Travel Sales Executive (Blended Process - Chat & Calling)

Job Description: Personal Assistant to CXO

📍 Location: Thane

Job Overview

We are seeking a highly organized, proactive, and detail-oriented Personal Assistant to support our CXO in day-to-day operations. The ideal candidate will manage schedules, communications, and follow-ups efficiently, ensuring smooth coordination across internal teams and external stakeholders. This role requires a high level of professionalism, discretion, and the ability to handle multiple priorities in a fast-paced environment.

Key Responsibilities

• Manage the CXO’s calendar, appointments, meetings, travel arrangements, and daily schedule
• Track, document, and follow up on all tasks assigned to the CXO to ensure timely completion
• Prepare meeting agendas, take detailed minutes, and coordinate action items with internal teams
• Draft, proofread, and organize professional emails, presentations, reports, and documents
• Coordinate with internal departments and external stakeholders on behalf of the CXO
• Maintain confidentiality of sensitive information and ensure systematic documentation
• Anticipate requirements, provide timely reminders, and prepare necessary materials ahead of meetings
• Support ad-hoc administrative and operational tasks as required

Required Skills

• Excellent organizational and time-management skills
• Strong written and verbal communication abilities
• Multitasking and prioritization skills
• Attention to detail and accuracy
• Proactive problem-solving approach
• Professionalism, discretion, and confidentiality
• Ability to adapt quickly in a dynamic, fast-paced environment
• Proficiency in MS Office / Google Workspace

Qualifications & Experience

• Bachelor’s degree in Business Administration, Management, or a related field
• Minimum 1 year of experience as a Personal Assistant or Executive Assistant
• Experience in healthcare, technology, or startup environments is an added advantage

Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

• Must have hands-on experience in web applications development, and open-source technologies stack (Node.JS, React JS, Gatsby, PHP, etc.).
• Resolution conflicts and understands the logical implementation to find optimal solutions.
• Experience in developing end-to-end solutions and backend architecture.
• Ability to apply advanced concepts, and contribute to the development of innovative principles and ideas.
• Advanced knowledge of back-end configuration and deployments.
• Advanced understanding of RDBMS and NoSQL databases.
• Advanced knowledge Git source code management.
• Minimum 8 years of experience required.

This is a full-time on-site role for a Technical Project Head with Project leadership & Agile Expertise. They will be responsible for the day-to-day management of projects, ensuring that timelines are met, budgets are adhered to, and communication with stakeholders is maintained. Project Leadership: Lead and manage cross-functional teams to ensure successful development & execution & define the overall architecture and technical direction for development projects Technical Expertise: Demonstrate a deep understanding & Oversee the backend services, databases, and third-party API integration & frontend technologies/tools. And best practices to effectively guide with budgeting & providing technical support to the development team along with assisting them in making architectural decisions. Task Assignment: Define project tasks, allocate resources, and delegate responsibilities to team members while considering their strengths and expertise & assessing the feasibility of cross-platform development, and deciding when to adopt it based on project requirements. Timelines and Milestones: Develop and communicate project timelines, milestones, and deliverables, ensuring alignment with expectations and company objectives. Risk Management: Identify potential project risks, devise mitigation strategies, and proactively address issues to keep the project on track while at the same time ensuring industry-standard security practices, authentication mechanisms, data encryption, and compliance with relevant privacy regulations. Status Updates: Regularly collect updates from team members, track project progress, and provide transparent status reports to stakeholders. Problem Solving: Swiftly addresses technical challenges, conflicts, and roadblocks, making data-driven decisions to ensure project momentum. Quality Assurance: Implement quality control measures to guarantee that the final product aligns with the project scope, technical standards, and requirements. Deadline Adherence: Employ effective time management strategies to meet project deadlines and exceed expectations. Documentation: Prepare the technical documentation, flow, and execution plan of the project including specifications & architecture. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred). Proven experience (5+ years) as a Senior IT Project Manager leading similar successful responsibilities mentioned above. Proficiency in frontend technologies such as HTML, CSS, JavaScript, and related frameworks. Strong knowledge of backend technologies such as databases (SQL, NoSQL), server-side scripting (PHP, Node.js, Python, etc.), API integrations & development. Solid understanding of project management methodologies (Agile, Scrum, etc.). Excellent leadership, interpersonal, and team-building & management skills. 

