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The OYO Story
OYO is a global platform that aims to empower entrepreneurs and small businesses with hotels and homes by providing full-stack technology products and services that aims to increase revenue and ease operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the world. OYO offers 40+ integrated products and solutions to patrons who operate over 157K hotel and home storefronts in more than 35 countries including India, Europe, and SEA.OYO operates a unique business model that helps its patrons transform fragmented, unbranded and underutilized hospitality assets into branded, digitally-enabled storefronts with higher revenue generation potential and provides its Customers with access to a broad range of high-quality storefronts at compelling price points.What are we looking for:
- Expert in AS400 development
- Expert programming in all forms of RPG (rpgle, free format, SQL etc.)
- Knowledge of Web services, job-queues
- Troubleshooting, debugging and resolving existing problems
- Analyze, create, develop and maintain RPG applications. New development must be modular with microservices in mind.
What will you get
Chance to play a pivotal role in designing and building next gen hospitality tech platform
Top tier scale from day 1 - related battle scars / glory
Chance to work with world class talent (Ex Amazon, Apple, Walmart, Swiggy etc)
Job Description:
1. Install, configure, and troubleshoot desktop hardware, software, and peripherals for
end-users.
2. Respond to support tickets and service requests in a timely and efficient manner, providing
effective solutions.
3. Diagnose and resolve hardware and software issues related to desktops, laptops, printers,
and other peripherals.
4. Collaborate with other IT teams to ensure seamless integration of desktop systems with
the overall IT infrastructure.
5. Maintain inventory records of desktop equipment and ensure timely procurement of new
hardware and software.
6. Perform regular maintenance and updates on desktop systems to ensure optimal
performance and security.
7. Assist in the implementation of IT policies and security measures to safeguard desktop
systems and data.
8. Provide end-user training on hardware and software usage to enhance their productivity
and technical skills.
9. Document technical procedures, troubleshooting steps, and knowledge base articles for
future reference.
10.Stay informed about the latest trends and advancements in desktop technologies to
improve support services.
Requirements:
1. Proven experience as a Desktop Engineer or in a similar technical support role.
2. Strong knowledge of desktop operating systems (Windows and macOS) and standard
software applications.
3. Proficiency in hardware troubleshooting and problem-solving for desktop-related issues.
4. Familiarity with network connectivity and basic understanding of IT infrastructure
components.
5. Excellent communication and interpersonal skills to interact with end-users in a friendly
and in a professional manner.
6. Ability to work independently and handle multiple tasks simultaneously.
7. A proactive and customer-focused approach to delivering high-quality support services.
• Should have experience in planning, Designing implementing, and configuring Versa SDWAN. Implement or Deploy SDWAN to clients with medium-sized and enterprise-level networks
• Should assist the service sales process with technical expertise and carry out product or solution demonstration.
• Should have hands-on knowledge of routers, switches, firewalls, and load balancers.
• Should be able to troubleshoot and optimize networks with SDWAN.
• Should preferably be a certified CCNA or CCNP
Hi Folks!!
Currently we are hiring for Network Engineer for Top MNC
Roles and Responsibilities:
· Providing support to the Enterprise level clients in configuration of the Wireless LAN Controllers, Access Points and CPPM server
· Troubleshooting all kind of network and user connectivity issues post deployment
· Fault localization and restoration of service over remote session
· Handling POC cases and escalation tickets as well
· Making configuration changes as per customer’s requirement and wireless environment
· Co-ordinate with multi-vendors engineers to have successful user authentication like Layer-2 Security features 802.1x authentication, Port security and VLAN Mobility
· Co-ordinate with L3 Engineers to resolve critical issues
· Effectively handle network outage issues and resolve them in a timely manner
· Configuring Authentication and encryption in wireless networks with Clear pass
· Working with AAA configuration, including AD, LDAP, RADIUS for Windows and MAC OS X platform
· Reviewing the WLAN configuration of customers and identifying any configuration mistakes that could cause potential issues
· Recreating/simulating the customer’s issues in the local lab to verify the issue and provide an effective resolution
· Providing network support for client’s wired and wireless networks via remote management and telephone
· Conduct technical discussion with level 1 engineers on weekly basis
Required Skills:
· CCNA certified with Wireless Knowledge
· Basic Knowledge on any of Aruba Clear Pass, FortiNAC, Cisco ISE NAC solution
· Basic implementation skills on Aruba Clear Pass for Wired, Wireless and Guest NAC solution.
· Must have experience in configuring switches, routers.
· Must provide technical support for the team & projects during escalation.
· Good understanding of dot1x, mac authentication and solution for BYOD
· Capable to prepare HLD (high level design) and LLD (low level design) for new requirements.
IT services provider based out of the US
Overall 5+ years of experience required in Finacle Development/Support |
at Truemeds India
True medicines at true prices!
Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range.
Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.
What you will be doing:
- Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
- Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
- Create and maintain product-related documentation, internal and external
- Debug user issues and create reproducible test cases for engineers to resolve
- Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
- Understand user goals and their desired outcome from using the product.
