Account Receivable Caller

We're hiring a Tech Lead to own the backend architecture and engineering culture of a fast-growing HR-Tech platform used by 100+ enterprise clients across India.

This isn't a "manage the team and attend standups" role. You'll be hands-on with architecture decisions, own the deployment environment, and work directly with founders who came from Gallup and IIM Ahmedabad.

The stack is Node.js, Docker, Kafka, and cloud (AWS / Azure / GCP).

The role is right for you if:

- You've led backend teams and still enjoy being close to the code

- You've built or significantly improved a CI/CD pipeline in production

- You can explain a technical trade-off to a business stakeholder without making them feel talked down to

- You want ownership, not just a title.

What you'll be doing:

- Designing and maintaining backend systems built for scale, security, and reliability

- Leading and mentoring a team of backend engineers through sprint cycles and beyond

- Owning cloud infrastructure (AWS / Azure / GCP) and keeping deployments stable and fast

- Improving CI/CD practices and automating what shouldn't require human intervention

- Translating product requirements into technical specs the team can actually execute

- Conducting code reviews that raise quality without slowing people down

- Working directly with founders and business stakeholders — not through layers of management

What we're looking for:

- 5–8 years of software engineering experience, with at least 2 years in a lead or senior role

- Strong backend development skills in Node.js (Python or Java is a bonus)

- Hands-on cloud experience — building and managing infrastructure, not just deploying to it

- Comfort with Docker, Kafka, and Linux environments

- Experience running Agile teams — sprint planning, retrospectives, the works

- Clear communication and the ability to make decisions under ambiguity

- B.Tech / B.E. in Computer Science or Information Technology

Location: Mumbai (on-site) Experience: 5–8 years Start: Immediate

If this sounds like the role you've been looking for, apply below or send a message directly. The process is fast and so is the decision.

Position Overview:

We are looking for a talented and self-motivated Back-end Developer to join our development team. The ideal candidate will be responsible for writing clean, efficient, and maintainable code that enhances workflow organization and automates various internal processes within the organization. The role involves continuous improvement of our software solutions to save man-hours and ensure overall organizational efficiency. Key tasks include development, testing, debugging, troubleshooting, and maintenance of both new and existing programs.

Key responsibilities:

1)    Software Development: Write clean, efficient, and maintainable code/flows that automate internal processes and improve workflow efficiency.

2)    Testing and Maintenance: Perform testing, debugging, troubleshooting, and daily maintenance of created or integrated programs.

3)    Adherence to Standards: Follow preferred development methodologies and adhere to organizational development standards.

4)    Team work: To work closely with other team members to ensure the successful implementation of projects. Maintain clear and concise documentation of code, APIs, and software components to aid in knowledge sharing and future development.

5)    Stay Current: Keep up to date with the latest developments in the Python, RPA ecosystem and engage in best practices of software engineering.

DevOps Engineer

1.   Should have at least 5+ years of experience

2.   Should have working experience in Docker, Microservices Architecture Application Deployment, GitHub Container Registry, GitHub Actions, Load Balancer, Nginx Web server, 

3.   Should have working expertise in CI/CD tool

4.   Should have working experience with the bash script

5.   Good to have at least one cloud platform services knowledge

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!

Responsibilities:

• Act as the main point of contact for our customers, helping them navigate our SaaS product
• Manage customer onboarding, ensuring smooth implementation and product adoption.
• Monitor customer health metrics and provide proactive outreach to prevent churn.
• Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
• Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
• Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
• Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

• Proven experience in Customer Success or similar role in the SaaS industry.
• Experience in direct customer interactions.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS products
• Ability to identify customer needs and align them with product capabilities.
• Proactive mindset with problem-solving abilities and the ability to work independently.
• Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
• Have worked with direct interactions with Customer
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a B2B SaaS environment.
• Knowledge of customer success metrics and how to manage them.

WHAT YOU’LL DO:

• Developing system components throughout all phases of the product lifecycle·        
• Own, improve, maintain, and enhance the code of a desktop client application with a native look and feel for Windows, one of the primary access points for users to Egnyte’s cloud-based connect solution
• Influence architecture, features, and implementation of our product·    
• Collaborate with other developers, product owners, and QA in bringing releases in a SaaS delivery model

YOUR QUALIFICATIONS:

• Leading a team of developers and QA (team size: 4+) with a full focus on productivity and business delivery
• Taking full responsibility for the new code from the design phase to running it in production (high-scale usage)
• Strong C++ programming (C++14 standard) and debugging skills and design patterns knowledge
• Experience with STL, boost, or WIN32 API·      
• Experience in the development of multi-threaded and multi-process applications·        
• Practice in unit tests development and continuous integration and hands-on experience with REST APIs and Git

Key Responsibilities

• Lead and inspire high-performing engineering teams to build and scale highly reliable, secure and responsive architecture for all LoveLocal products

• Build highly Scalable platforms using Python, ReactJS, NodeJS, Kafka, Distributed Caching, SQL and No SQL Databases

• Take full ownership of the people related aspects of the Engineering team engagement, recruiting, retention, compensation, promotions, individual performance management and organizational structure

• Should be actively involved in hunting and recruiting new talent

• Manage the engineering pipeline at all levels from planning the product implementation with the developers, distributing and managing work of the engineering team and ensure code quality across products and services

• Should continuously plan and build for increasing scale of the product and ensure full hygiene of the tech infrastructure and code sanity

• Should be the primary point of contact of functional heads for all tech dependencies

• Take ownership of overall tech budget, reviewing expenses and planning for future costs

• Work closely with CTO and Product Head on the Tech roadmap of the organisation

• Become an integral part of the core team and be strongly aligned with the mission and values of the company

Main Qualifications

• 8+ years of experience in Software Development with end-end implementation of products (Preferably in a product driven organisation)

• Minimum 3 years of experience leading a team of at least 15 developers, either as an EM or a Tech Lead

• Should have worked in a well scaled and fast paced working environment (Startups beyond Series B or a major tech organisation)

• Comfortable handling multiple competing priorities in a fast-paced environment.

• Well versed with cloud computing and infrastructure management AWS / GCP

• Has worked extensively on designing and implementing Microservices architecture

• Should have experience working with NoSQL data stores such as MongoDb, Cassandra, HBase, DynamoDB, etc.

• Should have experience working with Big Data streaming services such as Kinesis, Kafka, RabbitMQ etc

• Should be highly skilled in Python and have solid exposure to JavaScript

• Should have solid exposure to Web development and have had familiarity working with Android and IOS engineers

• Excellent understanding of software engineering practices and Design Patterns

• A Bachelors or Masters in Computer Science or equivalent engineering degree from top engineering institutes.