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Job Description Position: HP Service Manager Consultant
Product: HP Service Manager/ Microfocus Service Manager/ HPE Service Manager, Service Management Automation (SMA)
Languages: Java, JavaScript, HTML, RAD Scripting
Databases: PostgreSQL, MS SQL, Oracle
Location: Mumbai (Willing to travel – National and International)
Duration: Permanent
Experience: 3 years and above
Job Description:
- HP Service Manager/ Microfocus Service Manager/ HPE Service Manager 7.X/9.X, Connect IT9.X Solution Design & Implementation skills.
- Experience on 9.6X Codeless approach or 9.3x PD/ Hybrid.
- Hands-on experience on Service Desk, Service Catalog, Incident, Problem, Configuration, Knowledge, SLM and Request Management modules customization and configuration.
- Hands-on experience on Service Request Catalog and Mobility features customization and configuration.
- Should possess strong development skills on Format Control, Links, Queries, Process Designer Rulesets, Triggers.
- Hands-on experience on Connect IT scenario creations and updates.
- Should possess strong RAD programming and Java scripting skills.
- Should possess good reporting (Crystal Reports, Oracle or SQL scripting) skills.
- Must have knowledge on Oracle 11i and 12c database usage.
- Should be comfortable with various operating systems usage – Linux, Windows
- Hands-on experience on deploying and configuration of SM Web Tier.
- Hands-on experience on upgrade of Service Manager from classic to Hybrid or Classic to Codeless.
- Hands-on experience on SRC Web Tier customisations.
- Good Knowledge of SMA-SM and SMAX technologies.
- Hands-on experience on setting up of SMA-SM and SMA-X 2018.XX and 2019.XX is preferred.
- Hands-on troubleshooting experience on Kubernetes, PostgreSQL is preferred.
- Must have experience in integration technologies and legacy Microfocus integrations including uCMDB-SM, OMi/OpsBridge-SM.
- Should be ready for domestic and international travel / onsite visits on need basis.
Additional Good to Have Skills:
- SOAP and REST Webservice skills.
- Integration experience with 3rd party tools using API calls.
- Exposure to Asset Manager and uCMDB.
- Good knowledge of ITIL processes.
Key skill- HP Service Manager/ Microfocus Service Manager/ HPE Service Manager 7.X/9.X
SMA-SM and SMA-X 2018.XX and 2019.XX, uCMDB-SM, OMi/OpsBridge-SM, API, ITIL, SLM, RAD Programming, Crystal Reports, Oracle or SQL scripting, SRC Web
Hi,
We are hiring for one of the global ITSM company specializing in IT Enterprise Management and Integrations. They delivered a wide variety of projects on ServiceNow – CSM, FSM, HRSD, SecOps, App Engine, ITOM & ITSM. The company offers you worldwide project access – US, UK, Middle East, Hong Kong, Singapore, Australia and India.
Job Description Position: HP Service Manager Consultant
Product: Service Management Automation (SMA)
Languages: Java, JavaScript, HTML, RAD Scripting
Databases: PostgreSQL, MS SQL, Oracle
Location: Open/Should be ready for domestic and international travel
Duration: Permanent
Experience: 3 years and above
Job Description:
- Good Knowledge of SMA-SM and SMAX technologies
- Hands-on experience on setting up of SMA-SM and SMA-X 2018.XX and 2019.XX implementation skills
- Hands-on knowledge on Kubernetes
- Setting up the container environment i.e., Master, Workers, NFS, Postgres
- Setting up of SMAX – DR environment
- Hands-on troubleshooting experience on PostgreSQL is preferred.
- Setting up OPB agent for SMAX integration and legacy Microfocus integrations including uCMDB-SM, OMi/OpsBridge-SM
- Experience on 9.6X Codeless approach or 9.3x PD/ Hybrid.
- Hands-on experience on Service Desk, Service Catalog, Incident, Problem, Configuration, Knowledge, SLM, and Request Management modules customization and configuration.
- Hands-on experience on Service Request Catalog and Mobility features customization and configuration.
- Should possess strong development skills on Format Control, Links, Queries, Process Designer Rulesets, Triggers.
- Hands-on experience on Connect IT scenario creations and updates.
- Should possess strong RAD programming and Java scripting skills.
- Should possess good reporting (Crystal Reports, Oracle, or SQL scripting) skills.
- Should be comfortable with various operating systems usage – Linux, Windows
- Hands-on experience on deploying and configuration of SM Web Tier is preferred
- Hands-on experience on the upgrade of Service Manager from classic to Hybrid or Classic to Codeless.
- Hands-on experience on SRC Web Tier customisations is preferred
- Should be ready for domestic and international travel / onsite visits on a need basis.
Additional Good to Have Skills:
- SOAP and REST Webservice skills.
- Integration experience with 3rd party tools using API calls.
- Exposure to Asset Manager and uCMDB.
- Good knowledge of ITIL processes.