Cutshort logo
fabric cover picture
Founded :
2017
Type :
Product
Size :
100-500
Stage :
Raised funding

About

Fabric is a modern commerce platform that gives retailers tools to create world-class shopping experiences for mid-market enterprises. We champion a new, harmonious way of doing business that emphasizes connectedness and collaboration over competition and dominance. This is showcased in our products that rely on microservices, APIs, and easy integrations, and in our globally distributed team that genuinely cares about its customers. Our founders directed groundbreaking commerce initiatives at Amazon, Staples, Google and eBay. We're growing fast and looking for more awesome people to join us.
Read more

Photos

Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Divya Achtani
Profile picture
Jackie Sobhani
Profile picture
Aleezeh Ahmad
Profile picture
Lisa Fernandes

Company social profiles

bloglinkedin

Jobs at fabric

fabric
at fabric
4 recruiters
Divya Achtani
Posted by Divya Achtani
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Remote only
3 - 7 yrs
₹3L - ₹10L / yr
Technical support
Tech Support
skill iconAmazon Web Services (AWS)
API
Debugging

Job Title: Technical Support Specialist

Department: Customer Support > Engineering 

Reports to: Technical Support Team Lead

Location: Remote | India

 

 

Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner.  This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products.  The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.

 

 

Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams.  The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.

  

  • Provide excellent customer service to Commerce Fabric’s customers
  • Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
  • Updates Account Manager with any escalated issues 
  • Highlights any consistent issues and themes to Technical Support Team Lead
  • Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
  • Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
  • Troubleshooting technical errors with a modern web-based application

 

Qualifications: 

 

  • Full-time bachelor’s degree
  • 2-4 years of customer-facing experience with global customer exposure in a technical support role
  • Ability to work in shifts outside normal business hours
  • Excellent written and verbal communication skills in English with an ability to build relationships.
  • Experience working with different operating systems including Windows and Mac OS
  • Experience with ticketing systems Zendesk and JIRA
  • Ability to work independently
  • Ability to prioritize and manage several milestones and projects efficiently

 

 

 

 

Read more
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo

Similar companies

NonStop io Technologies Pvt Ltd cover picture
NonStop io Technologies Pvt Ltd's logo

NonStop io Technologies Pvt Ltd

https://nonstopio.com
Founded
2015
Type
Products & Services
Size
20-100
Stage
Profitable

About the company

NonStop io Technologies Pvt. Ltd.est. in 2015 is a software product development company.We invest in our client’s vision, build the technology and make sure the end-product is in alignment with their end business goals over short and the long term.

Jobs

17

Incubyte cover picture
Incubyte's logo

Incubyte

https://incubyte.co
Founded
2020
Type
Services
Size
20-100
Stage
Bootstrapped

About the company

About Us

Incubyte is an AI-first software development agency built on the principles of software craftsmanship—where how we build is just as important as what we build. We partner with organizations across stages, from enterprises looking to scale and modernize to early-stage founders bringing new ideas to life.


At Incubyte, AI is deeply integrated across the software development lifecycle to drive speed, efficiency, and smarter outcomes. Guided by Software Craftsmanship values and Extreme Programming practices, we combine high velocity with disciplined engineering to deliver reliable, high-impact solutions.

We don’t just build software—we incubate dedicated engineering teams. From designing systems to shaping team structures and organizational strategy, we enable our clients to launch and scale products that are relevant today and resilient for the future.


Whether you’re scaling an existing product, building from scratch, or optimizing manual processes, we help you move faster with confidence:

  • Scale and modernize your product
  • Launch quickly and iterate continuously
  • Automate processes for non-linear growth
  • Build systems that are stable, predictable, and measurable


Our approach is rooted in ownership. As a DevOps-driven organization, our engineers take responsibility for the entire lifecycle—from development to release—ensuring quality at every step.


Founded by product professionals, we bring a strong product mindset into services. We’re driven by curiosity, continuous learning, and a passion for building great software the right way.


We’re always looking for people who care deeply about code, craftsmanship, and growth. Join us if you’re excited to build, learn, and make an impact.

Jobs

10

TIFIN FINTECH INDIA cover picture
TIFIN FINTECH INDIA's logo

TIFIN FINTECH INDIA

https://tifin.com
Founded
2018
Type
Products & Services
Size
100-1000
Stage
Raised funding

About the company

TIFIN is a fintech platform backed by industry leaders including JP Morgan, Morningstar, Broadridge, Hamilton Lane, Franklin Templeton, Motive Partners and a who’s who of the financial service industry. We are creating engaging wealth experiences to better financial lives through AI and investment intelligence powered personalization. We are working to change the world of wealth in ways that personalization has changed the world of movies, music and more but with the added responsibility of delivering better wealth outcomes.

 

We use design and behavioral thinking to enable engaging experiences through software and application programming interfaces (APIs). We use investment science and intelligence to build algorithmic engines inside the software and APIs to enable better investor outcomes.

 

In a world where every individual is unique, we match them to financial advice and investments with a recognition of their distinct needs and goals across our investment marketplace and our advice and planning divisions.

