We are looking for 30 Candidates with good written and verbal communication skills.
Direct Walkin between 10 AM to 7 PM IST (Monday to Saturday) or Call +91 844 855 (0986) to fix up an interview
Designation : Travel Sales Executive (Blended Process - Chat & Calling)
Job Type: Full Time
Work Experience: 0 to 4 years - Freshers Welcome
Shift Timing: 9hrs Monthly Rotation Shift (Comfortable with Night Shifts)
Working Days: 6 (Rotational Weekly Offs)
Office Location: Rajouri Garden, New Delhi - 110027
Number of Openings: 30 Candidates
Salary : As per the industry Standards with Good Incentives
Responsibilities:
1. Customer Service: Provide excellent customer service by actively listening to customers' travel requirements, offering personalized recommendations, and addressing any inquiries or concerns promptly and professionally.
2. Travel Planning: Understand customers' travel preferences, budgets, and special requirements to create tailored travel itineraries that align with their needs. Offer expertise on popular destinations, attractions, transportation options, and accommodations to enhance the travel experience.
3. Sales and Booking: Handle the customers over chat and phone, email etc. and Convert customers' inquiries into confirmed bookings by effectively promoting travel products and services, negotiating prices, and closing sales. Utilize the booking system to make reservations for flights, hotels, transfers, tours, and other travel-related services.
4. Product Knowledge: Stay updated on the latest travel trends, industry news, and product offerings to provide accurate and up-to-date information to customers. Actively participate in training programs and familiarize yourself with the OTA's supplier network to offer a wide range of travel options.
5. Cross-Selling and Up-Selling: Identify opportunities to enhance customers' travel experiences by recommending additional services, upgrades, or add-ons such as travel insurance, airport transfers, sightseeing tours etc.
6. Relationship Building: Build and maintain strong relationships with clients to foster loyalty and repeat business.
7. Documentation and Administration: Ensure accurate and timely documentation of customer information, bookings, and financial transactions in the OTA's systems. Adhere to company policies, procedures, and quality standards to maintain professionalism and data integrity.
8. Sales Targets and Performance: Meet or exceed sales targets and Key Performance Indicators (KPIs) set by the OTA management. Regularly update your supervisor on sales progress, challenges faced, and strategies implemented to achieve targets.
Qualifications:
· High school diploma or equivalent; a degree in tourism, hospitality, or a related field is a plus.
· Previous experience in a similar role, preferably as a travel consultant or sales representative.
· Strong knowledge of popular travel destinations, airlines, hotels, and tour operators.
· Proficiency in using computer reservation systems, booking platforms, and office software.
· Excellent communication and interpersonal skills to build rapport with customers and colleagues.
· The customer-focused mindset with a passion for delivering exceptional service.
· Ability to work independently and as part of a team in a fast-paced, target-driven environment.
· Attention to detail, organizational skills, and the ability to multitask effectively.
· Flexibility to work irregular hours, including evenings, weekends, and public holidays, as required in the travel industry.
Email ID – hr(dot)proglogix.com
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