Visual Designer

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Summary:

We are seeking an experienced Microsoft SharePoint Online Developer with 5+ years of hands-on development experience designing, building, and supporting modern SharePoint solutions within Microsoft 365. This role will focus on delivering scalable, secure, and user-friendly intranet and collaboration experiences using SharePoint Online, SPFx, Power Platform, and related Microsoft 365 services. The ideal candidate is comfortable partnering with business stakeholders, translating requirements into technical designs, and implementing solutions following modern development practices and governance standards

Primary Responsibilities:

•                Responsible for the day-to-day operations of internal SharePoint sites including design, build, test, and maintenance. This ranges from small service requests to larger project implementations.

•                Design, develop, and maintain SharePoint Online solutions leveraging modern sites, web parts, and Microsoft 365 services.

•                Build and enhance client-side components using SharePoint Framework (SPFx), including modern web parts and extensions.

•                Develop front-end experiences using TypeScript/JavaScript, React (or similar frameworks), HTML/CSS, and modern UI patterns.

•                Configure and implement SharePoint features such as:

o               Site templates, content types, lists/libraries, metadata, and permissions

o               Document management solutions (retention, versioning, compliance support)

o               Search experiences, navigation, and information architecture

•                Integrate SharePoint Online with Microsoft 365 services and APIs such as:

o               Microsoft Graph, SharePoint REST APIs, Azure AD–secured endpoints

o               Teams, OneDrive, Outlook integrations as needed

•                Build workflow and automation solutions using Power Automate and (where appropriate) legacy workflow modernization approaches.

•                Create and maintain low-code apps and forms using Power Apps (canvas apps, list forms, and integrated experiences).

•                Implement solutions aligned with security and compliance requirements, including access controls, data classification, and governance policies.

•                Collaborate with stakeholders, clients, and peers to refine requirements and deliver iteratively.

•                Troubleshoot and resolve production issues, performance bottlenecks, and compatibility concerns across browsers and devices.

•                Produce technical documentation, support knowledge transfer, and contribute to development standards and best practices.

•                This position has an on-call rotation schedule that requires immediate off-hours response.

Required Qualifications:

•                Bachelor’s degree in computer science, Information Systems, or equivalent practical experience.

•                5+ years of professional experience developing solutions in SharePoint (with strong SharePoint Online focus).

•                Strong experience with SharePoint Framework (SPFx) development, including modern web parts/extensions.

•                Proficiency with TypeScript/JavaScript, HTML5, CSS3, and modern front-end development practices.

•                Experience with modern frameworks such as React (preferred), Angular, or Vue.

•                Solid understanding of SharePoint Online architecture, including:

o               Modern site collections, hub sites, permissions model, lists/libraries

o               Information architecture, metadata management, and governance concepts

•                Hands-on experience with Power Platform components:

o               Power Automate flows for business process automation

o               Familiarity with Power Apps for forms and lightweight apps

•                Experience integrating SharePoint solutions with APIs such as Microsoft Graph and/or SharePoint REST.

•                Familiarity with authentication concepts including Azure AD, OAuth, and app registrations & permissions.

•                Experience with source control and DevOps practices (Git, build pipelines, releases).

•                Strong troubleshooting, communication, and stakeholder management skills.

Preferred Qualifications:

•                Experience with integration tools, APIs, and web services for facility applications.

•                Familiarity with video management systems and IoT-based tracking solutions.

•                Exposure to cloud architecture and SaaS platforms for security systems.

•                Vendor-specific certifications for Lenel S2, Milestone, or similar platforms.

•                Knowledge of Agile methodologies and project management practices.

•                Experience coordinating cross-functional initiatives and managing complex data sets for system stability.

•                Prior work in healthcare intranet sites. 

Overview:

We're looking for a Full Stack Developer with strong backend expertise who can build,

manage, and scale AI-driven products end to end. You'll play a critical role in designing

scalable architectures, optimizing performance and cost, and building robust AI and agentic

systems.

