

fabric
https://fabric.incAbout
Photos
Connect with the team
Jobs at fabric
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Title: Technical Support Specialist
Department: Customer Support > Engineering
Reports to: Technical Support Team Lead
Location: Remote | India
Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner. This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products. The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.
Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams. The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.
- Provide excellent customer service to Commerce Fabric’s customers
- Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
- Updates Account Manager with any escalated issues
- Highlights any consistent issues and themes to Technical Support Team Lead
- Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
- Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
- Troubleshooting technical errors with a modern web-based application
Qualifications:
- Full-time bachelor’s degree
- 2-4 years of customer-facing experience with global customer exposure in a technical support role
- Ability to work in shifts outside normal business hours
- Excellent written and verbal communication skills in English with an ability to build relationships.
- Experience working with different operating systems including Windows and Mac OS
- Experience with ticketing systems Zendesk and JIRA
- Ability to work independently
- Ability to prioritize and manage several milestones and projects efficiently
Similar companies
About the company
E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing.
Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together.If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you.
Jobs
10
About the company
Jobs
2
About the company
Timble technology is the fastest growing IT company dealing in Artificial Intelligence, Speech Recognition, Facial Recognition, Cyber Security, Bespoke Solutions in Delhi. Timble technology is achieving success and getting more and more reputation in the field of IT
Jobs
9
About the company
Jobs
15
About the company
Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine and realize transformational opportunities at the heart of the business. Since its inception in 2013, Quantiphi has solved the toughest and most complex business problems by combining deep industry experience, disciplined cloud, and data-engineering practices, and cutting-edge artificial intelligence research to achieve accelerated and quantifiable business results.
Jobs
3
About the company
Meltwater is a SaaS-based global product company specializing in media monitoring, social media intelligence, and consumer insights. They were publicly listed in Norway in 2020.
At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.
Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.
We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.
So, in a nutshell, that's Meltwater. We love working here, and we think you will too.
Why Meltwater?
- A supportive team to motivate you to new heights. At Meltwater, people care about people. From leadership to recent grads, we care deeply about each other and know that we can go farther together.
- An award-winning culture where we respect one another, celebrate each other's wins, and strive to achieve our goals and grow as a team every day. We also make time for having fun, prioritizing health and well-being, and giving 100% to life outside of work.
- Exciting career opportunities to gain world-class training, have an impact from the get-go, take your career trajectory in your own hands, and work with some of the world’s biggest brands.
Jobs
1
About the company
Peak Hire Solutions is a leading Recruitment Firm that provides our clients with innovative IT / Non-IT Recruitment Solutions. We pride ourselves on our creativity, quality, and professionalism. Join our team and be a part of shaping the future of Recruitment.
Jobs
226
About the company
Albert Invent is a cutting-edge R&D software company that’s built by scientists, for scientists. Their cloud-based platform unifies lab data, digitises workflows and uses AI/ML to help materials and chemical R&D teams invent faster and smarter. With thousands of researchers in 30+ countries already using the platform, Albert Invent is helping transform how chemistry-led companies go from idea to product.
What sets them apart: built specifically for chemistry and materials science (not generic SaaS), with deep integrations (ELN, LIMS, AI/ML) and enterprise-grade security and compliance.
Jobs
4
About the company
We are a fast-growing technology company delivering high-quality web and mobile solutions for startups and businesses worldwide. Our team specializes in modern JavaScript frameworks, scalable backend systems, and user-centric product development to help clients turn ideas into successful digital products.
Jobs
1










