Trinkerr
Http:// trinkerr.comJobs at Trinkerr
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Job Description:
1. Install, configure, and troubleshoot desktop hardware, software, and peripherals for
end-users.
2. Respond to support tickets and service requests in a timely and efficient manner, providing
effective solutions.
3. Diagnose and resolve hardware and software issues related to desktops, laptops, printers,
and other peripherals.
4. Collaborate with other IT teams to ensure seamless integration of desktop systems with
the overall IT infrastructure.
5. Maintain inventory records of desktop equipment and ensure timely procurement of new
hardware and software.
6. Perform regular maintenance and updates on desktop systems to ensure optimal
performance and security.
7. Assist in the implementation of IT policies and security measures to safeguard desktop
systems and data.
8. Provide end-user training on hardware and software usage to enhance their productivity
and technical skills.
9. Document technical procedures, troubleshooting steps, and knowledge base articles for
future reference.
10.Stay informed about the latest trends and advancements in desktop technologies to
improve support services.
Requirements:
1. Proven experience as a Desktop Engineer or in a similar technical support role.
2. Strong knowledge of desktop operating systems (Windows and macOS) and standard
software applications.
3. Proficiency in hardware troubleshooting and problem-solving for desktop-related issues.
4. Familiarity with network connectivity and basic understanding of IT infrastructure
components.
5. Excellent communication and interpersonal skills to interact with end-users in a friendly
and in a professional manner.
6. Ability to work independently and handle multiple tasks simultaneously.
7. A proactive and customer-focused approach to delivering high-quality support services.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Call existing and potential customers to persuade them to invest in portfolios.
Provide product demos for users who are new to Trinkerr.
Develop and sustain solid relationships with customers to encourage repeat business
Help users navigate through the app and help them invest in appropriate portfolios as per their requirements.
Answer incoming customer calls, take appropriate action for each call and ensure there are no escalations on the service provided.
Answer emails and WhatsApp messages proactively, ensuring adherence to the process standards.
Follow up on customer calls made wherever is necessary
Maintain customer satisfaction ratings.
Attend mandatory training sessions to stay updated on product or company policy changes
Evaluate company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Mandatory Skills:
Customer service
Team Player
Proactiveness
Problem-solving
Time management
Reliability
Flexibility
AccountabilityAdditional Requirements
The medium of conversation with clients will be mostly English and Hindi, knowledge of any other regional language is a plus.
Strong negotiation and consultative sales skills.
Excellent organisational and problem-solving skills.
Effective communication skills.
Knowledge of the Stock Market is a plus.
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