RADCOM

Dear Candidate

Candidate must have:

• Minimum 3-5 years of experience working as a NOC Engineer / Senior NOC Engineer in the telecom/Product (preferably telecom monitoring) industry.
• BE in CS, EE, or Telecommunications from a recognized university.
• Knowledge of NOC Process
• Technology exposure towards Telecom – 5G,4G,IMS with a solid understanding of Telecom Performance KPI’s, and/or Radio Access Network. Knowledge of call flows will be advantage
• Experience with Linux OS and SQL – mandatory.
• Residence in Delhi – mandatory.
• Ready to work in a 24×7 environment.
• Ability to monitor alarms based on our environment.
• Capability to identify and resolve issues occurring in the RADCOM environment.
• Any relevant technical certification will be an added advantage.

Responsibilities:

• Based in RADCOM India offices, Delhi.
• Responsible for all NOC Monitoring and technical support -T1/T2 aspects required by the process for RADCOM’s solutions.
• Ready to participate under Customer Planned activities / execution and monitoring.

About the Role

We are looking for a highly skilled and experienced Full Stack Software Development Engineer to join our team focused on building and enhancing an Agentic AI Framework. You will be instrumental in developing scalable, reliable, and intelligent AI-based systems, contributing across the stack—from front-end interfaces to back-end infrastructure, and cloud deployment pipelines.

This is a dynamic and forward-thinking role, perfect for developers passionate about AI/ML advancements and keen to continuously grow in the evolving landscape of software engineering.

Key Responsibilities

• Design, develop, and maintain scalable and responsive front-end and back-end components of the Agentic AI Framework.
• Implement RESTful and GraphQL APIs for seamless integration across services.
• Optimize performance and ensure high availability across distributed systems.
• Collaborate with cross-functional teams including AI/ML engineers, data scientists, and DevOps.
• Write clean, maintainable, and testable code.
• Contribute to architecture discussions, code reviews, and project planning.
• Keep up-to-date with advancements in AI/ML algorithms, frameworks, and data science practices.
• Act as a primary point of contact for L3/L4 production support, including:

o  Debugging and resolving live issues

o  Delivering hot patches and quick fixes

o  Managing emergency and planned production releases

·      Own and operate the release lifecycle including version control, deployment, rollback strategies, and documentation

• Support deployment, monitoring, and scaling efforts using DevOps and cloud infrastructure.

Required Skills

• Front-end: React.js, TypeScript, HTML5, CSS3, Redux, Tailwind or Material UI
• Back-end: Java, Kotlin, Spring Boot, Node.js
• Databases: PostgreSQL, Redis, MongoDB, MySQL
• Architecture: Microservices, API Gateways, Event-driven architecture
• DevOps (Preferred): Docker, Kubernetes, CI/CD (e.g., Jenkins, GitHub Actions), AWS/GCP/Azure
• Testing: JUnit, Jest, Selenium, Postman
• Strong understanding of design patterns, data structures, and algorithms
• Familiarity or keen interest in AI/ML, LLMs, data science tools, and workflows

Nice to Have

• Experience with observability tools (Grafana, Prometheus, ELK stack)
• Japanese language proficiency (not mandatory, but a plus)

Who You Are

• A problem-solver with a proactive mindset
• Able to adapt quickly to new technologies and challenges
• Comfortable working in a fast-paced, innovative environment
• Collaborative with excellent communication skills

Perks & Benefits

• Learning support for AI/ML upskilling
• International and diverse team culture

Work on cutting-edge AI-driven products

Dear Candidate

Looking for Telecom Advance Support Engineer (PSO)

If this opportunity hits you Kindly revert.

Job Description:

3+ years’ experience working as a support engineer / Network Engineer /deployment Engineer/ Solutions Engineer/integration Engineer in the telecom deployment industry. 

■ BE/ B.Sc. in CS, EE, Telecommunications graduate with honors from an elite university – (70%- 90% depending on the colleges. Delhi university a plus).

■ Telecom Knowledge (IMS, 4G) - Mandatory.

■ Linux OS, SQL knowledge – Mandatory. Vertica DB, scripting - a plus.

■ Open stack / Cloud based infrastructure (OpenStack/Kubernetes), knowledge is a plus

■ Be available to work off business hours to address critical matters/situations based on Radcom’s on-call support model

■ Willing to work in evening and night shifts and Weekend.

■ Fluent English – Mandatory

■ Valid passport 

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■ Based in RADCOM India offices, Delhi, India. 

■ Responsible for all the technical support aspects required by the client for RADCOM’s solutions, including integration, deployment, and customization of applications; and KPI reports for individual customer needs.

■ Support and deployment of Radcom’s solution at cloud-based customer environments (case to case basis)

■ Having very good customer interaction interface and able to drive customer calls independently.

■ Able to drive and deliver internal customer small project - end to end handling along with taking care of all internal required communications.

■ Working closely with the management on customer updates and future plan

■ Daily maintenance and problem resolution, System patches and software upgrades, and routine system configuration

■ Identifies, diagnoses, and resolves issues related to System with good troubleshooting and root cause finding.

■ If required: travel to on-site support outside India, training, installation, and configuration, etc

Thanks & Regards

Shreya Tiwari

Technical Recruiter - HR

RADCOM