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Role and Responsibilities
1 The primary job of the incumbent is to detail and document all customer impacting processes.
2 He/ She shall also be the domain expert on credit card management system and be the interface for system enhancements as well as testing the functionalities prior to release of those enhancements into production
3 Document all customer impacting processes.
4 Discuss with all stakeholders to lay out the processes for the organisation.
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5 Discussion with stakeholders on business enhancements required on Credit Card management system and automation required on satellite systems/ End User computing systems.
6·Business Analysis for enhancements to the Credit Card Management System/ EUC systems.
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7 Lead the UAT for Credit Card Management systems/ EUC systems.
8 Define and execute test cases for code and product changes pending implementation.
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9 Research transactional data to identify anomalies and facilitate process improvement efforts.
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10 Manage/ Control the overall process depository.
Qualifications and Education Requirements
SKILLS required
· Deep understanding of the Credit Card life cycle.
· Deep understanding of Credit Card Management systems (Cardpac, VisionPlus, Any )
· 2/3 years’ experience in a Credit Card Operations/ Service
· Highly organized with strong communication, problem-solving, documentation, and presentation skills.
· Bachelor’s degree preferred, but relevant years’ experience considered.
· Experience with use case development and testing coordination.
· Knowledge of process analysis and process efficiencies.
· Proficiency in Microsoft Word and Excel.
About the job
The Marketing Manager will be responsible for design and execution of marketing strategies, planning the product portfolio, allocating marketing activities, handling digital marketing and marketing communication, setting goals and ensuring the long-term viability of each location.
Responsibilities
• Strategic market research through different sources to analyze the current trends for having a strong media presence.
• Planning and working on Branding budgets, competition tracking and analysis, strategizing and scheduling marketing.
• Ideate and implement marketing plans through (digital and offline) campaigns and programs
• Monitor/track the monthly performance of brands against budgets and deliver the objectives
• Monitor/track digital footfall on all our platforms and explore means to improve the figures in quantity and quality.
• Manage all aspects of Digital marketing - SEO, SEM, social media marketing, messaging, email campaigns, content marketing, etc.
• Ensure our brand message is strong and consistent across all channels and marketing efforts (like events, email campaigns, web pages and promotional material)
• Identify areas where there are gaps and find opportunities to reach new market segments and expand market share
• Ensure quality and timely delivery/execution of various Marcom requirements like, EDM’s, case studies, video content, PDF’s, Use Cases etc
• You will be responsible for engaging with customers to ensure that we receive feedbacks and suggestions through testimonials, etc.
Requirements
• Experience using Microsoft Excel to manipulate and analyze data
• Experience building, executing and scaling cross-functional marketing programs
• SaaS sales Experience/ Exposure in product selling
• Experience using data and metrics to measure impact and determine improvements
• Experience presenting metrics and progress to goal with stakeholders
• 5+ years of marketing experience
• MBA with 7+ years of marketing experience
• Languages to be known- English and Hindi
• Demonstrated ability of strategic problem solving and creating/building solutions from scratch
• Seasoned in creating customer-facing experiences and programs
• Demonstrated analytical skills in quantitative and qualitative consumer research methodology
- Building company's network of patron investors
- Owning patron relationships end-to-end with the responsibility for driving an increasing portfolio through these relationships
- Building marketing and explanatory collateral for company's proposition to patrons to simplify the product to investors
- Designing and implementing engagement programs to drive patrons relationships with the brands they fund
What you need to have:
- 6+ yrs of work experience in a role that requires managing relationships/ providing advisory to senior professionals
- Prior sector experience in a Tier 1 firm including investment banking, financial advisory, angel investing, micro VC, wealth management, or similar experience in an alternative investment marketplace
- Demonstrated ability to acquire, grow, and deepen relationships between company and Family offices, HNIs and similar affluent individual investors segments
- Strong understanding of financial products and an ability to interpret new investment products (company's revenue-based financing products as an asset class) and be able to translate it to investors.
- Prior early-stage or startup experience
- Extremely good people skills; Ability to build deep and lasting relationships
- Excellent communication skills - including written and verbal English, understanding of financial concepts and terminology, familiarity with the Indian investment market
- Accountability and very high attention to detail
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