iMocha Career

 

Responsibilities

 

• Continuously Deliver Business Value together with the Development and Testing
• Automate Builds and Deployments ( CI/CD ) ( Azure DevOps Pipelines )
• Design and Implement Logging, Infrastructure and Application Monitoring ( Azure Monitor, Azure Application Insights, Prometheus etc )
• Design and Implement Security and Compliance ( Azure Identity Access Management, Cloud Network Best Practices, Azure Key Vault, TLS, Certificates etc )
• Design and Implement efficient Source Code Control ( GitHub, Azure DevOps Repos )
• Design and Implement Backup, Disaster Recovery ( Azure Site Recovery, Azure Backup )
• Ensure the Service Plans and Uptimes of the Infrastructure as per the actual needs of the platform

 

 

• Azure Compute, Storage, Networking, Security, Monitoring, Backup and Recovery solutions
• Azure DevOps
• Source Control Management
• Prometheus
• Elasticsearch
• Kibana
• Azure CLI / PowerShell (Azure Az module) / Bash
• Azure Resource Manager
• Containerization ( Azure Container Instances, Docker ) and Orchestration ( Azure Kubernetes Service )

 

 

• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Azure Developer Associate

 

• Microsoft Certified: DevOps Engineer Expert

Roles and Responsibilities

· Understanding the customers needs to help them explore our software & resolve customer complaints quickly.

· Understanding clients requirement

· Identify key staff in client companies to cultivate profitable relationships.

· Taking care of customer requirements and co-ordinate with tech team to get the resolution.

· Be clear on the potential ROI you can bring from a customer

· Identify new sales opportunities within existing accounts to retain a client-account.

· Work collaboratively with the sales team members to achieve team targets.

· Promote high-quality sales and customer service processes.

· Coordinate with internal team to get the issue resolves as soon as possible

 

Qualifications

Desired Candidate Profile

· 0 - 2 Years of experience in (SaaS) industry.

· Via Phone/Email

· Problem-solving attitude.

· Ability to train employee as well as clients

· Upselling & Cross selling

· Aptitude for learning tech products

· Customer relationship management.

· Proactive and willing to improve on processes.

Responsibilities ; 

1. Produce well-researched content, primarily long-form content, in the form of guides, whitepapers, research papers, thought-leadership content, etc.

2. Identify areas to improve quality and usability of each asset

3. Create writing schedules and adhere to them to finish projects within deadline

4. Communicate with internal SMEs to create content rich in quality

5. Develop related content for multiple platforms and use-cases, such as website content, landing page content, videos, etc.

6. Perform research and use SEO (Search Engine Optimization) while writing to drive visibility in search results

7. Identify customer’s needs and recommend new topics for content production

8. Ensure consistency in the form of tone and style

Background and Skills

1. 6 month - 2 years experience in content writing, preferably catering to the U.S. audience.

2. A solid portfolio of published works (focus on long-form content)

3. Impeccable grasp of the English language, with an understanding of idioms and slang as well

4. Experience doing research using multiple sources

5. Familiarity with web publishing

6. Working understanding of SEO

7. Proficiency with writing programs as Google docs, Microsoft Word, Excel, Outlook, PowerPoint, etc.

8. Strong interpersonal skills

Responsibilities : 

• Responsible for timely renewals in an assigned territory including:
   Create Quotes and Proposals, including responding to RFPs
  Identify Upsell and Cross-sells and transfer leads to account mining team for top-tier
• opportunities.
  Collaborate with Client Success Managers, Regional Sales Managers, Account
• Executives, and Partners as needed throughout the renewal process.

  Inform customers on contractual implications and ensure customer awareness and

understanding of Interview Mocha’s portfolio of capabilities.

  Manage exceptions for customers with issues that may delay or inhibit renewals.

  Work with various departments across the organization to advocate for the customer and work together to resolve any issues.

  Manage a pipeline through your prospects commitments

  Accurately forecast monthly quarterly, and annual opportunities in territory via HubSpot and other systems, as required.

  Work closely with the Sales head for all planning, budgeting, and forecasting activities.

  Effectively communicate company messages, value propositions, etc. verbally and in writing

  Uncover accounts which may be at risk and develop plans to mitigate and bring them to closure

Requirements

• 0.6 months - 3 years’ experience with product sales and/or renewing contracts

• Gradute with computer backgroud

• Experience in negotiating contracts/pricing with a successful record of closing sales deals

•  Effective at organization and prioritization

• Organizational and follow up skills, problem solving and analytical skills

• Strong customer service focus, written and verbal communication skills, and attention to detail and accuracy.

• Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision.

• Prior experience of HubSpot CRM and Ticketing tools will be an added advantage

Responsibilities ; 

1. Produce well-researched content, primarily long-form content, in the form of guides, whitepapers, research papers, thought-leadership content, etc.

2. Identify areas to improve quality and usability of each asset

3. Create writing schedules and adhere to them to finish projects within deadline

4. Communicate with internal SMEs to create content rich in quality

5. Develop related content for multiple platforms and use-cases, such as website content, landing page content, videos, etc.

6. Perform research and use SEO (Search Engine Optimization) while writing to drive visibility in search results

7. Identify customer’s needs and recommend new topics for content production

8. Ensure consistency in the form of tone and style

Background and Skills

1. A minimum of 3+ years of experience in content writing, preferably catering to the U.S. audience.

2. A solid portfolio of published works (focus on long-form content)

3. Impeccable grasp of the English language, with an understanding of idioms and slang as well

4. Experience doing research using multiple sources

5. Familiarity with web publishing

6. Working understanding of SEO

7. Proficiency with writing programs as Google docs, Microsoft Word, Excel, Outlook, PowerPoint, etc.

8. Strong interpersonal skills

Position Summary :

Strategic Account Executive will bring in new clients for iMocha’s products to clients and is a quota carrying position. They should have the ability to articulate complex use cases, build and maintain senior level relationships, and navigate across customer business units in an autonomous role. The key focus will be to build a book of accounts, build account growth plans, and execute these plans against a quota. The candidate will be responsible for their own pipeline generation with end-to-end responsibility to drive the pipe to closure.