Responsibilities

1. Architect and build scalable backend systems using FastAPI, PostgreSQL, and Redis.

2. Design, develop, and maintain AI-driven applications, integrating multiple LLMs, APIs,

and agentic frameworks.

3. Implement vector databases (pgvector, Qdrant, etc.) for RAG and AI memory systems.

4. Orchestrate multi-agent AI systems with LangChain/LangGraph, including function

calling, agent collaboration, and monitoring.

5. Build and integrate RESTful APIs for frontend and external use.

6. Manage DevOps workflows, including CI/CD, cloud deployments (AWS/GCP), server

scaling, and logging/monitoring (Sentry).

7. Optimize application cost, latency, and reliability, balancing speed with LLM call

efficiency and caching strategies.

8. Collaborate with product, design, and AI teams to translate business requirements into

high-performing tech.

9. Maintain documentation and ensure code quality with tests, reviews, and async-first

architecture.

10. Contribute to frontend development (React + TypeScript) when necessary, ensuring

seamless API integration and data visualization.

Requirements

Core Skills

• Strong proficiency in Python and FastAPI.

• Experience with PostgreSQL (including pgvector) and SQLAlchemy (async).

• Solid understanding of Redis, RQ (Redis Queue), and caching mechanisms.

• Proven experience integrating LLMs and AI APIs (OpenAI, Anthropic, etc.).

• Hands-on experience with LangChain / LangGraph, RAG pipelines, and agent

orchestration.

• Experience working with cloud platforms (AWS / GCP) and managing file storage (S3).

• Familiarity with frontend stacks (React, TypeScript, Tailwind, Zustand).

• Working knowledge of DevOps: Docker, CI/CD pipelines, deployment automation, and

observability tools (Sentry, Mixpanel, Clarity).

Bonus / Nice to Have

• Experience building agent monitoring dashboards or AI workflows.

• Prior experience in startup or product-based environments.

• Understanding of LLM cost optimization, token management, and function calling

orchestration.

• Familiarity with external API integrations like BrightData, Hunter.io, Adzuna, and Serper.

• Experience building scalable AI products (e.g., chatbots, AI copilots, data agents, or

automation tools).

Mindset

• Startup-ready: comfortable working in fast-paced, ambiguous environments.

• Deep curiosity about AI systems and automation.

• Strong sense of ownership and accountability for shipped products.

• Pragmatic and cost-conscious in architectural decisions.

• Excellent communication and documentation skills.

Sales Growth Hacker

About the Company:

SaveIN is India’s first social finance based neo bank, that aims to offer unique financial products and services to its customers in a never seen before, fully digital avatar through its mobile app.

Founded by a group of experienced CXOs from Banking, Fintech, Consulting and Media, SaveIN is working towards disrupting the way Indians transact, bank and save money.

At present, SaveIN is offering a revolutionary, new to market, product that is digitizing the way individuals lend and borrow money, within their trusted contacts like family, friends and acquaintance. In due course, SaveIN aims to launch several other financial products and services in the personal finance and banking domain.

Our promise to you:

• We aim to hire the best of talent, passionate about the vision of SaveIN
• We aim to create an equal opportunity, open, challenging as well as rewarding environment to bring the best out of our people
• We are here to be a large, prosperous, profitable, and resilient organization so that we may serve our customers sustainably across economic cycles, we aim to achieve this in the most ethical and transparent manner possible
• Being compliant is not only an obligation, but a chosen way of life
• We would love to see you grow and are committed to do our best in contributing towards your success

About the role:

SaveIN is looking for a Sales Growth Hacker

You will be responsible for driving growth by Identifying new business opportunities, pitch company’s product and services and close these opportunities, manage these partnerships, plan monthly initiatives and sales targets to drive business objectives

Location: Gurgaon/ Work from home

Reporting: Founding member & COO

Key responsibilities:

• Define and execute Sales strategies in accordance with overall business objectives
• Following up new business opportunities and setting up meetings
• Able to develop and maintain broad and deep external partner relations with company partners
• To achieve sales targets by working with partners
• Address customer queries for key business processes
• Listen to the needs of the customer and share insights with product and marketing teams to help create and deliver solutions for customers
• Act as a product, domain and market expert through presentations & demo videos and onboarding videos to customers

