UX

Job Description – International Customer Support (US Process)

Company: Accenture

Position Type: Contract-to-Hire (C2H)

Location: Bangalore (Work from Office)

Shifts: US Shifts (5 PM IST – 7 AM IST, rotational week-offs)

Experience: Experienced (7months to 3 years)

Compensation

• Experienced: ₹28,000 – ₹40,000 CTC (based on level & experience)

About the Role

Accenture is seeking enthusiastic and customer-focused professionals to join our International Customer Support Team. This role involves interacting with US-based clients, ensuring exceptional customer service, and meeting performance benchmarks. Candidates must be flexible to work in night shifts and clear multiple screening rounds (including Versant – minimum score 58).

Job Summary

NextNation is seeking a passionate and motivated Inside Sales Associate to join our growing team. As a fast-expanding immigration consultancy, we are looking for individuals who are dedicated to helping clients achieve their global career and mobility goals.

Key Responsibilities:

• Provide clear advice to clients on immigration services through phone, email, and in-person consultations.
• Stay up-to-date with the latest immigration laws and visa requirements, offering accurate and timely guidance.
• Evaluate client profiles and offer honest, helpful feedback on their immigration opportunities.
• Develop plans and set goals to help meet sales targets and deliver results.
• Follow up with potential clients to turn inquiries into signed contracts.
• Stay in touch with clients throughout their journey, making sure they have the support they need at every stage.
• Help clients gather and submit the necessary documents for their visa applications.
• Contribute ideas for marketing strategies and help create content to attract new clients.
• Collaborate with team members to share knowledge and improve sales strategies.

What We Are Looking For:

• A bachelor’s degree in a relevant field like Travel and Tourism, Law, or International Relations.
• 1-3 years of experience in immigration consulting, sales, or similar roles (fresh graduates with strong skills are also welcome).
• A good understanding of immigration laws and requirements for different countries.
• Excellent communication skills, with the ability to explain complicated processes simply and clearly.
• A strong sales mindset and a focus on delivering great customer service.
• Attention to detail and excellent research skills.
• Proficiency in MS Office and CRM software.
• Fluency in English is essential; additional language skills are a plus.

About NextNation:

NextNation believes that your dreams should never be limited by borders. We are dedicated to helping people around the world move to new opportunities, whether for study, work, or family. Our team provides end-to-end support throughout the immigration process, helping clients reach their goals with confidence.

Why Join NextNation?

• Make a Difference: Help individuals achieve their dreams by guiding them through the immigration process.
• Professional Growth: Learn from industry experts and stay up-to-date on the latest immigration trends.
• Ownership and Creativity: Have the freedom to share your ideas and take ownership of your role.
• Work-Life Balance: We offer flexible work arrangements to support your well-being.
• Team Collaboration: Join a dynamic, enthusiastic team that values teamwork and excellence.

Job Location: HSR Layout Bangalore

Job Purpose

We are looking for an energetic and self-starter software developer to join our product development practice as a Senior Software Engineer (SSE).

You will get to work with some of the best and knowledgeable tech talent in the financial world and you will build next generation digital services and platforms that will lead the transformation goals for our customers. You will work closely with the engineering, UX, product and test automation communities, as part of the agile team, to lead product design and development and to help the Digital Service Product Owner to deliver and maximize value.

You will drive engineering and architecture best practices for writing and encouraging others to write secure code and dev-ops process while getting opportunities for learning new business domain and topics, to work with industry SMEs and to learn new technology and behavioral skills.

Key Responsibilities

As a Full-stack Developer

• 8+ year’s professional experience in enterprise software design and development in an N-tier architecture environment;
• Understanding of 12-factor app framework is highly desirable
• Must have experience building web applications using .NET core 3.x (.NET 5.0 is better), Web API, HTML5, React OR other JS-based frameworks like Angular
• Must have experience with tools such as Jira, Github, Confluence (or other wiki), SonarQube (or similar), OWASP ZAP (or similar) and Snyk (or similar)
• Experience with data visualization libraries /framework like D3js, Plotly, HighCharts etc. will be an advantage
• Must have experience with SOA and Web Service standards (REST & JSON/SOAP & WSDL/WS-I Basic Profile), and IIS
• Understand the business requirements from the product owner(s)
• Design and implement the system from scratch & build enhancements, features request using modern application frameworks using C# and React with .NET Core, Web API, AWS services etc.
• Participate in both development & maintenance tasks
• Independently troubleshoot difficult and complex issues on production and other environments

As a Technical Lead in the pod

• Must have experience of working in an automated CI/CD environment and with fast moving teams using Scrum/Agile; Experience with AWS and other cloud providers is highly desirable
• Must have extensive experience with object oriented design principles. Ability to articulate the pros and cons of design/implementation options
• Participate in design review and peer code review
• Work collaboratively in a global setting, should be eager to learn new technologies
• Responsible for extending and maintaining existing codebase with focus on quality, re-usability, maintainability and consistency
• Coach teams on best practices and architecture design

