UI/UX Designer, Product Designer

Job ID: J007

About us:

Suntek.Ai is at the forefront of helping eCommerce businesses optimize their operations through

advanced AI solutions and comprehensive eCommerce store management. Our goal is to empower

online retailers with state-of-the-art technology that enhances efficiency and drives growth role

Job Description: Assistant Manager – CRM / Lifecycle Marketing & Analytics (Klaviyo)

Department:

Growth / Marketing

Location:

Remote

Reports to:

Head of Growth / Marketing Lead

Experience:

2–4 years (eCommerce / D2C CRM or lifecycle marketing)

Role overview

Own CRM

strategy + performance

for Email/SMS in

Klaviyo

—with emphasis on

lifecycle journeys,

segmentation strategy, experimentation, and reporting

.

Scope:

This role focuses on lifecycle automation, segmentation, experimentation, and reporting.

Key responsibilities

1) Lifecycle strategy (Flows)



Define lifecycle journeys and flow architecture (triggers, timing, exclusions, suppression,

guardrails)



Prioritize what to build/iterate based on business impact (repeat, conversion, churn

reduction)



Partner with execution resources to implement and QA

3) Segmentation strategy + platform expertise



Build a segmentation framework across lifecycle stage, customer value (RFM/LTV), intent

signals, affinity, engagement/fatigue



Implement segmentation cleanly in Klaviyo (event/property logic, dynamic updates,

exclusions/suppression)



Enable scalable personalization (conditional content/dynamic blocks)

4) Analytics & experimentation



Run a structured experimentation loop: hypothesis → design → run → analyse → decide →

document



Use the right methods: A/B/n, holdouts/control groups, cohort/time comparisons, journey

sequencing tests



Own weekly/monthly CRM reporting with insights + prioritized actions

5) Data collaboration



Ensure event tracking and data quality with Tech/Analytics (view, cart, checkout, purchase,

etc.)



Maintain consent preferences and list hygiene standards

Success metrics (KPIs)



CRM impact: revenue contribution trend, revenue per recipient / engaged subscriber



Flow impact: conversion lift, repeat purchase movement, win back effectiveness



Engagement health: CTR/CTOR trends, unsubscribe/complaint rate (trend-based)

Must-have



Strong hands-on knowledge of

Klaviyo

(flows, segments, templates, reporting/attribution

basics)



eCommerce lifecycle understanding + comfort with numbers



Strong planning, stakeholder management, and crisp communication

Good-to-have



HTML/CSS basics for templates



Shopify/GA4 familiarity; cohort/RFM comfort



SMS strategy experience

What We Offer

• Competitive salary

• Remote work flexibility with a supportive and collaborative team culture.

• Opportunities to work on innovative eCommerce projects with a global impact.

• Support for professional growth through training and development programs.

• Exposure to cutting-edge technology in the eCommerce domain.

Pls fill this form for further interview process :

https://forms.gle/ULfMecsvMAcDbvUN6

Responsibilities:

• Build user journeys and communication strategies for every funnel the user goes through in the app
• Build highly engaging campaigns across user funnels to increase conversion rates
• Drive repeat users, referrals through Email, Push Notifications and other product touchpoints
• Plan & run defined experiments - test open rates, CTR, messaging, conversion rates and renewals.
• Work with internal and external stakeholder to seamlessly drive all campaigns 
• Constantly look for funnel drop offs and optimise every step to increase conversion rates
• Share data on daily, weekly and monthly basis with the larger team

Requirement:

• 5+ years of hands-on experience in working with user engagement platforms like WebEngage
• Experience in building user funnels across app and web and proven record of successfully driving engagement and conversions
• Knowledge of HTML coding to create emailers is a must
• Experience working in a B2C product or Edtech is preferrable

