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at Truemeds India
True medicines at true prices!
Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range.
Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.
What you will be doing:
- Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
- Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
- Create and maintain product-related documentation, internal and external
- Debug user issues and create reproducible test cases for engineers to resolve
- Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
- Understand user goals and their desired outcome from using the product.
- Document use cases and feature requests
What we are looking for:
- Previously done customer support role. Preferably technical customer support
- You're data-driven and analytical
- Excellent follow-up skills with great attention to detail
- You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
- You have a highly structured work approach, the ability to manage multiple activities in parallel
- Good communication skills: English / Hindi / Marathi / Bengali
Location:
- Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
- Kasba Industrial Estate - Kolkata
- Naraina Industrial Area Phase 1 - Delhi
Timings:
12.00 PM to 9 PM
Working Structure:
In-Office: Monday - Saturday
Remote: Sunday
1 Weekly off, 2 Monthly offs.
Joining:
Immediately.
Need Smart IT support Engg for Desktop / Network / IT support for daily routine troubleshooting, and for ongoing turnkey projects.
Lots of learning on the latest IT products
Training provided
JD mentioned below:
- Hands on Experience with Microsoft Power Automate Flows & Desktop versions. Experience in developing and delivering MS365 solutions based on Microsoft and Cloud best practices.
- Modelling and developing out robotic processes using Microsoft Power Automate and Azure Form Recognizer during the project development stage.
- Experience in Azure Form Recogniser
- Hands-on experience in developing, improving, and supporting RPA programs with data integrity standards.
- Proficiency in one or more system level programming languages (C#, Java, Python, Angular 12 etc.) and a willingness to learn new languages.
- Understanding data structures and follows coding best practices, e.g. naming conventions, error handling, logging, and commenting.
- Good knowledge on end to end automation analysis and feasibility.
- Ability to perform feasibility of automating business processes.
- Ability to solve a problem using critical thinking, including assessment of existing process to determine feasibility of Automation and the ability to break down business problems into logical tasks .
- Ability to perform code readability to understand how the code is implemented and documented ability to understand the dependencies for the code to run.
Preferred Skills:
- Microsoft Power Automate certification will be an added advantage.
- Must be able to perform administration of Power Automate in Admin Centre .
- Must have hands-on experience and troubleshooting knowledge in Power Automate. Functional knowledge of Agile development and RPA development lifecycle management principles.
- Hands-on at least one other RPA Tools Blue Prism, Automation Anywhere, Ui Path etc..
- Must be able to communicate and work effectively in a multi-cultural environment.
- Must be capable of taking initiative, with a firm understanding of the final goal to be achieved.
- Must be an excellent team player possesses strong problem-solving and analytical skills.
- Able to handle confidential and sensitive company information
Responsibilities
- Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
- Interact with customers regarding their concerns/requests about products and services over calls and email.
- Manage the tickets over the ticketing tool.
- Handle the calls received from clients.
- Process requirements, modifications, and escalate complaints across a number of communication channels.
Skill sets
- Excellent communication and presentation skills.
- Strong customer handling skills over calls and active listening.
- Ability to multitask, prioritize and manage time effectively.
- Ability to stay calm when customers are stressed or upset.
- Ready to work in a 24X7 environment.
- Good computer skills.
- Proficient in Microsoft Office Applications.
Education Required
- Graduate in Technical field (B.Tech, M.Tech, BCA, MCA, B. Sc , Diploma)
Service based company, client of people first consultant
Location: Gurgaon
Experience: 4-8 years
Work timing: 12.30 to 9.30 PM
Job description
• Scrum Certification is a plus.
• Must have hands on experience with Jira and Confluence.
• Must have hands on experience with Agile, Scrum and Kanban.
• Lead the scrum team in using Agile methodology and scrum practices.
• Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review,
and Sprint Retrospective.
• Resolves team impediments with other Scrum Masters to increase the effectiveness of
the application of Scrum in the organization.
• Planning and problem solving with product management and delivery teams.
• Problem-solving and conflict-resolution ability
• Maintaining and monitoring project plans and project schedules.
• Organizing, attending and participating in stakeholder meetings.
• Documenting and following up on important actions and decisions from meetings.
• Ensuring project deadlines are met.
• Ensuring projects adhere to frameworks and all documentation is maintained
appropriately for each project.