Skills and competencies:

• Education: Graduate/Post-graduate with experience in Sales
• 2+ years of experience in Business Development/Partnerships
• Experience in B2C product/ mobile based product
• Past experience as a Banking/insurance RM can be an added advantage
• Entrepreneurial mindset with an ability to take complete ownership

AI-Native Full-Stack Engineer

Location: Pune, India (Onsite)

Experience: 2–5 years

Team: Engineering

If you're a fast-moving full-stack engineer with sharp problem-solving skills, deep web dev know-how, and a passion for using AI to ship smarter and faster — you might’ve just found your dream role.

About FlytBase

At FlytBase, we’re not just creating a product — we’re on a zero-to-one journey, building a whole new global category that’s never existed before.

We’re on a mission to unlock the world’s third dimension with fully autonomous drones. That means solving problems from first principles, embracing bold experimentation, and pushing the boundaries of what’s possible.

If you’re bored of cookie-cutter playbooks and ready for something fresh, exciting (and yes, involving drones), this is your place.

Don’t believe it? Challenge us — we’d love to show you why we’re so confident in what we’re building.

What You’ll Do

• Build from zero- Turn raw ideas into high-impact features — fast.
• Engineer with AI- Use AI to prototype, ship, debug, and iterate at blinding speed.
• Move across the stack- Work fluidly across UI, APIs, backend, services, and deployment.
• Think like a founder - You won’t be assigned tasks — you’ll own outcomes.

You’re a Great Fit If You...

• Are AI-native - You treat AI as a superpower, not a novelty.
• Ship relentlessly -You can out-ship most with one hand tied.
• Think problem-first - You pick tools for results — not popularity.
• Hate hand-holding - You own your sprints, your bugs, and your outcomes.
• Are built different - You don’t want a job. You want war. Legacy. Impact.

Our Stack

React? Rust? Firebase?

We don’t care what you’ve used — we care if you can:

• Learn fast
• Build faster
• Adapt even faster

You’ll use AI tools to go 5x faster than the average engineer — and still want to go faster.

Apply Now: https://lnk.ink/5uP0H

Total Experience:6months to 1 Year

Notice: Immediate Joiners

• Good experience of 1-2 years in sourcing from different channels
• Solid knowledge of sourcing techniques (e.g. social media recruiting and LinkedIn) 
• Should have basic technical knowledge of technologies used in IT & eCommerce (Java, SAP, Springboot, Scrum, product management, Digital marketing etc) 
• Strong communication and influencing skills  
• Source, screen, and conduct initial technical interviews with qualified candidates for all the positions along with the business leaders, and schedule follow-up interviews.
• Interaction with the relevant candidates, briefing them about the requirement
• Evaluate the technical skills of candidates and organize next interview rounds with leaders. 
• Initiate search for lateral recruitment by executing a complete search of the database as per the requirements to find relevant candidates
• Build talent pipeline for today and tomorrow with passive sourcing ability 
• Execute a complete search of the database as per the requirements to find relevant candidates
• Maintaining and updating the database of the candidates
• Understanding of business teams & their requirements
• Strong data analysis skills, ability to perform data analysis and make data-driven decisions 
• You are a technology enthusiast, you care about how things work and you can successfully collaborate with technical experts & leaders
• Ability to understand the organizational fit for the needs of the company 
• Experience recruiting for IT, eCommerce, Data Engineering talent
• Experience working with recruiting tools and systems, including resume databases, internet sourcing tools, and spreadsheets 
• Familiarity with Applicant Tracking Systems and resume databases 

• Excellent written and verbal skills
• Ability to sell work and ideas, and respond positively to feedback.
• Candidates with 1+ years of agency work experience can apply. Prior experience in social media and Account Management will be preferred
• Candidate with Prior mandatory experience with copywriting, content, social media Management experience with a focus on creative direction,
• Strong communication & presentation skill along with client handling skill set is a must.
• Knowledge of Facebook,Instagram, Twitter, linkedin social media platforms