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Ensuring TMS application supports the agreed business requirements.

Review and challenge all requirements/change requests and specifications including:

Functional Requirements

Application functions

Reporting functions

Application Interfaces

Operational control activities

Audit requirements

Documenting the implementation specifications/configurations, and preparing a knowledge base for the application.

Where required, administering, the configuration of the TMS.

Develop (review if required) test scenarios and test cases and support end-users with testing

Support all type of issue resolution with the respective application owners

Identify areas of improvement, research best practices, and offer guidance and recommendations for process changes and potential solutions

Working Relationships with:

Project stakeholders and key users across various IT and business departments

External/Internal application support vendors

Testing and training team

We are looking for a Business Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our software product’s features.
Responsibilities

• Define configuration specifications and business analysis requirements
• Perform quality assurance
• Define reporting and alerting requirements
• Own and develop relationship with partners, working with them to optimize and enhance our integration
• Help design, document and maintain system processes
• Report on common sources of technical issues or questions and make recommendations to product team
• Communicate key insights and findings to product team
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

Requirements

• Previous experience in Business / Systems Analysis or Quality Assurance
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
• Strong written and verbal communication skills including technical writing skills

• Generates sales leads through Company–sponsored (walk-ins and TI’s) and employee sponsored outreach programs and promotions
• Maintains accurate records of all Company-sponsored and employee-sponsored leads
• Follows up on all prospects by using established sales systems
• Conduct Club tours using established sales systems
• Conduct telephone inquiries using established sales systems
• Establish and maintain a minimum of 3 lead boxes/ tie-ups in the community on a monthly basis
• Must establish and maintain a minimum required referral program as defined by Company standards
• Maintain Membership Coordinator planner using established sales systems
• Successfully completed the Membership Coordinator Training courses
• Complete all formalities of a member that joins / transfers / renews his membership
• Makes courtesy calls to all new members once a month to maintain relationships and ensure the members is regular in using the club
• Enter Guest courtesy forms in software

Make regular weekly reports

• Answer Inbound/Outbound Calls Professionally, Explain Products And Services To Customers
• Identify Customer's Needs And Wants And Convince Them To Buy The Product/Service
• Gain Comprehensive Product Knowledge To Enhance Performance
• International Voice Process/International BPO
• U.K. Shift Timings - 01:30 PM - 11:30 PM
• Fluent Communication Skills Mandatory
• Location - N.I.B.M. Kondhwa, Pune M.H.

About the Role

If you have a reputation for building rapport, the business acumen to undertake development with an eye for market expansion and can think creatively to find the ideal solution, we welcome your submission.

Your mission at ProApp

Customer facing: You will be connecting with customers directly to understand their experience and come up with best possible solutions for the business to grow.

Collaboration with multiple teams: You will work closely with multiple teams at ProApp to ensure smooth functioning of all the activities that leads to building a strong relationship with Customers.

Generate new business: This is an interesting activity where you play an important role of bringing a new customer leads on board from scratch.You will be required to Generate and Develop new business opportunities through various Lead Generation methods.

Requirements

Requirements to be a part of the PRO Team:

Approach - Willing to learn everyday and always ready to take on new challenges to grow.
Driven – extremely self-motivated with a diligent work ethic.
PS: You’re a bonafide hustler who never gives up
Honest - High level of integrity and strong commitment to build a successful pipeline Strong Stakeholder management and communication skills.
It would be great if you have some experience working in Sales/Business Development roles. If not, we are ready to train you if you have excellent communication skills and eagerness to learn.

Benefits

Why you should apply:

If you want to be play an important role in ProApp's future growth - It’s arguable that the offered position is the most important we have. If you are looking to jetpack your career and be valued for your commitment to hard work, this is the place. Work with the founding team directly: You will work directly with the Product Manager of the company, as a trusted alley to build in/outbound sales and drive qualified leads. Learning and Development: If learning and growing at a good pace is in your checklist then you are in the right place. We care about your growth and will provide you with responsibilities and opportunities to help you reach closer to your goal.