UI UX Designer

Job Description:

We are seeking a data-driven and process-oriented professional to manage ICAD's CRM operations, lead intelligence, and sales productivity. The role will be responsible for overseeing the complete lead lifecycle, ensuring CRM accuracy, monitoring sales team performance, tracking conversion metrics, and generating actionable insights to improve admissions and revenue outcomes.

Key Responsibilities:

• Manage and maintain the CRM database with accurate and updated lead information.
• Ensure timely lead assignment, follow-ups, and lead nurturing across centers.
• Monitor and audit BDM productivity, including calls, meetings, walk-ins, and conversions.
• Track and analyze sales funnel performance to identify conversion gaps and improvement opportunities.
• Generate daily, weekly, and monthly sales dashboards and productivity reports.
• Coordinate outreach campaigns and monitor lead generation effectiveness across multiple channels.
• Conduct lost lead and competitor analysis to support strategic sales decisions.
• Ensure CRM discipline, data hygiene, and process compliance across the sales team.

Required Skills:

• Strong analytical and reporting skills.
• Proficiency in Excel/Google Sheets and CRM tools.
• Understanding of sales processes and lead management.
• Excellent coordination, communication, and problem-solving abilities.
• Ability to drive accountability through data and performance monitoring.

We have immediate requirements for Fresher in BPO Semi Voice Process @ Chennai

Interview Scheduled:

• Walk-in: Monday to Friday (10 AM to 4 PM)

Contact Details:

• Reference Name: PRAVALIKA- HR

Job Description:

• Process : International Semi Voice Process
• Designation: Customer Support Executive
• Qualification : Any graduation (Arts & Science, Engineering) / Diploma / ITI / 12th / Distance Education / Dropout ( 2017- 2021 passed outs only)
• Shift Timings: Night Shift (7.30PM - 5.30AM)
• Salary: 8,500 + Incentives Upto 3000(based on your performance) +Food & Refreshment
• Age limit : 18 - 26 Yrs.
• Work Location: Nungambakkam, Chennai.

• Design, Develop, deploy, and run operations of infrastructure services in the Acqueon AWS cloud environment
• Manage uptime of Infra & SaaS Application
• Implement application performance monitoring to ensure platform uptime and performance
• Building scripts for operational automation and incident response
• Handle schedule and processes surrounding cloud application deployment
• Define, measure, and meet key operational metrics including performance, incidents and chronic problems, capacity, and availability
• Lead the deployment, monitoring, maintenance, and support of operating systems (Windows, Linux)
• Build out lifecycle processes to mitigate risk and ensure platforms remain current, in accordance with industry standard methodologies
• Run incident resolution within the environment, facilitating teamwork with other departments as required
• Automate the deployment of new software to cloud environment in coordination with DevOps engineers
• Work closely with Presales, understand customer requirement to deploy in Production
• Lead and mentor a team of operations engineers
• Drive the strategy to evolve and modernize existing tools and processes to enable highly secure and scalable operations
• AWS infrastructure management, provisioning, cost management and planning
• Prepare RCA incident reports for internal and external customers
• Participate in product engineering meetings to ensure product features and patches comply with cloud deployment standards
• Troubleshoot and analyse performance issues and customer reported incidents working to restore services within the SLA
• Monthly SLA Performance reports

As a Cloud Operations Manager in Acqueon you will need…. 

• 8 years’ progressive experience managing IT infrastructure and global cloud environments such as AWS, GCP (must)
• 3-5 years management experience leading a Cloud Operations / Site Reliability / Production Engineering team working with globally distributed teams in a fast-paced environment
• 3-5 years’ experience in IAC (Terraform, K8)
• 3+ years end-to-end incident management experience
• Experience with communicating and presenting to all stakeholders
• Experience with Cloud Security compliance and audits
• Detail-oriented. The ideal candidate is one who naturally digs as deep as they need to understand the why
• Knowledge on GCP will be added advantage
• Manage and monitor customer instances for uptime and reliability
• Staff scheduling and planning to ensure 24x7x365 coverage for cloud operations
• Customer facing, excellent communication skills, team management, troubleshooting

Department : Sales / EduTech

Experience in Sales (Solution Sales) B2B, Institutional & Corporate 

Min 2-4 Years in EdTech and Overall 6 - 10 Years

Education - B.Tech/B.Com /B.SC/MBA

Role: Individual Contribution

Responsibilities:

• In Depth understanding of the company’s product & integrated solution and its impact on student learning.
• Creation of Sales pipeline & lead generation.
• Understanding the school owner persona and requirement to pitch the appropriate solution matching their need.
• To conduct Product demo and academic discussions with schools.
• Negotiate contracts and close agreements to maximize win-win for successful partnerships to the company’s mission and handover to the Key Account team.
• Maintain the CRM with timely and accurate information.
• Support the KAM team in transition from sign up till operationalisation.
• Support marketing for lead generation campaigns.
• Maintain strong industry knowledge which includes but not limited to competitive offerings & customer aspirations (School Owners, Teachers, Parent, Students).
• Adherence to the sales process

Requirements:
Should be amongst the Top quartile performers & have been formally recognised.

Excellent Communication & Presentations, account risk analysis, negotiation and collaboration skills. 

Locations :-