Design, develop and maintain web-based services and applications using .Net Core/ASP.Net, C#, REST Web API, MS SQL Server, Entity Framework, and Dapper.  Developing highly optimized cross-browser and responsive web applications using HTML5, and CSS.  Manage the full technical life-cycle of web applications during each development phase including functional & technical design, implementation, testing, deployment and maintenance.  Developing high standard Web Applications based on functional requirements, UI/UX requirements, business logic and Web APIs.  Designing database tables, views, stored procedures, and functions to store and retrieve data most efficiently from SQL database.  Writing bug-free code with the highest coding standard.  Developing high-performance, highly secure and highly scalable Web Application.  Perform unit testing, troubleshooting, debugging and code reviews for robustness, including edge cases, usability, and reliability of the software.  Manage source code check-in, checkout, and merging code.  Taking accountability and the ability to work under pressure

Hands-on experience o of using Angular with version 7 or later o in consuming complex nested API. o in using state management (e.g. NGRX, RXJS). o in using caching. o of using component library framework integration (e.g. Angular Material). o in integrating with REST web services from the application. Knowing JSON is a must. o with Git compatible source control and working with a CI/CD pipeline.  Experience on AWS services will be added advantage.  Good experience in Standard Project Development Life Cycle.  Experience on Devextreme tools will be added advantage.  Ability/ready to work on advanced technologies like Node JS is an added advantage.  Knowledge / Experience of agile development methodologies.  Very good logical skills and problem-solving ability.  Quick learner and a good team player.  Should be able to work independently and with the team.

If you can put one leg into the analogue world and another leg into the digital world to quickly translate business objectives into technical recruitment into software screens... If you think the computer screen is the world that you really want to make an impact on it is more significant than life. Then come join us.

Think you’ve got it in you? Let’s check the requirements:

• Excellent verbal and written communication skills (They always say communication is key, don’t they?)
• Time management (Time is always of the essence at iThink)
• Organisational skills 
• Be well versed with the draw.io tool or any flow chart-making tool (going with the flow is good, but so is planning!) 

And that’s it! 

What duties does the job involve?

During your time as a Business Analyst on our ITL team, you will be:

• Enjoying your time with us

This we can assure you of, but apart from it, you will be required to:

• Creating technical reports, activity diagrams, BRD, FRD and manuals for the team (help us help others?)
• Developing workflow charts for system changes
• Monitoring each project's progress and optimising processes (concrete results for our efforts, you know?)
• Work as a SPOC between the Tech and Marketing Team and other stakeholders (like we said, coordination skills are a must!)
• Collaborate with project sponsors to determine project scope and vision (great minds don’t always have to think alike!) 
• Require Knowledge of the Balsamiq Tool.
• Should have a basic understanding of Figma.

Key Requirements:

• Prior experience in content marketing, content growth, and SEO
• Working knowledge of search engine optimization practices
• Outstanding ability to think creatively, strategically, and identify and resolve problems
• Excellent verbal and written communication skill
• Ability to work within a team and independently
• Familiarization Google analytics
• Experience with website optimization tools
• Strong organizational, time management, and analytical skills

Responsibilities:

• Reviewing and analyzing client sites for areas that can be improved and optimized
• Preparing detailed strategy reports
• Identifying powerful keywords to drive the most valuable traffic
• Running PPC campaigns
• Writing powerful calls-to-action to convert visitors
• Filling websites and other content with effective keywords
• Writing effective SEO content for blogs, websites and social media accounts
• Developing link building strategies>
• Analyzing keywords and SEO techniques used by competitors
• Keeping updated on both white hat and black hat SEO strategies to avoid stay within search engine guidelines
• Compiling and presenting SEO guidelines

* Develop, record and maintain cutting edge web-based PHP applications on portal plus premium service platforms

* Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team

* Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications

* Prepare and maintain all applications utilizing standard development tools

* Utilize backend data services and contribute to increase existing data services API

* Lead the entire web application development life cycle right from concept stage to delivery and post launch support

* Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues

* Document the development process, architecture, and standard components

* Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as liaison between development staff and project manager