Eximio Services & Solutions Pvt. Ltd.
https://eximio.inAbout
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- Job description*
Roles and Responsibilities:
- Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Building lasting relationships with clients and other call center team members based on trust and reliability
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs
- Taking part in training and other learning opportunities to expand knowledge of company and position
- Adhering to all company policies and procedures
Desired Candidate Profile:
- Excellent Communication skills with strong command on English Language.
- Ability to multitask, manage time and prioritize
- Good data entry and typing skills
- Good computer skills
- Ability to ask prying questions and diffuse tense situations
- Strong time management and decision making skills
- Comfortable working for Night Shift
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Incubyte is an AI-first software development agency built on the principles of software craftsmanship—where how we build is just as important as what we build. We partner with organizations across stages, from enterprises looking to scale and modernize to early-stage founders bringing new ideas to life.
At Incubyte, AI is deeply integrated across the software development lifecycle to drive speed, efficiency, and smarter outcomes. Guided by Software Craftsmanship values and Extreme Programming practices, we combine high velocity with disciplined engineering to deliver reliable, high-impact solutions.
We don’t just build software—we incubate dedicated engineering teams. From designing systems to shaping team structures and organizational strategy, we enable our clients to launch and scale products that are relevant today and resilient for the future.
Whether you’re scaling an existing product, building from scratch, or optimizing manual processes, we help you move faster with confidence:
- Scale and modernize your product
- Launch quickly and iterate continuously
- Automate processes for non-linear growth
- Build systems that are stable, predictable, and measurable
Our approach is rooted in ownership. As a DevOps-driven organization, our engineers take responsibility for the entire lifecycle—from development to release—ensuring quality at every step.
Founded by product professionals, we bring a strong product mindset into services. We’re driven by curiosity, continuous learning, and a passion for building great software the right way.
We’re always looking for people who care deeply about code, craftsmanship, and growth. Join us if you’re excited to build, learn, and make an impact.
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