Cutshort logo
fabric cover picture
Founded :
2017
Type :
Product
Size :
100-500
Stage :
Raised funding

About

Fabric is a modern commerce platform that gives retailers tools to create world-class shopping experiences for mid-market enterprises. We champion a new, harmonious way of doing business that emphasizes connectedness and collaboration over competition and dominance. This is showcased in our products that rely on microservices, APIs, and easy integrations, and in our globally distributed team that genuinely cares about its customers. Our founders directed groundbreaking commerce initiatives at Amazon, Staples, Google and eBay. We're growing fast and looking for more awesome people to join us.
Read more

Photos

Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Divya Achtani
Profile picture
Jackie Sobhani
Profile picture
Aleezeh Ahmad
Profile picture
Lisa Fernandes

Company social profiles

bloglinkedin

Jobs at fabric

fabric
at fabric
4 recruiters
Divya Achtani
Posted by Divya Achtani
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Remote only
3 - 7 yrs
₹3L - ₹10L / yr
Technical support
Tech Support
skill iconAmazon Web Services (AWS)
API
Debugging

Job Title: Technical Support Specialist

Department: Customer Support > Engineering 

Reports to: Technical Support Team Lead

Location: Remote | India

 

 

Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner.  This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products.  The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.

 

 

Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams.  The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.

  

  • Provide excellent customer service to Commerce Fabric’s customers
  • Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
  • Updates Account Manager with any escalated issues 
  • Highlights any consistent issues and themes to Technical Support Team Lead
  • Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
  • Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
  • Troubleshooting technical errors with a modern web-based application

 

Qualifications: 

 

  • Full-time bachelor’s degree
  • 2-4 years of customer-facing experience with global customer exposure in a technical support role
  • Ability to work in shifts outside normal business hours
  • Excellent written and verbal communication skills in English with an ability to build relationships.
  • Experience working with different operating systems including Windows and Mac OS
  • Experience with ticketing systems Zendesk and JIRA
  • Ability to work independently
  • Ability to prioritize and manage several milestones and projects efficiently

 

 

 

 

Read more
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo

Similar companies

HealthAsyst cover picture
HealthAsyst's logo

HealthAsyst

https://healthasyst.com
Founded
1999
Type
Services
Size
100-1000
Stage
Profitable

About the company

Among the multitude of healthcare IT companies, HealthAsyst has the required expertise in the US healthcare domain helping us offer world class healthcare IT services & solutions with improvement in productivity and efficiency.


HealthAsyst® is currently a leading provider of IT services to some of the largest healthcare IT vendors in the United States.


We bring the value of cutting-edge technology through our deep expertise in product engineering, custom software development, testing, large-scale healthcare IT implementation and integrations, on-going maintenance and support, BI & Analytics, and remote monitoring platforms.


As a true partner, we help our customers navigate a complex regulatory landscape, deal with cost pressures, and offer high-quality services. As a healthcare transformation agent, we enable innovation in technology and accelerate problem-solving while delivering unmatched cost benefits to healthcare technology companies.


Since 1999, HealthAsyst IT Services has been delivering technology solutions through a systematic, consultative approach to prestigious healthcare tech companies.

Jobs

5

HighLevel Inc. cover picture
HighLevel Inc.'s logo

HighLevel Inc.

https://gohighlevel.com
Founded
2018
Type
Product
Size
100-500
Stage
Profitable

About the company

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.


Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.


Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.


EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Jobs

7

Beyond Seek Technologies Pvt Ltd cover picture
Beyond Seek Technologies Pvt Ltd's logo

Beyond Seek Technologies Pvt Ltd

https://beyondseek.com
Founded
2020
Type
Products & Services
Size
0-20
Stage
Profitable

About the company

Beyond Seek is a team of R.A.R.E individuals who're solving impactful problems using the best tools available today!

