Livekeeping Technologies

Center Manager – Telesales (Telugu Mandatory)

Base Location: Hyderabad

Experience: 3+ Years

Department: Sales

Reportsto: Sr. Manager - Telesales

Employment Type: Full-time

About Livekeeping:

Livekeeping is a leading mobile-first SaaS solution that brings Tally ERP data live on mobile, enabling

business owners, accountants, and teams to access real-time accounting, receivables, and business

insights anytime, anywhere.

We serve thousands of MSMEs, accountants, and enterprises across India, empowering them to

make faster decisions, improve cash flow, and enhance productivity.

Role Overview

We are looking for a highly driven and hands-on Centre Manager – Telesales to lead the telesales

operations at a single location, managing a team of 40 telecallers along with team leaders. The

Centre Manager will be responsible for achieving sales targets, improving conversion ratios, and

ensuring operational excellence on the floor.

The ideal candidate will bring at least 3+ years of telesales experience, with proven ability to lead

teams, drive performance, and deliver results in a fast-paced environment.

Key Responsibilities

Team & Floor Management

 Manage and lead a team of 40 telecallers, including team leaders.

 Conduct daily huddles,set targets, and ensure achievement of sales goals.

 Monitor call quality,sales scripts, and customer interactions.

 Maintain high levels of motivation, discipline, and energy on the floor.

Sales Execution & Target Achievement

 Drive telesales performance to achieve monthly and quarterly sales targets.

 Work closely with telecallers to improve pitch delivery, objection handling, and closing

techniques.

 Ensure adherence to sales processes and compliance standards.

Performance Monitoring & Reporting

 Track and analyze daily/weekly/monthly KPIs such as call volume, conversion rate, and

revenue per telecaller.

 Prepare and share performance reports with the Senior Manager.

 Identify low performers and provide targeted coaching and improvement plans.

Training & Development

 Conduct regular training sessions for telecallers on sales techniques, product knowledge,

and customer handling.

 Provide continuous feedback and one-on-one coaching.

On-Ground Involvement

 Actively participate in floor activities by monitoring live calls and assisting team members.

 Be a role model by demonstrating strong selling skills and closing deals when required.

Customer-Centric Approach

 Ensure telecallers follow a consultative sales approach, building trust with customers.

 Address escalations promptly and ensure positive customer experiences.

Key Requirements

 Experience: Minimum 3+ years in telesales, with at least 1 year in a team

leadership/managerial role.

 Proven ability to manage teams of 30–50 telecallers in a telesales environment.

 Strong people management, coaching, and motivational skills.

 Hands-on and willing to work directly on the floor with the team.

 Good analytical skills; ability to track performance metrics and improve efficiency.

 Proficiency in CRM tools and telesales processes.

 Preferred Industry Experience: Insurance or Fintech. (EdTech experience not preferred.)

 Must be fluent with Telugu language.

Performance Metrics(KRA/KPI)

 Achievement of monthly sales targets for the centre.

 Lead-to-conversion ratio.

 Average revenue per telecaller.

 Call quality and compliance scores.

 Telecaller productivity and attrition rate.

 Training effectiveness and performance improvements.

• Design, develop, and maintain RESTful APIs and backend services using Golang.
• Collaborate with product managers, architects, and other developers to translate business requirements into scalable technical solutions.
• Optimize and enhance system performance and reliability.
• Implement best practices for coding, testing, and deployment.
• Troubleshoot, debug, and upgrade existing software.
• Participate in code reviews and contribute to team knowledge sharing.

Candidate Attributes:

• Strong expertise in API development.
• Excellent problem-solving skills.
• Ability to work in a fast-paced, collaborative environment.
• 1–3 years of hands-on experience with Golang development.
• Proven experience in API design, development, and integration.
• Solid understanding of microservices architecture and RESTful services.
• Experience with databases (SQL or NoSQL such as PostgreSQL, MySQL, MongoDB, etc.).
• Familiarity with Docker, Kubernetes, or other containerization tools is a plus.
• Understanding of Git, CI/CD pipelines, and agile methodologies.
• Strong problem-solving and debugging skills.

Key Responsibilities

1. Design, develop, and maintain complex desktop applications using WPF, C#, and the .NET framework.
2. Lead and implement scalable architecture using design patterns such as MVC or MVVM for improved performance and maintainability.
3. Drive the full software development lifecycle including requirement analysis, design, coding, code reviews, testing, and deployment.
4. Proactively troubleshoot, debug, and resolve high-level application issues ensuring reliability and performance.
5. Collaborate with cross-functional teams including UI/UX designers, QA, and product managers to deliver robust software solutions.
6. Mentor junior developers, conduct code reviews, and enforce best development practices.
7. Maintain code integrity and version control using Git and branching strategies.
8. Stay updated with the latest trends and technologies in desktop application development and suggest improvements as needed.

JD: Associate Product Manager

Location: Noida, Sector 135

Job Type: Full-Time

Experience: 1–3 years

Salary Range: 15-20 LPA

About Livekeeping:

Backed By IndiaMART InterMESH, Livekeeping offers a SAAS platform for 50k+ customers to access their Tally accounting data on mobile. Real time visibility of accounting data like revenue growth, profitability, cash flow management, etc. is a critical yet underserved problem faced by Indian Businesses. Livekeeping has been able to validate an innovative SaaS based solution to this problem.

Job Description:

We are hiring an Associate Product Manager for our Noida office. The main handle end to Product Life Cycle and solve the problems related to it.

Key Responsibilities

1.     Design, develop, and customize Tally ERP modules based on business requirements.

2.     Implement new features and enhancements in Tally, ensuring high performance and reliability.

3.     Modify existing Tally modules to improve functionality and user experience.

4.     Integrate Tally ERP with other software systems and third-party applications.

5.     Develop and maintain data import/export utilities to and from Tally.

6.     Ensure seamless data flow and synchronization between Tally and other systems.

7.     Provide technical support to users regarding Tally issues and queries.

8.     Troubleshoot and resolve any Tally-related technical problems.

9.     Regularly update and maintain Tally applications to align with the latest updates and patches.

10.  Prepare detailed documentation of Tally customizations and integrations.

11.  Create user manuals and training materials for end-users.

12.  Document technical specifications and development processes.

13.  Work closely with business analysts and stakeholders to understand requirements and deliver solutions.

14.  Collaborate with other developers and IT team members to ensure cohesive development efforts.

15.  Participate in code reviews and provide constructive feedback to peers.