11+ HP Service Manager Jobs in Hyderabad | HP Service Manager Job openings in Hyderabad

Hi,

We are hiring for one of the global ITSM company specializing in IT Enterprise Management and Integrations. They delivered a wide variety of projects on ServiceNow – CSM, FSM, HRSD, SecOps, App Engine, ITOM & ITSM. The company offers you worldwide project access – US, UK, Middle East, Hong Kong, Singapore, Australia and India.

Job Description Position: HP Service Manager Consultant

Product: Service Management Automation (SMA)

Languages: Java, JavaScript, HTML, RAD Scripting

Databases: PostgreSQL, MS SQL, Oracle

Location: Open/Should be ready for domestic and international travel

Duration: Permanent

Experience: 3 years and above

Job Description:

• Good Knowledge of SMA-SM and SMAX technologies
• Hands-on experience on setting up of SMA-SM and SMA-X 2018.XX and 2019.XX implementation skills
• Hands-on knowledge on Kubernetes
• Setting up the container environment i.e., Master, Workers, NFS, Postgres
• Setting up of SMAX – DR environment
• Hands-on troubleshooting experience on PostgreSQL is preferred.
• Setting up OPB agent for SMAX integration and legacy Microfocus integrations including uCMDB-SM, OMi/OpsBridge-SM
• Experience on 9.6X Codeless approach or 9.3x PD/ Hybrid.
• Hands-on experience on Service Desk, Service Catalog, Incident, Problem, Configuration, Knowledge, SLM, and Request Management modules customization and configuration.
• Hands-on experience on Service Request Catalog and Mobility features customization and configuration.
• Should possess strong development skills on Format Control, Links, Queries, Process Designer Rulesets, Triggers.
• Hands-on experience on Connect IT scenario creations and updates.
• Should possess strong RAD programming and Java scripting skills.
• Should possess good reporting (Crystal Reports, Oracle, or SQL scripting) skills.
• Should be comfortable with various operating systems usage – Linux, Windows
• Hands-on experience on deploying and configuration of SM Web Tier is preferred
• Hands-on experience on the upgrade of Service Manager from classic to Hybrid or Classic to Codeless.
• Hands-on experience on SRC Web Tier customisations is preferred
• Should be ready for domestic and international travel / onsite visits on a need basis.

Additional Good to Have Skills:

• SOAP and REST Webservice skills.
• Integration experience with 3rd party tools using API calls.
• Exposure to Asset Manager and uCMDB.
• Good knowledge of ITIL processes.

Oracle Cloud SCM (O2C & P2P) Functional

As a SCM functional, the individual should have extensive experience in 8-10 years of working experience in Oracle – Procurement and Order Management Cloud with at least 2 full cycle implementations is a must. He/she should have excellent skills in requirement gathering, analysis, solution designing, map/gap analysis, configuration, conducting training, conducting user testing, conducting the transition to Production, Support activities, Preparation of OUM/AIM methodology documentation.

• The candidate must have at least 8-10 years of experience with multiple implementation and configuration of Oracle Order Management and Procurement Cloud.
• Atleast 4 years of experience in Oracle Cloud and rest can be in Oracle EBS.
• Must have done at least 2 to 3 cloud implementations
• Hands on experience with Oracle Cloud OM implementation (Order Management and Fulfillment Cloud - Pricing Strategies, GOP (Global Order Promising), Shipping)
• Should have complete product knowledge of Oracle SCM Cloud modules such as Oracle Order Management Cloud, RMA, Inventory Cloud, Pricing Cloud, GOP(Global order promising), DOO (Distributed order orchestration) OTBI and Report development.
• Hands on experience with Oracle Procurement Cloud (implementation and Support).
• Must have hands on experience to gather requirements, perform fit gap analysis and map with existing functionality - must have knowledge on conducting large scale data migration, consolidation and conversion
• Should be able to identify the gaps in standard Oracle and come out with simple and effective solutions
• Should have experience in preparing the key implementation documents like Setup Documents (BR100), Functional Test Scripts (TE20), Functional Design documents (MD50) and User Training Documents using AIM Methodology.
• Ability to perform testing, training and assist business in executing test cycles
• Excellent communication skills in English.
• Experience in Fusion Cloud is must.

