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at F22Labs Global
Despite the pandemic, we have grown reasonably well and plan to multifold into a fully distributed network of highly skilled tech talent looking to expand across countries soon.
Our Sales team has to date, been led by one of the founders, Murtuza Kutub. We are now looking to add another leader to the team who can help us hire, grow, nurture, and retain quality sales talent and continue providing value to our high-value clients (average deal size of $50,000).
We expect to grow to $5 million by the end of FY 22-23.
You can be a part of a company leading the world of tech startups and making quality tech products used by millions of users worldwide.
Profile: Business Development Manager (International Business)
Location: Hybrid Model (Chennai based)
Timing: Healthy overlap with both US and Indo-Australian timezone.
Job Description:
- Generating new business and interest through account-based marketing programs involving email and calling campaigns
- Play a vital role in pipeline growth through the generation of SQLs and scheduling of the first meeting of prospects with the founders
- Generate new business pipeline through outbound prospecting activities
- Research and evaluate prospects before engagement
- Be the first point of contact for new business prospects and determine the next steps for each prospect moving forward (preparing proposals, responding to RFQs, followups)
- Nurture relationships and continuously engage prospects to develop a long-term relationship
- Use multiple channels of communication effectively to develop engagement with prospects.
- Monitor and attend meetings with prospects while handling the introductions and follow-up with the founder
- Collaborate with the Marketing team on new campaigns
- Maintain accurate data within the CRM reflecting the sales development pipeline to provide visibility to market opportunities in assigned territory.
- Work closely with Marketing, engineering, and Design teams to build a continuous feedback loop to improve the qualification process.
- Develop a complete sales playbook and document all the processes
- Build a team under you, train them, and ensure they hit their targets
Requirement
- Prior experience of 2-4 years in outbound pipeline generation as a Business Development Representative in the North American and/or EMEA markets.
- Ability to effectively leverage communication channels like cold emails, cold calls, LinkedIn outreach, etc.
- Ability to communicate clearly and effectively in person, through email, and via telephone
- High levels of motivation and self-driven attitude
- Preferably experience working with B2B SaaS companies
- Good understanding of CRM (HubSpot, Fresh sales & others)
- Good understanding of Prospecting and Automation tools
- Strong interpersonal skills, including the ability to effectively interact, negotiate, and close deals with multiple levels of prospects
What can you expect?
- State of the Art gadgets and tools
- Receive a more-than-competitive salary + $$$ incentives
- Complete Health coverage for you and your family
- A flat and transparent culture
- Enjoy a culture with opportunities for growth and learning.
Job Responsibility:
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Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual
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Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
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Contributes to team effort by accomplishing team metrics and SLA
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Provides all billing-related information to customers – helps in resolving any billing issues
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Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems
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Ensures and provides quality service to both internal and external customers.
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Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues
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Participates and provides expertise as a member of the Customer Care group
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Attends regular meetings and feedback sessions