- Document use cases and feature requests
What we are looking for:
- Previously done customer support role. Preferably technical customer support
- You're data-driven and analytical
- Excellent follow-up skills with great attention to detail
- You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
- You have a highly structured work approach, the ability to manage multiple activities in parallel
- Good communication skills: English / Hindi / Marathi / Bengali
Location:
- Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
- Kasba Industrial Estate - Kolkata
- Naraina Industrial Area Phase 1 - Delhi
Timings:
12.00 PM to 9 PM
Working Structure:
In-Office: Monday - Saturday
Remote: Sunday
1 Weekly off, 2 Monthly offs.
Joining:
Immediately.
Our Client company is into Telecommunications. (SY1)
- Expert level knowledge in Microsoft Active Directory Services (DCS, DNS, and DHCP)
- Expert level knowledge in O365 (Email, OneDrive, SharePoint, and other O365 components)
- Hands-on experience in System Center Configuration Manager (SCCM)
- Experience with Windows Intune as MDM
- Hands-on experience with a hybrid model of exchange environments
- Scripting experience using PowerShell
- Experience building Windows and Mac Imaging
- Experience using VMWare ESX enterprise virtualization platform
- Must have experience with Windows and MAC desktop operating systems
- Must have knowledge of server hardware and operating systems
- Must have knowledge of network connectivity i.e. TCP/IP
- Strong knowledge of server technologies – i.e. Windows 2008 and 2012
- Knowledge of compliance initiatives i.e. SOX, SAS70, PCI, and ITIL
- Experience with JAMF Mac Management system.
Essential Responsibilities:
- Configures all servers and workstation hardware according to the organization's standards
- Maintains and manages Office365 Platform – including all critical technologies such as email, SharePoint, OneDrive
- Strong knowledge of SCCM including setup, managing, and maintenance of a Global Infrastructure
- Installs upgrades and configures network printing, directory structures, rights, software, and files services
- Group Policy Administration including troubleshooting and management - creation and testing of new policies.
- Provides World Class Customer Service to the company workforce
- Manage IT technical initiatives and coordinate work priorities.
- Mentor other IT team members and provide guidance as necessary.
- Provide strategic guidance and forward-looking solutions with respect to Corporate IT-owned systems and services.
- Provides 24x7 production support to the enterprise via on-call rotation
- Processes requests from internal ticketing systems
- Provides support for compliance initiatives i.e. SOX, SAS70, PCI, and ITIL
- Ensures project documents are complete, current, and stored appropriately
- Prepares and maintains documentation of application and hardware configurations
- Assigns, documents, and maintains computer logins, certificates, passwords, and access profiles for software applications, network access, and telecommunications systems
- Reviews, writes, documents, and tests server and pc hardening policies according to the company Global Security team’s guidelines.
- Diagnoses and repairs servers within both virtual and physical environments
- Installs security identification and apparatus to computer hardware and peripherals
- Assists in troubleshooting servers\desktops within the v-Sphere
- Identifies potential security issues and recommended strategy to ensure site security
- Coordinates third-party maintenance for hardware and software
- Response to needs and questions of users concerning their access to network resources.
- Reviews reports, files, and messages to identify instances of possible security infractions
- Tests computer systems to evaluate the effectiveness of security
- Responds to inquiries regarding data and computer security, policies, and procedures
- Assists in the planning, communication, testing, and implementation of disaster recovery procedures
- Participate in security and application troubleshooting and incident problem resolutions with other infrastructure teams, including storage, messaging, networking, and servers
- User account and Security/Distribution group management
Secondary Functions:
- Provides mentoring and training to other staff members
- Writes process and procedural documentation including requirements
- Researches and evaluates new technologies
- Makes self available to other staff members as a source of information
- Develops and coordinates knowledge transfer
- Interacts with business units to gather, define, and organize the delivery of a business solution
Work Experience Requirements:
- Works under limited supervision
- Relies on instructions and pre-established guidelines to perform the functions of the job
- Familiar with a variety of the field's concepts, practices, and procedures
- Requires a very high level of technical skill in the field of expertise
Other Requirements:
- Typically requires 4 to 8 years of related experience
- Preferred certification in Microsoft technologies
- Excellent written and oral communication skills
- Must be able to exchange information with all levels of internal and external customers
- Sets priorities, based on workload, using past experiences as a guideline
- Must have good collaboration skills
Company Description
Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies
transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable
companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime.
As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters
are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every
vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we
pride ourselves on transparency, integrity, and respect in everything that we do.
NOW is the time to join a growing company with strong roots, where you can take on your next challenge.
Job Description
The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for
Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue
from initial pick-up all the way to working with the development team on identifying a possible solution. This position is part of our Client
Support group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a
global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the
opportunity to grow with us. Our Client Group is focused around but not limited to backups of virtualization technologies within the
Commvault suite, this includes VMware, HyperV & RHEL. We are a source of expertise for not just our customer base but also our
partners and consultants on site.
We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and superfriendly Windows and Virtualisation team.
