11+ OFSAA Jobs in Delhi, NCR and Gurgaon | OFSAA Job openings in Delhi, NCR and Gurgaon
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- 15+ years of Experience in OFSAA Financial Solution Data Foundation and OFSAA Regulatory reporting solutions
- Expert in enterprise solution architecture and design
- Strong understanding in the OFSAA Data Model, Dimension Management and Enterprise Data Warehouse Knowledge.
- Strong Understanding of OFSAA instrument balances reconciliation with General Ledger Summary Level balances
- Experience in defining and build the OFSAA data architecture and sourcing strategy to ensure data accuracy, integrity and quality.
- Understanding of Banking treasury products, US Fed regulatory etc.
- Strong understanding of data lineage. building
- Strong in OFSAA Data Management Tools Knowledge (F2T/T2T/PLT/SCD’s).
- Experience in Business rules configurations in OFSAA framework
- Strong Experience in deploying OFSAA platform (OFSAAI – OFSAA Infrastructure) and installation of OFSAA application - preferably OFSAA 8.x onwards.
responsibilities
• Troubleshooting on Desktops.
• Troubleshooting on Microsoft office 365, firewall and mail servers
. • Monitoring backups.
• Troubleshooting networks, virtualization, and windows servers. Capabilities
Skills
• Technology Graduate OR Bachelor of Science in IT
. • Must have a prior minimum 1 year of experience in customer service or technical support role.
• Effective interpersonal skills and relationship-building skills. • Strong written and oral communication skills (Must have).
• Strong analytical and problem-solving abilities, with keen attention to detail.
• Must be a team player but should also understand the importance of individual contributions.
• Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.
• Must be flexible to work any shift in a 24/7 operation including night shifts.
• Candidate should be open for transfer to another location or office, if the job requires so or in the interest of the business requirements. • The work location will be decided by the Organization depending upon the business requirement
. • Candidate should be amendable to work from office. Behavioral Skills
• Longevity and commitment in previous work
• Team player
• Ability to meet target under pressure and time bound deadlines.
Responsible for the implementation and operations of all technology infrastructures which includes data center, network and server services, telephony, service monitoring, user support/help desk, workstation management, servers, storage, and related software and hardware
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Strategic Activities · Develop the overarching network architecture to enable smooth functioning of all Client's systems across the nation · Design the overall infrastructure strategy for Client, optimizing costs and value delivered · Provide periodic reports to the CDTO and senior leadership on network and infrastructure costs, implementation, adoption, etc. · Design and create policies pertaining to IT Asset Management, audits, service and maintenance of networks, software and hardware · Act as the custodian for all network and infrastructure related policies for the organization · Support team in negotiating competitive pricing for software licensing/purchase, hardware leasing/purchase, etc.; ensure IT assets purchases are within the budget
Infra & Network Architecture · Define, develop, and implement infrastructure optimization and evolution strategy · Identify and develop a strategy to mitigate risk and increase productivity · Develop the organization’s end-user technology vision and translate it into actionable goals · In partnership with IT leadership and cross-functional stakeholders, develop and implement strategic roadmaps for Client's digital architecture · Maintain a high level of strategic foresight by identifying customer and business needs, and adjusting departmental and team objectives accordingly · Identify future challenges in the end-user technology landscape and develop mitigation strategies Network Management · Overlook the management of the infrastructure, connectivity across our airport's network, all airport technology, and several mission-critical business support applications for hassle-free computing · Determine appropriate Network services and solutions for all business divisions · Head and manage the infrastructure network and security operation teams while maintaining the infrastructure and optimizing architecture security Cloud Services Management · Head and manage the infrastructure (System, Cloud) teams and security operation teams while maintaining the infrastructure and optimizing architecture security · Lead transitioning of the enterprise to a collection of shared infrastructure solutions (Azure, GCP and on-premises) including productivity suite, groupware, telephony, network, security-related solutions, and virtual server infrastructure Vendor Sourcing & Management · Manage relationships with various technology vendors and contract agreements to ensure technically and economically efficient products and services are provided Application Management · Ensure new infrastructure transitions are compliant with current applications, commercials involved in their upkeep, and overlook the future need of applications and their upgrades Team Management · Lead the technical team and head collaboration between Business Users and software providers to build infrastructure and network solutions · Support, nurture, and develop the team members’ skills in all infrastructure and network architecture innovation aspects |
- Skills Required for the role
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Strong Leadership capabilities |
Excellent Analytical and Delivery skills |
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Strong interpersonal and communication skills |
Solid understanding of key architecture concerns meeting cross-functional needs |
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Stakeholder management skills |
Strong Problem-Solving approach |
Hi
Profile : Network Support Engineer
Experience - 3+ years
Timing - Thurs-Mon: 10:30PM to 7:30 AM
Location: NOIDA, Sec-62 ( Work from Office)
Expertise & Hands on experience with the following:
- Creating new infrastructure from scratch
- Excellent working experience of LAN, WAN management and network devices
- Linux Server installation and drivers installations configuration
- Network troubleshooting in both windows, linux environments.