As the Delivery Manager, you will be the key driver of successful project deliveries, ensuring that our HR Tech SAAS solutions are implemented efficiently, meeting client expectations, and delivering tangible value. You will lead a dynamic team, foster collaboration, and manage the end-to-end delivery lifecycle.

Key Responsibilities:

• Project Leadership:

Lead and oversee the end-to-end delivery of HR Tech SAAS projects, managing timelines, resources, and deliverables.

Act as the primary point of contact for clients during the delivery phase, ensuring effective communication and addressing concerns promptly.

• Team Management:

Build and lead a high-performing delivery team, providing guidance, mentorship, and support. Foster a collaborative and positive team culture, encouraging continuous learning and professional development.

• Resource Planning:

Collaborate with internal teams to assess resource requirements for project delivery. Allocate resources effectively to ensure optimal project execution.

• Client Collaboration:

Collaborate with clients to understand their unique requirements and expectations. Establish and maintain strong client relationships, ensuring client satisfaction throughout the project lifecycle.

• Quality Assurance:

Implement and oversee quality assurance processes to ensure the delivered solutions meet high standards. Conduct regular reviews and audits to assess project quality.

• Risk Management:

Identify potential risks and challenges during project delivery and develop mitigation strategies. Proactively communicate risks to stakeholders and implement corrective actions as needed.

• Continuous Improvement:

Drive continuous improvement initiatives to enhance delivery processes and methodologies. Gather feedback from project deliveries to inform product development and future implementations.

• Documentation:

Ensure comprehensive documentation of project deliverables, timelines, and client-specific details. Develop and maintain project documentation, including project plans, status reports, and client communication.

• Budget Management:

Manage project budgets, ensuring that projects are delivered within budgetary constraints. Provide regular budget updates to clients and stakeholders.

You are a desired candidate if you have:

• Proven experience as a Delivery Manager in HR Tech SAAS or similar technology-driven domains.
• Strong leadership and team management skills, with a focus on fostering collaboration and a positive team culture.
• In-depth understanding of HR processes and workflows.
• Excellent client management and communication skills.
• Solid project management skills with a track record of delivering complex projects on time and within budget.
• Knowledge of quality assurance processes and methodologies.
• Strong analytical and problem-solving abilities.
• Experience in risk management and mitigation strategies.
• Ability to thrive in a dynamic and fast-paced environment.

Pega Developer:

Total Yrs of Experience: 6 to 7

PEGA Experience: 6 years

Certification:

Must – CSSA or valid CLSA – part 1

Nice to have - CLSA

Job description:

Must

•            At least 6+ yrs experience in PEGA implementation

•            Hands on experience in OOAD, technical architecture definition

•            Working experience on database SQL programming , J2EE

•            Experience with BPM implementation methodology like SmartBPM, Scrum and onshore-offshore mode.

•            Experience with client facing management role at onsite/offshore

•            Experience with estimation

•            Experience with project planning, scheduling, risks/issues identification,

•            Experience in business development activities like proposal response, solution building, client presentation

•            Strong leadership and people management skill

Nice to Have

•            Knowledge on DSM, mobile Framework

•            Experience with App-server configurations, deployment in complex technical environment

•            PMP/Prince II certification

• 15+ years of Experience in OFSAA Financial Solution Data Foundation and OFSAA Regulatory reporting solutions
• Expert in enterprise solution architecture and design
• Strong understanding in the OFSAA Data Model, Dimension Management and Enterprise Data Warehouse Knowledge.
• Strong Understanding of OFSAA instrument balances reconciliation with General Ledger Summary Level balances
• Experience in defining and build the OFSAA data architecture and sourcing strategy to ensure data accuracy, integrity and quality.
• Understanding of Banking treasury products, US Fed regulatory etc.
• Strong understanding of data lineage. building
• Strong in OFSAA Data Management Tools Knowledge (F2T/T2T/PLT/SCD’s).
• Experience in Business rules configurations in OFSAA framework
• Strong Experience in deploying OFSAA platform (OFSAAI – OFSAA Infrastructure) and installation of OFSAA application - preferably OFSAA 8.x onwards.

