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Position: Service Engineer:
Location- Thane
Job Summary:
We are seeking a dedicated and skilled Service Engineer to support our cutting-edge microscopy products across India. The ideal candidate will be responsible for providing technical service, maintenance, and troubleshooting for our range of products, ensuring high standards of customer satisfaction and product performance.
Key Responsibilities:
· Provide technical support and service for Medprime’s microscopy products, including installation, maintenance, and repair at client sites across India.
· Conduct product demonstrations and technical training for customers, helping them understand and optimize product use.
· Diagnose and troubleshoot technical issues promptly and efficiently to minimize downtime for customers.
· Collaborate with the sales and technical support teams to resolve client concerns and improve service quality.
· Maintain detailed records of service activities and customer interactions in the company’s CRM system.
· Ensure all services are performed in compliance with company standards and regulatory requirements.
· Regularly communicate with clients to ensure smooth operations and build long-term relationships.
· Travel extensively within the assigned territory to meet client needs and provide on-site technical support.
Skills & Qualifications:
· Bachelor’s degree in Electronics, Biomedical Engineering, or a related technical field.
· 2-4 years of experience in a service engineering role, preferably within the medical devices or microscopy industry.
· Strong knowledge of diagnostic equipment and microscopy products is preferred.
· Additional knowledge or experience in software.
· Excellent troubleshooting and problem-solving skills.
· Willingness to travel across India, sometimes on short notice.
· Strong communication and interpersonal skills to engage with clients and internal teams.
· Ability to work independently and handle multiple service requests simultaneously.
Biomedical Engineer / Clinical Engineer (0-1 yrs)
Job Description
We are looking for candidates with following key requirements
*Quickly understands the technical details for surgical machine.
*Should help the surgeon during surgery with proper handling of the computer assisted surgery machine
*Good communication skills
*Good anatomical knowledge
*CT MR basics should be clear
*Willing to go extra mile
* Open to travel across India/ Abroad.
* Should be open to travel overnight journeys.
*Training in Bangalore and relocation can be anywhere in India
Keyskills
Communication Skills, Application Specialist, Image Guided Surgery
Company Profile
Happy Reliable Surgeries Pvt Ltd(HRS Navigation) started in 2015.
It is India's first and only company to develop high tech surgical navigation system.
Area of Focus: computer assisted surgeries and robotic surgeries(in coming future).
Our R&D center based at Bangalore.
We are aggressively expanding our computer assisted surgery business and further developing the teams of talented professionals. You can be part of this growth while sharing in the excitement and rewards. We are actively seeking out the best and brightest to join our team. If you want to make a difference and join a team that is changing the way surgeries are being done currently then we want to hear from you!