- Troubleshooting of WiFi Networks
- Solid understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, BGP, OSPF, VLANs, and VPNs.
- Perform network diagnostics using tools such as Wireshark, tcpdump, and SNMP.
- Investigate security incidents and implement measures to mitigate risks. ○ Participate in on-call rotation to provide support for network emergencies.
- Working experience to manage the complex network infrastructure.
- Experience to do automation to manage network devices using scripting.
- Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve network issues.
- Cisco CCNA or equivalent certification is a plus.
Scripting for automation ○ Python ○ Bash
Non-Functional Requirements:
- Performs regular audits of server security and websites exposed outside to the world.
- Documenting any processes which employees need to follow in order to successfully work within our computing system.
- Experience supporting technical teams (e.g., developers and/or IT teams)
- Strong attention to details of problems and ability to navigate complex issues in high pressure situations
- The ability to effectively collaborate with various internal teams
- Excellent critical thinking and problem solving skills.
- Ensures all the problems are resolving in a timely manner and following SLAs.
- Ability to prioritize a wide range of workloads with critical deadlines.
- Experience in a 24x7 environment.
- Good communication skills
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Selling products and services using solid arguments to prospective customers
Performing cost-benefit analyses of existing and potential customers
Maintaining positive business relationships to ensure future sales
chieve agreed upon sales targets and outcomes within schedule
Coordinate sales effort with team members and other departments
Analyze the territory/market’s potential, track sales and status reports
Supply management with reports on customer needs, problems, interests,
JD –
Having experience in Implementing Integration Solutions using Oracle Integration Cloud Service.
Developed integration between SaaS application (Oracle Cloud ERP, Oracle Cloud HCM) and between SaaS and PaaS application
Should have worked extensively on minimum 3-4 Technology Adapters like File, Database, Oracle ERP & FTP adapter
Should have excellent skill in Web Service technologies such as XML, XPath, XSLT, SOAP, WSDL, and XSD
Experience in all phases of software development lifecycle from gathering requirements to documentation, testing, implementation and support Ability to troubleshoot technical and configuration issues
Should be able to communicate effectively with the functional & technical groups and various technical team members.
Ensure completion of tasks, milestones, and components including Technical specifications, design specifications, configurations, quality assurance, implementations, and project reviews
● Mentor and lead a team of SDETs and QAs across multiple business units
● Lead programmatic best practices by example, be a hands on programmer and
should be able to actively participate in technical discussions
● Bringing industry best practices in QA processes
● Define and monitor quality assurance metrics for continuous quality & process
improvements across multiple engineering tracks
● Manage the automation projects and ensure their success
● Communicating clearly and openly with internal and external stakeholders
regarding progress, roadblocks, and timelines
● Hiring and training of team members
Our Requirements
● BTech/MTech in Computer Science or equivalent
● Highly skilled in writing test cases, test scripts and handling corner cases
● Should have worked on developing tools or frameworks to test complex
micro-services, client applications, systems at scale.