Jobs

2

Twinline Business Solutions cover picture
Twinline Business Solutions's logo

Twinline Business Solutions

https://twinline.in
Founded
2018
Type
Product
Size
20-100
Stage
Bootstrapped

About the company

Twinline is driving a financial revolution for NBFCs and MFIs through its flagship platform, Finpage-a secure, scalable SaaS solution built to simplify and transform microlending. From loan origination to regulatory reporting, Finpage streamlines operations, reduces turnaround time from 14 days to just 1, and cuts errors to 0.5%.


Trusted by 40+ clients and managing ₹25,000 Cr+ in AUM, Twinline is reshaping inclusive finance—digitally, intelligently, and at scale.

Jobs

1

Oneture Technologies cover picture
Oneture Technologies's logo

Oneture Technologies

https://oneture.com
Founded
2016
Type
Services
Size
20-100
Stage
Profitable

About the company

Founded in 2016, Oneture is a cloud-first, full-service digital solutions company, helping clients harness the power of Digital Technologies and Data to drive transformations and turning ideas into business realities. Our team is full of curious, full-stack, innovative thought leaders who are dedicated to providing outstanding customer experiences and building authentic relationships.


We are compelled by our core values to drive transformational results from Ideas to Reality for clients across all company sizes, geographies, and industries. The Oneture team delivers full lifecycle solutions—from ideation, project inception, planning through deployment to ongoing support and maintenance. Our core competencies and technical expertise includes Cloud powered: Product Engineering, Bigdata and AI ML. Our deep commitment to value creation for our clients and partners and “Startups-like agility with Enterprises-like maturity” philosophy has helped us establish long-term relationships with our clients and enabled us to build and manage mission-critical platforms for them.

Jobs

3

Codewinglet Private Limited cover picture
Codewinglet Private Limited's logo

Codewinglet Private Limited

https://codewinglet.com
Founded
2018
Type
Products & Services
Size
20-100
Stage
Profitable

About the company

We are a trusted name in the field of technology outsourcing services. we respond to changing market demands through disruptive innovation and high-end technical advancements.


We are on a mission to solve intricate software engineering challenges. Established in 2018, we have successfully assisted a diverse range of organizations, including startups that have gone public, Enterprise companies, and forward-thinking enterprises worldwide.


Codewinglet is your premier destination for cutting-edge software solutions. Specializing in strategic planning, designing, and developing world-class software across diverse industries, we're the trusted choice of leading engineers and companies globally. Our innovative approach leverages state-of-the-art technologies to engineer solutions that drive tangible business outcomes. Let's collaborate and unlock the full potential of your business with Codewinglet's expertise


  • 40+ in-house IT experts trained in emerging technology
  • 150+ Satisfied Clients across the globe
  • 7+ years in the IT business

Jobs

3

RedString cover picture
RedString's logo

RedString

https://redstring.co.in
Founded
2024
Type
Services
Size
Stage
Bootstrapped

About the company

Jobs

4

Clink cover picture
Clink's logo

Clink

https://clinkrewards.com
Founded
2025
Type
Product
Size
0-20
Stage
Bootstrapped

About the company

Clink is reimagining restaurant growth — no commissions, no food bloggers, just AI-powered loyalty and real customer influence.


Our platform helps restaurants turn diners into repeat customers and brand advocates using smart rewards and Instagram-powered virality. With every visit, customers earn personalized rewards and post about their experience on instagram driving organic traffic, not paid ads.


If you're excited by AI, social growth, and building the future of hospitality tech — Clink is the place to be.

Jobs

3

Ontrac Solutions LLC cover picture
Ontrac Solutions LLC's logo

Ontrac Solutions LLC

https://ontracsolutions.net
Founded
2021
Type
Products & Services
Size
20-100
Stage
Bootstrapped

About the company

Jobs

1

Revilo Technologies cover picture
Revilo Technologies's logo

Revilo Technologies

https://reviloautocare.com
Founded
2024
Type
Products & Services
Size
0-20
Stage
Bootstrapped

About the company

Jobs

1

Want to work at fabric?
fabric's logo
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Find more jobs