OUR VALUES: Go with your GUT

 

  • Grow at the Edge. We are driven by personal growth. We get out of our comfort zone and keep egos aside to find our genius zones. With self-awareness and integrity we strive to be the best we can possibly be. No excuses.
  • Understanding through Listening and Speaking the Truth. We value transparency. We communicate with radical candor, authenticity and precision to create a shared understanding. We challenge, but once a decision is made, commit fully.
  • I Win for Teamwin. We believe in staying within our genius zones to succeed and we take full ownership of our work. We inspire each other with our energy and attitude. We fly in formation to win together.

 

Jobs

10

Quantiphi cover picture
Quantiphi's logo

Quantiphi

https://quantiphi.com
Founded
2013
Type
Products & Services
Size
1000-5000
Stage
Profitable

About the company

Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine and realize transformational opportunities at the heart of the business. Since its inception in 2013, Quantiphi has solved the toughest and most complex business problems by combining deep industry experience, disciplined cloud, and data-engineering practices, and cutting-edge artificial intelligence research to achieve accelerated and quantifiable business results.

Jobs

14

INSNAP TECHNOLOGIES cover picture
INSNAP TECHNOLOGIES's logo

INSNAP TECHNOLOGIES

https://insnap.in
Founded
2016
Type
Services
Size
100-1000
Stage
Bootstrapped

About the company

With a mission to upgrade the digital marketing industry with profound practical expertise and innovation, InSnap Technologies started its operations in 2018. Founded as a subsidiary of Spokesly INC based out of California, USA). InSnap has grown to be a family of some of the best talent from around the world who empowered thousands of businesses to achieve their digital marketing goals. Powered with business intelligence data, vision, and out-of-the-box thinking, InSnap provides novelty solutions and tools to rest all the digital marketing worries for a B2B enterprise.

Jobs

4

TalentXO cover picture
TalentXO's logo

TalentXO

https://app.talentxo.com
Founded
2018
Type
Product
Size
Stage
Profitable

About the company

Jobs

66

PGAGI cover picture
PGAGI's logo

PGAGI

https://pgagi.in
Founded
2023
Type
Products & Services
Size
0-20
Stage
Bootstrapped

About the company

Your Go-To AI Consultancy For AI Research, AI Products, AI Solutions, AI MVP Design, Idea Validation

Jobs

18

Blitzy cover picture
Blitzy's logo

Blitzy

https://blitzy.com
Founded
2024
Type
Product
Size
0-20
Stage
Raised funding

About the company

Blitzy is a Boston, MA based Generative AI Start-up with an established office in Pune, India. We are on a mission to automate custom software creation to unlock the next industrial revolution. We're backed by multiple tier 1 investors, have success as founders at the last start-up, and dozens of Generative AI patents to our names.


Our Culture

Our Co-Founder and CTO is a Serial Gen AI Inventor who grew up in Pune, India, is a BITS Pilani graduate, and worked at NVIDIA's Pune office for 6 years. There, he was promoted 5 times in 6 years and was transferred to the NVIDIA Headquarters in Santa Clara, California. After making significant contributions to NVIDIA, he proceeded to attend Harvard for his dual Masters in Engineering and MBA from HBS. Our other Co-Founder/CEO is a successful Serial Entrepreneur who has built multiple companies. As a team, we work very hard, have a curious mind-set, and believe in a low-ego high output approach.


Funding Journey

In September 2024, Blitzy secured $4.4M in seed funding from prominent investors including Link Ventures, Asymmetric Capital Partners, Flybridge, and four other strategic investors, demonstrating strong market confidence in their autonomous software development platform.


Our Values

  1. We move Blitzy Fast: Time is both our company's and our client's most precious asset. We move fast and fearlessly to innovate internally and deliver exceptional software externally to our clients.
  2. We have a Championship Mindset: We operate like a professional sports team. We win as a team by holding ourselves and each other to high standards, collaborating in-person, and remaining focused on the mission.
  3. We have a Passion for Invention: We are inventors at heart. We value starting with best practices and open source, but we are pushing the frontier of what is possible.
  4. We Work for the Customer: We focus on delivering outsized value to the customers we work with and expanding those relationships to deep, meaningful partnerships.


What We Ask of Candidates

Please ask yourself if you are ready for a challenge before applying. Even in optimal conditions, Start-Ups are hard, and are always a lot of work. What you do week to week will change. If this feels exciting, not concerning, that's a good sign.

Jobs

2

Redtring cover picture
Redtring's logo

Redtring

https://reddock.com
Founded
2025
Type
Product
Size
0-20
Stage
Raised funding

About the company

Jobs

1

VYXN.AI cover picture
VYXN.AI's logo

VYXN.AI

https://vyxn.ai
Founded
2026
Type
Services
Size
0-20
Stage
Bootstrapped

About the company

VYXN.AI is a founder-led, pre-launch AI product startup building a multilingual AI content generation platform for text, image, video, templates, workflow automation, and Telegram-based AI experiences.


The product vision includes a web platform, Telegram bot, Telegram Mini App, dynamic credits/coins pricing, AI provider integrations, Templates, and a professional node-based Workflow / Space module.


We are currently building the core technical team and looking for practical engineers who can move fast, think clearly, work by milestones, and help turn the product into a stable commercial platform.

Jobs

1

Want to work at fabric?
fabric's logo
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Find more jobs