Job Overview: We are seeking a dedicated Senior Statistical Programmer to join our dynamic team. You will be responsible for the development, quality control, and documentation of statistical (SAS) programming deliverables for clinical research studies.

Key Responsibilities:

1.      Lead and oversee the development of SAS programs for the management and statistical analysis of clinical trial data.

2.      Develop, test, and validate statistical tables, listings, and graphs (TLGs) in support of the statistical analysis plan.

3.      Support the generation and review of protocols, data management plans, study reports, and other regulatory documents.

4.      Provide input to the statistical analysis plan, table shells, data integration plans, and mock-ups.

5.      Ensure data quality by designing and validating key data checks and listings.

6.      Develop specifications for derived datasets and perform data transformation as necessary.

7.      Collaborate effectively with data management and biostatistics teams, clinicians, and other project stakeholders.

8.      Guide junior programmers and provide mentoring as needed.

9.      Keep abreast of new developments in SAS programming and clinical research, and act as a subject matter expert for the team.

Required Qualifications and Skills:

1.      Bachelor's or master’s degree in Statistics, Mathematics, Computer Science, or a related field.

2.      Minimum of 3 plus years of statistical programming experience in the pharmaceutical, biotech, or CRO industry.

3.      Excellent SAS programming skills and proficiency in SAS/Base, SAS/Macro, SAS/Graph, and SAS/STAT.

4.      Familiarity with CDISC SDTM and ADaM data standards.

5.      In-depth understanding of clinical trial data and extremely complex statistical methods.

6.      Excellent problem-solving skills and a proactive approach to identifying and resolving issues.

7.      Strong written and verbal communication skills, with the ability to translate complex data into understandable results.

8.      Proficiency in English, with excellent written and verbal communication skills.

9.      Prior experience leading teams or projects is highly desirable.

Preferred Skills:

1.      Experience in oncology, immunology, respiratory, infectious diseases, or neurosciences is a plus.

2.      Knowledge of other statistical software such as R or Python is a plus.

3.      Knowledge of regulatory guidelines (FDA/EMA/ICH) is preferred.

• Configure assets as per their compliance applications.
• Does Hardware and software related troubleshooting.
• Addressing Application related concerns via a remote tool
• Address escalation and priority concerns (VIP users) 
• Trouble shooting on all kind of desktop calls. 
• Configuring network services such as LAN. Win proxy & DNS services. 
• Installation & Troubleshooting of printer calls. 
• Configuration of MS Outlook, Outlook Express & solving related problems on user systems.  
• Installing & configuring different Windows based Application Software’s. 
• Configuring and troubleshooting for RDP.  
• Installing & configuring client system to the domain. 
• Installing, Configuring, Monitoring & troubleshooting network printers & solving related problems on user systems. 
• User profile management. 
• Remote configuring enables the Remote Desktop on the host PC and add/enable Remote Desktop users. 

• Experience of supporting medium/large scale Support / implementation / SAP ECC on HANA .
• Worked with SAP MM, SD, FICO and HCM.Having experience in S4 HANA implementation.
• Absolute understanding of mapping technical designs to Functional Documents (FS) & creating/reviewing corresponding Technical Specs (TS).
• Detailed & exhaustive understanding of coding practices & naming conventions in ABAP.
• Deliver of New Business Request/ Change Request with good quality, the defined timeline and the defined budget Data Dictionary Concepts (Mandatory)Report development classical / Interactive / ALV ,SAP Script / Smart forms /Adobe Forms Module Pool ,SAP BAPI/RFC Performance optimizations
• Proficient in finding correct User Exit / SAP Enhancements Points and SAP BADI.IDOC Configuration, extensions, custom IDOC (Mandatory as working knowledge , if not complete hands-on)

• 6 - 10 years’ experience in Oracle EBS (Techno-Functional)
• Experience in implementation, Support, and upgrade projects
• Experience at least in 2 R12.2 upgrade projects.
• Experience in Oracle EBS R12.2.7 or Higher versions of R12.
• Strong knowledge in SQL/PLSQL, Reports, Forms, and workflow. OAF is added advantage.
• At least 40% functional knowledge in SCM and Manufacturing (Modules: PO, OM, INV, WIP, BOM, Quality and Engineering)
• Excellent verbal and written communication skills