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About the Company:

At Synez, we have a long history in healthcare and life sciences. It has given us deep insights into the needs of clinicians, researchers, and patients. Our healthcare software development services include consulting, designing, developing, maintaining, and upgrading medical apps that enable healthcare interoperability, better patient engagement, and more accurate diagnostics. We build custom software solutions to deliver efficiency and quality of care.

About the role:

We are looking for top-quality full stack developers to develop services in NodeJS/typescript and deploy on AWS lambda for our UK based client. They will have to work with the product team and QA team to get requirements and ensure high quality.

Skills:

• Strong exposure of architecting digital solutions for Telcos.
• Working experience in leading small to medium transformation program or handling individual track in a large transformation program.
• Candidate must have demonstrable experience in defining technology strategy, selection and roadmaps that enables the business vision.
• Solution outline/impact analysis of new business ideas and driving commercial and technical feasibility assessment

Responsibilities:

• Design reusable frameworks to improve developer productivity and increased reuse according to explicit and implicit requirements. Ensure solutions are built as designed. Drive architecture governance.
• Perform the competitive analysis of products and technologies to provide input on the service offering and input on suitable customers for pursuit.
• Participate in client discussions to understand the problem faced by the customer and articulates the same to internal stakeholders, define and document the problem and get customer agreement, brings in best practices in the industry provide different options in order to assist in identify and define the problem.
• Arrive at possible solution alternatives that factor in gap resolution, impact related functional/technical areas, acceptability of the solution to the user community, technical feasibility and efficiency. In order to assist in arriving at the final solution definition.
• Evaluate and review Design Frameworks and Methodologies and approves design in order to achieve functional and non-functional requirements and conformance to the architecture
• Create, consult and review Architectural decisions, architecture solution, performs reengineering of architectures in order to create solution blueprint to meet project requirement
• Perform As-Is analysis provide to-be recommendation’s, evaluate product technology solution and provide solution to specialized problems in order to provide inputs on technical and domain road map.
• Evangelize the usage of reusable frameworks and artefacts, create knowledge /certification artefacts and evaluation criteria guide or provide technical training in relevant technology areas in order to develop talent in technology /domain.

We are small and growing agile technology team. With offices in the UK and India, we work remotely with UK core hours for our clients. We hold daily stand-ups over video and work closely with client, communicating frequently throughout the day using instant messages and e-mail. We combine a relaxed and friendly culture with a commitment to delivery – we say what we do and do what we say. We believe in investing in our team members and help to grow with us.

Overview:

We are looking for Test Engineers to work on quality assurance of software applications using the Open API ecosystem for reputed Financial and Insurance companies. This candidate should be experienced in executing manual and automated testing tools and processes.

• Review requirements, specifications and design documents to provide business & customer experience feedback
• Create and maintain well-structured test plans, test cases and defects using tools like JIRA and QC
• Design, develop and execute automation scripts using opensource tools like PostMan and Rest-Assured
• Test native and responsive mobile applications

• Experience of 2 - 5 years in Functional and Automation testing
• Experience in working with automation tools like Selenium, TestNG, Automation tools - BDD (Cucumber)
• Experience working in an Agile/Scrum development process and QA methodologies
• Experience in testing of mobile native and responsive design apps
• Hands on experience on automated testing tools alike TestArchitect, MockIt and Rest-Assured
• Hands-on experience with both white box and black box testing
• Experience with performance and/or security testing will be an added advantage