• Ensure deliverables are up to quality standards at the end of each sprint
• Provide analytical support to Manager in executing assigned projects.
• Monitor project schedules regularly to determine any delays or deviations.
• Develop project reports for management and clients.
• Coordinate with management in developing project scope, plan and deliverables.
- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
- Educate customers on services and processes.
- Escalate any issues to the Team Leader.
- Achieve agreed KPIs and Objectives.
- Adhere strictly to shift schedules.
- Adhere to laid down internal policies, procedures and processes.
- Work collaboratively with the team.
- Candidates from voice/non- voice both will be fine.
Experience with the SAAS model will be an added advantage.Ecommerce background will be an added advantage.Communication skills should be good in verbal and written communication.
at Synapsica Technologies Pvt Ltd
Able to communicate with international clients without any communication hindrances.
- Own client on-boarding process including software installation, hardware configuration, client specific customization, and testing.
- Provide support in troubleshooting and solving technical errors to all our clients at various locations.
- Able to work independently and in a team and should have a can-do attitude.
Any US accent certification.
Excellent verbal/written english communication skills. (US accent preferred)
- Familiarity with computer technology specially in Windows OS.
2. Engages Proactively with the Audience & Maintain accurate customer records, taking their request for product or services.
3. Educate current and potential customers with product and service information
4. Received and responded to multiple live chats.
5. Gathered credentials and verify required information.
6. Actively listened to the customer,
7. Ability to communicate clearly and professionally
8. Met or exceeded scorecard requirements for productivity, schedule adherence, quality and attendance.
9. Completed assignments accurately despite a large workload.
10. Up-sell and cross-sell products
11. Coordinate updates & improvements
12. Fast thinking skills & Tech Savvy
JOB DESCRIPTION – Technical Support
Educational Qualification: Bachelor’s / Masters, CCNA Certification Experience: Fresher / 1 Year
Job Location: Delhi (Posist Head Office)
About Posist Technologies:
Posist (www.posist.com) is a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation via its restaurant technology platform. It allows restaurant operators to automate operations, delight guests, grow revenues, and become prosperous. Posist powers 10,000+ restaurants in 50+ countries. Headquartered in New Delhi, Posist has a global presence spread across the US, UAE, Singapore, Thailand, UK, and Mexico.
Responsibilities:
- Taking Client queries over Call / Email / Chat
- Resolve the tickets via Call / Email / Chat/ Remote tools
- Register Client queries in Ticketing Tool.
- Follow-up with clients and with internal teams.
- Resolve the issue within the SLA and Company guidelines.
- Escalate the ticket to the respective team and follow-up.
- Resolve the tickets related to Printers, Cash Drawer, networking and Posist product. ● Sending updates to clients related to reported queries.
- Working in Rotational Shifts.
- Creating troubleshooting documents.
Skills Required:
- Good Communicable skills.
- Should be able to work in 24*7 environment, Rotational Shifts (weekly offs will be there)
- Practical knowledge of Hardware, network troubleshooting, Printer Installation (USB and network)
- Good Decision making skills
- Multitasking
- Willing to work Cross teams
- Should be a Team player
- Should have Knowledge of Remote Tools
- Good Skills to adapt any Software tool.
- Documentation Skills is an add on.
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Should be able to resolve queries over the calls or have experience in Outbound or Inbound process.
- Good to have experience in Service/Product Support.
Responsibilities
- Act as a bridge between the L1 Support team and the Engineering team
- Second level troubleshooting of the issues raised by L1 agents
- When required escalate tickets with product/engineering team for the same, and connect with the relevant stakeholders to get them to closure
- Work with the Product team to prioritise the issues
- Work with upstream providers to prioritise concerns and get a closure on the same
- Reduce the overall time to resolve for tickets raised as bugs
- Work with CSMs and Product team to help prioritise the feature requests raised by the customers
- Identify repeated problems, and opportunity for technological resolution to avoid future tickets with same concerns
- Review the solutions documentation from technical standpoint and keep it up to date
Qualifications
- Minimum of 2 years of experience in IT Industry preferably working in a customer facing role, preferably with international customers
- Hands-on experience with SQL, HTML, PHP, Javascript
- Expertise in finding creative solutions to effectively address customer concerns
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Familiarity with support systems like Intercom, Zendesk etc.
- Understanding about CRMs and why businesses use them. Past experience of working with a CRM is a plus