● Expert level knowledge in one or more programming languages(preferably in
JavaScript/Java)
● Good knowledge on the Infrastructure, CI/CD toolchains and ecosystem
● Excellent knowledge of databases and querying language
As a 3D modeler you will be responsible for creating virtual worlds and characters. You will be bringing life into sketches and concept art. You will be working in a team with lots of other talented artists, engineers and programmers. You must be well versed with industry standard 3D modeling programs and tools. Good spatial skills and a well honed sense of color and design will help you succeed in this job.
Responsibilities
- Create and manage digital assets
- Interpret concept art and sketches to create virtual characters, environment and props
- Follow design guidelines, asset naming conventions and other technical constraints
- Prototype and iterate on models and characters based on feedback from team members
- Create textures and UV maps
- Optimize, refine and correct model geometry
- Rig models and characters for animation
- Work with artists, animators and programmers to execute projects on time
- Keep abreast with the latest developments in 3D design, capture and modeling tools and technologies
Requirements
- Expert level knowledge of 3D design in 3DS Max
- An eye for detail and good visualization skills
- Ability to take feedback and make changes as required
- Extensive knowledge of character design, rigging, skinning etc.
- Some familiarity with animation techniques
- Good communication skills
- Minimum 2 years of experience in 3D design and modeling
Contract length: 12 months
Job Function – Quality Director
Specialization – Quality
Industry - BPO
Salary Increment - As per company policy
Experience - Minimum 2 years as Sr. Manager – Quality / Preferred director role
Level – L 5
Location - Gurgaon
Key Skills
- Ability to motivate and inspire new & existing Team mates
- Must have a strong eye for detail and a thorough understanding of client expectations
- Must display positive energy, service oriented attitude towards all teammates.
- Strong managerial, organizational, prioritization and leadership skills
- Solid language fluency required (enunciation, clarity and professionalism)
Job Description:
This role is responsible for:
- Client interactions
- Manage and develop improvement plans in liaison with other department(s)
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members.
- Manage Quality Team member and help them in performance improvement
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members
- Initiate KPI projects, Automation project, CJMs
- Initiate metric improvement activities/projects
- Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
- Assures effective process and policy mechanisms are in place
- Develops and assures compliance with the Service Level Agreements between internal and external customers
- Assures confidentiality and integrity of data
- Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
- To oversee risk management activities across the Program
- Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness.
- Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
- Create and manage all reporting requirement for the program for both internal and external requirements
- Coach Technical Support Executives on the evaluations done
- Run analysis on contact evaluations and highlight trends
- Coach agents based on evaluation trends to improve their technical capabilities
- Use trends to identify training needs and developing action plans
- Help technical support executive to understand appropriate troubleshooting approach
- Participate in calibration sessions with Quality/Operations
- Maintain current understanding of program strategies
- Support management focus on review of key drivers, metrics and operational processes that drive KPI results
- Demonstrate commitment to program internal customer satisfaction
Desired Candidate Profile:
- Graduate or post graduate degree/diploma (10+2+3) in a any stream
- Excellent command over English (Verbal & Written)
- Min 2 years as Quality Sr. Manager / or director role with domain expertise
- Min 6 - 8 years of overall experience in Quality function
- Minimum 8 - 10 Years of total Experience in handling BPO business
- Basic Computer skills required
- Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
- Should have basis knowledge on statistical knowledge
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Technical Competency |
Ideal Hiring Competencies |
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Excel Skills |
Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys |
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Analytical Skills |
•Breaks down concrete issues into parts and synthesizes succinctly. |
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Six Sigma BB |
BB Certified |
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Presentation Skills |
Ability to explain the concepts of various trainings like Lean, 6 sigma, etc |
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Decision making skills |
Should be able to take control of situations and arrive at quick decision to counter issues/problems |
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Behavioral Competency |
Ideal Hiring Competencies |
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Result orientation |
Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results |
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Influence |
Adapts rationale to influence others |
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Client Focus |
Identifying and responding to current and future client needs; providing service excellence to internal and external clients |
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Continuous Learning |
Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance |
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Conflict Management |
Preventing, managing and/or resolving conflicts |
Java
C++
C#
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