As member of the Engineering community

• Must have extensive experience with object oriented design principles.
• Ability to articulate the pros and cons of design/implementation options
• Good understanding and knowledge of areas including but not limited to requirement gathering, designing, development, testing, maintenance, quality control etc.
• Stay up-to-date on latest developments in technology
• Learn and share learnings with the community

Behavioral Competencies

• A self-starter, excellent planner and executor and above all, a good team player
• Excellent communication skills and inter-personal skills are a must
• Must have organizational skills, including multi-task capability, priority setting and meeting deadlines
• Ability to build collaborative relationships and effectively leverage networks to mobilize resources
• Liking and initiative to learn business domain is highly desirable
• Likes dynamic and constantly evolving environment and requirements

Exp. Level: 5+ Yrs

Proven experience as a. NET Developer

Familiarity with the ASP. NET core framework, SQL Server, Web API, and Microservices

Understanding of Agile methodologies

Excellent troubleshooting and communication skills

Required Skills: ASP. Net Core Web API, and React Js

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• Strong knowledge of Laravel web framework
• Strong knowledge and exp of
• We are looking for a consultant 3-4 years of experience who has experience in Laravel.

• Wordpress with WooCommerce is a must

• Understanding the fully synchronous and Object oriented Programming behavior of PHP.
• MySQL – 3 to 4 years
• Strong understanding of front-end technologies, such as JavaScript, HTML5, Jquery, Angular Js and CSS3.
• Knowledge of SOAP/XML/REST
• Familiarity with My SQL databases and their declarative query languages.
• Knowledge of object-oriented PHP programming.
• Familiarity with limitations of PHP as a platform and its workarounds.

Role Description

• Office 365 Migration Specialist
• Position requires prior Office 365 mailbox migration experience, scheduling migration batches and process management.
• Under the general direction of the customer IT/Security/Okta Teams is responsible for assisting in the planning and support of the migration from multiple on-premises Exchange environments & third party provided Mail services into a single Azure-hosted Office 365 environment.
• Candidates must be flexible to work Monday through Friday 

Primary roles and responsibilities

• Hands-on migration/deployment of Exchange 2007/2010/2016 to Office 365 Azure-hosted solution
• Provide Level II/ Level III support for email and messaging systems
• Perform large-scale infrastructure implementations and migrations
• Configure tools for monitoring and use them to proactively identify issues within email & messaging systems
• Deployment of O365 Application (One Drive, SharePoint, Teams) with existing data migration
• Implementation and migration of Exchange Archiving and Journaling.
• Create and maintain technical documentation.
• Develop and train Service Desk and Endpoint Support to resolve level 1 and 1.5 Office 365 issues
• Participate in monthly maintenance windows
• Performs related duties as assigned

 
Experience and educational requirements

• Bachelor’s degree/Any equivalent Post Graduation.

 
Minimum skills, knowledge, and ability requirements

• Hands-on Exchange to O365 migration experience is a must.
• Very Good Knowledge on One Drive, SharePoint
• Integration of O365 with Okta
• Good communication and customer handling skills, candidates need to able to work with minimal supervision.
• Solid understanding of Microsoft Exchange 2007, 2010, 2013, 2016, O365.
• Solid understanding of ITIL/ITSM best practices.
• Excellent problem solving and decision-making skills.
• Experience with Veritas Enterprise Vault a plus.
• Ability to work independently and as part of a team.
• Certifications in this field are a plus.

1. Writing reusable, testable, and efficient
2. Design and implementation of low-latency, high-availability, and performant
3. Integration of user-facing elements developed by front-end developers with server side
4. Implementation of security and data
5. Integration of data storage solutions may include databases, key-value stores, blob stores, etc. Experience administering innovation with methodologies such as design
6. Experience working on Agile Scrum and DevOps aligned delivery
7. Interest and ability to learn other coding languages as
8. Strong communication skills and great product
9. Proficient communication skills verbal and
10. Understanding of accessibility and security compliance depending on the specific
11. Knowledge of user authentication and authorization between multiple systems, servers, and environments.
12. Understanding of fundamental design principles behind a scalable
13. Familiarity with event-driven programming in
14. Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific
15. Able to create database schemas that represent and support business
16. Strong unit test and debugging

1. Expert in Python, with knowledge of at least one Python web framework such as Django, Flask, etc depending on your technology
2. Familiarity with some ORM (Object Relational Mapper)
3. Able to integrate multiple data sources and databases into one
4. Understanding of the threading limitations of Python, and multi-process
5. Good understanding of server-side templating languages such as Jinja 2, Mako, etc depending on your technology
6. Basic understanding of front-end technologies, such as JavaScript, HTML5, and
7. Proficient understanding of code versioning tools such as Git, Mercurial or