Position Responsibilities include:
• Troubleshoot and resolve complex support problems
• Troubleshoot customer issues using remote desktop software
• Successfully interact through phone and email with customers as you solve their problems
• Dedication to the success and satisfaction of our customers
• Recreation of problems in house
• Root Cause Analysis and / or provision of examples of software bug
• Working independently and as a team to come up with the best solutions to a customer problem.
• Providing best-in-class phone based support for a variety of complex, time critical issues.
• Using and sharing your knowledge of a wide range of technologies
• Working remotely on enterprise level customers and dark sites
• Having the opportunity to build labs and simulators
• Ability to be involved in product BETA testing
• Contributing to our Solutions Engine and online forums
Position Requirements include:
• At least 5+ years of technical/customer support experience
• Excellent knowledge of VMware\Hyper-V - Implementation and configuration of VMware Cluster environments. Knowledge
of the full feature set available in VMware. Advance Troubleshooting of VMware Issues - Implementation and configuration
of HyperV Cluster environments would be desirable . Knowledge of the full feature set available in HyperV. Advance
Troubleshooting of HyperV Issues – Desirable but not essential.
• Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or
hardware. Good knowledge of system networking and troubleshooting connectivity and Microsoft clustering technologies
and and TCP/IP and DNS
• Understanding backup theory and design. Backup and data management fundamentals
• Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas,
Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus
• Thorough knowledge of administration and trouble shooting in Microsoft Windows Server operating system (think
troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall,
VSS). Strong understanding of Windows clustering. Advance knowledge of Microsoft Active directory. Recovery knowledge
of Microsoft operating systems and applications.
• Linux Skills• Previous experience troubleshooting enterprise environments
• Strong customer relations skills.
• Strong multi-tasking and prioritization skills.
• Strong written and verbal communication skills.
• Excellent team player.
Why Commvault?
You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark
conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about
equality and integrity. We “go beyond” each and every day.
Qualifications
We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others.
Bachelors Degree
MCP/MCSA/MCSE/VCP highly desirable.
Additional Information
Recognized as a leader in the Gartner Magic Quadrant for Data Center Backup and Recovery Software, our industry's definitive
independent ranking. For the seventh straight year, Commvault has been named a leader. And this year we're furthest on the
"completeness of vision" and highest on the "ability to execute."
Commvault offers its products through a broad array of distribution partners globally, while building upon its strong portfolio of strategic
partnerships with leading technology companies including Microsoft, Amazon Web Services, Cisco, Oracle, SAP, Nutanix, Pure, HP,
Hitachi, NetApp and many others. Commvault's global headquarters is located in Tinton Falls NJ, with additional offices that support
customers globally across the Americas, EMEA, and APA
Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime.
As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we pride ourselves on transparency, integrity, and respect in everything that we do.
NOW is the time to join a growing company with strong roots, where you can take on your next challenge.
Job Description
The Customer Support Associate - UNIX and DB works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution. This position is part of our UNIX and DB group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our UNIX and DB Group is focused around but not limited to backups of Unix and Linux platforms and databases within the Commvault suite, this includes networking, troubleshooting, connectivity, name resolution and performance based issues on an OS and or hardware. We are a source of expertise for not just our customer base but also our partners and consultants on site.
Why Commvault?
You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about equality and integrity. We “go beyond” each and every day.
We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and super-friendly UNIX and DB team.
Position Responsibilities include:
Troubleshoot and resolve complex support problems
Troubleshoot customer issues using remote desktop software
Successfully interact through phone and email with customers as you solve their problems
Dedication to the success and satisfaction of our customers
Recreation of problems in house
Root Cause Analysis and / or provision of examples of software bug
Working independently and as a team to come up with the best solutions to a customer problem.
Providing best-in-class phone based support for a variety of complex, time critical issues.
Using and sharing your knowledge of a wide range of technologies
Working remotely on enterprise level customers and dark sites
Having the opportunity to build labs and simulators
Ability to be involved in product BETA testing
Contributing to our Solutions Engine and online forums
Position Requirements include:
At least 5+ years of technical/customer support experience
Expert level knowledge of Unix-flavoured operating systems and its components.
Strong understanding of Oracle , HANA and SAP databases,
Good understanding of Unix/Linux clusters, with installing and configuring software.
Solid understanding of Unix device management (tape and disk)
Networking and troubleshooting connectivity, name resolution and performance based issues with Linux OS and/or hardware.
Desirable to have exposure to storage arrays like NetApp, HDS
Understanding backup theory and design. Backup and data management fundamentals
Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus
Previous experience troubleshooting enterprise environments
Strong customer relations skills.
Strong multi-tasking and prioritization skills.
Strong written and verbal communication skills.
Excellent team player.
Qualifications
We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others.
Ideally a Bachelors Degree
Preferred - OCP/OCA/OCM, Red Hat – RHCSA, RHCE
Product based Organization
Skill Set:
1) Someone who had worked on Mainframe Operations(Console /Batch).
2) Must have worked on OPC tools.
3) Exposure in batch process, console monitoring etc.
4) Aware of START, STOP, MVS, IPL PROCESS, etc