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Looking for a passionate Production Support Lead and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.
Responsibilities :
· Customer Relationship Management
· Incident Management. Manage ticket queue and resolve it in timely manner.
· Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.
· Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.
· SLA Management
· Develop and maintain accurate technical and user documentation.
· Working with QA to ensure the quality and timing of new release deployments.
Skills/Experience :
· Strong analytical and problem-solving skills and interest in learning new things will be the key.
· Excellent interpersonal skills handling internal and external customers
· About 3 years of professional experience in providing product support in leading BFSI sector organisations
· Experience in any DB (SQL/noSQL)
· Testing Exposure will be an added advantage
About OJ Commerce:
OJ Commerce is a fast-growing, profitable online retailer based in Florida, USA with a full-fledged India office based in Chennai driven by a sophisticated, data-driven system to run the operations with virtually no human intervention. We strive to be the best-in-class ecommerce company delivering exceptional value to customers by leveraging technology, innovation and brand-partnerships to provide a seamless & enjoyable shopping of high-quality products at the best prices. Role: Individual Contributor Role.
Skill Sets:
• Exposure to data modelling and ability to develop complex queries & procedures
• Manage and monitor performance, capacity and security of the database
• Continuously improve the performance of the database in alliance with the Database Adminstrator by optimizing jobs, procedures & queries
Desirable Skills:
➢ Candidates with experience in ecommerce / online retail is added value.
➢ Communication Skills – Excellent verbal and written communication skills with ability to explain ideas very clearly.
➢ Self–motivated and flexible, with an ability to work independently.
Java
jQuery- 4+ yrs of experience having strong fundamentals on Windchill Customization & Configurations, Reporting Framework Customization, Workflow Customization , Customer handling
- Strong Customization background around Form Processors, Validator, data utilities, Form Controllers etc.
- Strong Programming skills in Java/J2EE technologies – JavaScript, GWT, JQuerry, XMLs, JSPs, SQL etc.
- Deep Knowledge in Windchill architecture
- Experience in atleast one full lifecycle PLM implementation with Windchill.
- Should have strong coding skills in Windchill development and Customization, ThingWorx Navigate Development (Mandatory), Thing Worx Architecture Configurations Mashup creation, ThingWorx and Windchill Upgrade
- Should have Build and Configuration management (Mandatory) - HPQC \JIRA\Azure\SVN\GITHUB \ Ant
- Knowledge & Experience in Build and Release process
- Having worked on custom upgrade will be a plus.
- Understanding of application s development environment, Database, data management and infrastructure capabilities and constraints. Understanding of Database administration, Database design and performance Tuning
- Follow Quality processes for tasks with appropriate reviews. Participate in sharing knowledge within the team.
Glint is a technically driven hyper local auto care service company that ensures doorstep car maintenance to the customer through monthly based subscription. At present, Glint has served around 1.5+ Lakhs orders with 1000+ monthly subscriptions.
At Glint, we believe in working in a collaborative environment. We practice flat hierarchy with more transparency and good flow of information.
After a successful operation in Chennai, we are launching next in Coimbatore.
We are currently looking for a Customer Success Executive, Coimbatore.
What will you do at Glint?
Customer Success Executive are the main interface for the clients with Glint You will work closely with the client to build relationships with all relevant stakeholders as a trusted partner. You must have a strong understanding of our Customer’s business objectives and the ability to identify and articulate how our solution supports achievement of the Customers’ strategic business goals. You will be responsible to drive value at every juncture of the client's journey- from on-boarding to expansion to renewal to prevention of churn.
- Work closely with the customer to ensure effective and efficient on boarding and drive greater usage/adoption over time
- Maintain a deep understanding of our solutions and content and educate clients about the most relevant features/functionality of our service offering.
- Effective, timely and accurate client communications, establishing and reviewing key performance indicators, and active positive engagement
- Developing efficient and effective management plans for clients renewals and up-sells of services.