We are looking for a dynamic Strategic Account Executive who has the passion for sales and a hunger to bring new strategic clients. With the capability to articulate complex solutions, you will be part of a growing, high-performing team that delivers world-class results. This will be a hands-on position with Work Happy Culture, so we are looking for a motivated self-starter who is proactive and contribute across different functions as well.

Key Responsibilities:
1. Build account intelligence to map stakeholders, identify new teams & business units.
2. Employ a value based solution selling methodology to drive these leads through a high-velocity pipeline.
3. Supports solution co-creation with partners and provides use-case expertise for portfolio of products.
4. Manage the entire sales lifecycle from customer engagement, solution development and contract negotiation; meet or exceed quarterly revenue quota. Develop executive relationships to expand revenue potential.
5. Responsible for the global geography for now.

Requirements:
1. 2 to 7 years of quantifiable experience selling technology products or services
2. Understanding of various business model and enjoy building relationships across functions, while building mutual trust
3. Experience in the Global Market will be desirable
4. A strong acumen for sales, forecasting accuracy, business development, contract negotiations, business case development, account management, client acquisition

Experience

6+ years of experience in Email Marketing in US region for SaaS/B2B industry

Responsibilities :

· Develop a comprehensive email marketing strategy for iMocha’s use cases across the funnel

· Work closely with sales and marketing teams to identify our target email audience and grow our email list

· Design and implement direct email marketing campaigns including (but is not limited to) developing copy and subject lines, designing email templates, building email lists, and more.

· Develop A/B and multivariate testing strategies and optimize campaigns based on learnings and business needs

· Manage and report on email marketing campaigns and results; use results to determine ROI, make suggestions for improvements, and establish best practices

· Ensure prompt, accurate, and error-free communication with suspects, prospects, leads and customers to build loyal relationships and minimize unsubscribes

· Work with the Leadership Team and other internal stakeholders to determine goals; report on demand generated and sales revenue generated from email marketing efforts

· Maintain email database

· Upgrade email sends through sourced graphics, customization, calls-to-action, and additional advanced features

· Ensure emails follow industry standards and privacy policies

Requirements : 

· Bachelor’s or Master’s in marketing or related discipline

· 6+ years of email marketing experience, preferably in SaaS industry

· Strong communication skills – written and oral

· Impeccable grammar, writing skills, and deep understanding of direct vs. indirect email copy

· Ability to track, measure, and report on results of email marketing campaigns to determine ROI

· Sufficient experience in marketing automation and email platforms such as HubSpot and Outplay

· Excellent analytical skills and ability to provide actionable insights from data

· Solid understanding of marketing and sales lifecycle

· HTML Knowledge preferred

· Skilled in problem solving and project management

· Self-starter with a history of pushing for deadline-driven results

Position Summary : Enterprise Account Manager up sells and cross sells iMocha’s products and services to clients, and is a quota carrying position. They have the ability to articulate complex solutions, build and maintain senior level relationships, and navigate across customer business units in an autonomous and remote role. Strategic Account Executives also provide technical and administrative product information and demonstrations to stakeholders within strategic accounts as needed.

Responsibilities
• Manage and grow revenue and market share at designated accounts to maximize customer satisfaction and achieve imocha’s strategic objectives • Develop and maintain client relationships to ultimately drive revenue growth
• Coordinate and plan account growth strategies, along with sales, technology, customer success and delivery teams
• Cultivate customer relationships and ensure effective service delivery to accounts
• Focus on customer's satisfaction, know the customer's business and workflows, develop proper contact network within accounts
• Support execution of strategy at the account level
• Work with and bring in experts/specialists where required
• Plan, communicate and oversee the execution of monthly business development activities for named accounts. Portfolio growth in accounts by creating opportunities to connect senior customer stakeholders
• Responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to marketing
• Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities
• Own account relationship and drive overall customer satisfaction for assigned accounts

Requirements
• 6+ years of demonstrated successful Software Sales Experience (SaaS / Cloud)
• Graduate and MBA with computer background
• Startup experience & some vertical experience a plus
• Hands on experience of using HubSpot or similar CRM
• Solution or consultative sales experience
• Able to clearly and directly articulate complex solution offerings
• Relationship sellers
• Team Player: collaborate with various team members regularly
• Ready to own & drive the accounts
. Well versed with MS Office.

We are looking for Creative professional who has proven experience as a graphic designer or in related field (2-4 years) in a creative/digital marketing agency.


Responsibilities

· Visualize and creative highly engaging marketing materials such as social media collateral, website graphics, presentations, case studies, guides, white papers, brochures, event collateral among others

· Manage design projects from concept through production and delivery by effectively prioritising work and collaborating with other team members to meet the deadlines

· Consult with the stakeholders to select effective design and deliverable options within the time frame

· Ensure knowledge sharing within the team and with the stakeholders on current trends and advancements within the creative industry

Requirements :

· Bachelor's degree in graphic design or related field

· Proven experience as a graphic designer or in related field (2-4 years) in a creative/digital marketing agency

· Demonstrable graphic design skills with a strong portfolio

· Proficiency with required desktop publishing tools, including Photoshop, InDesign and Illustrator.

· A strong eye for visual composition

· Effective time management skills and the ability to meet deadlines.

· Understanding of marketing, production, website design, corporate identity, digital advertisements and multimedia design