015, STC has been consulting, helping, guiding, supporting and mentoring small and medium businesses to clear the chaos and get growth in their area of operations.

Website:- http://www.seventhtriangle.com">www.seventhtriangle.com

We invite the application of the interested candidates having relevant experience.

Job Description:

We are looking for an experienced developer to be a part of our growing team. You will be working here to create, design and develop software for both web and mobile applications using Node js.

Skills to be required:

1. To design, develop and maintain Scalable web applications using node js.
2. Collaborate with front-end developers on the integrations of elements.
3. To write Reusable, testable and efficient code.
4. working closely with front-end developers to integrate user-facing elements with server-side
5. Implement security and data protection measures.
6. Perform code reviews, debug and improve applications for performance.

 Responsibilities:

1. Proven experience for 2-4 years of experience as a Node.js Developer
2. Proficiency with front-end technologies like HTML,CSS, Javascript and React js
3. Experience with RESTful API Development
4. Knowledge of database systems like MongoDB and Mysql
5. Understanding of code versioning tools like Git
6. Strong problem solving, communication skills and team work abilities.

RESPONSIBILITIES:

Oversee the sales process to attract new clients.

Work with senior team members to identify and manage risks.

Maintain fruitful relationships with clients and address their needs effectively.

Prepare and deliver pitches to potential investors.

Foster a collaborative environment within the organization.

Transfer call to the supervisor after initial explanation.

SKILLS:

Excellent spoken English.

Both Graduate/Undergraduate may apply.

Ability to develop good relationships with current and potential clients.

Excellent communication skills.

Knowledge of productivity tools and software.

Ready to work in Nightshift.

This is an individual contributor role in an employee-oriented, high performance environment that emphasizes on spreading the BYJU's unique way of learning in your city. Your role will start with contacting potential customers (parents and students) to set up meetings, counsel the students on the BYJU's unique way of learning and convert them into premium subscribers in your designated zones.

working days : 5 days (wednesday - sunday)

weekoff : 2 days (Monday - Tuesday )

Applicant Trainee - 37,500 Rs stipend 

Business Development Assoicate (BDA) - 10 LPA package 

Location : Chandigarh , Jalandar, Ludhiana 

Must have requirements:

1. Should be a graduate (any graduate is okay).
2. Should be passionate about sales.
3. Any masters distance eligible 
4. Age not more than 29 
5. If video interview done than should be completed with 90 days .

Bonus and other benefits :

1.You can earn upto 3 Lakh in your incentives.

1. 300 best performers for each quarter (every 3 months) are taken on a 5 days fully paid international trip.
2. You will have weekly targets to achieve, consistent failure to achieve them will obviously result in job cancellation, thats not a surprise. Go big or go Home! (to be honest its easy)
3. This is a high-performance job for someone who wants to make it large, take big risks and continuously challenge themselves.
4. We require high intent, extreme determination and hard work which will be most certainly rewarded.
5. We are somewhat still a start-up, so you will have more opportunities to be recognized than elsewhere (if you are honest to your work).

Things which will make you immediately stand out :

1. Effective Communication and quick witness.
2. Should be highly energetic and enthusiastic.
3. Must have keen interest in education and mentoring students.
4. Prior experience in sales and business development is an add on.
5. Good interpersonal and presentation skills.