- Serve as the voice of the client and provide internal feedback to Product, Engineering and other teams on how we can better serve our clients
- Support the resolution of delivery, implementation or technical issues Perform other duties as assigned
- Monitor clients usage throughout their lifecycle to not only identify and prioritize at-risk accounts but also ways to mitigate churn
What we’re looking for:
- Consistent performer who handles stressful situations and deadline pressures.
- Experience of 1-2 years of experience in B2C services, Customer Success, Account Management, Business Development, or another client-facing role
- Ability to multitask and experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
- Empathy with a knack for understanding what a customer really needs and why they need it
- Bachelor's degree in any business-related course is an added advantage.
Website: https://goglint.in/
Our esteem client MITS are looking for MSBI developer as per below JD
BI Developer
Roles and Responsibilities:
- Comprehensive knowledge of SQL
- Expertise as a Microsoft BI Developer (SQL Server, SSIS)
- Experience and understanding of build and deploy processes
- A structured approach to software development (agile or waterfall), and a thorough understanding of the full software development lifecycle
- Knowledge and experience in experience banking
- Contribute to planning and estimation of sprints, features and releases
- Integrate new data sources using SQL, SSIS and C#
- Contribute to the testing and UAT phases
- In addition SQL Server 2014, Integration Services, Analysis Services, and Reporting Services (SSIS, ), Microsoft .NET, Tableau, Power BI, Data warehouse design
- Writing queries used for front- end applications (websites, desktop applications)
- Designing and coding database tables to store the application data
.- Data modeling to visualize database structure.
- Reviewing query performance and optimizing code.
FIRM OVERVIEW
Datazoic is a cutting edge, Capital Markets focused FinTech Company. Its core application is a predictive analytic platform designed for full service Investment Banks and Asset Management firms. Its user base extends to over 1500 users across four, large sell-side firms Now, if you are someone who can fit in, do read the roles listed below and apply!
Job Summary
Analyzes users' requests/issues to troubleshoot and suggest workarounds/solutionsfor customers
Monitor daily application feeds and proactively engage with the Engineering team should there be a need for escalation
Proficiency in SQL and Log analysis preferred
Must be comfortable working Night Shift
Strong English proficiency required, both oral and written
Freshers with excellent communication and analytical skills may apply
- 6 - 10 years’ experience in Oracle EBS (Techno-Functional)
- Experience in implementation, Support, and upgrade projects
- Experience at least in 2 R12.2 upgrade projects.
- Experience in Oracle EBS R12.2.7 or Higher versions of R12.
- Strong knowledge in SQL/PLSQL, Reports, Forms, and workflow. OAF is added advantage.
- At least 40% functional knowledge in SCM and Manufacturing (Modules: PO, OM, INV, WIP, BOM, Quality and Engineering)
- Excellent verbal and written communication skills
Headquartered in Mumbai, our client employs over 300 professionals and operates out of 6 locations in West & South India. They are one of the leading players and trusted name in the chosen markets for over 18 years with diverse promoter experience in Banking and FMCG with 40+ years of cumulative Banking / Risk management experience and assuring legality with the process in place.
- Networking with collection agencies
- Being responsible for Onboarding Internal Team
- Being responsible for Onboarding local Collection Agencies on behalf of partner client organization
- Being responsible for agencies Productivity & Efficiency
- Meeting Collection benchmarks for a given portfolio
- Being responsible for P&L Accountability
- Being active in Franchise Building and Relationship Management
- Handling Client Portfolio, performance
- Managing Product Profitability
What you need to have:
- Any Graduation
- Young & dynamic leaders with 3+ years of experience in managing rural markets
- Rigour for numbers
- Proven record of managing a team of 10+ people
- Ability to handle & deliver in challenging environments.
1.The nature of the job is explaining the customer about the product.
2. If you found customer intrested on product you have to transfer the call to t he seniors.
3. Outbound Calling for data collection.
4.Who are interested in Voice Process are preferable .Salary is negotiable for excellent
candidates.
5. Only Night shifts.
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