AI Researcher

About The Role

We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.

We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.

What Describes You Best

● Bachelor of Engineering (preferred IT - CE background)

● 0-2 Years of prior experience in Customer Support Service

Skills

● Good written and oral communication skills

● Excellent customer handling skills

● Experience with ticketing tools like Freshdesk,Zendesk

● Corporate emailing and documentationknowledge

● Knowledge of Excel, Word, and PowerPoint

● Experience in creating FAQs and building a knowledge base

What will you Own?

As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.

Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.

Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.

Why Join Us

● Be a part of our growth story as we aim to take a leadership position in international markets.

● Opportunity to manage and lead global teams and channel partner networks.

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.

● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.

Position: Business Development Executive

Experience: 0 - 2 Years

Language: English, Hindi (Required)

Work Location: HRBR Layout, Bangalore, Karnataka

Job Summary:

We are seeking a motivated Business Development Executive to join our team and play a key role in engaging with customers over the phone. The ideal candidate will be responsible for reaching out to potential and existing customers, generating leads, promoting products or services, and ensuring a positive customer experience.

Key Responsibilities:

1. Customer Interaction:

• Make outbound calls to potential and existing customers to explain products or services.
• Respond to incoming inquiries and resolve customer queries effectively and efficiently.

2. Lead Generation:

• Identify and qualify leads through active communication and engagement.
• Maintain and update a comprehensive database of customer information for follow-up and future interactions.

3. Sales Support:

• Promote company offerings to increase product or service adoption.
• Consistently meet or exceed daily, weekly, and monthly call and sales targets.

4. Customer Relationship Management:

• Build and maintain strong, positive relationships with customers through regular communication.
• Address customer concerns promptly and escalate issues to the relevant department when necessary.

Skills and Qualifications:

• Excellent verbal communication and interpersonal skills.
• Ability to work independently and achieve targets in a fast-paced environment.
• Strong problem-solving skills and a customer-centric approach.
• Basic knowledge of CRM tools and database management is an advantage.
• Good organizational and time management skills.
• 
  

Education & Experience:

• Bachelor’s degree in any discipline.
• 0-2 years of experience in a telesales or customer service role.
• Previous experience in handling customer calls or working in a sales environment is a plus.

Responsibilities:

• Design, develop, and maintain responsive web applications using Node.js, Next.js, and React.js.
• Implement robust APIs and services using Node.js.
• Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Integrate data from various back-end services and databases.
• Manage and deploy applications on cloud platforms such as AWS, GCP, or Azure.
• Utilize version control tools such as Git to manage codebase changes.
• Implement continuous integration and continuous deployment (CI/CD) pipelines to streamline development and deployment processes.
• Stay updated with emerging trends and technologies in the software development industry.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-4 years of proven experience as a Full Stack developer.
• Strong proficiency in JavaScript/Typescript.
• Experience with cloud services (AWS, GCP, or Azure) and managing scalable applications in the cloud.
• Solid understanding of version control tools, preferably Git.
• Knowledge of CI/CD tools and methodologies.
• Excellent problem-solving skills and critical thinking abilities.
• Strong communication and teamwork skills.
• Ability to handle multiple projects and meet deadlines

Estimation Engineer (MEP)

Location: Kurla, Mumbai

Experience: 6 months - 2 yrs. + industrial exp. In Electrical Estimation.

Salary: 25K-30K

Reporting: Sales Manager

Opening: 1

Job Summary:

The Estimation Engineer will play a crucial role in the MEP (Mechanical, Electrical,

and Plumbing) company's pre-construction phase by preparing accurate and competitive cost

estimates for projects. The role requires a strong understanding of MEP systems, excellent

analytical skills, and the ability to collaborate with cross-functional teams. The ideal

candidate should have a minimum of three years of experience in estimation within the MEP

industry.

Responsibilities:

1. Project Evaluation and Documentation:

 Review project specifications, drawings, and other relevant documents to

understand project requirements.

 Conduct site visits to gather essential information and assess project feasibility.

 Analyse project scope, identify potential risks, and document project

constraints.

2. Cost Estimation:

 Prepare detailed cost estimates for MEP projects, including materials, labour,

equipment, and subcontractor costs.

 Utilize estimation software and tools to create accurate quantity take-offs and

cost breakdowns.

 Research and analyse historical cost data and market rates to ensure

competitiveness and cost optimization.

 Collaborate with suppliers and subcontractors to obtain competitive pricing for

materials and services.

3. Bid Preparation:

 Participate in the bid process, including reviewing bid invitations and

documents.

 Collaborate with the procurement team to gather necessary information for

bids.

 Prepare and submit comprehensive bid proposals within the specified

deadlines.

 Ensure bids are aligned with the company's financial and operational

objectives.

