Designation: Associate Center Manager
Description
The Operations function at Cultfit is responsible for driving in-center sales, customer experience,
inventory management, customer troubleshooting and people management.
Key responsibilities
1. Sales:
- Responsible for promoting and selling memberships to potential new clients - Walk-ins/Trials
-Responsible for achieving target by driving conversion
-Responsible for Upselling
-Should maintain record of every interaction with new user
-Should enter all details of customers, walks ins on internal tools
2. Operations:
-Managing center experience and incremental enhancements
-Timely Opening and Closing of the center
-Inventory management: Ensure inventory of essentials, supplies and equipment, responsible for
both stocking and re-ordering (first-aid, stationary, water, towels etc.)
-Managing classes and workouts
-Ensuring punctuality of trainers and classes
-Handle issues with respect to attendance, equipment and space availability
-Customer interactions and troubleshooting
-Interact with walk-ins and prospective clients
-Improving member attendance through meet and greet, familiarity building and creating a
welcoming atmosphere
-Take feedback from members and partners about classes and document the same
-Handle issues that may lead to consumer experience during or pre/post class-Center facility audits and inputs
-Ensure that we do daily audits of the center and facility including all supplies and essentials
-After 12 Months of consistent performance, Consultant shall be eligible for a conversion to Full
Time employment.
Desired Background
-A Bachelor’s degree
-0-2 years of work experience
-Passion for fitness and healthy living
-People management skills
-Good Communication skills (Proficiency in English)
-Customer centrism
-Positive attitude
-Ability to resolve conflict
Shubham Vishwakarma
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