1+ years’ of experience in Technical Support role in SaaS/Application support. • Experience/Basic understanding of modern day web/mobile and SAAS applications, components in a web application stack • Inquisitive and analytical with excellent troubleshooting skills • Strong commitment to quality and customer service • Excellent written, verbal and presentation skills Key Duties and Responsibilities: • Support customers through various channels including voice and help desk tickets • Troubleshoot customer reported device issues to validate and determine root cause (hardware, software, database) • Communicate directly with our clients to keep them apprised of each step in the technical support lifecycle: discovery, troubleshooting, fix, validation • Verify and document complex technical support issues and deliver technical solutions in a timely manner • Effectively communicate complex technical matters to both technical and non-technical stakeholders • Make recommendations on process and tool improvements for the team • Interface with infrastructure, database and development teams as needed to satisfy the technical needs of the customer • Document product defects and enhancements requests in both CRM and engineering project management tool • Other duties as assigned • Project manage and execute large-scale troubleshooting efforts that may require cross-functional partnership
If you are passionate about IOS mobile development then we would like to talk :) What You Will Do: You will be working with a small team and will be involved all the aspects of working on IOS mobile app from scratch.There will a multiple applications belonging to different domains which will give you a lot of exposure. Skills You'll Need to Succeed Some projects experience with Objective-C and/or Swift Passion for writing code that is clearly organized, well documented, and efficient Desire to share your skills, demonstrate your results, and learn from others Ability to communicate technical information clearly and summarise it concisely Candidates who have completed few IOS courses would be given priority.
Summary The Business Development Manager will focus on customer acquisition, lead generation, prospect management and revenue generation. The Business Development Manager will reach out inbound clients, generate leads, provide prospective customers with all services offered, show demo, work with clients to create solutions, if needed and consult throughout the sales process. Must be energetic, well-spoken, and eager to close sales and increase revenue. Business Development Manager Duties and Responsibilities • Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies • Building business relationships with current and potential clients • Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions. • Collaborating with sales, engineering, support and leadership to secure, retain, and grow accounts • Creating informative presentations; product demo; presenting and delivering information to potential clients at client meetings. • Creating and maintaining a list of prospect clients; maintaining database (CRM) of prospective client information • Making multiple outbound calls to potential clients; closing sales and working with client through closing process • Meeting or exceeding revenue sales goals. • Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans Business Development Executive Requirements and Qualifications • Experience with lead generation, prospect management & Sales in SaaS based product. • Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers • Persuasive and goal-oriented • Possesses an energetic, outgoing, and friendly demeanor • Able to professionally and confidently communicate with C-Level Executives • Any bachelor’s degree. Preferably Engineering with MBA. • 3-5 years of experience; previous experience in outbound call, inside sales experience, or related sales experience; knowledge of sales process from initiation to close in SaaS based product. • Excellent analytical and time-management skills • Demonstrated and proven sales results • Ability to work independently or as an active member of a team
We are looking for a combination of strong Digital Marketer Leads with content writing skills. Roles and Responsibilities: Digital Marketing: Conceptualizing, developing and executing the company's digital marketing Collaborate with functional experts and product management teams to design the digital content strategy with the objective of increasing brand reach, engagement with customers and prospects and overall business impact. Provide inputs to the product management team to align features based on pricing, customer segment, geography, reach and other aspects related to marketing. Managing online brand and product campaigns to raise brand awareness. Overall responsibility for brand management and corporate identity across all digital Contribute to developing strategies for Lead generation and sales promotions as per pre-defined marketing Experience in all phases of the Search Engine Optimization process, including in-depth site analysis, on-page optimization, link building promotion and fix accessibility issues. Develop and implement social media strategies across Facebook, Twitter, Instagram, YouTube etc. Communication with clients, team, and management on strategy/project development, timelines, results, collaborate on client strategy. Someone really good into content writing with a grip towards technical writing.
Job Summary: Software Engineer(Testing/QA) responsibilities include designing and implementing test plans, handling a team of junior testers, debugging and defining corrective actions. He/She will review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.) Responsibilities and Duties Need to develop a test plan and execute exploratory and automated tests to ensure product quality. Create test cases based on the requirements and other documents. Set up the required test beds (hardware, software, and network). Report defects, close defects, does regression testing. Qualifications and Skills 1 to 3 years of work experience in software development and QA. Experience in handling enterprise products is a plus. Knowledge of software QA methodologies, tools and processes. Experience in writing clear, concise and comprehensive test plans and test cases. Experience of end to end product testing is a plus Experience with test automation is a plus
About the Internship: Selected intern's day-to-day responsibilities include: 1. Designing system architecture 2. MongoDB database modeling 3. Working on product development, testing, & release 4. Documentation & release management