4. Value Engineering:

 Identify value engineering opportunities to optimize project costs without

compromising quality and functionality.

 Collaborate with the engineering and design teams to propose alternative

solutions and cost-saving measures.

 Conduct cost-benefit analyses to evaluate different design options and provide

recommendations.

5. Cross-Functional Collaboration:

 Collaborate with internal teams, including engineering, procurement, and

project management, to ensure accurate estimation and smooth project

execution.

 Participate in meetings with clients, architects, and consultants to clarify

project requirements and address cost-related queries.

 Provide technical support and expertise to the sales and business development

teams during client presentations and negotiations.

Qualifications:

 B.E / Diploma in Electrical.

 Strong knowledge of MEP systems, materials, equipment, and installation techniques.

 Proficiency in estimation software and tools (e.g., AutoCAD, Revit, Cost, etc.).

 Solid understanding of construction drawings, specifications, and industry standards.

 Excellent analytical and mathematical skills for accurate cost calculations.

 Strong attention to detail and the ability to work with complex data.

 Effective communication and interpersonal skills for cross-functional collaboration.

 Ability to work under pressure and meet tight deadlines.

 Professional certifications or affiliations related to estimating or MEP (preferred).

Designing and developing advanced applications for the Android platform

Unit-testing code for robustness, including edge cases, usability, and general reliability

Bug fixing and improving application performance

• Defining, planning, communicating and owning the business and scaling it PAN India
• Owning multiple channels of sales and be responsible for holding the growth for channels independently
• Managing the Supply side eco-system and partners/vendors to drive efficiencies
• Managing teams across band, grades and geographies
• Understanding and measuring the success metrics directly inclined towards your vertical and aligning them as per the business needs
• Analyzing the key metrics being tracked in the business and creating a plan to iterate and optimize for the future
• Building Tech Stack from business perspective with the Marketing and Product Teams

Desired Candidate Profile

• Master's / Bachelor's degree, MBA will be bonus
• Tier 1 college graduates only
• 3+ years of hands-on experience in P&L Management and proven track record of managing all aspects of a successful business line throughout its lifecycle
• B2C and B2B2C experience specifically building Teams, scale and distribution is a bonus
• Entrepreneurial mindset
• Ability to communicate effectively and efficiently within the Team and across teams and departments
• A first principle thinking approach in problem solving
• Ability to build from scratch and the vision to scale it
• Empathy towards the customer and the ability to understand their problems
• An Agile mindset
• Ability to understand and analyze industry/market/competition and internal business strategy
• Ability to use data to drive decision making
• Prior experience in building P&L for ancillary business is a plus

Arcana is The Storage Layer for Ethereum with a Privacy Stack for developers to build secure and privacy preserving apps. Users care about privacy now more than ever before and it is becoming a first-class citizen in the modern development stack. Arcana makes it easier for apps to be privacy-focused out of the box.

With Arcana’s privacy stack, developers give control of data back to their users. They can easily integrate our SDK with their apps and use our modular feature blocks for Authentication, Identity Management, Encryption, Access Control, and Decentralized Storage. All of which are secured by and verifiable on the blockchain.

Visit http://www.arcana.network/">www.arcana.network to learn more about us, our backers, and our offerings

Arcana is stack of services to help developers build more secure and privacy preserving apps.

We are looking to onboard a lead for our blockchain engineering team. At Arcana we are building our own sovereign EVM compatible chain with its own set of validators. Security, Scalability and Interoperability are the primary goals of the blockchain and we're looking to put together some of the best minds to achieve this. This is a full-time role and completely remote friendly.

• Experience in managing a team of engineers for at least 2+ years.
• Must have significant experience with Geth (Go Ethereum) or equivalent blockchain nodes and p2p
• Must be proficient with Golang
• Deep understanding of Blockchain, Solidity, Assembly, and the EVM
• Experience in standard software practices including clean code, unit tests and CI/CD
• Knowledge of Rust, Javascript, Typescript or Node.js is a plus
• Active member of the dev community will be a plus (e.g. experience contributing to OSS or EIPs)
• Experience in leading and communicating with remote teams

• Work directly with the other Software/Firmware Engineers and Electrical/RF/Systems Test Engineers to write needed software
• Design and implement software platform for firmware on embedded CPUs with multiple OS such as Windows, Linux, FreeRTOS, TI-RTOS and embedded Linux
• Use compliers, debuggers revision control and automated build systems.
• Design/develop components of software platform for use by other developers to extend its capabilities and build custom applications/behavior on top
• Develop build methodologies, debugging tools/utilities
• Develop and release Software using Agile methodology
• Write unit tests and support continuous integration and automated test methodology
• Brainstorm for new ideas and ways to improvement product and processes
• Consult with peers for feedback during debug/testing stages
• Document and maintain design processes