fabric
https://fabric.incAbout
Photos
Company social profiles
Jobs at fabric
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Amazon Web Services (AWS)Job Title: Technical Support Specialist
Department: Customer Support > Engineering
Reports to: Technical Support Team Lead
Location: Remote | India
Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner. This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products. The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.
Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams. The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.
- Provide excellent customer service to Commerce Fabric’s customers
- Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
- Updates Account Manager with any escalated issues
- Highlights any consistent issues and themes to Technical Support Team Lead
- Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
- Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
- Troubleshooting technical errors with a modern web-based application
Qualifications:
- Full-time bachelor’s degree
- 2-4 years of customer-facing experience with global customer exposure in a technical support role
- Ability to work in shifts outside normal business hours
- Excellent written and verbal communication skills in English with an ability to build relationships.
- Experience working with different operating systems including Windows and Mac OS
- Experience with ticketing systems Zendesk and JIRA
- Ability to work independently
- Ability to prioritize and manage several milestones and projects efficiently
Similar companies
About the company
Jobs
3
About the company
We’re a UI/UX design company, super-powering businesses by crafting simple & delightful digital experiences.
We are designers, artists, creators, researchers, visualizers and observers; well a bunch of driven individuals with creative minds, working together as User Interface and User Experience Designers!
At Monsoonfish, we believe in working in an environment that suits each teammate, makes them feel comfortable and encourages them to become a better version of themselves at work and beyond. Our agency culture is open, liberal, accepting, outgoing, driven, focused, and the one that values work-life balance.
Jobs
5
About the company
Welcome to Neogencode Technologies, an IT services and consulting firm that provides innovative solutions to help businesses achieve their goals. Our team of experienced professionals is committed to providing tailored services to meet the specific needs of each client. Our comprehensive range of services includes software development, web design and development, mobile app development, cloud computing, cybersecurity, digital marketing, and skilled resource acquisition. We specialize in helping our clients find the right skilled resources to meet their unique business needs. At Neogencode Technologies, we prioritize communication and collaboration with our clients, striving to understand their unique challenges and provide customized solutions that exceed their expectations. We value long-term partnerships with our clients and are committed to delivering exceptional service at every stage of the engagement. Whether you are a small business looking to improve your processes or a large enterprise seeking to stay ahead of the competition, Neogencode Technologies has the expertise and experience to help you succeed. Contact us today to learn more about how we can support your business growth and provide skilled resources to meet your business needs.
Jobs
369
About the company
Jobs
3
About the company
Jobs
8
About the company
Jobs
4
About the company
At Xenspire Group, we are on a mission to revolutionize the hiring and talent industry through science, technology, and a deep understanding of our clients' needs.
Our global talent solutions are designed to foster growth and innovation across multiple sectors, making us a trusted partner for enterprises and individuals alike.
We prioritize the personal touch in every interaction, ensuring a smooth, transparent journey for job seekers while empowering companies to find the right talent quickly. By revolutionizing the way we connect, we are building a future where hiring is effortless, intuitive, and focused on mutual success.
Stay updated with our latest insights on #workforceoptimization, #talentsolutions, #innovation, #salesops #revops #socialresponsibility, and the #futureofwork.
Together, let's build a brighter future!
Jobs
1
About the company
Jobs
6
About the company
Jobs
1
