Purplerain
https://purple-rain.inFounded :
2011
Type :
Product
Size :
20-100
Stage :
Raised funding
About
PurpleRain is a bootstrapped distributed SaaS startup that solves real pain points in the global data niche by building niche products that can become profitable and thought leaders within those niches. The company operates in multiple countries and continents with in-house teams in Bangalore, Singapore, and London.
PurpleRain is a new age startup that challenges age-old notions, workflows, and structures by building globally successful products used by inc500 companies. The company aims to solve real pain points in the global data niche by building niche products that can become profitable and thought leaders within those niches. PurpleRain is a bootstrapped distributed SaaS startup that operates in multiple countries and continents with in-house teams in Bangalore, Singapore, and London. The company's team of 50+ works passionately, driven by data, and loves working with chaos to build products at blitzscale.
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Company social profiles
Jobs at Purplerain
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Bengaluru (Bangalore)
1 - 3 yrs
₹1L - ₹3L / yr
Tech Support
Communication Skills
Customer Success
Responsibilities:
Frontline support via live chat, tickets, and telephone.
Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product
Performs miscellaneous job-related duties as assigned by the supervisors and management.
Provide customer support and technical support for various products
Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Identify and escalate priority issues; directing cases to appropriate teams and resources as needed
Records customer inquiries by documenting inquiry and response in customers' accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.
Required Skills:
1-2 years of Technical Support Experience.
B.E/ B.Tech Graduate preferred.
Strong written and verbal communication skills
Excellent interpersonal and customer care skills
Understanding of technical terminologies
Ability to ask open-ended questions and uncover information
Ability to work as part of a team
Well organized, meticulous attention to detail with the ability to multi-task
Experience in Web Hosting and VPN
Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred
Willing to work in shifts in a 24/7 environment.
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The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Bengaluru (Bangalore), Bengaluru (Bangalore)
1 - 3 yrs
₹2L - ₹3L / yr
VPN
Troubleshooting
voice support
nonvoice
Business Process Outsourcing (BPO)
PurpleRain is seeking dedicated and motivated employees looking for a career in customer service / technical support and are looking to work with one of the fastest growing company and provide exceptional customer service on a consistent basis. PurpleRain currently has openings on the day, night and graveyard shifts in its Indiranagar location Bangalore.
Description about the Role:
• Front line support via live chat and telephones.
• Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting and VPN plans and services.
• Provide technical support for level one escalation issues via helpdesk.
• Performs miscellaneous job-related duties as assigned by the supervisors and management.
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The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Bengaluru (Bangalore), Bengaluru (Bangalore)
2 - 4 yrs
₹3L - ₹5L / yr
Windows Server Administration
WHMCS/Cpanel
web hosting
Linux/Unix
Shell Scripting
+1 more
o Perform Level 1 troubleshooting of server slowdowns and errant behavior, based on specific procedures
o Escalate technical problems to various parties including on-call engineer and vendors
o Efficiently communicate with customer regarding ongoing issues
• Experience configuring and troubleshooting various operating systems with an emphasis on Linux
• Experience configuring and troubleshooting networking and web technologies (TCP/IP, DNS, LAMP stack, etc.)
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