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This information about Chargebee is important. This will help us show you better matched candidates.

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About the company
Chargebee%20lets%20you%20automate%20your%20recurring%20billing%2C%20manage%20subscriptions%20at%20scale%20and%20access%20metrics%20that%20matter.
People hiring at this company
Sanjay Sudhakar
Hiring at Chargebee
Company cities
Jobs at this company

Customer support /success

Founded
employees
Communication Skills
Troubleshooting
Customer Success(Customer Support)
Tech Support
Customer Success(Customer Support)
Location icon
Chennai
Experience icon
0 - 7 years

KEY RESPONSIBILITIES: Be responsible for managing support tickets and deliver above-and-beyond support through email, phone and chat. Escalate issues if necessary and work closely with our engineering team to resolve those issues. Provide customer feedback to the product management team and help them in discovering insights for the product roadmap. Assist our sales stalwarts in converting prospects to customers. Constantly work towards streamlining the support process by analyzing support requests and publishing solutions as blog posts, forums and FAQs. Cultivate and sustain an in-depth knowledge of Chargebee’s products and services. Stay active in support forums and discussions. Welcome customers, encourage participation and gradually build a valuable support community.

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Job poster profile picture - Sanjay Sudhakar
Sanjay Sudhakar
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Job poster profile picture - Sanjay Sudhakar
Sanjay Sudhakar
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